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NPS
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Nest
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About Nest's Brand
Nest is a complete ecosystem that services early stage, high growth businesses, headquartered out of Hong Kong since 2010. Among its major competitors, Nest is ranked in 6th place for NPS while Techstars is 1st, and Philips is 2nd.Their current valuation is $1.42T
Brand at a Glance
59%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Nest Ranking
- #4 / 4 of its competitors
Nest NPS
Nest's Net Promoter Score (NPS) is a -56 with 22% Promoters, 0% Passives, and 78% Detractors. Net Promoter Score tracks whether Nest's customers would recommend using the product based on a scale of -100 to 100.
Nest Overall NPS
| 22% | Promoters |
|---|---|
| 0% | Passives |
| 78% | Detractors |
Nest NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
Jun 2022 -50 | Jun 2022 | -50 |
Aug 2022 -20 | Aug 2022 | -20 |
Dec 2022 -33 | Dec 2022 | -33 |
Mar 2023 -43 | Mar 2023 | -43 |
Jun 2023 -50 | Jun 2023 | -50 |
Mar 2025 -55 | Mar 2025 | -55 |
How Other Brands Compare
Nest is ranked #4 for NPS among its competitors. Philips and HP Inc. come in first and second, with Fitbit coming in at third. Among those competitors, it is the second most valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nest NPS by Gender
Nest's NPS was rated -34 by Female customers on Comparably.
Female
-34
Nest's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Nest's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Nest NPS vs. Competitors
Compared to its competitors, Nest's NPS is rated right above Wink, and is preceded by SmartThings.
| COMPANY | NPS Score | |
|---|---|---|
 | Techstars | 40 |
 | Philips | 18 |
 | HP Inc. | 0 |
 | Savant Systems | N/A |
 | Fitbit | -35 |
 | SmartThings | -50 |
| Nest | -56 |
 | Wink | -100 |
Nest Customer Reviews
Out of the 2 Nest customer reviews 1 was positive and 1 was constructive. Nest customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Nest Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Nest users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nest Customer Loyalty Score by Gender
Nest's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Nest Customer Loyalty vs. Competitors
Compared to its competitors, Nest's Customer Loyalty score is rated right above SmartThings, and is preceded by Techstars.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Philips | 76% |
| Wink | 76% |
| Fitbit | 74% |
| HP Inc. | 73% |
| Techstars | 63% |
| Nest | 59% |
| SmartThings | 38% |
| Savant Systems | N/A |
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Nest Product Quality
2.9/5
Nest has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Nest Product Information
Nest’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://nest.vc
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Venture Capital & Private Equity
Quick Insights into Nest Product Quality
Nest's Product Quality score was rated highest by Female customers.
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Ranked Nest Product Quality the Highest
Nest Product Quality Score by Gender
Nest's Product Quality score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
Nest Product Quality vs. Competitors
Compared to its competitors, Nest's Product Quality score is rated right above Fitbit, and is preceded by HP Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Philips | 3.8/5 |
| Techstars | 3.7/5 |
| SmartThings | 3.4/5 |
| HP Inc. | 3.2/5 |
| Nest | 2.9/5 |
| Fitbit | 2.6/5 |
| Wink | 2/5 |
| Savant Systems | N/A |
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Nest Pricing
Nest ROI & Value For Money
2.6/5
Nest has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Nest ROI
Nest's ROI score was rated highest by Female customers.
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Ranked Nest ROI the Highest
Nest ROI Score by Gender
Nest's ROI score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Nest.
Female
2.5/5
Male
N/A
Nest Pricing vs. Competitors
Compared to its competitors, Nest's ROI score is rated right above Fitbit, and is preceded by HP Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Philips | 3.6/5 |
| Techstars | 3.4/5 |
| SmartThings | 3.3/5 |
| HP Inc. | 3.1/5 |
| Nest | 2.6/5 |
| Fitbit | 2.4/5 |
| Wink | 2.1/5 |
| Savant Systems | N/A |
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Nest Customer Satisfaction (CSAT)
Nest Customer Satisfaction (CSAT) Score
51 / 100
Nest has an overall Customer Satisfaction score of 51 rated by its users and customers.
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Very Satisfied
38%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nest Customer Satisfaction
Nest's Customer Satisfaction score was rated highest by Female customers.
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Ranked Nest Customer Satisfaction the Highest
Nest Customer Satisfaction Score by Gender
Nest's Customer Satisfaction score was rated 67 by Female customers on Comparably.
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67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Nest Customer Satisfaction vs. Competitors
Compared to its competitors, Nest's Customer Satisfaction score is rated right above Fitbit, and is preceded by HP Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Techstars | 84% |
| Philips | 74% |
| SmartThings | 67% |
| HP Inc. | 53% |
| Nest | 51% |
| Fitbit | 32% |
| Wink | 0% |
| Savant Systems | 0% |
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Nest Customer Service
2.7/5
Nest has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Nest's Customer Service
Address
16/F Chao’s Building, 143-145 Bonham Strand, Palo Alto, CA
Website
http://nest.vc
Phone Number
1 (855) 469-6378
Quick Insights into Nest Customer Service
Nest's Customer Service score was rated highest by Female customers.
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Ranked Nest Customer Service the Highest
Nest Customer Service Score by Gender
Nest's Customer Service score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
Nest Customer Service vs. Competitors
Compared to its competitors, Nest's Customer Service score is rated right above Fitbit, and is preceded by HP Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Techstars | 3.7/5 |
| Philips | 3.7/5 |
| SmartThings | 3.3/5 |
| HP Inc. | 3/5 |
| Nest | 2.7/5 |
| Fitbit | 2.2/5 |
| Wink | 2/5 |
| Savant Systems | N/A |
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Nest as an Employer
4.5/5
Nest has a 4.5/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Nest scored a -56 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Nest would recommend the brand to a friend. ENPS measures how likely Nest employees would recommend working at Nest to a friend.
Net Promoter Score
-56
NPS Score
| 22% | Promoters |
|---|---|
| 0% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
