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Padini Holdings is

Ranked

#122

Retail Brands

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Padini Holdings

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Padini Holdings

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Padini Holdings is ranked #122 in Retail Brands

About Padini Holdings' Brand

Padini Holdings Bhd, through its subsidiaries, operates in apparel retail industry in Malaysia. It is engaged in trading of ladies' shoes & accessories, garments & ancillary products, children's garments, maternity wear & accessories etc. Padini Holdings’s brand is ranked #920 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Padini Holdings. When compared to other organizations within the Retail industry, Padini Holdings is ranked #122. Among its major competitors, Padini Holdings is ranked in 3rd place for NPS while Bonia Corporation Bhd is 1st, and Lazada Group is 2nd.

Brand at a Glance

77%

Customer Loyalty

4/5

Product Quality

3.8/5

Pricing

3.9/5

Customer Service

Padini Holdings Ranking

^#122 in Retail
^#3 / 3 of its competitors

Padini Holdings NPS

Padini Holdings's Net Promoter Score (NPS) is a 21 with 46% Promoters, 29% Passives, and 25% Detractors. Net Promoter Score tracks whether Padini Holdings's customers would recommend using the product based on a scale of -100 to 100.

Padini Holdings Overall NPS

NPS

46%	Promoters
29%	Passives
25%	Detractors

Padini Holdings NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2024 18	Nov 2024	18
Dec 2024 20	Dec 2024	20
Jan 2025 18	Jan 2025	18
Feb 2025 20	Feb 2025	20
Mar 2025 20	Mar 2025	20
Apr 2025 20	Apr 2025	20
May 2025 20	May 2025	20
Jun 2025 20	Jun 2025	20
Jul 2025 20	Jul 2025	20
Aug 2025 21	Aug 2025	21
Sep 2025 21	Sep 2025	21
Dec 2025 21	Dec 2025	21

How Other Brands Compare

Padini Holdings is ranked third for NPS among its competitors. Bonia Corporation Bhd and Lazada Group come in first and second.

	Padini Holdings	Bonia Corporation Bhd	Lazada Group
Global Ranking	#920	#-	#-
NPS	21	40	23

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Padini Holdings NPS by Gender

Female customers rated Padini Holdings's NPS 32 points higher than Male customers.

Male

-6

Padini Holdings's NPS was rated -6 by Male customers on Comparably.

31%

Promoters

32%

Passives

37%

Detractors

Female

Padini Holdings's NPS was rated 26 by Female customers on Comparably.

46%

Promoters

34%

Passives

20%

Detractors

Padini Holdings NPS by Ethnicity

Padini Holdings's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 21	Asian or Pacific Islander	21
Other 16	Other	16

Padini Holdings NPS by Age

Padini Holdings's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

46%

32%

22%

26-30

33%

50%

17%

31-35

33%

34%

33%

36-40

33%

67%

Padini Holdings NPS by Usage

Padini Holdings's NPS was rated the highest by customers who have used Padini Holdings's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years 56	1 to 2 Years	56
2 to 5 Years -17	2 to 5 Years	-17
5 to 10 Years 53	5 to 10 Years	53
Over 10 Years 27	Over 10 Years	27

Padini Holdings NPS vs. Competitors

Compared to its competitors, Padini Holdings's NPS is rated right below Lazada Group.

COMPANY		NPS Score
	Bonia Corporation Bhd	40
	Lazada Group	23
	Padini Holdings	21

Padini Holdings NPS vs Companies in Retail

In the Retail industry, Padini Holdings's NPS is rated right above Chipotle, and is preceded by Target.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Padini Holdings	21
	Chipotle	16

Padini Holdings Customer Reviews

Out of the 19 Padini Holdings customer reviews 15 were positive and 4 were constructive. Padini Holdings customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Padini Holdings Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Padini Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

77%

23%

Padini Holdings Customer Loyalty Score by Gender

Male customers rated Padini Holdings's Customer Loyalty score 3% higher than Female customers.

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Male

72%

Yes

Female

69%

Yes

Padini Holdings Customer Loyalty Score by Ethnicity

Padini Holdings's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Asian or Pacific Islander

out of 100

Other

Padini Holdings Customer Loyalty Score by Age

Padini Holdings's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 85%	26-30	85%
31-35 55%	31-35	55%
36-40 70%	36-40	70%

Padini Holdings Customer Loyalty Score by Usage

Padini Holdings's Customer Loyalty score was rated the highest by customers who have used Padini Holdings's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	43%
1 to 2 Years	65%
2 to 5 Years	72%
5 to 10 Years	81%
Over 10 Years	76%

Padini Holdings Customer Loyalty Score by Industry

Padini Holdings's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	40%
Accounting	95%
Banking and Financial Services	50%
Business and Consumer Services	78%
Business Supplies and Equipment	78%
Education	100%
Healthcare, Hospitals and Medicine	40%
Marketing, Advertising and Research	50%

Padini Holdings Customer Loyalty vs. Competitors

Compared to its competitors, Padini Holdings's Customer Loyalty score is rated right above Bonia Corporation Bhd, and is preceded by Lazada Group.

COMPANY		Customer Loyalty Score
	Lazada Group	81%
	Padini Holdings	77%
	Bonia Corporation Bhd	73%

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Customer Loyalty for Other Retail Brands

In the Retail industry, Padini Holdings's Customer Loyalty score is rated right above Chipotle, and is preceded by Target.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	Padini Holdings	77%
	Chipotle	76%

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Padini Holdings Product Quality

4/5

Padini Holdings has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Padini Holdings Product Information

Padini Holdings’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Padini Holdings's product the highest. Reviewers from the Education industry rated Padini Holdings the lowest at 3.3.

Website: https://www.padini.com

Company Size: 1,001-5,000 Employees

Quick Insights into Padini Holdings Product Quality

Padini Holdings's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Education industry.

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Ranked Padini Holdings Product Quality the Highest

Accounting	4.5
1 to 2 Years	4.4
36-40	4.3

Ranked Padini Holdings Product Quality the Lowest

Male	3.5
Less than 1 Year	3.4
Education	3.3

Padini Holdings Product Quality Score by Gender

Female customers rated Padini Holdings's Product Quality score 0.6 stars higher than Male customers.

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Male

3.5/5

Female

4.1/5

Padini Holdings Product Quality Score by Ethnicity

Padini Holdings's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 4.3	Other	4.3

Padini Holdings Product Quality Score by Age

Padini Holdings's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 4	18-25	4
26-30 4.2	26-30	4.2
31-35 3.6	31-35	3.6
36-40 4.3	36-40	4.3

Padini Holdings Product Quality Score by Usage

Padini Holdings's Product Quality score was rated the highest by customers who have used Padini Holdings's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.4
1 to 2 Years	4.4
2 to 5 Years	3.8
5 to 10 Years	4.2
Over 10 Years	4

Padini Holdings Product Quality Score by Industry

Padini Holdings's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.

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Tech	3.6
Accounting	4.5
Banking and Financial Services	4
Business and Consumer Services	4
Business Supplies and Equipment	4.5
Education	3.3
Healthcare, Hospitals and Medicine	3.8
Marketing, Advertising and Research	3.6

Padini Holdings Product Quality vs. Competitors

Compared to its competitors, Padini Holdings's Product Quality score is rated right above Lazada Group, and is preceded by Bonia Corporation Bhd.

COMPANY		Product Quality Score
	Bonia Corporation Bhd	4.1/5
	Padini Holdings	4/5
	Lazada Group	3.9/5

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Product Quality for Other Retail Brands

In the Retail industry, Padini Holdings's Product Quality score is rated right above Chipotle, and is preceded by Target.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Padini Holdings	4/5
	Chipotle	3.8/5

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Padini Holdings Pricing

Padini Holdings ROI & Value For Money

3.8/5

Padini Holdings has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Padini Holdings Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from Padini Holdings.

Quick Insights into Padini Holdings ROI

Padini Holdings's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Marketing, Advertising and Research industry.

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Ranked Padini Holdings ROI the Highest

36-40	4.8
1 to 2 Years	4.3
Accounting	4.1

Ranked Padini Holdings ROI the Lowest

31-35	3.4
Less than 1 Year	3.3
Marketing, Advertising and Research	3.3

Padini Holdings ROI Score by Gender

Female customers rated Padini Holdings's ROI score 0.2 stars higher than Male customers.

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Male

3.7/5

Female

3.9/5

Padini Holdings ROI Score by Ethnicity

Padini Holdings's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 3.8	Other	3.8

Padini Holdings ROI Score by Age

Padini Holdings's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 4.1	26-30	4.1
31-35 3.4	31-35	3.4
36-40 4.8	36-40	4.8

Padini Holdings ROI Score by Usage

Padini Holdings's ROI score was rated the highest by customers who have used Padini Holdings's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.3
1 to 2 Years	4.3
2 to 5 Years	3.6
5 to 10 Years	4.1
Over 10 Years	3.9

Padini Holdings ROI Score by Industry

Padini Holdings's ROI score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.

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Tech	3.4
Accounting	4.1
Banking and Financial Services	4
Business and Consumer Services	3.7
Business Supplies and Equipment	3.7
Education	4.1
Healthcare, Hospitals and Medicine	4
Marketing, Advertising and Research	3.3

Padini Holdings Pricing vs. Competitors

Compared to its competitors, Padini Holdings's ROI score is rated right below Lazada Group.

COMPANY		Pricing Score
	Bonia Corporation Bhd	4.1/5
	Lazada Group	3.8/5
	Padini Holdings	3.8/5

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ROI for Other Retail Brands

In the Retail industry, Padini Holdings's ROI score is rated right above Bath & Body Works, and is preceded by American Eagle Outfitters.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Padini Holdings	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5

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Padini Holdings Customer Satisfaction (CSAT)

Padini Holdings Customer Satisfaction (CSAT) Score

86 / 100

Padini Holdings has an overall Customer Satisfaction score of 86 rated by its users and customers.

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Very Satisfied	36%
Satisfied	50%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	2%
Very Dissatisfied	2%

Very Satisfied

36%

Satisfied

50%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Padini Holdings Customer Satisfaction

Padini Holdings's Customer Satisfaction score was rated highest by customers who have used Padini Holdings's products/services for 1 to 2 Years, and rated lowest by customers who have used Padini Holdings's products/services for Less than 1 Year.

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Ranked Padini Holdings Customer Satisfaction the Highest

1 to 2 Years	100%
Accounting	100%
Other	96%

Ranked Padini Holdings Customer Satisfaction the Lowest

26-30	80%
Healthcare, Hospitals and Medicine	67%
Less than 1 Year	58%

Padini Holdings Customer Satisfaction Score by Gender

Female customers rated Padini Holdings's Customer Satisfaction score 8 points higher than Male customers.

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83 / 100

Male

	Very Satisfied	24%
	Satisfied	59%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	6%
	Very Dissatisfied	0%

91 / 100

Female

	Very Satisfied	39%
	Satisfied	52%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	0%
	Very Dissatisfied	3%

Padini Holdings Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
88%
Other
96%

CSAT according to Asian or Pacific Islander

Padini Holdings' Customer Satisfaction (CSAT) score was rated 88% according to Asian or Pacific Islander users and customers.

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88 / 100

Very Satisfied	33%
Satisfied	55%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	2%
Very Dissatisfied	3%

Very Satisfied

33%

Satisfied

55%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Padini Holdings' Customer Satisfaction (CSAT) score was rated 96% according to Other users and customers.

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96 / 100

Very Satisfied	42%
Satisfied	54%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

42%

Satisfied

54%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Padini Holdings Customer Satisfaction Score by Age

Padini Holdings's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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100

Breakdown

Age

Score

18-25

92%

26-30

80%

31-35

84%

Padini Holdings Customer Satisfaction Score by Usage

Padini Holdings's Customer Satisfaction score was rated the highest by customers who have used Padini Holdings's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	58
1 to 2 Years	100
2 to 5 Years	87
5 to 10 Years	94
Over 10 Years	93

Padini Holdings Customer Satisfaction Score by Industry

Padini Holdings's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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{
	"title": "Padini Holdings Customer Satisfaction Score by Industry",
	"text": "Padini Holdings's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 80,
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			"csatScore": 80,
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			"score": 100,
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Tech	80
Accounting	100
Banking and Financial Services	88
Business and Consumer Services	100
Business Supplies and Equipment	100
Healthcare, Hospitals and Medicine	67
Marketing, Advertising and Research	88

Padini Holdings Customer Satisfaction vs. Competitors

Compared to its competitors, Padini Holdings's Customer Satisfaction score is rated right above Lazada Group, and is preceded by Bonia Corporation Bhd.

COMPANY		Customer Satisfaction (CSAT) Score
	Bonia Corporation Bhd	100%
	Padini Holdings	85%
	Lazada Group	77%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Padini Holdings's Customer Satisfaction score is rated right above REI.

COMPANY		Customer Satisfaction (CSAT) Score
	Padini Holdings	85%
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Chipotle	62%

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Padini Holdings Customer Service

3.9/5

Padini Holdings has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Padini Holdings's Customer Service

Address

, Shah Alam, 40150 Bermuda

Website

https://www.padini.com

Phone Number

011 60 3-5021 0600

Quick Insights into Padini Holdings Customer Service

Padini Holdings's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.

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Ranked Padini Holdings Customer Service the Highest

36-40	4.3
Accounting	4.2
1 to 2 Years	4.1

Ranked Padini Holdings Customer Service the Lowest

Less than 1 Year	3.5
31-35	3.3
Tech	3.2

Padini Holdings Customer Service Score by Gender

Female customers rated Padini Holdings's Customer Service score 0.2 stars higher than Male customers.

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Male

3.6/5

Female

3.8/5

Padini Holdings Customer Service Score by Ethnicity

Padini Holdings's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Other 3.9	Other	3.9

Padini Holdings Customer Service Score by Age

Padini Holdings's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
18-25 3.8	18-25	3.8
26-30 4	26-30	4
31-35 3.3	31-35	3.3
36-40 4.3	36-40	4.3

Padini Holdings Customer Service Score by Usage

Padini Holdings's Customer Service score was rated the highest by customers who have used Padini Holdings's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.5
1 to 2 Years	4.1
2 to 5 Years	3.6
5 to 10 Years	3.8
Over 10 Years	3.9

Padini Holdings Customer Service Score by Industry

Padini Holdings's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	3.2
Accounting	4.2
Banking and Financial Services	4.1
Business and Consumer Services	3.9
Business Supplies and Equipment	3.9
Education	4.1
Healthcare, Hospitals and Medicine	4
Marketing, Advertising and Research	3.3

Padini Holdings Customer Service vs. Competitors

Compared to its competitors, Padini Holdings's Customer Service score is rated right below Lazada Group.

COMPANY		Customer Service Score
	Bonia Corporation Bhd	4.1/5
	Lazada Group	4/5
	Padini Holdings	3.9/5

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Customer Service for Other Retail Brands

In the Retail industry, Padini Holdings's Customer Service score is rated right above Chipotle, and is preceded by Bath & Body Works.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Padini Holdings	3.9/5
	Chipotle	3.6/5

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Padini Holdings as an Employer

4.1/5

Padini Holdings has a 4.1/5 stars for its overall company culture rated by their employees

top

10%

CEO of Padini Holdings

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Padini Holdings scored a 21 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Padini Holdings would recommend the brand to a friend. ENPS measures how likely Padini Holdings employees would recommend working at Padini Holdings to a friend.

Net Promoter Score

NPS Score

46%	Promoters
29%	Passive
25%	Detractors

Employee Net Promoter Score

eNPS Score

55%	Promoters
7%	Passive
38%	Detractors

Global Ranking Snapshot

Padini Holdings is ranked #920 in the Global Top 100 Brands. It ranks just behind Notion and just ahead of KnowBe4.

RANK			INDUSTRY
918	Standard Chartered	Bill Winters	Business and Consumer Services
919	Notion	Dave Shanley	Tech
920	Padini Holdings		Retail
921	KnowBe4	Stu Sjouwerman	Tech
922	Align Technology	Joseph Hogan	Health and Wellness
923	UL Solutions	Jennifer Scanlon	Business and Consumer Services
924	Perdue Farms	Jim Perdue	Food and Beverages

Retail Ranking Snapshot

Padini Holdings is ranked #122 in the Retail Industry. It ranks just behind Jumia and just ahead of RH.

RANK		Location
120	Books A Million	Birmingham, AL
121	Jumia
122	Padini Holdings
123	RH	Corte Madera, CA
124	Drybar	Irvine, CA
125	Dolls Kill	San Francisco, CA
126	Ariat International