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NPS
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Coloplast
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About Coloplast's Brand
Among its major competitors, Coloplast is ranked in 5th place for NPS while B. Braun Melsungen is 1st, and hVIVO is 2nd.
Brand at a Glance
71%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Coloplast Ranking
- #3 / 4 of its competitors
Coloplast NPS
Coloplast's Net Promoter Score (NPS) is a 6 with 45% Promoters, 16% Passives, and 39% Detractors. Net Promoter Score tracks whether Coloplast's customers would recommend using the product based on a scale of -100 to 100.
Coloplast Overall NPS
| 45% | Promoters |
|---|---|
| 16% | Passives |
| 39% | Detractors |
Coloplast NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 11 | Nov 2023 | 11 |
Jan 2024 16 | Jan 2024 | 16 |
Mar 2024 10 | Mar 2024 | 10 |
Apr 2024 14 | Apr 2024 | 14 |
Jun 2024 9 | Jun 2024 | 9 |
Jul 2024 12 | Jul 2024 | 12 |
Nov 2024 4 | Nov 2024 | 4 |
Dec 2024 0 | Dec 2024 | 0 |
Jun 2025 3 | Jun 2025 | 3 |
Jul 2025 -1 | Jul 2025 | -1 |
Sep 2025 3 | Sep 2025 | 3 |
Nov 2025 7 | Nov 2025 | 7 |
How Other Brands Compare
Coloplast is ranked third for NPS among its competitors. B. Braun Melsungen and Novo Nordisk come in first and second, with Smith & Nephew Endoscopy coming in at #4.
Coloplast |  Novo Nordisk |  Smith & Nephew Endoscopy |  B. Braun Melsungen | |
| Global Ranking | #- | #909 | #- | #- |
| NPS | 6 | 38 | - | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $122.20B | $18.08B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coloplast NPS by Gender
Female customers rated Coloplast's NPS 7 points higher than Male customers.
Male
-40
Coloplast's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
-33
Coloplast's NPS was rated -33 by Female customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Coloplast NPS by Ethnicity
Coloplast's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Coloplast NPS by Usage
Coloplast's NPS was rated -25 points by customers who have used Coloplast's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
Coloplast NPS vs. Competitors
Compared to its competitors, Coloplast's NPS is rated right above Immucor, and is preceded by CR Bard.
| COMPANY | NPS Score | |
|---|---|---|
| B. Braun Melsungen | 100 |
 | hVIVO | 100 |
| Novo Nordisk | 38 |
 | CR Bard | 29 |
| Coloplast | 6 |
 | Immucor | -6 |
Coloplast Customer Reviews
Out of the 3 Coloplast customer reviews 2 were positive and 1 was constructive. Coloplast customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Coloplast Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Coloplast users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Coloplast Customer Loyalty Score by Gender
Female customers rated Coloplast's Customer Loyalty score 54% higher than Male customers.
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Male
46%
Yes
Female
100%
Yes
Coloplast Customer Loyalty Score by Ethnicity
Coloplast's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
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64
out of 100
Caucasian
Coloplast Customer Loyalty Score by Usage
Coloplast's Customer Loyalty score was rated 55% by customers who have used Coloplast's products/services for Less than 1 Year.
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Coloplast Customer Loyalty vs. Competitors
Compared to its competitors, Coloplast's Customer Loyalty score is rated right below Immucor.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| B. Braun Melsungen | 100% |
| hVIVO | 100% |
| Novo Nordisk | 84% |
| CR Bard | 74% |
| Immucor | 73% |
| Coloplast | 71% |
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Coloplast Product Quality
3/5
Coloplast has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Coloplast Product Information
Coloplast’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- www.coloplast.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Coloplast Product Quality
Coloplast's Product Quality score was rated highest by customers who have used Coloplast's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Coloplast Product Quality the Highest
Ranked Coloplast Product Quality the Lowest
Coloplast Product Quality Score by Gender
Male customers rated Coloplast's Product Quality score 0.4 stars higher than Female customers.
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Male
2.7/5
Female
2.3/5
Coloplast Product Quality Score by Ethnicity
Coloplast's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Coloplast Product Quality Score by Usage
Coloplast's Product Quality score was rated 2.9 stars by customers who have used Coloplast's products/services for Less than 1 Year.
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Coloplast Product Quality vs. Competitors
Compared to its competitors, Coloplast's Product Quality score is rated right above CR Bard, and is preceded by Immucor.
| COMPANY | Product Quality Score | |
|---|---|---|
| B. Braun Melsungen | 5/5 |
| hVIVO | 5/5 |
| Novo Nordisk | 4/5 |
| Immucor | 3.6/5 |
| Coloplast | 3/5 |
| CR Bard | 3/5 |
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Coloplast Pricing
Coloplast ROI & Value For Money
3.2/5
Coloplast has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Coloplast ROI
Coloplast's ROI score was rated highest by customers who have used Coloplast's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Coloplast ROI the Highest
Ranked Coloplast ROI the Lowest
Coloplast ROI Score by Gender
Male customers rated Coloplast's ROI score 0.1 stars higher than Female customers.
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Male
2.9/5
Female
2.8/5
Coloplast ROI Score by Ethnicity
Coloplast's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Coloplast ROI Score by Usage
Coloplast's ROI score was rated 3.4 stars by customers who have used Coloplast's products/services for Less than 1 Year.
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Coloplast Pricing vs. Competitors
Compared to its competitors, Coloplast's ROI score is rated right above CR Bard, and is preceded by Immucor.
| COMPANY | Pricing Score | |
|---|---|---|
| B. Braun Melsungen | 5/5 |
| hVIVO | 4/5 |
| Novo Nordisk | 3.8/5 |
| Immucor | 3.3/5 |
| Coloplast | 3.2/5 |
| CR Bard | 3.1/5 |
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Coloplast Customer Satisfaction (CSAT)
Coloplast Customer Satisfaction (CSAT) Score
69 / 100
Coloplast has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Very Satisfied
38%
Satisfied
31%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Coloplast Customer Satisfaction
Coloplast's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked Coloplast Customer Satisfaction the Highest
Ranked Coloplast Customer Satisfaction the Lowest
Coloplast Customer Satisfaction Score by Gender
Male customers rated Coloplast's Customer Satisfaction score 6 points higher than Female customers.
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40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
34 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Coloplast Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Coloplast's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
Coloplast Customer Satisfaction Score by Usage
Coloplast's Customer Satisfaction score was rated 25 points by customers who have used Coloplast's products/services for Less than 1 Year.
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Coloplast Customer Satisfaction vs. Competitors
Compared to its competitors, Coloplast's Customer Satisfaction score is rated right above Immucor, and is preceded by Novo Nordisk.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| B. Braun Melsungen | 100% |
| hVIVO | 100% |
| Novo Nordisk | 76% |
| Coloplast | 69% |
| Immucor | 60% |
| CR Bard | 54% |
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Coloplast Customer Service
3.3/5
Coloplast has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Coloplast's Customer Service
Address
Holtedam 1-3, Humlebaek, 3050
Website
www.coloplast.com
Phone Number
7
Quick Insights into Coloplast Customer Service
Coloplast's Customer Service score was rated highest by customers who have used Coloplast's products/services for Less than 1 Year, and rated lowest by Male customers.
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Ranked Coloplast Customer Service the Highest
Ranked Coloplast Customer Service the Lowest
Coloplast Customer Service Score by Gender
Coloplast's Customer Service score was rated 2.8 by both Female and Male customers on Comparably.
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Male
2.8/5
Female
2.8/5
Coloplast Customer Service Score by Ethnicity
Coloplast's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Coloplast Customer Service Score by Usage
Coloplast's Customer Service score was rated 3.4 stars by customers who have used Coloplast's products/services for Less than 1 Year.
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Coloplast Customer Service vs. Competitors
Compared to its competitors, Coloplast's Customer Service score is rated right above Immucor, and is preceded by Novo Nordisk.
| COMPANY | Customer Service Score | |
|---|---|---|
| B. Braun Melsungen | 5/5 |
| hVIVO | 4/5 |
| Novo Nordisk | 3.9/5 |
| Coloplast | 3.3/5 |
| Immucor | 3.2/5 |
| CR Bard | 3/5 |
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Coloplast as an Employer
Consumer vs. Employees
Coloplast scored a 6 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Coloplast would recommend the brand to a friend. ENPS measures how likely Coloplast employees would recommend working at Coloplast to a friend.
Net Promoter Score
6
NPS Score
| 45% | Promoters |
|---|---|
| 16% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 44% | Promoters |
|---|---|
| 31% | Passive |
| 25% | Detractors |
