20
NPS
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Continuum
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About Continuum's Brand
Continuum is a web and mobile development company based in Santiago, Chile. Among its major competitors, Continuum is ranked in 3rd place for NPS while SolarCity is 1st, and IDEO is 2nd.
Brand at a Glance
53%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Continuum Ranking
- #3 / 4 of its competitors
Continuum NPS
Continuum's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Continuum's customers would recommend using the product based on a scale of -100 to 100.
Continuum Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Continuum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Jan 2021 0 | Jan 2021 | 0 |
Sep 2021 33 | Sep 2021 | 33 |
Jun 2022 50 | Jun 2022 | 50 |
Sep 2023 20 | Sep 2023 | 20 |
How Other Brands Compare
Continuum is ranked third for NPS among its competitors. SolarCity and IDEO come in first and second, with Hill Holliday coming in at #4.
Continuum |  SolarCity |  IDEO |  Hill Holliday | |
| Global Ranking | #- | #456 | #817 | #- |
| NPS | 20 | 57 | 47 | 14 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $168.75M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Continuum NPS vs. Competitors
Compared to its competitors, Continuum's NPS is rated right above Hill Holliday, and is preceded by IDEO.
| COMPANY | NPS Score | |
|---|---|---|
| SolarCity | 57 |
| IDEO | 47 |
| Continuum | 20 |
| Hill Holliday | 14 |
 | Method | 0 |
Continuum Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Continuum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Continuum Customer Loyalty vs. Competitors
Compared to its competitors, Continuum's Customer Loyalty score is rated right below Method.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| IDEO | 83% |
| SolarCity | 82% |
| Hill Holliday | 76% |
| Method | 66% |
| Continuum | 53% |
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Continuum Product Quality
2.6/5
Continuum has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Continuum Product Information
Continuum’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.continuumhq.co/
- Company Size
- 51-200 Employees
Continuum Product Quality vs. Competitors
Compared to its competitors, Continuum's Product Quality score is rated right below Method.
| COMPANY | Product Quality Score | |
|---|---|---|
| SolarCity | 4.2/5 |
| IDEO | 4.2/5 |
| Hill Holliday | 3.7/5 |
| Method | 3.3/5 |
| Continuum | 2.6/5 |
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Continuum Pricing
Continuum ROI & Value For Money
2.6/5
Continuum has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Continuum Pricing vs. Competitors
Compared to its competitors, Continuum's ROI score is rated right below Hill Holliday.
| COMPANY | Pricing Score | |
|---|---|---|
| IDEO | 4.1/5 |
| SolarCity | 3.7/5 |
| Method | 3.7/5 |
| Hill Holliday | 3.5/5 |
| Continuum | 2.6/5 |
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Continuum Customer Satisfaction (CSAT)
Continuum Customer Satisfaction (CSAT) Score
100 / 100
Continuum has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Continuum Customer Satisfaction vs. Competitors
Compared to its competitors, Continuum's Customer Satisfaction score is rated right above SolarCity.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Continuum | 100% |
| SolarCity | 87% |
| IDEO | 75% |
| Hill Holliday | 60% |
| Method | 57% |
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Continuum Customer Service
2.6/5
Continuum has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Continuum's Customer Service
Address
Bustamante 24, office M, Providencia, Boston, MA 02210
Website
http://www.continuumhq.co/
Phone Number
56229349293
Continuum's Social Links
Continuum Customer Service vs. Competitors
Compared to its competitors, Continuum's Customer Service score is rated right below Method.
| COMPANY | Customer Service Score | |
|---|---|---|
| IDEO | 4.3/5 |
| SolarCity | 3.9/5 |
| Hill Holliday | 3.3/5 |
| Method | 3.3/5 |
| Continuum | 2.6/5 |
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Continuum as an Employer
3.7/5
Continuum has a 3.7/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Continuum scored a 20 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Continuum would recommend the brand to a friend. ENPS measures how likely Continuum employees would recommend working at Continuum to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 45% | Promoters |
|---|---|
| 30% | Passive |
| 25% | Detractors |
