-100
NPS
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Saucey
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About Saucey's Brand
Saucey is an e-Commerce company which handles the fastest, easiest and most reliable on-demand alcohol delivery service. Among its major competitors, Saucey is ranked in 4th place for NPS while Drizly is 1st, and Zoes Kitchen is 2nd.
Brand at a Glance
53%
Customer Loyalty
2.4/5
Product Quality
2/5
Pricing
1.9/5
Customer Service
Saucey Ranking
- #4 / 4 of its competitors
Saucey NPS
Saucey's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Saucey's customers would recommend using the product based on a scale of -100 to 100.
Saucey Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Saucey NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
How Other Brands Compare
Saucey is ranked #4 for NPS among its competitors. Drizly and Zoes Kitchen come in first and second, with Instacart coming in at third.
Saucey |  Instacart |  Drizly |  Zoes Kitchen | |
| Global Ranking | #- | #183 | #914 | #- |
| NPS | -100 | -24 | 4 | -4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $7.87B | $210.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Saucey Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Saucey users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Saucey Customer Loyalty vs. Competitors
Compared to its competitors, Saucey's Customer Loyalty score is rated right above Peach, and is preceded by Drizly.
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Saucey Product Quality
2.4/5
Saucey has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Saucey Product Information
Saucey’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://saucey.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Food and Beverages
Mobile App
Saucey Product Quality vs. Competitors
Compared to its competitors, Saucey's Product Quality score is rated right above FreshMenu, and is preceded by Instacart.
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Saucey Pricing
Saucey ROI & Value For Money
2/5
Saucey has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Saucey Pricing vs. Competitors
Compared to its competitors, Saucey's ROI score is rated right above FreshMenu, and is preceded by Instacart.
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Saucey Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Saucey Customer Satisfaction vs. Competitors
Compared to its competitors, Saucey's Customer Satisfaction score is rated right above FreshMenu, and is preceded by Instacart.
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Saucey Customer Service
1.9/5
Saucey has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Saucey's Customer Service
Address
5700 Melrose Ave, Los Angeles, CA 90038
Website
http://saucey.com
Saucey's Social Links
Saucey Customer Service vs. Competitors
Compared to its competitors, Saucey's Customer Service score is rated right above FreshMenu, and is preceded by Instacart.
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Saucey as an Employer
3.2/5
Saucey has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Saucey scored a -100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Saucey would recommend the brand to a friend. ENPS measures how likely Saucey employees would recommend working at Saucey to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
