3
NPS
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Notion is ranked #304 in Tech Brands
Notion is ranked #304 in Tech Brands
About Notion's Brand
Notion is an all-in-one sensor for simplified home awareness. Notion’s brand is ranked #919 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Notion. When compared to other organizations within the Tech industry, Notion is ranked #304. Among its major competitors, Notion is ranked in 3rd place for NPS while Natero is 1st, and Continuum is 2nd.Their current valuation is $60.00M
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.1/5
Customer Service
Notion Ranking
- #919 in Global Best Brands
- #304 in Tech
- #3 / 4 of its competitors
Notion NPS
Notion's Net Promoter Score (NPS) is a 3 with 38% Promoters, 27% Passives, and 35% Detractors. Net Promoter Score tracks whether Notion's customers would recommend using the product based on a scale of -100 to 100.
Notion Overall NPS
| 38% | Promoters |
|---|---|
| 27% | Passives |
| 35% | Detractors |
Notion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 15 | Jan 2024 | 15 |
Feb 2024 16 | Feb 2024 | 16 |
Apr 2024 17 | Apr 2024 | 17 |
May 2024 16 | May 2024 | 16 |
Jun 2024 15 | Jun 2024 | 15 |
Jul 2024 9 | Jul 2024 | 9 |
Sep 2024 8 | Sep 2024 | 8 |
Jan 2025 7 | Jan 2025 | 7 |
Feb 2025 7 | Feb 2025 | 7 |
Mar 2025 5 | Mar 2025 | 5 |
Apr 2025 4 | Apr 2025 | 4 |
Oct 2025 3 | Oct 2025 | 3 |
How Other Brands Compare
Notion is ranked third for NPS among its competitors. Natero and Continuum come in first and second, with Wink coming in at #4. Among those competitors, it is the third most valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Notion NPS by Gender
Female customers rated Notion's NPS 46 points higher than Male customers.
Male
-33
Notion's NPS was rated -33 by Male customers on Comparably.
17%
Promoters
33%
Passives
50%
Detractors
Female
13
Notion's NPS was rated 13 by Female customers on Comparably.
42%
Promoters
29%
Passives
29%
Detractors
Notion NPS by Ethnicity
Notion's NPS was rated -1 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -1 | Caucasian | -1 |
Notion NPS by Age
Notion's NPS was rated -16 points by customers ages 26-30 on Comparably.
Notion NPS by Usage
Notion's NPS was rated the highest by customers who have used Notion's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -22 | Less than 1 Year | -22 |
2 to 5 Years 17 | 2 to 5 Years | 17 |
Notion Customer Reviews
Out of the 4 Notion customer reviews 1 was positive and 3 were constructive. Notion customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Notion Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Notion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Notion Customer Loyalty Score by Gender
Female customers rated Notion's Customer Loyalty score 19% higher than Male customers.
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Male
55%
Yes
Female
74%
Yes
Notion Customer Loyalty Score by Ethnicity
Notion's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
Notion Customer Loyalty Score by Age
Notion's Customer Loyalty score was rated 40% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
Notion Customer Loyalty Score by Usage
Notion's Customer Loyalty score was rated the highest by customers who have used Notion's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Notion Customer Loyalty Score by Industry
Notion's Customer Loyalty score was rated 70% by Tech industry customers.
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Notion Customer Loyalty vs. Competitors
Compared to its competitors, Notion's Customer Loyalty score is rated right above Continuum, and is preceded by Wink.
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Customer Loyalty for Other Tech Brands
In the Tech industry, Notion's Customer Loyalty score is rated right below Peloton.
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Notion Product Quality
3.5/5
Notion has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Notion Product Information
Notion’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Notion's product the highest.
- Website
- http://getnotion.com
- Company Size
- 11-50 Employees
Industry
Tech
Hardware and Devices
Mobile App
Real Estate
SaaS
Quick Insights into Notion Product Quality
Notion's Product Quality score was rated highest by customers who have used Notion's products/services for 2 to 5 Years, and rated lowest by customers who have used Notion's products/services for Less than 1 Year.
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Ranked Notion Product Quality the Highest
Ranked Notion Product Quality the Lowest
Notion Product Quality Score by Gender
Male customers rated Notion's Product Quality score 0.1 stars higher than Female customers.
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Male
3.1/5
Female
3/5
Notion Product Quality Score by Ethnicity
Notion's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Notion Product Quality Score by Age
Notion's Product Quality score was rated 3.6 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
Notion Product Quality Score by Usage
Notion's Product Quality score was rated the highest by customers who have used Notion's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Notion Product Quality Score by Industry
Notion's Product Quality score was rated 3.9 stars by Tech industry customers.
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Notion Product Quality vs. Competitors
Compared to its competitors, Notion's Product Quality score is rated right above Continuum, and is preceded by Natero.
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Product Quality for Other Tech Brands
In the Tech industry, Notion's Product Quality score is rated right below ROBLOX.
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Notion Pricing
Notion ROI & Value For Money
3.4/5
Notion has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Notion Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Notion ROI
Notion's ROI score was rated highest by customers who have used Notion's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Notion ROI the Highest
Ranked Notion ROI the Lowest
Notion ROI Score by Gender
Female customers rated Notion's ROI score 0.7 stars higher than Male customers.
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Male
2.9/5
Female
3.6/5
Notion ROI Score by Ethnicity
Notion's ROI score was rated 3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Notion ROI Score by Age
Notion's ROI score was rated 2.9 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.9 | 26-30 | 2.9 |
Notion ROI Score by Usage
Notion's ROI score was rated the highest by customers who have used Notion's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Notion ROI Score by Industry
Notion's ROI score was rated 3.9 stars by Tech industry customers.
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Notion Pricing vs. Competitors
Compared to its competitors, Notion's ROI score is rated right above Continuum, and is preceded by Natero.
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ROI for Other Tech Brands
In the Tech industry, Notion's ROI score is rated right below ROBLOX.
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Notion Customer Satisfaction (CSAT)
Notion Customer Satisfaction (CSAT) Score
62 / 100
Notion has an overall Customer Satisfaction score of 62 rated by its users and customers.
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Very Satisfied
36%
Satisfied
26%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
12%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Notion Customer Satisfaction
Notion's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Notion Customer Satisfaction the Highest
Ranked Notion Customer Satisfaction the Lowest
Notion Customer Satisfaction Score by Gender
Female customers rated Notion's Customer Satisfaction score 15 points higher than Male customers.
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45 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 44% |
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Notion Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Notion's Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
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63 / 100
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
25%
Notion Customer Satisfaction Score by Age
Notion's Customer Satisfaction score was rated 80 points by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 80% |
Notion Customer Satisfaction Score by Usage
Notion's Customer Satisfaction score was rated 60 points by customers who have used Notion's products/services for 2 to 5 Years.
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Notion Customer Satisfaction Score by Industry
Notion's Customer Satisfaction score was rated 75 points by Tech industry customers.
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}Notion Customer Satisfaction vs. Competitors
Compared to its competitors, Notion's Customer Satisfaction score is rated right above Natero, and is preceded by Continuum.
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Notion's Customer Satisfaction score is rated right below Peloton.
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Notion Customer Service
3.1/5
Notion has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Notion's Customer Service
Address
Denver, CO
Website
http://getnotion.com
Quick Insights into Notion Customer Service
Notion's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked Notion Customer Service the Highest
Ranked Notion Customer Service the Lowest
Notion Customer Service Score by Gender
Female customers rated Notion's Customer Service score 0.4 stars higher than Male customers.
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Male
2.5/5
Female
2.9/5
Notion Customer Service Score by Ethnicity
Notion's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Notion Customer Service Score by Age
Notion's Customer Service score was rated 3 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
Notion Customer Service Score by Usage
Notion's Customer Service score was rated the highest by customers who have used Notion's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Notion Customer Service Score by Industry
Notion's Customer Service score was rated 3.3 stars by Tech industry customers.
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Notion Customer Service vs. Competitors
Compared to its competitors, Notion's Customer Service score is rated right above Continuum, and is preceded by Natero.
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Customer Service for Other Tech Brands
In the Tech industry, Notion's Customer Service score is rated right below ROBLOX.
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Notion as an Employer
3.5/5
Notion has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Notion scored a 3 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Notion would recommend the brand to a friend. ENPS measures how likely Notion employees would recommend working at Notion to a friend.
Net Promoter Score
3
NPS Score
| 38% | Promoters |
|---|---|
| 27% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Global Ranking Snapshot
Notion is ranked #919 in the Global Top 100 Brands. It ranks just behind Standard Chartered and just ahead of Padini Holdings.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
917 |  | Bethesda Softworks |  | Media and Entertainment | |
918 |  | Standard Chartered |  | Bill Winters | Business and Consumer Services |
919 | | Notion | | Dave Shanley | Tech |
920 |  | Padini Holdings | | Retail | |
921 |  | KnowBe4 |  | Stu Sjouwerman | Tech |
922 |  | Align Technology |  | Joseph Hogan | Health and Wellness |
923 |  | UL Solutions |  | Jennifer Scanlon | Business and Consumer Services |
Tech Ranking Snapshot
Notion is ranked #304 in the Tech Industry. It ranks just behind Standard Chartered and just ahead of KnowBe4.
| RANK | COMPANY | Location | |
|---|---|---|---|
302 |  | The MathWorks | Natick, MA |
303 | | Standard Chartered | New York City, NY |
304 | | Notion | Denver, CO |
305 | | KnowBe4 | Clearwater, FL |
306 |  | Yandex | Moscow, KS |
307 |  | PACCAR | Bellevue, WA |
308 |  | Dataminr | New York City, NY |
