48
NPS
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The MathWorks is ranked #302 in Tech Brands
The MathWorks is ranked #302 in Tech Brands
About The MathWorks' Brand
MathWorks is the leading developer of mathematical computing software for engineers and scientists. The MathWorks’s brand is ranked #916 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of The MathWorks. When compared to other organizations within the Tech industry, The MathWorks is ranked #302. Among its major competitors, The MathWorks is ranked in 2nd place for NPS while Amazon is 1st, and Xilinx is 3rd.
Brand at a Glance
87%
Customer Loyalty
4.4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
The MathWorks Ranking
- #302 in Tech
- #2 / 4 of its competitors
The MathWorks NPS
The MathWorks's Net Promoter Score (NPS) is a 48 with 62% Promoters, 24% Passives, and 14% Detractors. Net Promoter Score tracks whether The MathWorks's customers would recommend using the product based on a scale of -100 to 100.
The MathWorks Overall NPS
| 62% | Promoters |
|---|---|
| 24% | Passives |
| 14% | Detractors |
The MathWorks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 49 | Jan 2024 | 49 |
Mar 2024 49 | Mar 2024 | 49 |
May 2024 50 | May 2024 | 50 |
Jun 2024 49 | Jun 2024 | 49 |
Jul 2024 48 | Jul 2024 | 48 |
Oct 2024 49 | Oct 2024 | 49 |
Nov 2024 48 | Nov 2024 | 48 |
Dec 2024 50 | Dec 2024 | 50 |
Feb 2025 52 | Feb 2025 | 52 |
Jun 2025 51 | Jun 2025 | 51 |
Sep 2025 49 | Sep 2025 | 49 |
Nov 2025 49 | Nov 2025 | 49 |
How Other Brands Compare
The MathWorks is ranked second for NPS among its competitors. Amazon and Google come in first and third, with Atlassian coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The MathWorks NPS by Gender
Female customers rated The MathWorks's NPS 12 points higher than Male customers.
Male
45
The MathWorks's NPS was rated 45 by Male customers on Comparably.
56%
Promoters
33%
Passives
11%
Detractors
Female
57
The MathWorks's NPS was rated 57 by Female customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
The MathWorks NPS by Ethnicity
The MathWorks's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 36 | Caucasian | 36 |
Asian or Pacific Islander 75 | Asian or Pacific Islander | 75 |
Other 100 | Other | 100 |
The MathWorks NPS by Age
The MathWorks's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
The MathWorks NPS by Usage
The MathWorks's NPS was rated the highest by customers who have used The MathWorks's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 15 | Less than 1 Year | 15 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 72 | 2 to 5 Years | 72 |
Over 10 Years 56 | Over 10 Years | 56 |
The MathWorks NPS vs. Competitors
Compared to its competitors, The MathWorks's NPS is rated right above Xilinx, and is preceded by Amazon.
| COMPANY | NPS Score | |
|---|---|---|
 | Amazon | 49 |
 | The MathWorks | 48 |
 | Xilinx | 43 |
 | 42 | |
 | Atlassian | 35 |
 | Autodesk | 32 |
 | VMware | 31 |
 | ANSYS INC | 17 |
 | National Instruments | 4 |
The MathWorks NPS vs Companies in Tech
In the Tech industry, The MathWorks's NPS is rated right above Apple, and is preceded by Spotify.
| COMPANY | NPS Score | |
|---|---|---|
 | Nintendo | 55 |
 | Spotify | 49 |
| The MathWorks | 48 |
 | Apple | 48 |
 | Zoom Video Communications | 44 |
 | Netflix | 43 |
| 42 | |
 | ROBLOX | 38 |
 | Peloton | 31 |
The MathWorks Customer Reviews
Out of the 10 The MathWorks customer reviews 10 were positive and 0 were constructive. The MathWorks customer reviews reflect that all customers have a favorable experience using the products/services of the company.
The MathWorks Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of The MathWorks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The MathWorks Customer Loyalty Score by Gender
Male customers rated The MathWorks's Customer Loyalty score 11% higher than Female customers.
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Male
85%
Yes
Female
74%
Yes
The MathWorks Customer Loyalty Score by Ethnicity
The MathWorks's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The MathWorks.
78
out of 100
Caucasian
89
out of 100
Asian or Pacific Islander
100
out of 100
Other
The MathWorks Customer Loyalty Score by Age
The MathWorks's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 55% | 26-30 | 55% |
31-35 78% | 31-35 | 78% |
36-40 100% | 36-40 | 100% |
46-50 70% | 46-50 | 70% |
The MathWorks Customer Loyalty Score by Usage
The MathWorks's Customer Loyalty score was rated the highest by customers who have used The MathWorks's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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The MathWorks Customer Loyalty Score by Industry
The MathWorks's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Education industry customers.
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The MathWorks Customer Loyalty vs. Competitors
Compared to its competitors, The MathWorks's Customer Loyalty score is rated right above Google, and is preceded by Amazon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amazon | 89% |
| The MathWorks | 87% |
| 87% | |
| Autodesk | 83% |
| VMware | 79% |
| ANSYS INC | 79% |
| National Instruments | 78% |
| Xilinx | 77% |
| Atlassian | 76% |
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Customer Loyalty for Other Tech Brands
In the Tech industry, The MathWorks's Customer Loyalty score is rated right above Netflix, and is preceded by Nintendo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ROBLOX | 89% |
| Nintendo | 89% |
| The MathWorks | 87% |
| Netflix | 87% |
| 87% | |
| Spotify | 87% |
| Apple | 86% |
| Zoom Video Communications | 84% |
| Peloton | 82% |
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The MathWorks Product Quality
4.4/5
The MathWorks has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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The MathWorks Product Information
The MathWorks’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated The MathWorks's product the highest. Reviewers from the Tech industry rated The MathWorks the lowest at 4.3.
- Website
- http://www.mathworks.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into The MathWorks Product Quality
The MathWorks's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used The MathWorks's products/services for Less than 1 Year.
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Ranked The MathWorks Product Quality the Highest
Ranked The MathWorks Product Quality the Lowest
The MathWorks Product Quality Score by Gender
Female customers rated The MathWorks's Product Quality score 0.1 stars higher than Male customers.
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Male
4.4/5
Female
4.5/5
The MathWorks Product Quality Score by Ethnicity
The MathWorks's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.6 | Other | 4.6 |
The MathWorks Product Quality Score by Age
The MathWorks's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
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2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4.6 | 36-40 | 4.6 |
46-50 4.1 | 46-50 | 4.1 |
The MathWorks Product Quality Score by Usage
The MathWorks's Product Quality score was rated the highest by customers who have used The MathWorks's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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The MathWorks Product Quality Score by Industry
The MathWorks's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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The MathWorks Product Quality vs. Competitors
Compared to its competitors, The MathWorks's Product Quality score is rated right above Amazon.
| COMPANY | Product Quality Score | |
|---|---|---|
| The MathWorks | 4.4/5 |
| Amazon | 4.2/5 |
| 4.1/5 | |
| Autodesk | 4/5 |
| VMware | 4/5 |
| Atlassian | 3.9/5 |
| ANSYS INC | 3.9/5 |
| Xilinx | 3.8/5 |
| National Instruments | 3.5/5 |
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Product Quality for Other Tech Brands
In the Tech industry, The MathWorks's Product Quality score is rated right above Nintendo.
| COMPANY | Product Quality Score | |
|---|---|---|
| The MathWorks | 4.4/5 |
| Nintendo | 4.4/5 |
| Apple | 4.3/5 |
| Zoom Video Communications | 4.3/5 |
| Netflix | 4.2/5 |
| Spotify | 4.2/5 |
| 4.1/5 | |
| Peloton | 4/5 |
| ROBLOX | 4/5 |
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The MathWorks Pricing
The MathWorks ROI & Value For Money
4.2/5
The MathWorks has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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The MathWorks Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from The MathWorks.
Quick Insights into The MathWorks ROI
The MathWorks's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 46-50.
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Ranked The MathWorks ROI the Highest
Ranked The MathWorks ROI the Lowest
The MathWorks ROI Score by Gender
Female customers rated The MathWorks's ROI score 0.8 stars higher than Male customers.
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Male
3.9/5
Female
4.7/5
The MathWorks ROI Score by Ethnicity
The MathWorks's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.8 | Other | 4.8 |
The MathWorks ROI Score by Age
The MathWorks's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.8 | 36-40 | 3.8 |
46-50 3.3 | 46-50 | 3.3 |
The MathWorks ROI Score by Usage
The MathWorks's ROI score was rated the highest by customers who have used The MathWorks's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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The MathWorks ROI Score by Industry
The MathWorks's ROI score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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The MathWorks Pricing vs. Competitors
Compared to its competitors, The MathWorks's ROI score is rated right above Amazon.
| COMPANY | Pricing Score | |
|---|---|---|
| The MathWorks | 4.2/5 |
| Amazon | 4.1/5 |
| 4/5 | |
| Atlassian | 3.9/5 |
| Xilinx | 3.9/5 |
| Autodesk | 3.9/5 |
| VMware | 3.8/5 |
| ANSYS INC | 3.7/5 |
| National Instruments | 3.4/5 |
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ROI for Other Tech Brands
In the Tech industry, The MathWorks's ROI score is rated right above Zoom Video Communications.
| COMPANY | Pricing Score | |
|---|---|---|
| The MathWorks | 4.2/5 |
| Zoom Video Communications | 4.1/5 |
| 4/5 | |
| Spotify | 4/5 |
| Nintendo | 4/5 |
| Peloton | 4/5 |
| Netflix | 4/5 |
| Apple | 4/5 |
| ROBLOX | 3.8/5 |
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The MathWorks Customer Satisfaction (CSAT)
The MathWorks Customer Satisfaction (CSAT) Score
86 / 100
The MathWorks has an overall Customer Satisfaction score of 86 rated by its users and customers.
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Very Satisfied
53%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The MathWorks Customer Satisfaction
The MathWorks's Customer Satisfaction score was rated highest by customers who have used The MathWorks's products/services for 2 to 5 Years, and rated lowest by customers who have used The MathWorks's products/services for Less than 1 Year.
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Ranked The MathWorks Customer Satisfaction the Highest
Ranked The MathWorks Customer Satisfaction the Lowest
The MathWorks Customer Satisfaction Score by Gender
Male customers rated The MathWorks's Customer Satisfaction score 6 points higher than Female customers.
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86 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
80 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
The MathWorks Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The MathWorks' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
The MathWorks' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
The MathWorks' Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
The MathWorks Customer Satisfaction Score by Age
The MathWorks's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 31-35 | 100% |
The MathWorks Customer Satisfaction Score by Usage
The MathWorks's Customer Satisfaction score was rated the highest by customers who have used The MathWorks's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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The MathWorks Customer Satisfaction Score by Industry
The MathWorks's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Aerospace and Aviation industry customers.
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}The MathWorks Customer Satisfaction vs. Competitors
Compared to its competitors, The MathWorks's Customer Satisfaction score is rated right above Amazon.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The MathWorks | 86% |
| Amazon | 84% |
| 81% | |
| Atlassian | 80% |
| VMware | 76% |
| ANSYS INC | 73% |
| Autodesk | 72% |
| National Instruments | 68% |
| Xilinx | 65% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, The MathWorks's Customer Satisfaction score is rated right above Netflix, and is preceded by Nintendo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nintendo | 88% |
| The MathWorks | 86% |
| Netflix | 85% |
| Apple | 85% |
| Spotify | 85% |
| 81% | |
| Zoom Video Communications | 74% |
| ROBLOX | 73% |
| Peloton | 63% |
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The MathWorks Customer Service
4.2/5
The MathWorks has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About The MathWorks's Customer Service
Address
1 Apple Hill Drive, Natick, MA 01760
Website
http://www.mathworks.com
Phone Number
5086477000
The MathWorks's Social Links
Quick Insights into The MathWorks Customer Service
The MathWorks's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 46-50.
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Ranked The MathWorks Customer Service the Highest
Ranked The MathWorks Customer Service the Lowest
The MathWorks Customer Service Score by Gender
Female customers rated The MathWorks's Customer Service score 0.9 stars higher than Male customers.
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Male
3.9/5
Female
4.8/5
The MathWorks Customer Service Score by Ethnicity
The MathWorks's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.6 | Other | 4.6 |
The MathWorks Customer Service Score by Age
The MathWorks's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20
40
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.1 | 31-35 | 4.1 |
36-40 4.6 | 36-40 | 4.6 |
46-50 3.3 | 46-50 | 3.3 |
The MathWorks Customer Service Score by Usage
The MathWorks's Customer Service score was rated the highest by customers who have used The MathWorks's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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The MathWorks Customer Service Score by Industry
The MathWorks's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
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The MathWorks Customer Service vs. Competitors
Compared to its competitors, The MathWorks's Customer Service score is rated right above Amazon.
| COMPANY | Customer Service Score | |
|---|---|---|
| The MathWorks | 4.2/5 |
| Amazon | 4.2/5 |
| 4/5 | |
| Xilinx | 4/5 |
| Atlassian | 4/5 |
| Autodesk | 3.8/5 |
| VMware | 3.8/5 |
| ANSYS INC | 3.7/5 |
| National Instruments | 3.5/5 |
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Customer Service for Other Tech Brands
In the Tech industry, The MathWorks's Customer Service score is rated right above Apple.
| COMPANY | Customer Service Score | |
|---|---|---|
| The MathWorks | 4.2/5 |
| Apple | 4.2/5 |
| 4/5 | |
| Zoom Video Communications | 4/5 |
| Nintendo | 4/5 |
| Peloton | 4/5 |
| Netflix | 4/5 |
| Spotify | 4/5 |
| ROBLOX | 3.6/5 |
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The MathWorks as an Employer
4.5/5
The MathWorks has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The MathWorks scored a 48 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of The MathWorks would recommend the brand to a friend. ENPS measures how likely The MathWorks employees would recommend working at The MathWorks to a friend.
Net Promoter Score
48
NPS Score
| 62% | Promoters |
|---|---|
| 24% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 59% | Promoters |
|---|---|
| 25% | Passive |
| 16% | Detractors |
Global Ranking Snapshot
The MathWorks is ranked #916 in the Global Top 100 Brands. It ranks just behind The Capital Grille and just ahead of Bethesda Softworks.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
914 |  | Drizly |  | Cory Rellas | Food and Beverages |
915 |  | The Capital Grille |  | John Martin | Travel and Hospitality |
916 | | The MathWorks | | Jack Little | Tech |
917 |  | Bethesda Softworks |  | Media and Entertainment | |
918 |  | Standard Chartered |  | Bill Winters | Business and Consumer Services |
919 |  | Notion |  | Dave Shanley | Tech |
920 |  | Padini Holdings | | Retail |
Tech Ranking Snapshot
The MathWorks is ranked #302 in the Tech Industry. It ranks just behind Kia America and just ahead of Standard Chartered.
| RANK | COMPANY | Location | |
|---|---|---|---|
300 |  | Novo Nordisk | |
301 |  | Kia America | |
302 | | The MathWorks | Natick, MA |
303 | | Standard Chartered | New York City, NY |
304 | | Notion | Denver, CO |
305 |  | KnowBe4 | Clearwater, FL |
306 |  | Yandex | Moscow, KS |
