-50
NPS
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Brand Page
SmartThings
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About SmartThings' Brand
Leader in connected Homes
Brand at a Glance
38%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
SmartThings NPS
SmartThings's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether SmartThings's customers would recommend using the product based on a scale of -100 to 100.
SmartThings Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
SmartThings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 0 | May 2023 | 0 |
Jun 2023 0 | Jun 2023 | 0 |
Oct 2023 -33 | Oct 2023 | -33 |
Apr 2024 -50 | Apr 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SmartThings Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of SmartThings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SmartThings Product Quality
3.4/5
SmartThings has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock SmartThings' overall Product Quality score rated by its users and customers.
SmartThings Product Information
SmartThings’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.smartthings.com
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Mobile App
SaaS
SmartThings Pricing
SmartThings ROI & Value For Money
3.3/5
SmartThings has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock SmartThings' overall ROI score rated by its users and customers.
SmartThings Customer Satisfaction (CSAT)
SmartThings Customer Satisfaction (CSAT) Score
67 / 100
SmartThings has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SmartThings Customer Service
3.3/5
SmartThings has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About SmartThings's Customer Service
Address
Palo Alto, CA
Website
https://www.smartthings.com
SmartThings as an Employer
2.2/5
SmartThings has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
SmartThings scored a -50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of SmartThings would recommend the brand to a friend. ENPS measures how likely SmartThings employees would recommend working at SmartThings to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
