-100
NPS
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Wink
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About Wink's Brand
Wink is a community-based social search engine enabling users to find people and their profiles. Among its major competitors, Wink is ranked in 4th place for NPS while LinkedIn is 1st, and SmartThings is 2nd.
Brand at a Glance
76%
Customer Loyalty
2/5
Product Quality
2.1/5
Pricing
2/5
Customer Service
Wink Ranking
- #4 / 4 of its competitors
Wink NPS
Wink's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Wink's customers would recommend using the product based on a scale of -100 to 100.
Wink Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Wink NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jan 2021 -100 | Jan 2021 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
How Other Brands Compare
Wink is ranked #4 for NPS among its competitors. LinkedIn and SmartThings come in first and second, with Nest coming in at third.
Wink |  LinkedIn |  Nest |  SmartThings | |
| Global Ranking | #- | #29 | #- | #- |
| NPS | -100 | 33 | -56 | -50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $1.42T | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wink NPS vs. Competitors
Compared to its competitors, Wink's NPS is rated right below Nest.
| COMPANY | NPS Score | |
|---|---|---|
| 33 | |
| SmartThings | -50 |
| Nest | -56 |
| Wink | -100 |
Wink Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Wink users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wink Customer Loyalty vs. Competitors
Compared to its competitors, Wink's Customer Loyalty score is rated right above Nest, and is preceded by LinkedIn.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 85% | |
| Wink | 76% |
| Nest | 59% |
| SmartThings | 38% |
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Wink Product Quality
2/5
Wink has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Wink Product Information
Wink’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://wink.com
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Real Estate
SaaS
Wink Product Quality vs. Competitors
Compared to its competitors, Wink's Product Quality score is rated right below Nest.
| COMPANY | Product Quality Score | |
|---|---|---|
| 4/5 | |
| SmartThings | 3.4/5 |
| Nest | 2.9/5 |
| Wink | 2/5 |
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Wink Pricing
Wink ROI & Value For Money
2.1/5
Wink has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Wink Pricing vs. Competitors
Compared to its competitors, Wink's ROI score is rated right below Nest.
| COMPANY | Pricing Score | |
|---|---|---|
| 3.7/5 | |
| SmartThings | 3.3/5 |
| Nest | 2.6/5 |
| Wink | 2.1/5 |
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Wink Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wink Customer Satisfaction vs. Competitors
Compared to its competitors, Wink's Customer Satisfaction score is rated right below Nest.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 76% | |
| SmartThings | 67% |
| Nest | 51% |
| Wink | 0% |
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Wink Customer Service
2/5
Wink has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Wink's Customer Service
Address
Mountain View, CA
Website
http://wink.com
Phone Number
1-844-WINKAPP
Wink Customer Service vs. Competitors
Compared to its competitors, Wink's Customer Service score is rated right below Nest.
| COMPANY | Customer Service Score | |
|---|---|---|
| 3.7/5 | |
| SmartThings | 3.3/5 |
| Nest | 2.7/5 |
| Wink | 2/5 |
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Wink as an Employer
Consumer vs. Employees
Wink scored a -100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Wink would recommend the brand to a friend. ENPS measures how likely Wink employees would recommend working at Wink to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
