Isuzu Motors NPS & Customer Reviews

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Isuzu Motors

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Isuzu Motors

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About Isuzu Motors' Brand

Isuzu Motors - the designers of the Isuzu D-MAX has a heritage in building Utes, trucks and engines that goes back over 100 years. Among its major competitors, Isuzu Motors is ranked in 2nd place for NPS while Toyota is 1st, and Navistar is 3rd.Their current valuation is $8.99B

Brand at a Glance

90%

Customer Loyalty

3.8/5

Product Quality

3.8/5

Pricing

3.7/5

Customer Service

Isuzu Motors Ranking

^#2 / 4 of its competitors

Isuzu Motors NPS

Isuzu Motors's Net Promoter Score (NPS) is a 32 with 58% Promoters, 16% Passives, and 26% Detractors. Net Promoter Score tracks whether Isuzu Motors's customers would recommend using the product based on a scale of -100 to 100.

Isuzu Motors Overall NPS

NPS

58%	Promoters
16%	Passives
26%	Detractors

Isuzu Motors NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2022 29	Dec 2022	29
Jan 2023 25	Jan 2023	25
Feb 2023 24	Feb 2023	24
Jul 2023 29	Jul 2023	29
Aug 2023 30	Aug 2023	30
Nov 2023 32	Nov 2023	32
Feb 2024 34	Feb 2024	34
Mar 2024 35	Mar 2024	35
May 2024 35	May 2024	35
Jun 2024 35	Jun 2024	35
Dec 2024 35	Dec 2024	35
Jan 2025 33	Jan 2025	33

How Other Brands Compare

Isuzu Motors is ranked second for NPS among its competitors. Toyota and Nissan come in first and third, with Mitsubishi Motors North America, Inc. coming in at #4. Among those competitors, it is the third most valued company behind Toyota.

	Isuzu Motors	Toyota	Nissan	Mitsubishi Motors North America, Inc.
Global Ranking	#-	#82	#668	#-
NPS	32	43	-29	-58
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$8.99B	$250.52B	$13.42B	$4.26B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Isuzu Motors NPS by Gender

Isuzu Motors's NPS was rated -9 by Male customers on Comparably.

Male

-9

Isuzu Motors's NPS was rated -9 by Male customers on Comparably.

36%

Promoters

19%

Passives

45%

Detractors

Female

N/A

Isuzu Motors's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Isuzu Motors NPS by Ethnicity

Isuzu Motors's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -40	Caucasian	-40
Other 0	Other	0

Isuzu Motors NPS by Age

Isuzu Motors's NPS was rated 50 points by customers ages 18-25 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

75%

25%

Isuzu Motors NPS by Usage

Isuzu Motors's NPS was rated 49 points by customers who have used Isuzu Motors's products/services for Less than 1 Year.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 49	Less than 1 Year	49

Isuzu Motors NPS vs. Competitors

Compared to its competitors, Isuzu Motors's NPS is rated right above Navistar, and is preceded by Toyota.

COMPANY		NPS Score
	Toyota	43
	Isuzu Motors	32
	Navistar	16
	GoTek Energy	N/A
	Nissan	-29
	Mitsubishi Motors North America, Inc.	-58

Isuzu Motors Customer Reviews

Out of the 2 Isuzu Motors customer reviews 2 were positive and 0 were constructive. Isuzu Motors customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Isuzu Motors Customer Loyalty

90%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

90% of Isuzu Motors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

90%

10%

Isuzu Motors Customer Loyalty Score by Gender

Isuzu Motors's Customer Loyalty score was rated 92 by Male customers on Comparably.

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Male

92%

Yes

Female

N/A

Yes

Isuzu Motors Customer Loyalty Score by Ethnicity

Isuzu Motors's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Other

Isuzu Motors Customer Loyalty Score by Age

Isuzu Motors's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%

Isuzu Motors Customer Loyalty Score by Usage

Isuzu Motors's Customer Loyalty score was rated 85% by customers who have used Isuzu Motors's products/services for Less than 1 Year.

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Less than 1 Year	85%

Isuzu Motors Customer Loyalty Score by Industry

Isuzu Motors's Customer Loyalty score was rated 70% by Tech industry customers.

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Tech	70%

Isuzu Motors Customer Loyalty vs. Competitors

Compared to its competitors, Isuzu Motors's Customer Loyalty score is rated right above Toyota.

COMPANY		Customer Loyalty Score
	Isuzu Motors	90%
	Toyota	83%
	Nissan	76%
	Navistar	71%
	Mitsubishi Motors North America, Inc.	61%
	GoTek Energy	N/A

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Isuzu Motors Product Quality

3.8/5

Isuzu Motors has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Isuzu Motors Product Information

Isuzu Motors’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Isuzu Motors's product the highest.

Website: http://www.isuzu.com/

Company Size: 201-500 Employees

Industry

Agriculture & Farming

Consumer Services

Travel

Manufacturing

Quick Insights into Isuzu Motors Product Quality

Isuzu Motors's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Caucasian customers.

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Ranked Isuzu Motors Product Quality the Highest

Tech	4.6
18-25	4.5
Less than 1 Year	4.3

Ranked Isuzu Motors Product Quality the Lowest

Caucasian	2.8

Isuzu Motors Product Quality Score by Gender

Isuzu Motors's Product Quality score was rated 3.2 by Male customers on Comparably.

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Male

3.2/5

Female

N/A

Isuzu Motors Product Quality Score by Ethnicity

Isuzu Motors's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.8	Caucasian	2.8
Other 3.9	Other	3.9

Isuzu Motors Product Quality Score by Age

Isuzu Motors's Product Quality score was rated 4.5 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 4.5	18-25	4.5

Isuzu Motors Product Quality Score by Usage

Isuzu Motors's Product Quality score was rated 4.3 stars by customers who have used Isuzu Motors's products/services for Less than 1 Year.

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Less than 1 Year	4.3

Isuzu Motors Product Quality Score by Industry

Isuzu Motors's Product Quality score was rated 4.6 stars by Tech industry customers.

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Tech	4.6

Isuzu Motors Product Quality vs. Competitors

Compared to its competitors, Isuzu Motors's Product Quality score is rated right above Navistar, and is preceded by Toyota.

COMPANY		Product Quality Score
	Toyota	4.1/5
	Isuzu Motors	3.8/5
	Navistar	3.1/5
	Nissan	2.5/5
	Mitsubishi Motors North America, Inc.	1.9/5
	GoTek Energy	N/A

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Isuzu Motors Pricing

Isuzu Motors ROI & Value For Money

3.8/5

Isuzu Motors has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Isuzu Motors Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Isuzu Motors ROI

Isuzu Motors's ROI score was rated highest by customers from the Tech industry, and rated lowest by Caucasian customers.

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Ranked Isuzu Motors ROI the Highest

Tech	4.8
Less than 1 Year	4.6
18-25	4

Ranked Isuzu Motors ROI the Lowest

Caucasian	3.1

Isuzu Motors ROI Score by Gender

Isuzu Motors's ROI score was rated 3.2 by Male customers on Comparably.

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Male

3.2/5

Female

N/A

Isuzu Motors ROI Score by Ethnicity

Isuzu Motors's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.1	Caucasian	3.1
Other 3.5	Other	3.5

Isuzu Motors ROI Score by Age

Isuzu Motors's ROI score was rated 4 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 4	18-25	4

Isuzu Motors ROI Score by Usage

Isuzu Motors's ROI score was rated 4.6 stars by customers who have used Isuzu Motors's products/services for Less than 1 Year.

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Less than 1 Year	4.6

Isuzu Motors ROI Score by Industry

Isuzu Motors's ROI score was rated 4.8 stars by Tech industry customers.

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Tech	4.8

Isuzu Motors Pricing vs. Competitors

Compared to its competitors, Isuzu Motors's ROI score is rated right above Navistar, and is preceded by Toyota.

COMPANY		Pricing Score
	Toyota	4/5
	Isuzu Motors	3.8/5
	Navistar	3.3/5
	Nissan	2.5/5
	Mitsubishi Motors North America, Inc.	2.3/5
	GoTek Energy	N/A

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Isuzu Motors Customer Satisfaction (CSAT)

Isuzu Motors Customer Satisfaction (CSAT) Score

70 / 100

Isuzu Motors has an overall Customer Satisfaction score of 70 rated by its users and customers.

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Very Satisfied	29%
Satisfied	41%
Neither Satisfied nor Dissatisfied	18%
Dissatisfied	3%
Very Dissatisfied	9%

Very Satisfied

29%

Satisfied

41%

Neither Satisfied nor Dissatisfied

18%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Isuzu Motors Customer Satisfaction

Isuzu Motors's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.

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Ranked Isuzu Motors Customer Satisfaction the Highest

18-25	100%
Less than 1 Year	83%
Tech	67%

Ranked Isuzu Motors Customer Satisfaction the Lowest

Caucasian	50%

Isuzu Motors Customer Satisfaction Score by Gender

Isuzu Motors's Customer Satisfaction score was rated 60 by Male customers on Comparably.

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60 / 100

Male

	Very Satisfied	20%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	0%
	Very Dissatisfied	20%

Isuzu Motors Customer Satisfaction Score by Ethnicity

Caucasian
50%
Other
66%

CSAT according to Caucasian

Isuzu Motors' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

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50 / 100

Very Satisfied	0%
Satisfied	50%
Neither Satisfied nor Dissatisfied	50%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

50%

Neither Satisfied nor Dissatisfied

50%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Isuzu Motors' Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.

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66 / 100

Very Satisfied	33%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	34%

Very Satisfied

33%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

34%

Isuzu Motors Customer Satisfaction Score by Age

Isuzu Motors's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

100%

Isuzu Motors Customer Satisfaction Score by Usage

Isuzu Motors's Customer Satisfaction score was rated 83 points by customers who have used Isuzu Motors's products/services for Less than 1 Year.

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Less than 1 Year	83

Isuzu Motors Customer Satisfaction Score by Industry

Isuzu Motors's Customer Satisfaction score was rated 67 points by Tech industry customers.

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			"label": "Tech",
			"groupId": 104,
			"score": 67,
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Tech	67

Isuzu Motors Customer Satisfaction vs. Competitors

Compared to its competitors, Isuzu Motors's Customer Satisfaction score is rated right above Navistar, and is preceded by Toyota.

COMPANY		Customer Satisfaction (CSAT) Score
	Toyota	82%
	Isuzu Motors	70%
	Navistar	52%
	Nissan	35%
	Mitsubishi Motors North America, Inc.	18%
	GoTek Energy	0%

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Isuzu Motors Customer Service

3.7/5

Isuzu Motors has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Isuzu Motors's Customer Service

Address

1400 South Douglass Road Suite 100, Anaheim, CA 92806

Website

http://www.isuzu.com/

Phone Number

714-935-9300

Quick Insights into Isuzu Motors Customer Service

Isuzu Motors's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Other customers.

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Ranked Isuzu Motors Customer Service the Highest

Tech	5
Less than 1 Year	3.8
18-25	3.2

Ranked Isuzu Motors Customer Service the Lowest

Other	2.4

Isuzu Motors Customer Service Score by Gender

Isuzu Motors's Customer Service score was rated 2.7 by Male customers on Comparably.

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Male

2.7/5

Female

N/A

Isuzu Motors Customer Service Score by Ethnicity

Isuzu Motors's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3	Caucasian	3
Other 2.4	Other	2.4

Isuzu Motors Customer Service Score by Age

Isuzu Motors's Customer Service score was rated 3.2 stars by customers ages 18-25 on Comparably.

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100

Summary	Age	Customer Service Score
18-25 3.2	18-25	3.2

Isuzu Motors Customer Service Score by Usage

Isuzu Motors's Customer Service score was rated 3.8 stars by customers who have used Isuzu Motors's products/services for Less than 1 Year.

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Less than 1 Year	3.8

Isuzu Motors Customer Service Score by Industry

Isuzu Motors's Customer Service score was rated 5 stars by Tech industry customers.

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Tech	5

Isuzu Motors Customer Service vs. Competitors

Compared to its competitors, Isuzu Motors's Customer Service score is rated right above Navistar, and is preceded by Toyota.

COMPANY		Customer Service Score
	Toyota	4/5
	Isuzu Motors	3.7/5
	Navistar	3.6/5
	Mitsubishi Motors North America, Inc.	2.4/5
	Nissan	2.4/5
	GoTek Energy	N/A

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Isuzu Motors as an Employer

3.9/5

Isuzu Motors has a 3.9/5 stars for its overall company culture rated by their employees

top

10%

CEO of Isuzu Motors

Susumu Hosoi

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Isuzu Motors scored a 32 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Isuzu Motors would recommend the brand to a friend. ENPS measures how likely Isuzu Motors employees would recommend working at Isuzu Motors to a friend.

Net Promoter Score

NPS Score

58%	Promoters
16%	Passive
26%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
23%	Passive
27%	Detractors

Global Ranking Snapshot

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