-6
NPS
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Immucor
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About Immucor's Brand
A global leader in transfusion and transplantation diagnostics
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Immucor CMO
Immucor NPS
Immucor's Net Promoter Score (NPS) is a -6 with 44% Promoters, 6% Passives, and 50% Detractors. Net Promoter Score tracks whether Immucor's customers would recommend using the product based on a scale of -100 to 100.
Immucor Overall NPS
| 44% | Promoters |
|---|---|
| 6% | Passives |
| 50% | Detractors |
Immucor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 25 | Feb 2022 | 25 |
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 17 | Jun 2022 | 17 |
Sep 2022 -13 | Sep 2022 | -13 |
Nov 2022 -22 | Nov 2022 | -22 |
Dec 2022 -36 | Dec 2022 | -36 |
Feb 2023 -25 | Feb 2023 | -25 |
May 2023 -32 | May 2023 | -32 |
Sep 2023 -22 | Sep 2023 | -22 |
Jan 2024 -7 | Jan 2024 | -7 |
Feb 2024 -12 | Feb 2024 | -12 |
May 2024 -6 | May 2024 | -6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Immucor NPS by Gender
Immucor's NPS was rated 0 by Female customers on Comparably.
Female
0
Immucor's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Male
N/A
Immucor's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Immucor NPS by Ethnicity
Immucor's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Immucor NPS by Usage
Immucor's NPS was rated -34 points by customers who have used Immucor's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Immucor Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Immucor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Immucor Customer Loyalty Score by Gender
Immucor's Customer Loyalty score was rated 78 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Immucor.
Female
78%
Yes
Male
N/A
Yes
Immucor Customer Loyalty Score by Ethnicity
Immucor's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Immucor.
78
out of 100
Caucasian
Immucor Customer Loyalty Score by Usage
Immucor's Customer Loyalty score was rated 70% by customers who have used Immucor's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Immucor Product Quality
3.6/5
Immucor has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Immucor Product Information
Immucor’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.immucor.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Quick Insights into Immucor Product Quality
Immucor's Product Quality score was rated highest by Female customers.
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Ranked Immucor Product Quality the Highest
Immucor Product Quality Score by Gender
Immucor's Product Quality score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Immucor.
Female
4.5/5
Male
N/A
Immucor Product Quality Score by Ethnicity
Immucor's Product Quality score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Immucor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Immucor Product Quality Score by Usage
Immucor's Product Quality score was rated 4.3 stars by customers who have used Immucor's products/services for Less than 1 Year.
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Immucor Pricing
Immucor ROI & Value For Money
3.3/5
Immucor has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Immucor ROI
Immucor's ROI score was rated highest by Female customers.
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Ranked Immucor ROI the Highest
Immucor ROI Score by Gender
Immucor's ROI score was rated 3.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Immucor.
Female
3.7/5
Male
N/A
Immucor ROI Score by Ethnicity
Immucor's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Immucor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Immucor ROI Score by Usage
Immucor's ROI score was rated 3.6 stars by customers who have used Immucor's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Immucor Customer Satisfaction (CSAT)
Immucor Customer Satisfaction (CSAT) Score
60 / 100
Immucor has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
27%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Immucor Customer Satisfaction
Immucor's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Immucor's Customer Satisfaction.
Ranked Immucor Customer Satisfaction the Highest
Immucor Customer Satisfaction Score by Gender
Immucor's Customer Satisfaction score was rated 75 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Immucor.
75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Immucor Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Immucor's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Immucor.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Immucor Customer Satisfaction Score by Usage
Immucor's Customer Satisfaction score was rated 67 points by customers who have used Immucor's products/services for Less than 1 Year.
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Immucor Customer Service
3.2/5
Immucor has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Immucor's Customer Service
Address
3130 Gateway Drive · P.O. Box 5625, Norcross, GA
Website
http://www.immucor.com/
Phone Number
(770) 242-8930
Quick Insights into Immucor Customer Service
Immucor's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Immucor's Customer Service score.
Ranked Immucor Customer Service the Highest
Immucor Customer Service Score by Gender
Immucor's Customer Service score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Immucor.
Female
3.6/5
Male
N/A
Immucor Customer Service Score by Ethnicity
Immucor's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Immucor.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Immucor Customer Service Score by Usage
Immucor's Customer Service score was rated 3.5 stars by customers who have used Immucor's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Immucor as an Employer
3.3/5
Immucor has a 3.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Immucor scored a -6 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Immucor would recommend the brand to a friend. ENPS measures how likely Immucor employees would recommend working at Immucor to a friend.
Net Promoter Score
-6
NPS Score
| 44% | Promoters |
|---|---|
| 6% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
