14
NPS
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Hill Holliday
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About Hill Holliday's Brand
Hill Holliday is proud to be among the top marketing agencies in the country, with more than 850 employees in Boston, New York, South
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
Hill Holliday NPS
Hill Holliday's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Hill Holliday's customers would recommend using the product based on a scale of -100 to 100.
Hill Holliday Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Hill Holliday NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Sep 2021 -100 | Sep 2021 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Jan 2024 -50 | Jan 2024 | -50 |
Apr 2024 -20 | Apr 2024 | -20 |
Dec 2024 0 | Dec 2024 | 0 |
Feb 2025 15 | Feb 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hill Holliday Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Hill Holliday users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hill Holliday Product Quality
3.7/5
Hill Holliday has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Hill Holliday's overall Product Quality score rated by its users and customers.
Hill Holliday Product Information
Hill Holliday’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.hhcc.com
- Company Size
- 501-1,000 Employees
Industry
Marketing, Advertising and Research
Hill Holliday Pricing
Hill Holliday ROI & Value For Money
3.5/5
Hill Holliday has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Hill Holliday Customer Satisfaction (CSAT)
Hill Holliday Customer Satisfaction (CSAT) Score
60 / 100
Hill Holliday has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hill Holliday Customer Service
3.3/5
Hill Holliday has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Hill Holliday's overall Customer Service score rated by its users and customers.
About Hill Holliday's Customer Service
Address
53 State St, Boston, MA 02109
Website
http://www.hhcc.com
Phone Number
(617) 366-4000
Hill Holliday's Social Links
Hill Holliday as an Employer
2.6/5
Hill Holliday has a 2.6/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Hill Holliday scored a 14 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Hill Holliday would recommend the brand to a friend. ENPS measures how likely Hill Holliday employees would recommend working at Hill Holliday to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
