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Drizly is

Ranked

#74

Food and Beverages Brands

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Drizly

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Drizly

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Drizly is ranked #74 in Food and Beverages Brands

About Drizly's Brand

Drizly is an application that connects consumers with local merchants to provide on-demand delivery of beer, wine, spirits and mixers. Drizly’s brand is ranked #914 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Drizly. When compared to other organizations within the Food and Beverages industry, Drizly is ranked #74. Among its major competitors, Drizly is ranked in 2nd place for NPS while Blue Apron is 1st, and Saucey is 3rd. Overall, Drizly has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $210.00M

Brand at a Glance

69%

Customer Loyalty

3.3/5

Product Quality

3.2/5

Pricing

3.3/5

Customer Service

Drizly Ranking

^#74 in Food and Beverages
^#2 / 4 of its competitors

Drizly NPS

Drizly's Net Promoter Score (NPS) is a 4 with 46% Promoters, 12% Passives, and 42% Detractors. Net Promoter Score tracks whether Drizly's customers would recommend using the product based on a scale of -100 to 100.

Drizly Overall NPS

NPS

46%	Promoters
12%	Passives
42%	Detractors

Drizly NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2023 4	Jul 2023	4
Aug 2023 4	Aug 2023	4
Oct 2023 4	Oct 2023	4
Nov 2023 4	Nov 2023	4
Dec 2023 4	Dec 2023	4
Jan 2024 2	Jan 2024	2
Feb 2024 2	Feb 2024	2
Mar 2024 2	Mar 2024	2
Jun 2024 4	Jun 2024	4
Jul 2024 4	Jul 2024	4
Sep 2024 4	Sep 2024	4
May 2025 4	May 2025	4

How Other Brands Compare

Drizly is ranked second for NPS among its competitors. Blue Apron and Saucey come in first and third, with Thirstie coming in at #4. Among those competitors, it is the most valued company.

	Drizly	Blue Apron	Saucey	Thirstie
Global Ranking	#914	#-	#-	#-
NPS	4	10	-100	-
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	$210.00M	$90.36M	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Drizly NPS by Gender

Male customers rated Drizly's NPS 17 points higher than Female customers.

Male

Drizly's NPS was rated 3 by Male customers on Comparably.

47%

Promoters

Passives

44%

Detractors

Female

-14

Drizly's NPS was rated -14 by Female customers on Comparably.

39%

Promoters

Passives

53%

Detractors

Drizly NPS by Ethnicity

Drizly's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -17	Caucasian	-17
Asian or Pacific Islander -40	Asian or Pacific Islander	-40
Other -45	Other	-45

Drizly NPS by Age

Drizly's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

26-30

69%

16%

15%

31-35

37%

25%

38%

36-40

37%

13%

50%

41-45

50%

46-50

43%

14%

43%

51-55

33%

67%

61-65

20%

80%

66+

16%

17%

67%

Drizly NPS by Usage

Drizly's NPS was rated the highest by customers who have used Drizly's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -9	Less than 1 Year	-9
1 to 2 Years 10	1 to 2 Years	10
2 to 5 Years 6	2 to 5 Years	6

Drizly NPS vs. Competitors

Compared to its competitors, Drizly's NPS is rated right above Thirstie, and is preceded by Blue Apron.

COMPANY		NPS Score
	Blue Apron	10
	Drizly	4
	Thirstie	N/A
	KEO	N/A
	Saucey	-100

Drizly NPS vs Companies in Food and Beverages

In the Food and Beverages industry, Drizly's NPS is rated right below McDonald's.

COMPANY		NPS Score
	Chick-fil-A	55
	Red Bull	42
	The Coca-Cola Company	39
	Hershey Company	35
	Starbucks	30
	Mars	27
	PepsiCo	24
	McDonald's	19
	Drizly	4

Drizly Customer Reviews

Out of the 11 Drizly customer reviews 6 were positive and 5 were constructive. Drizly customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Drizly Customer Loyalty

69%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

69% of Drizly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

69%

31%

Drizly Customer Loyalty Score by Gender

Male customers rated Drizly's Customer Loyalty score 9% higher than Female customers.

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Male

78%

Yes

Female

69%

Yes

Drizly Customer Loyalty Score by Ethnicity

Drizly's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Asian or Pacific Islander

out of 100

Other

Drizly Customer Loyalty Score by Age

Drizly's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Drizly.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 93%	26-30	93%
31-35 89%	31-35	89%
36-40 55%	36-40	55%
41-45 91%	41-45	91%
46-50 36%	46-50	36%
51-55 70%	51-55	70%
61-65 100%	61-65	100%
66+ 55%	66+	55%

Drizly Customer Loyalty Score by Usage

Drizly's Customer Loyalty score was rated the highest by customers who have used Drizly's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	61%
1 to 2 Years	78%
2 to 5 Years	85%

Drizly Customer Loyalty Score by Industry

Drizly's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	73%
Arts and Entertainment	100%
Consulting	100%
Education	64%
Healthcare, Hospitals and Medicine	61%

Drizly Customer Loyalty vs. Competitors

Compared to its competitors, Drizly's Customer Loyalty score is rated right above Blue Apron.

COMPANY		Customer Loyalty Score
	Drizly	69%
	Blue Apron	66%
	Saucey	53%
	Thirstie	N/A
	KEO	N/A

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Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, Drizly's Customer Loyalty score is rated right below Mars.

COMPANY		Customer Loyalty Score
	Chick-fil-A	87%
	The Coca-Cola Company	85%
	PepsiCo	82%
	Red Bull	81%
	Hershey Company	81%
	McDonald's	79%
	Starbucks	78%
	Mars	78%
	Drizly	69%

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Drizly Product Quality

3.3/5

Drizly has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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Drizly Product Information

Drizly’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Drizly's product the highest. Reviewers from the Arts and Entertainment industry rated Drizly the lowest at 2.6.

Website: http://www.drizly.com

Company Size: 51-200 Employees

Industry

Tech

Ecommerce and Marketplaces

Food and Beverages

SaaS

Quick Insights into Drizly Product Quality

Drizly's Product Quality score was rated highest by customers from the Consulting industry, and rated lowest by Other customers.

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Ranked Drizly Product Quality the Highest

Consulting	4.1
26-30	3.7
1 to 2 Years	3.5

Ranked Drizly Product Quality the Lowest

Arts and Entertainment	2.6
61-65	2.3
Other	1.8

Drizly Product Quality Score by Gender

Male customers rated Drizly's Product Quality score 0.2 stars higher than Female customers.

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Male

3/5

Female

2.8/5

Drizly Product Quality Score by Ethnicity

Drizly's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
Asian or Pacific Islander 2	Asian or Pacific Islander	2
Other 1.8	Other	1.8

Drizly Product Quality Score by Age

Drizly's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.2	18-25	3.2
26-30 3.7	26-30	3.7
31-35 2.9	31-35	2.9
36-40 3.1	36-40	3.1
41-45 3	41-45	3
46-50 2.5	46-50	2.5
51-55 2.5	51-55	2.5
61-65 2.3	61-65	2.3
66+ 3.1	66+	3.1

Drizly Product Quality Score by Usage

Drizly's Product Quality score was rated the highest by customers who have used Drizly's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.8
1 to 2 Years	3.5
2 to 5 Years	3.1

Drizly Product Quality Score by Industry

Drizly's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	3.8
Arts and Entertainment	2.6
Consulting	4.1
Education	2.9
Healthcare, Hospitals and Medicine	3.3

Drizly Product Quality vs. Competitors

Compared to its competitors, Drizly's Product Quality score is rated right above Saucey, and is preceded by Blue Apron.

COMPANY		Product Quality Score
	Blue Apron	3.9/5
	Drizly	3.3/5
	Saucey	2.4/5
	Thirstie	N/A
	KEO	N/A

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Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, Drizly's Product Quality score is rated right below McDonald's.

COMPANY		Product Quality Score
	Chick-fil-A	4.3/5
	The Coca-Cola Company	4.2/5
	Red Bull	4.2/5
	Starbucks	4.1/5
	Hershey Company	4.1/5
	Mars	4/5
	PepsiCo	4/5
	McDonald's	3.7/5
	Drizly	3.3/5

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Drizly Pricing

Drizly ROI & Value For Money

3.2/5

Drizly has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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Drizly Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Drizly.

Quick Insights into Drizly ROI

Drizly's ROI score was rated highest by customers from the Consulting industry, and rated lowest by Other customers.

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Ranked Drizly ROI the Highest

Consulting	4.3
26-30	3.7
1 to 2 Years	3.1

Ranked Drizly ROI the Lowest

Education	2.6
66+	2.1
Other	1.5

Drizly ROI Score by Gender

Female customers rated Drizly's ROI score 0.1 stars higher than Male customers.

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Male

2.8/5

Female

2.9/5

Drizly ROI Score by Ethnicity

Drizly's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Asian or Pacific Islander 2.5	Asian or Pacific Islander	2.5
Other 1.5	Other	1.5

Drizly ROI Score by Age

Drizly's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 3.7	26-30	3.7
31-35 3	31-35	3
36-40 2.8	36-40	2.8
41-45 2.9	41-45	2.9
46-50 2.8	46-50	2.8
51-55 2.8	51-55	2.8
61-65 2.1	61-65	2.1
66+ 2.1	66+	2.1

Drizly ROI Score by Usage

Drizly's ROI score was rated the highest by customers who have used Drizly's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.9
1 to 2 Years	3.1
2 to 5 Years	2.9

Drizly ROI Score by Industry

Drizly's ROI score was rated the highest by Consulting industry customers, and the lowest by Education industry customers.

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Tech	3.9
Arts and Entertainment	2.6
Consulting	4.3
Education	2.6
Healthcare, Hospitals and Medicine	2.9

Drizly Pricing vs. Competitors

Compared to its competitors, Drizly's ROI score is rated right above Saucey, and is preceded by Blue Apron.

COMPANY		Pricing Score
	Blue Apron	3.7/5
	Drizly	3.2/5
	Saucey	2/5
	Thirstie	N/A
	KEO	N/A

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ROI for Other Food and Beverages Brands

In the Food and Beverages industry, Drizly's ROI score is rated right below McDonald's.

COMPANY		Pricing Score
	Chick-fil-A	4.1/5
	The Coca-Cola Company	3.9/5
	Hershey Company	3.9/5
	Red Bull	3.8/5
	Mars	3.8/5
	PepsiCo	3.8/5
	Starbucks	3.6/5
	McDonald's	3.6/5
	Drizly	3.2/5

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Drizly Customer Satisfaction (CSAT)

Drizly Customer Satisfaction (CSAT) Score

45 / 100

Drizly has an overall Customer Satisfaction score of 45 rated by its users and customers.

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Very Satisfied	25%
Satisfied	20%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	9%
Very Dissatisfied	35%

Very Satisfied

25%

Satisfied

20%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

35%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Drizly Customer Satisfaction

Drizly's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 46-50.

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Ranked Drizly Customer Satisfaction the Highest

26-30	71%
Tech	66%
1 to 2 Years	50%

Ranked Drizly Customer Satisfaction the Lowest

Other	37%
2 to 5 Years	35%
46-50	20%

Drizly Customer Satisfaction Score by Gender

Male customers rated Drizly's Customer Satisfaction score 6 points higher than Female customers.

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43 / 100

Male

	Very Satisfied	26%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	4%
	Very Dissatisfied	49%

37 / 100

Female

	Very Satisfied	22%
	Satisfied	15%
	Neither Satisfied nor Dissatisfied	15%
	Dissatisfied	11%
	Very Dissatisfied	37%

Drizly Customer Satisfaction Score by Ethnicity

Caucasian
44%
Other
37%

CSAT according to Caucasian

Drizly's Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.

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44 / 100

Very Satisfied	28%
Satisfied	16%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	3%
Very Dissatisfied	44%

Very Satisfied

28%

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

44%

CSAT according to Other

Drizly's Customer Satisfaction (CSAT) score was rated 37% according to Other users and customers.

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37 / 100

Very Satisfied	0%
Satisfied	37%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	38%

Very Satisfied

Satisfied

37%

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

38%

Drizly Customer Satisfaction Score by Age

Drizly's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

26-30

71%

31-35

50%

36-40

50%

41-45

50%

46-50

20%

51-55

25%

61-65

40%

66+

40%

Drizly Customer Satisfaction Score by Usage

Drizly's Customer Satisfaction score was rated the highest by customers who have used Drizly's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	36
1 to 2 Years	50
2 to 5 Years	35

Drizly Customer Satisfaction Score by Industry

Drizly's Customer Satisfaction score was rated 66 points by Tech industry customers.

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{
	"title": "Drizly Customer Satisfaction Score by Industry",
	"text": "Drizly's Customer Satisfaction score was rated 66 points by Tech industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
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Tech	66

Drizly Customer Satisfaction vs. Competitors

Compared to its competitors, Drizly's Customer Satisfaction score is rated right above Saucey, and is preceded by Blue Apron.

COMPANY		Customer Satisfaction (CSAT) Score
	Blue Apron	77%
	Drizly	45%
	Saucey	0%
	Thirstie	0%
	KEO	0%

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Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, Drizly's Customer Satisfaction score is rated right below McDonald's.

COMPANY		Customer Satisfaction (CSAT) Score
	The Coca-Cola Company	87%
	Starbucks	84%
	Red Bull	82%
	Chick-fil-A	81%
	Hershey Company	80%
	PepsiCo	79%
	Mars	74%
	McDonald's	72%
	Drizly	45%

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Drizly Customer Service

3.3/5

Drizly has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About Drizly's Customer Service

Address

334 Boylston St., Boston, MA 02116

Website

http://www.drizly.com

Quick Insights into Drizly Customer Service

Drizly's Customer Service score was rated highest by customers from the Consulting industry, and rated lowest by Other customers.

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Ranked Drizly Customer Service the Highest

Consulting	4.4
26-30	4.1
1 to 2 Years	3.3

Ranked Drizly Customer Service the Lowest

Arts and Entertainment	2.7
61-65	2.1
Other	1.6

Drizly Customer Service Score by Gender

Drizly's Customer Service score was rated 2.9 by both Female and Male customers on Comparably.

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Male

2.9/5

Female

2.9/5

Drizly Customer Service Score by Ethnicity

Drizly's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.9	Caucasian	2.9
Asian or Pacific Islander 2.5	Asian or Pacific Islander	2.5
Other 1.6	Other	1.6

Drizly Customer Service Score by Age

Drizly's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 3.4	18-25	3.4
26-30 4.1	26-30	4.1
31-35 3.3	31-35	3.3
36-40 2.9	36-40	2.9
41-45 2.8	41-45	2.8
46-50 2.8	46-50	2.8
51-55 2.6	51-55	2.6
61-65 2.1	61-65	2.1
66+ 2.5	66+	2.5

Drizly Customer Service Score by Usage

Drizly's Customer Service score was rated the highest by customers who have used Drizly's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.9
1 to 2 Years	3.3
2 to 5 Years	3.2

Drizly Customer Service Score by Industry

Drizly's Customer Service score was rated the highest by Consulting industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	3.9
Arts and Entertainment	2.7
Consulting	4.4
Education	2.9
Healthcare, Hospitals and Medicine	3.3

Drizly Customer Service vs. Competitors

Compared to its competitors, Drizly's Customer Service score is rated right above Saucey, and is preceded by Blue Apron.

COMPANY		Customer Service Score
	Blue Apron	3.9/5
	Drizly	3.3/5
	Saucey	1.9/5
	Thirstie	N/A
	KEO	N/A

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Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, Drizly's Customer Service score is rated right below McDonald's.

COMPANY		Customer Service Score
	Chick-fil-A	4.3/5
	Starbucks	4.1/5
	The Coca-Cola Company	4/5
	Red Bull	4/5
	Hershey Company	3.9/5
	Mars	3.9/5
	PepsiCo	3.8/5
	McDonald's	3.6/5
	Drizly	3.3/5

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Drizly as an Employer

4.4/5

Drizly has a 4.4/5 stars for its overall company culture rated by their employees

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CEO of Drizly

Cory Rellas

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Drizly scored a 4 for Net Promoter Score and a 65 for Employee Net Promoter Score. NPS gauges how likely a customer of Drizly would recommend the brand to a friend. ENPS measures how likely Drizly employees would recommend working at Drizly to a friend.

Net Promoter Score

NPS Score

46%	Promoters
12%	Passive
42%	Detractors

Employee Net Promoter Score

eNPS Score

74%	Promoters
17%	Passive
9%	Detractors

Global Ranking Snapshot

Drizly is ranked #914 in the Global Top 100 Brands. It ranks just behind Jumia and just ahead of The Capital Grille.

RANK			INDUSTRY
912	E. & J. Gallo Winery	Joseph Gallo	Food and Beverages
913	Jumia	Jeremy Hodara	Retail
914	Drizly	Cory Rellas	Food and Beverages
915	The Capital Grille	John Martin	Travel and Hospitality
916	The MathWorks	Jack Little	Tech
917	Bethesda Softworks		Media and Entertainment
918	Standard Chartered	Bill Winters	Business and Consumer Services

Food and Beverages Ranking Snapshot

Drizly is ranked #74 in the Food and Beverages Industry. It ranks just behind E. & J. Gallo Winery and just ahead of Perdue Farms.

RANK		Location
72	Culver's Restaurants
73	E. & J. Gallo Winery	Modesto, CA
74	Drizly	Boston, MA
75	Perdue Farms	Salisbury, MD
76	Cold Stone Creamery	Scottsdale, AZ
77	Boar's Head
78	Carrabba's Italian Grill