100
NPS
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B. Braun Melsungen
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About B. Braun Melsungen's Brand
Among its major competitors, B. Braun Melsungen is ranked in 1st place for NPS while Medtronic is 2nd, and Baxter Healthcare Inc is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
B. Braun Melsungen Ranking
- #1 / 3 of its competitors
B. Braun Melsungen NPS
B. Braun Melsungen's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether B. Braun Melsungen's customers would recommend using the product based on a scale of -100 to 100.
B. Braun Melsungen Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
B. Braun Melsungen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
How Other Brands Compare
B. Braun Melsungen is ranked first for NPS among its competitors. Medtronic and Baxter Healthcare Inc come in second and third.
B. Braun Melsungen |  Medtronic |  Baxter Healthcare Inc | |
| Global Ranking | #- | #546 | #660 |
| NPS | 100 | 30 | -32 |
| Valuation Updated every 24 hours for public companies | - | $152.54B | $42.59B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
B. Braun Melsungen NPS vs. Competitors
Compared to its competitors, B. Braun Melsungen's NPS is rated right above Medtronic.
| COMPANY | NPS Score | |
|---|---|---|
| B. Braun Melsungen | 100 |
| Medtronic | 30 |
| Baxter Healthcare Inc | -32 |
B. Braun Melsungen Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of B. Braun Melsungen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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B. Braun Melsungen Customer Loyalty vs. Competitors
Compared to its competitors, B. Braun Melsungen's Customer Loyalty score is rated right above Medtronic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| B. Braun Melsungen | 100% |
| Medtronic | 77% |
| Baxter Healthcare Inc | 67% |
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B. Braun Melsungen Product Quality
5/5
B. Braun Melsungen has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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B. Braun Melsungen Product Information
B. Braun Melsungen’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.bbraun.com
- Company Size
- 10,000+ Employees
B. Braun Melsungen Product Quality vs. Competitors
Compared to its competitors, B. Braun Melsungen's Product Quality score is rated right above Medtronic.
| COMPANY | Product Quality Score | |
|---|---|---|
| B. Braun Melsungen | 5/5 |
| Medtronic | 3.9/5 |
| Baxter Healthcare Inc | 3/5 |
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B. Braun Melsungen Pricing
B. Braun Melsungen ROI & Value For Money
5/5
B. Braun Melsungen has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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B. Braun Melsungen Pricing vs. Competitors
Compared to its competitors, B. Braun Melsungen's ROI score is rated right above Medtronic.
| COMPANY | Pricing Score | |
|---|---|---|
| B. Braun Melsungen | 5/5 |
| Medtronic | 3.9/5 |
| Baxter Healthcare Inc | 3/5 |
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B. Braun Melsungen Customer Satisfaction (CSAT)
B. Braun Melsungen Customer Satisfaction (CSAT) Score
100 / 100
B. Braun Melsungen has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
B. Braun Melsungen Customer Satisfaction vs. Competitors
Compared to its competitors, B. Braun Melsungen's Customer Satisfaction score is rated right above Medtronic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| B. Braun Melsungen | 100% |
| Medtronic | 72% |
| Baxter Healthcare Inc | 33% |
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B. Braun Melsungen Customer Service
5/5
B. Braun Melsungen has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About B. Braun Melsungen's Customer Service
Address
, Melsungen, 34212
Website
www.bbraun.com
B. Braun Melsungen Customer Service vs. Competitors
Compared to its competitors, B. Braun Melsungen's Customer Service score is rated right above Medtronic.
| COMPANY | Customer Service Score | |
|---|---|---|
| B. Braun Melsungen | 5/5 |
| Medtronic | 4/5 |
| Baxter Healthcare Inc | 2.8/5 |
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