Align Technology NPS & Customer Reviews | Comparably
Align Technology is
Ranked
#86
in
Health and Wellness Brands
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Align Technology is ranked #86 in Health and Wellness Brands

About Align Technology's Brand

Align Technology is a global medical device company with industry-leading innovative products such as Invisalign clear aligners and iTero Intraoral scanners. Align Technology’s brand is ranked #922 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Align Technology. When compared to other organizations within the Health and Wellness industry, Align Technology is ranked #86. Among its major competitors, Align Technology is ranked in 1st place for NPS while 3M is 2nd, and DENTSPLY SIRONA is 3rd. Overall, Align Technology has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $24.98B

Brand at a Glance

84%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service

Align Technology Ranking

Align Technology NPS

Align Technology's Net Promoter Score (NPS) is a 38 with 63% Promoters, 12% Passives, and 25% Detractors. Net Promoter Score tracks whether Align Technology's customers would recommend using the product based on a scale of -100 to 100.

Align Technology Overall NPS

38
NPS
63%Promoters
12%Passives
25%Detractors
Align Technology Overall NPS

Align Technology NPS Trend

-100
-50
0
50
100
May 2024
44
May 202444
Aug 2024
44
Aug 202444
Sep 2024
41
Sep 202441
Oct 2024
42
Oct 202442
Dec 2024
42
Dec 202442
Feb 2025
42
Feb 202542
Mar 2025
39
Mar 202539
Apr 2025
39
Apr 202539
Sep 2025
39
Sep 202539
Feb 2026
39
Feb 202639
Mar 2026
39
Mar 202639
May 2026
37
May 202637

How Other Brands Compare

Align Technology is ranked first for NPS among its competitors. 3M and DENTSPLY SIRONA come in second and third, with Henry Schein coming in at #4. Among those competitors, it is the second most valued company behind 3M.

Align Technology's Logo
Align Technology
3M's Logo
3M
DENTSPLY SIRONA's Logo
DENTSPLY SIRONA
Henry Schein's Logo
Henry Schein
Global Ranking#922#96#818#-
NPS3822218
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutral--
Valuation Updated every 24 hours for public companies$24.98B$111.65B$8.16B$9.10B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Align Technology NPS by Gender

Female customers rated Align Technology's NPS 34 points higher than Male customers.

Male

23

Align Technology's NPS was rated 23 by Male customers on Comparably.

59%
Promoters
5%
Passives
36%
Detractors

Female

57

Align Technology's NPS was rated 57 by Female customers on Comparably.

70%
Promoters
17%
Passives
13%
Detractors

Align Technology NPS by Ethnicity

Align Technology's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

-100
-50
0
50
100
Caucasian
63
Caucasian63
Hispanic or Latino
14
Hispanic or Latino14
African American/Black
75
African American/Black75
Asian or Pacific Islander
67
Asian or Pacific Islander67
Other
-60
Other-60

Align Technology NPS by Age

Align Technology's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

0
20
40
60
80
100
Promoters
56%
Passives
33%
Detractors
11%
18-2556%33%11%
Promoters
50%
Passives
0%
Detractors
50%
26-3050%0%50%
Promoters
67%
Passives
22%
Detractors
11%
31-3567%22%11%
Promoters
50%
Passives
0%
Detractors
50%
36-4050%0%50%
Promoters
100%
Passives
0%
Detractors
0%
41-45100%0%0%
Promoters
40%
Passives
0%
Detractors
60%
46-5040%0%60%
Promoters
75%
Passives
0%
Detractors
25%
51-5575%0%25%
Promoters
100%
Passives
0%
Detractors
0%
56-60100%0%0%

Align Technology NPS by Usage

Align Technology's NPS was rated the highest by customers who have used Align Technology's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100
-50
0
50
100
Less than 1 Year
47
Less than 1 Year47
1 to 2 Years
33
1 to 2 Years33
2 to 5 Years
27
2 to 5 Years27
5 to 10 Years
60
5 to 10 Years60
Over 10 Years
50
Over 10 Years50

Align Technology NPS vs. Competitors

Compared to its competitors, Align Technology's NPS is rated right above 3M.

Align Technology NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Align Technology's NPS is rated right above Glossier, and is preceded by Headspace.

Align Technology Customer Reviews

Out of the 9 Align Technology customer reviews 8 were positive and 1 was constructive. Align Technology customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
the quality of the product and service
What do you value most about this brand?
great, very satisfying, would recommend
What do you value most about this brand?
Results, support, managment, wase of use
What do you value most about this brand?
Very good marketing, research and development
What do you value most about this brand?
It cares abour its customers

Align Technology Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Align Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

84
84%
16
16%
Align Technology Customer Loyalty

Align Technology Customer Loyalty Score by Gender

Female customers rated Align Technology's Customer Loyalty score 9% higher than Male customers.

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Male
84%
Yes
Female
93%
Yes

Align Technology Customer Loyalty Score by Ethnicity

Align Technology's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Align Technology.
91
out of 100
Caucasian
87
out of 100
Hispanic or Latino
100
out of 100
African American/Black
90
out of 100
Asian or Pacific Islander
64
out of 100
Other

Align Technology Customer Loyalty Score by Age

Align Technology's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

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0
20%
40%
60%
80%
100%
18-25
90%
18-2590%
26-30
89%
26-3089%
31-35
80%
31-3580%
36-40
100%
36-40100%
41-45
85%
41-4585%
46-50
64%
46-5064%
51-55
100%
51-55100%
56-60
100%
56-60100%

Align Technology Customer Loyalty Score by Usage

Align Technology's Customer Loyalty score was rated the highest by customers who have used Align Technology's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
86%
1 to 2 Years
76%
2 to 5 Years
94%
5 to 10 Years
100%
Over 10 Years
78%

Align Technology Customer Loyalty Score by Industry

Align Technology's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
93%
Accounting
40%
Architecture and Planning
100%
Healthcare, Hospitals and Medicine
88%

Align Technology Customer Loyalty vs. Competitors

Compared to its competitors, Align Technology's Customer Loyalty score is rated right above 3M.

COMPANYCustomer Loyalty Score
Align Technology84%
3M80%
DENTSPLY SIRONA77%
Henry Schein76%
SmileDirectClub63%

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3M's Logo
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Henry Schein's Logo
SmileDirectClub's Logo

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Align Technology's Customer Loyalty score is rated right above Peloton, and is preceded by Colgate Palmolive.

Unlock Align Technology Customer Loyalty vs. Companies in Health and Wellness Data

Align Technology's Logo
VS
Colgate Palmolive's Logo
Peloton's Logo
Headspace's Logo
CVS Health's Logo
Johnson & Johnson's Logo
Glossier's Logo
Philips' Logo
WW (formally Weight Watchers) Logo

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Align Technology Product Quality

4.1/5

Align Technology has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Align Technology Product Information

Align Technology’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Align Technology's product the highest. Reviewers from the Architecture and Planning industry rated Align Technology the lowest at 3.5.

Website
http://www.aligntech.com
Company Size
5,001-10,000 Employees

Industry

Healthcare

Quick Insights into Align Technology Product Quality

Align Technology's Product Quality score was rated highest by customers who have used Align Technology's products/services for 5 to 10 Years, and rated lowest by Other customers.

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Ranked Align Technology Product Quality the Highest

5 to 10 Years
5
African American/Black
4.7
31-35
4.6

Ranked Align Technology Product Quality the Lowest

Architecture and Planning
3.5
46-50
3.1
Other
3.1

Align Technology Product Quality Score by Gender

Female customers rated Align Technology's Product Quality score 0.8 stars higher than Male customers.

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Male

3.8/5

Female

4.6/5

Align Technology Product Quality Score by Ethnicity

Align Technology's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4.5
Caucasian4.5
Hispanic or Latino
4.3
Hispanic or Latino4.3
African American/Black
4.7
African American/Black4.7
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
3.1
Other3.1

Align Technology Product Quality Score by Age

Align Technology's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
18-25
4.1
18-254.1
26-30
4.4
26-304.4
31-35
4.6
31-354.6
36-40
3.9
36-403.9
41-45
4.6
41-454.6
46-50
3.1
46-503.1
51-55
4.1
51-554.1
56-60
4.6
56-604.6

Align Technology Product Quality Score by Usage

Align Technology's Product Quality score was rated the highest by customers who have used Align Technology's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
4.3
2 to 5 Years
3.6
5 to 10 Years
5
Over 10 Years
4.4

Align Technology Product Quality Score by Industry

Align Technology's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
3.9
Accounting
4.1
Architecture and Planning
3.5
Healthcare, Hospitals and Medicine
4.6

Align Technology Product Quality vs. Competitors

Compared to its competitors, Align Technology's Product Quality score is rated right above 3M.

COMPANYProduct Quality Score
Align Technology4.1/5
3M3.9/5
DENTSPLY SIRONA3.6/5
Henry Schein3.6/5
SmileDirectClub1.5/5

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VS
3M's Logo
DENTSPLY SIRONA's Logo
Henry Schein's Logo
SmileDirectClub's Logo

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Align Technology's Product Quality score is rated right above Peloton, and is preceded by Colgate Palmolive.

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Align Technology's Logo
VS
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Peloton's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Align Technology Pricing

Align Technology ROI & Value For Money

4/5

Align Technology has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Align Technology Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Align Technology.

Quick Insights into Align Technology ROI

Align Technology's ROI score was rated highest by customers ages 41-45, and rated lowest by Other customers.

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Ranked Align Technology ROI the Highest

41-45
4.6
Caucasian
4.4
Accounting
4.3

Ranked Align Technology ROI the Lowest

2 to 5 Years
3.6
46-50
2.6
Other
2.5

Align Technology ROI Score by Gender

Female customers rated Align Technology's ROI score 0.5 stars higher than Male customers.

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Male

3.7/5

Female

4.2/5

Align Technology ROI Score by Ethnicity

Align Technology's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4.4
Caucasian4.4
Hispanic or Latino
3.3
Hispanic or Latino3.3
African American/Black
4.1
African American/Black4.1
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Other
2.5
Other2.5

Align Technology ROI Score by Age

Align Technology's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
18-25
4
18-254
26-30
3.4
26-303.4
31-35
4.5
31-354.5
36-40
3.6
36-403.6
41-45
4.6
41-454.6
46-50
2.6
46-502.6
51-55
4.1
51-554.1
56-60
4.5
56-604.5

Align Technology ROI Score by Usage

Align Technology's ROI score was rated the highest by customers who have used Align Technology's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
3.9
2 to 5 Years
3.6
5 to 10 Years
4.2
Over 10 Years
3.7

Align Technology ROI Score by Industry

Align Technology's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech
3.7
Accounting
4.3
Architecture and Planning
4
Healthcare, Hospitals and Medicine
3.9

Align Technology Pricing vs. Competitors

Compared to its competitors, Align Technology's ROI score is rated right above 3M.

COMPANYPricing Score
Align Technology4/5
3M3.8/5
DENTSPLY SIRONA3.6/5
Henry Schein3.6/5
SmileDirectClub1.5/5

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3M's Logo
DENTSPLY SIRONA's Logo
Henry Schein's Logo
SmileDirectClub's Logo

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Align Technology's ROI score is rated right above Peloton.

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Align Technology's Logo
VS
Peloton's Logo
Colgate Palmolive's Logo
Headspace's Logo
Glossier's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Align Technology Customer Satisfaction (CSAT)

Align Technology Customer Satisfaction (CSAT) Score

85 / 100

Align Technology has an overall Customer Satisfaction score of 85 rated by its users and customers.

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Very Satisfied57%
Satisfied28%
Neither Satisfied nor Dissatisfied5%
Dissatisfied2%
Very Dissatisfied8%
Very Satisfied
57%
Satisfied
28%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
2%
Very Dissatisfied
8%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Align Technology Customer Satisfaction

Align Technology's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 46-50.

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Ranked Align Technology Customer Satisfaction the Highest

18-25
100%
5 to 10 Years
100%
African American/Black
100%

Ranked Align Technology Customer Satisfaction the Lowest

Other
75%
2 to 5 Years
70%
46-50
50%

Align Technology Customer Satisfaction Score by Gender

Female customers rated Align Technology's Customer Satisfaction score 13 points higher than Male customers.

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82 / 100
Male
Very Satisfied
47%
Satisfied
35%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
6%
95 / 100
Female
Very Satisfied
68%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
5%

Align Technology Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Align Technology's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100
Very Satisfied67%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Hispanic or Latino

Align Technology's Customer Satisfaction (CSAT) score was rated 83% according to Hispanic or Latino users and customers.

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83 / 100
Very Satisfied83%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied17%
Very Satisfied
83%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%

CSAT according to African American/Black

Align Technology's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100
Very Satisfied75%
Satisfied25%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Align Technology's Customer Satisfaction (CSAT) score was rated 76% according to Asian or Pacific Islander users and customers.

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76 / 100
Very Satisfied38%
Satisfied38%
Neither Satisfied nor Dissatisfied11%
Dissatisfied0%
Very Dissatisfied13%
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
13%

CSAT according to Other

Align Technology's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.

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75 / 100
Very Satisfied0%
Satisfied75%
Neither Satisfied nor Dissatisfied25%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%

Align Technology Customer Satisfaction Score by Age

Align Technology's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
17%
Satisfied
83%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
26-30 CSAT Score
86%
Very Satisfied
72%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
26-3086%
31-35 CSAT Score
100%
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
31-35100%
36-40 CSAT Score
100%
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
36-40100%
41-45 CSAT Score
100%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
41-45100%
46-50 CSAT Score
50%
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
46-5050%
51-55 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
51-5567%
56-60 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
56-60100%

Align Technology Customer Satisfaction Score by Usage

Align Technology's Customer Satisfaction score was rated the highest by customers who have used Align Technology's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
100
1 to 2 Years
92
2 to 5 Years
70
5 to 10 Years
100
Over 10 Years
100

Align Technology Customer Satisfaction Score by Industry

Align Technology's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

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Tech
90
Architecture and Planning
100
Healthcare, Hospitals and Medicine
92

Align Technology Customer Satisfaction vs. Competitors

Compared to its competitors, Align Technology's Customer Satisfaction score is rated right above 3M.

COMPANYCustomer Satisfaction (CSAT) Score
Align Technology85%
3M74%
Henry Schein66%
DENTSPLY SIRONA64%
SmileDirectClub3%

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Align Technology's Logo
VS
3M's Logo
Henry Schein's Logo
DENTSPLY SIRONA's Logo
SmileDirectClub's Logo

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Align Technology's Customer Satisfaction score is rated right above Headspace.

Unlock Align Technology Customer Satisfaction vs. Companies in Health and Wellness Data

Align Technology's Logo
VS
Headspace's Logo
Colgate Palmolive's Logo
Glossier's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
Peloton's Logo
WW (formally Weight Watchers) Logo

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Align Technology Customer Service

4/5

Align Technology has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Align Technology's Customer Service

Address

2820 Orchard Parkway, San Jose, CA 95131


Website

http://www.aligntech.com


Phone Number

408-470-1000

Quick Insights into Align Technology Customer Service

Align Technology's Customer Service score was rated highest by customers ages 56-60, and rated lowest by Other customers.

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Ranked Align Technology Customer Service the Highest

56-60
4.8
Architecture and Planning
4.6
African American/Black
4.5

Ranked Align Technology Customer Service the Lowest

Over 10 Years
3.6
46-50
2.4
Other
2.3

Align Technology Customer Service Score by Gender

Female customers rated Align Technology's Customer Service score 0.5 stars higher than Male customers.

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Male

3.9/5

Female

4.4/5

Align Technology Customer Service Score by Ethnicity

Align Technology's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
4.5
Caucasian4.5
Hispanic or Latino
3.8
Hispanic or Latino3.8
African American/Black
4.5
African American/Black4.5
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
2.3
Other2.3

Align Technology Customer Service Score by Age

Align Technology's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
18-25
4.3
18-254.3
26-30
3.8
26-303.8
31-35
4.4
31-354.4
36-40
4.4
36-404.4
41-45
4.6
41-454.6
46-50
2.4
46-502.4
51-55
3.9
51-553.9
56-60
4.8
56-604.8

Align Technology Customer Service Score by Usage

Align Technology's Customer Service score was rated the highest by customers who have used Align Technology's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
4.4
2 to 5 Years
3.8
5 to 10 Years
4.2
Over 10 Years
3.6

Align Technology Customer Service Score by Industry

Align Technology's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

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Tech
4
Accounting
4.5
Architecture and Planning
4.6
Healthcare, Hospitals and Medicine
4

Align Technology Customer Service vs. Competitors

Compared to its competitors, Align Technology's Customer Service score is rated right above 3M.

COMPANYCustomer Service Score
Align Technology4/5
3M3.8/5
DENTSPLY SIRONA3.6/5
Henry Schein3.4/5
SmileDirectClub1.5/5

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Align Technology's Logo
VS
3M's Logo
DENTSPLY SIRONA's Logo
Henry Schein's Logo
SmileDirectClub's Logo

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Align Technology's Customer Service score is rated right above Peloton, and is preceded by Glossier.

Unlock Align Technology Customer Service vs. Companies in Health and Wellness Data

Align Technology's Logo
VS
Glossier's Logo
Peloton's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Headspace's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Align Technology as an Employer

4.5/5

Align Technology has a 4.5/5 stars for its overall company culture rated by their employees

  Align Technology CEO
top
5%
CEO of Align Technology

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Align Technology scored a 38 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Align Technology would recommend the brand to a friend. ENPS measures how likely Align Technology employees would recommend working at Align Technology to a friend.

Net Promoter Score

38
NPS Score
63%Promoters
12%Passive
25%Detractors

Employee Net Promoter Score

17
eNPS Score
47%Promoters
23%Passive
30%Detractors

Global Ranking Snapshot

Align Technology is ranked #922 in the Global Top 100 Brands. It ranks just behind KnowBe4 and just ahead of UL Solutions.

RANKCOMPANYCEOINDUSTRY
920
Padini Holdings  Padini Holdings CEO
Retail
921
KnowBe4  KnowBe4 CEO
Stu Sjouwerman
Tech
922
Align Technology  Align Technology CEO
Joseph Hogan
Health and Wellness
923
UL Solutions  UL Solutions CEO
Jennifer Scanlon
Business and Consumer Services
924
Perdue Farms  Perdue Farms CEO
Jim Perdue
Food and Beverages
925
Smith & Nephew  Smith & Nephew CEO
Deepak Nath
Health and Wellness
926
Yandex  Yandex CEO
Arkady Volozh
Tech

Health and Wellness Ranking Snapshot

Align Technology is ranked #86 in the Health and Wellness Industry. It ranks just behind HCA Healthcare and just ahead of Smith & Nephew.

RANKCOMPANYLocation
84
Novo Nordisk
85
HCA Healthcare
Nashville, TN
86
Align Technology
San Jose, CA
87
Smith & Nephew
Watford
88
IQVIA
San Jose, CA
89
PatientPop
Santa Monica, CA
90
Strava
San Francisco, CA