Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Smith & Nephew is

Ranked

#87

Health and Wellness Brands

Brand Page

Smith & Nephew

Marketing or Exec? Claim Your Free Account

Smith & Nephew

Rate this Brand

Smith & Nephew is ranked #87 in Health and Wellness Brands

About Smith & Nephew's Brand

We are a portfolio medical technology business focused on the repair, regeneration and replacement of soft and hard tissue. We exist to restore people’s bodies and their self-belief by using technology to take the limits off living. Smith & Nephew’s brand is ranked #925 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Smith & Nephew. When compared to other organizations within the Health and Wellness industry, Smith & Nephew is ranked #87. Among its major competitors, Smith & Nephew is ranked in 3rd place for NPS while Arthrex is 1st, and Stryker is 2nd.Their current market cap is $18.08B

Brand at a Glance

74%

Customer Loyalty

3.9/5

Product Quality

3.8/5

Pricing

3.9/5

Customer Service

Smith & Nephew Ranking

^#925 in Global Best Brands
^#87 in Health and Wellness
^#3 / 4 of its competitors

Smith & Nephew NPS

Smith & Nephew's Net Promoter Score (NPS) is a 31 with 60% Promoters, 11% Passives, and 29% Detractors. Net Promoter Score tracks whether Smith & Nephew's customers would recommend using the product based on a scale of -100 to 100.

Smith & Nephew Overall NPS

NPS

60%	Promoters
11%	Passives
29%	Detractors

Smith & Nephew NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2024 35	Aug 2024	35
Sep 2024 35	Sep 2024	35
Oct 2024 32	Oct 2024	32
Nov 2024 30	Nov 2024	30
Dec 2024 30	Dec 2024	30
Jan 2025 30	Jan 2025	30
Feb 2025 29	Feb 2025	29
Apr 2025 31	Apr 2025	31
Jul 2025 30	Jul 2025	30
Aug 2025 30	Aug 2025	30
Sep 2025 30	Sep 2025	30
Jan 2026 30	Jan 2026	30

How Other Brands Compare

Smith & Nephew is ranked third for NPS among its competitors. Arthrex and Stryker come in first and second, with Zimmer Biomet coming in at #4. Among those competitors, it is the lowest valued company behind Stryker.

	Smith & Nephew	Arthrex	Zimmer Biomet	Stryker
Global Ranking	#925	#741	#999	#-
NPS	31	40	27	35
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	$18.08B	-	$33.33B	$91.43B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Smith & Nephew NPS by Gender

Male customers rated Smith & Nephew's NPS 25 points higher than Female customers.

Male

Smith & Nephew's NPS was rated 37 by Male customers on Comparably.

63%

Promoters

11%

Passives

26%

Detractors

Female

Smith & Nephew's NPS was rated 12 by Female customers on Comparably.

53%

Promoters

Passives

41%

Detractors

Smith & Nephew NPS by Ethnicity

Smith & Nephew's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 9	Caucasian	9
Hispanic or Latino 100	Hispanic or Latino	100
African American/Black 12	African American/Black	12
Asian or Pacific Islander 20	Asian or Pacific Islander	20
Other 20	Other	20

Smith & Nephew NPS by Age

Smith & Nephew's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

26-30

75%

25%

31-35

80%

20%

36-40

40%

20%

40%

41-45

67%

33%

46-50

60%

20%

51-55

33%

17%

50%

66+

25%

75%

Smith & Nephew NPS by Usage

Smith & Nephew's NPS was rated the highest by customers who have used Smith & Nephew's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -10	Less than 1 Year	-10
1 to 2 Years 50	1 to 2 Years	50
2 to 5 Years 45	2 to 5 Years	45
5 to 10 Years 0	5 to 10 Years	0
Over 10 Years 0	Over 10 Years	0

Smith & Nephew NPS vs. Competitors

Compared to its competitors, Smith & Nephew's NPS is rated right above Zimmer Biomet, and is preceded by Stryker.

COMPANY		NPS Score
	Arthrex	40
	Stryker	35
	Smith & Nephew	31
	Zimmer Biomet	27
	DePuy Synthes	18
	Coloplast	6
	Molnlycke Health Care	N/A

Smith & Nephew NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Smith & Nephew's NPS is rated right above Peloton, and is preceded by Colgate Palmolive.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Smith & Nephew	31
	Peloton	31
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	WW (formally Weight Watchers)	-11

Smith & Nephew Customer Reviews

Out of the 6 Smith & Nephew customer reviews 5 were positive and 1 was constructive. Smith & Nephew customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Smith & Nephew Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Smith & Nephew users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

Smith & Nephew Customer Loyalty Score by Gender

Male customers rated Smith & Nephew's Customer Loyalty score 7% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Smith & Nephew.

Male

81%

Yes

Female

74%

Yes

Smith & Nephew Customer Loyalty Score by Ethnicity

Smith & Nephew's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Smith & Nephew.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Smith & Nephew Customer Loyalty Score by Age

Smith & Nephew's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Smith & Nephew.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 55%	26-30	55%
31-35 82%	31-35	82%
36-40 82%	36-40	82%
41-45 100%	41-45	100%
46-50 100%	46-50	100%
51-55 55%	51-55	55%
66+ 55%	66+	55%

Smith & Nephew Customer Loyalty Score by Usage

Smith & Nephew's Customer Loyalty score was rated the highest by customers who have used Smith & Nephew's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	46%
1 to 2 Years	85%
2 to 5 Years	90%
5 to 10 Years	100%
Over 10 Years	82%

Smith & Nephew Customer Loyalty Score by Industry

Smith & Nephew's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	70%
Accounting	100%
Healthcare, Hospitals and Medicine	84%

Smith & Nephew Customer Loyalty vs. Competitors

Compared to its competitors, Smith & Nephew's Customer Loyalty score is rated right above Coloplast, and is preceded by DePuy Synthes.

COMPANY		Customer Loyalty Score
	Arthrex	80%
	Zimmer Biomet	80%
	Stryker	76%
	DePuy Synthes	76%
	Smith & Nephew	74%
	Coloplast	71%
	Molnlycke Health Care	N/A

Unlock Smith & Nephew Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Smith & Nephew Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Smith & Nephew's Customer Loyalty score is rated right above WW (formally Weight Watchers), and is preceded by Philips.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	Smith & Nephew	74%
	WW (formally Weight Watchers)	73%

Unlock Smith & Nephew Customer Loyalty vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full Smith & Nephew Customer Loyalty vs. Companies in Health and Wellness data and gain insights into your customers today.

Smith & Nephew Product Quality

3.9/5

Smith & Nephew has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Smith & Nephew's overall Product Quality score rated by its users and customers.

Smith & Nephew Product Information

Smith & Nephew’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Smith & Nephew's product the highest. Reviewers from the Tech industry rated Smith & Nephew the lowest at 3.5.

Website: https://www.smith-nephew.com/en/

Company Size: 10,000+ Employees

Industry

Biotech and Pharmaceuticals

Quick Insights into Smith & Nephew Product Quality

Smith & Nephew's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 66+.

Sign Up to unlock insights into how customers have ranked Smith & Nephew's Product Quality.

Ranked Smith & Nephew Product Quality the Highest

Hispanic or Latino	5
31-35	4.8
5 to 10 Years	4.6

Ranked Smith & Nephew Product Quality the Lowest

Caucasian	3.3
Over 10 Years	2.8
66+	1.6

Smith & Nephew Product Quality Score by Gender

Male customers rated Smith & Nephew's Product Quality score 0.3 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Smith & Nephew.

Male

4.2/5

Female

3.9/5

Smith & Nephew Product Quality Score by Ethnicity

Smith & Nephew's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Smith & Nephew.

Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 5	Hispanic or Latino	5
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4
Other 4.3	Other	4.3

Smith & Nephew Product Quality Score by Age

Smith & Nephew's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Smith & Nephew.

Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 4.7	26-30	4.7
31-35 4.8	31-35	4.8
36-40 4.4	36-40	4.4
41-45 3.5	41-45	3.5
46-50 4.6	46-50	4.6
51-55 3.3	51-55	3.3
66+ 1.6	66+	1.6

Smith & Nephew Product Quality Score by Usage

Smith & Nephew's Product Quality score was rated the highest by customers who have used Smith & Nephew's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	3.4
1 to 2 Years	4.5
2 to 5 Years	4.3
5 to 10 Years	4.6
Over 10 Years	2.8

Smith & Nephew Product Quality Score by Industry

Smith & Nephew's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3.5
Accounting	4.4
Healthcare, Hospitals and Medicine	4

Smith & Nephew Product Quality vs. Competitors

Compared to its competitors, Smith & Nephew's Product Quality score is rated right above DePuy Synthes, and is preceded by Arthrex.

COMPANY		Product Quality Score
	Stryker	4.1/5
	Arthrex	4/5
	Smith & Nephew	3.9/5
	DePuy Synthes	3.9/5
	Zimmer Biomet	3.9/5
	Coloplast	3/5
	Molnlycke Health Care	N/A

Unlock Smith & Nephew Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Smith & Nephew Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Smith & Nephew's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Smith & Nephew	3.9/5
	Philips	3.8/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5

Unlock Smith & Nephew Product Quality vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full Smith & Nephew Product Quality vs. Companies in Health and Wellness data and gain insights into your customers today.

Smith & Nephew Pricing

Smith & Nephew ROI & Value For Money

3.8/5

Smith & Nephew has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Smith & Nephew's overall ROI score rated by its users and customers.

Smith & Nephew Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Smith & Nephew.

Quick Insights into Smith & Nephew ROI

Smith & Nephew's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 66+.

Sign Up to unlock insights into how customers have ranked Smith & Nephew's ROI score.

Ranked Smith & Nephew ROI the Highest

Hispanic or Latino	4.8
26-30	4.6
5 to 10 Years	4.6

Ranked Smith & Nephew ROI the Lowest

Caucasian	3.4
Less than 1 Year	3.1
66+	1.7

Smith & Nephew ROI Score by Gender

Male customers rated Smith & Nephew's ROI score 0.2 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Smith & Nephew.

Male

3.9/5

Female

3.7/5

Smith & Nephew ROI Score by Ethnicity

Smith & Nephew's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Smith & Nephew.

Summary	Ethnicity	Score
Caucasian 3.4	Caucasian	3.4
Hispanic or Latino 4.8	Hispanic or Latino	4.8
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 4.1	Other	4.1

Smith & Nephew ROI Score by Age

Smith & Nephew's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Smith & Nephew.

Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 4.6	26-30	4.6
31-35 4.1	31-35	4.1
36-40 4.1	36-40	4.1
41-45 3.8	41-45	3.8
46-50 4.2	46-50	4.2
51-55 3.2	51-55	3.2
66+ 1.7	66+	1.7

Smith & Nephew ROI Score by Usage

Smith & Nephew's ROI score was rated the highest by customers who have used Smith & Nephew's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	3.1
1 to 2 Years	4.2
2 to 5 Years	3.9
5 to 10 Years	4.6
Over 10 Years	3.4

Smith & Nephew ROI Score by Industry

Smith & Nephew's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.6
Accounting	4.2
Healthcare, Hospitals and Medicine	3.8

Smith & Nephew Pricing vs. Competitors

Compared to its competitors, Smith & Nephew's ROI score is rated right above DePuy Synthes, and is preceded by Stryker.

COMPANY		Pricing Score
	Arthrex	3.9/5
	Zimmer Biomet	3.9/5
	Stryker	3.8/5
	Smith & Nephew	3.8/5
	DePuy Synthes	3.7/5
	Coloplast	3.2/5
	Molnlycke Health Care	N/A

Unlock Smith & Nephew ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Smith & Nephew ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Smith & Nephew's ROI score is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Smith & Nephew	3.8/5
	Philips	3.6/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5

Unlock Smith & Nephew ROI vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full Smith & Nephew ROI vs. Companies in Health and Wellness data and gain insights into your customers today.

Smith & Nephew Customer Satisfaction (CSAT)

Smith & Nephew Customer Satisfaction (CSAT) Score

79 / 100

Smith & Nephew has an overall Customer Satisfaction score of 79 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	49%
Satisfied	30%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

49%

Satisfied

30%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Smith & Nephew Customer Satisfaction

Smith & Nephew's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 51-55.

Sign Up to unlock insights into how customers have ranked Smith & Nephew's Customer Satisfaction.

Ranked Smith & Nephew Customer Satisfaction the Highest

26-30	100%
Accounting	100%
Hispanic or Latino	100%

Ranked Smith & Nephew Customer Satisfaction the Lowest

Other	50%
Over 10 Years	50%
51-55	25%

Smith & Nephew Customer Satisfaction Score by Gender

Female customers rated Smith & Nephew's Customer Satisfaction score 11 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Smith & Nephew.

64 / 100

Male

	Very Satisfied	41%
	Satisfied	23%
	Neither Satisfied nor Dissatisfied	18%
	Dissatisfied	0%
	Very Dissatisfied	18%

75 / 100

Female

	Very Satisfied	42%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	0%
	Very Dissatisfied	17%

Smith & Nephew Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Smith & Nephew's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Smith & Nephew.

50 / 100

Very Satisfied	40%
Satisfied	10%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	40%

Very Satisfied

40%

Satisfied

10%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

40%

CSAT according to Hispanic or Latino

Smith & Nephew's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Smith & Nephew.

100 / 100

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Smith & Nephew's Customer Satisfaction (CSAT) score was rated 89% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Smith & Nephew.

89 / 100

Very Satisfied	33%
Satisfied	56%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	11%

Very Satisfied

33%

Satisfied

56%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

11%

CSAT according to Asian or Pacific Islander

Smith & Nephew's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Smith & Nephew.

75 / 100

Very Satisfied	25%
Satisfied	50%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

50%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Smith & Nephew's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Smith & Nephew.

50 / 100

Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	50%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

50%

Dissatisfied

Very Dissatisfied

Smith & Nephew Customer Satisfaction Score by Age

Smith & Nephew's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Smith & Nephew.

100

Breakdown

Age

Score

26-30

100%

31-35

80%

36-40

80%

46-50

100%

51-55

25%

Smith & Nephew Customer Satisfaction Score by Usage

Smith & Nephew's Customer Satisfaction score was rated the highest by customers who have used Smith & Nephew's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	57
1 to 2 Years	72
2 to 5 Years	83
Over 10 Years	50

Smith & Nephew Customer Satisfaction Score by Industry

Smith & Nephew's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Smith & Nephew Customer Satisfaction Score by Industry",
	"text": "Smith & Nephew's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "Smith & Nephew's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Smith & Nephew's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 74,
			"stars": 0,
			"csatScore": 74,
			"text": "Smith & Nephew's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 74
		}
	]
}

Tech	66
Accounting	100
Healthcare, Hospitals and Medicine	74

Smith & Nephew Customer Satisfaction vs. Competitors

Compared to its competitors, Smith & Nephew's Customer Satisfaction score is rated right above DePuy Synthes, and is preceded by Stryker.

COMPANY		Customer Satisfaction (CSAT) Score
	Stryker	87%
	Smith & Nephew	79%
	DePuy Synthes	71%
	Arthrex	70%
	Coloplast	69%
	Zimmer Biomet	68%
	Molnlycke Health Care	0%

Unlock Smith & Nephew Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Smith & Nephew Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Smith & Nephew's Customer Satisfaction score is rated right above Glossier, and is preceded by Colgate Palmolive.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Smith & Nephew	79%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Peloton	63%
	WW (formally Weight Watchers)	46%

Unlock Smith & Nephew Customer Satisfaction vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full Smith & Nephew Customer Satisfaction vs. Companies in Health and Wellness data and gain insights into your customers today.

Smith & Nephew Customer Service

3.9/5

Smith & Nephew has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Smith & Nephew's overall Customer Service score rated by its users and customers.

About Smith & Nephew's Customer Service

Address

Croxley Park, Building 5, Hatters Lane, Watford WD18 8YE United Kingdom

Website

https://www.smith-nephew.com/en/

Phone Number

+44 20 7401 7646

Smith & Nephew's Social Links

Quick Insights into Smith & Nephew Customer Service

Smith & Nephew's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 66+.

Sign Up to unlock insights into how customers have ranked Smith & Nephew's Customer Service score.

Ranked Smith & Nephew Customer Service the Highest

Hispanic or Latino	4.8
46-50	4.7
5 to 10 Years	4.6

Ranked Smith & Nephew Customer Service the Lowest

Caucasian	3.3
Over 10 Years	3.1
66+	1.6

Smith & Nephew Customer Service Score by Gender

Smith & Nephew's Customer Service score was rated 3.9 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Smith & Nephew.

Male

3.9/5

Female

3.9/5

Smith & Nephew Customer Service Score by Ethnicity

Smith & Nephew's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Smith & Nephew.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 4.8	Hispanic or Latino	4.8
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 4.1	Other	4.1

Smith & Nephew Customer Service Score by Age

Smith & Nephew's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Smith & Nephew.

100

Summary	Age	Customer Service Score
18-25 3.5	18-25	3.5
26-30 4.6	26-30	4.6
31-35 4.4	31-35	4.4
36-40 4.1	36-40	4.1
41-45 3.6	41-45	3.6
46-50 4.7	46-50	4.7
51-55 3.4	51-55	3.4
66+ 1.6	66+	1.6

Smith & Nephew Customer Service Score by Usage

Smith & Nephew's Customer Service score was rated the highest by customers who have used Smith & Nephew's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	3.2
1 to 2 Years	4.4
2 to 5 Years	4.3
5 to 10 Years	4.6
Over 10 Years	3.1

Smith & Nephew Customer Service Score by Industry

Smith & Nephew's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	3.5
Accounting	4.2
Healthcare, Hospitals and Medicine	4.1

Smith & Nephew Customer Service vs. Competitors

Compared to its competitors, Smith & Nephew's Customer Service score is rated right above Zimmer Biomet, and is preceded by Stryker.

COMPANY		Customer Service Score
	Arthrex	4.1/5
	Stryker	4/5
	Smith & Nephew	3.9/5
	Zimmer Biomet	3.9/5
	DePuy Synthes	3.6/5
	Coloplast	3.3/5
	Molnlycke Health Care	N/A

Unlock Smith & Nephew Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Smith & Nephew Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Smith & Nephew's Customer Service score is rated right above Headspace, and is preceded by Johnson & Johnson.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Smith & Nephew	3.9/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	WW (formally Weight Watchers)	3/5

Unlock Smith & Nephew Customer Service vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full Smith & Nephew Customer Service vs. Companies in Health and Wellness data and gain insights into your customers today.

Smith & Nephew as an Employer

4.1/5

Smith & Nephew has a 4.1/5 stars for its overall company culture rated by their employees

top

35%

CEO of Smith & Nephew

Deepak Nath

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Smith & Nephew scored a 31 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Smith & Nephew would recommend the brand to a friend. ENPS measures how likely Smith & Nephew employees would recommend working at Smith & Nephew to a friend.

Net Promoter Score

NPS Score

60%	Promoters
11%	Passive
29%	Detractors

Employee Net Promoter Score

eNPS Score

49%	Promoters
24%	Passive
27%	Detractors

Global Ranking Snapshot

Smith & Nephew is ranked #925 in the Global Top 100 Brands. It ranks just behind Perdue Farms and just ahead of Yandex.

RANK			INDUSTRY
923	UL Solutions	Jennifer Scanlon	Business and Consumer Services
924	Perdue Farms	Jim Perdue	Food and Beverages
925	Smith & Nephew	Deepak Nath	Health and Wellness
926	Yandex	Arkady Volozh	Tech
927	PACCAR	Ronald Armstrong	Business and Consumer Services
928	Dataminr	Ted Bailey	Tech
929	Careem	Mudassir Sheikha	Business and Consumer Services

Health and Wellness Ranking Snapshot

Smith & Nephew is ranked #87 in the Health and Wellness Industry. It ranks just behind Align Technology and just ahead of IQVIA.

RANK		Location
85	HCA Healthcare	Nashville, TN
86	Align Technology	San Jose, CA
87	Smith & Nephew	Watford
88	IQVIA	San Jose, CA
89	PatientPop	Santa Monica, CA
90	Strava	San Francisco, CA
91	Illumina	San Diego, CA