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RH is

Ranked

#123

Retail Brands

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RH is ranked #123 in Retail Brands

About RH's Brand

Restoration Hardware engages in the retail of home furnishings. RH’s brand is ranked #932 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of RH. When compared to other organizations within the Retail industry, RH is ranked #123. Among its major competitors, RH is ranked in 1st place for NPS while Jordan's Furniture is 2nd, and Sur La Table is 3rd.Their current market cap is $10.31B

Brand at a Glance

70%

Customer Loyalty

3.7/5

Product Quality

3.6/5

Pricing

3.8/5

Customer Service

RH Ranking

^#123 in Retail
^#1 / 4 of its competitors

RH NPS

RH's Net Promoter Score (NPS) is a 20 with 54% Promoters, 12% Passives, and 34% Detractors. Net Promoter Score tracks whether RH's customers would recommend using the product based on a scale of -100 to 100.

RH Overall NPS

NPS

54%	Promoters
12%	Passives
34%	Detractors

RH NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2024 18	Nov 2024	18
Jan 2025 18	Jan 2025	18
Feb 2025 19	Feb 2025	19
Mar 2025 19	Mar 2025	19
Apr 2025 18	Apr 2025	18
May 2025 18	May 2025	18
Jun 2025 18	Jun 2025	18
Jul 2025 18	Jul 2025	18
Aug 2025 18	Aug 2025	18
Sep 2025 18	Sep 2025	18
Oct 2025 20	Oct 2025	20
Nov 2025 18	Nov 2025	18

How Other Brands Compare

RH is ranked first for NPS among its competitors. Ethan Allen and Interior Define come in second and third, with Cesca Therapeutics coming in at #4. Among those competitors, it is the most valued company.

	RH	Ethan Allen	Interior Define	Cesca Therapeutics
Global Ranking	#932	#-	#-	#-
NPS	20	-7	-76	-
Valuation Updated every 24 hours for public companies	$10.31B	$629.33M	$80.00M	$12.42M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

RH NPS by Gender

Male customers rated RH's NPS 25 points higher than Female customers.

Male

RH's NPS was rated 19 by Male customers on Comparably.

56%

Promoters

Passives

37%

Detractors

Female

-6

RH's NPS was rated -6 by Female customers on Comparably.

39%

Promoters

16%

Passives

45%

Detractors

RH NPS by Ethnicity

RH's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 10	Caucasian	10
Hispanic or Latino -1	Hispanic or Latino	-1
African American/Black 0	African American/Black	0
Asian or Pacific Islander 19	Asian or Pacific Islander	19
Other -16	Other	-16

RH NPS by Age

RH's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

80%

20%

26-30

50%

43%

31-35

44%

23%

33%

36-40

53%

12%

35%

41-45

31%

19%

50%

46-50

62%

25%

13%

51-55

29%

14%

57%

56-60

33%

67%

61-65

33%

17%

50%

66+

60%

40%

RH NPS by Usage

RH's NPS was rated the highest by customers who have used RH's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 5	Less than 1 Year	5
1 to 2 Years 24	1 to 2 Years	24
2 to 5 Years 9	2 to 5 Years	9
5 to 10 Years 9	5 to 10 Years	9
Over 10 Years 0	Over 10 Years	0

RH NPS vs. Competitors

Compared to its competitors, RH's NPS is rated right above Jordan's Furniture.

COMPANY		NPS Score
	RH	20
	Jordan's Furniture	18
	Sur La Table	3
	Ekornes	N/A
	Ethan Allen	-7
	Crate and Barrel	-23
	FRONTGATE	-64
	Interior Define	-76

RH NPS vs Companies in Retail

In the Retail industry, RH's NPS is rated right above Chipotle, and is preceded by Target.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	RH	20
	Chipotle	16

RH Customer Reviews

Out of the 23 RH customer reviews 16 were positive and 7 were constructive. RH customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

RH Customer Loyalty

70%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

70% of RH users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

70%

30%

RH Customer Loyalty Score by Gender

Male customers rated RH's Customer Loyalty score 8% higher than Female customers.

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Male

69%

Yes

Female

61%

Yes

RH Customer Loyalty Score by Ethnicity

RH's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

RH Customer Loyalty Score by Age

RH's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of RH.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 64%	18-25	64%
26-30 55%	26-30	55%
31-35 70%	31-35	70%
36-40 63%	36-40	63%
41-45 68%	41-45	68%
46-50 78%	46-50	78%
51-55 61%	51-55	61%
56-60 55%	56-60	55%
61-65 70%	61-65	70%
66+ 73%	66+	73%

RH Customer Loyalty Score by Usage

RH's Customer Loyalty score was rated the highest by customers who have used RH's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	55%
1 to 2 Years	65%
2 to 5 Years	75%
5 to 10 Years	63%
Over 10 Years	65%

RH Customer Loyalty Score by Industry

RH's Customer Loyalty score was rated the highest by Fashion and Beauty industry customers, and the lowest by Real Estate industry customers.

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Tech	67%
Accounting	74%
Aerospace and Aviation	78%
Fashion and Beauty	100%
Architecture and Planning	51%
Arts and Entertainment	55%
Banking and Financial Services	40%
Hospitality	70%
Professional Services	64%
Real Estate	40%
Retail	82%

RH Customer Loyalty vs. Competitors

Compared to its competitors, RH's Customer Loyalty score is rated right above Crate and Barrel, and is preceded by Jordan's Furniture.

COMPANY		Customer Loyalty Score
	Ethan Allen	82%
	Jordan's Furniture	79%
	RH	70%
	Crate and Barrel	65%
	FRONTGATE	65%
	Sur La Table	53%
	Interior Define	52%
	Ekornes	N/A

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Customer Loyalty for Other Retail Brands

In the Retail industry, RH's Customer Loyalty score is rated right below Chipotle.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	Chipotle	76%
	RH	70%

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RH Product Quality

3.7/5

RH has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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RH Product Information

RH’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated RH's product the highest. Reviewers from the Fashion and Beauty industry rated RH the lowest at 3.1.

Website: http://www.restorationhardware.com/

Company Size: 1,001-5,000 Employees

Industry

Retail

Quick Insights into RH Product Quality

RH's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by African American/Black customers.

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Ranked RH Product Quality the Highest

Retail	5
46-50	4.2
Hispanic or Latino	3.9

Ranked RH Product Quality the Lowest

41-45	2.8
Banking and Financial Services	2.6
African American/Black	2.1

RH Product Quality Score by Gender

Male customers rated RH's Product Quality score 0.4 stars higher than Female customers.

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Male

3.7/5

Female

3.3/5

RH Product Quality Score by Ethnicity

RH's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 2.1	African American/Black	2.1
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 2.9	Other	2.9

RH Product Quality Score by Age

RH's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 3.4	18-25	3.4
26-30 3.4	26-30	3.4
31-35 3.8	31-35	3.8
36-40 3.8	36-40	3.8
41-45 2.8	41-45	2.8
46-50 4.2	46-50	4.2
51-55 2.9	51-55	2.9
56-60 3.1	56-60	3.1
61-65 4.2	61-65	4.2
66+ 3.6	66+	3.6

RH Product Quality Score by Usage

RH's Product Quality score was rated the highest by customers who have used RH's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.7
1 to 2 Years	3.6
2 to 5 Years	3.7
5 to 10 Years	3.4
Over 10 Years	3.4

RH Product Quality Score by Industry

RH's Product Quality score was rated the highest by Retail industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	3.4
Accounting	3.3
Aerospace and Aviation	3.6
Fashion and Beauty	3.1
Architecture and Planning	2.7
Arts and Entertainment	3.5
Banking and Financial Services	2.6
Hospitality	4.1
Professional Services	2.7
Real Estate	4.3
Retail	5

RH Product Quality vs. Competitors

Compared to its competitors, RH's Product Quality score is rated right above Sur La Table.

COMPANY		Product Quality Score
	RH	3.7/5
	Sur La Table	3.6/5
	Jordan's Furniture	3.5/5
	Crate and Barrel	3/5
	Ethan Allen	2.8/5
	FRONTGATE	2.2/5
	Interior Define	1.8/5
	Ekornes	N/A

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Product Quality for Other Retail Brands

In the Retail industry, RH's Product Quality score is rated right below Chipotle.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Chipotle	3.8/5
	RH	3.7/5

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RH Pricing

RH ROI & Value For Money

3.6/5

RH has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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RH Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Professional Services industry think that they had the lowest ROI from RH.

Quick Insights into RH ROI

RH's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Professional Services industry.

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Ranked RH ROI the Highest

Aerospace and Aviation	4.7
18-25	4.2
African American/Black	4

Ranked RH ROI the Lowest

Other	2.9
56-60	2.4
Professional Services	2.4

RH ROI Score by Gender

Male customers rated RH's ROI score 0.1 stars higher than Female customers.

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Male

3.4/5

Female

3.3/5

RH ROI Score by Ethnicity

RH's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.4	Caucasian	3.4
Hispanic or Latino 3.7	Hispanic or Latino	3.7
African American/Black 4	African American/Black	4
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Other 2.9	Other	2.9

RH ROI Score by Age

RH's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 3.8	26-30	3.8
31-35 4.1	31-35	4.1
36-40 3.2	36-40	3.2
41-45 2.8	41-45	2.8
46-50 3.5	46-50	3.5
51-55 2.5	51-55	2.5
56-60 2.4	56-60	2.4
61-65 4	61-65	4
66+ 3.5	66+	3.5

RH ROI Score by Usage

RH's ROI score was rated the highest by customers who have used RH's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	3.6
2 to 5 Years	3.6
5 to 10 Years	3.2
Over 10 Years	3

RH ROI Score by Industry

RH's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Professional Services industry customers.

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Tech	3.4
Accounting	4.3
Aerospace and Aviation	4.7
Fashion and Beauty	3.8
Architecture and Planning	2.6
Arts and Entertainment	3.2
Banking and Financial Services	2.6
Hospitality	4.3
Professional Services	2.4
Real Estate	3
Retail	4.5

RH Pricing vs. Competitors

Compared to its competitors, RH's ROI score is rated right above Jordan's Furniture.

COMPANY		Pricing Score
	RH	3.6/5
	Jordan's Furniture	3.2/5
	Sur La Table	3.2/5
	Ethan Allen	2.9/5
	Crate and Barrel	2.7/5
	FRONTGATE	1.9/5
	Interior Define	1.7/5
	Ekornes	N/A

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ROI for Other Retail Brands

In the Retail industry, RH's ROI score is rated right above Chipotle, and is preceded by Bath & Body Works.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	RH	3.6/5
	Chipotle	3.5/5

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RH Customer Satisfaction (CSAT)

RH Customer Satisfaction (CSAT) Score

63 / 100

RH has an overall Customer Satisfaction score of 63 rated by its users and customers.

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Very Satisfied	41%
Satisfied	22%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	9%
Very Dissatisfied	12%

Very Satisfied

41%

Satisfied

22%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into RH Customer Satisfaction

RH's Customer Satisfaction score was rated highest by customers from the Retail industry, and rated lowest by customers from the Banking and Financial Services industry.

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Ranked RH Customer Satisfaction the Highest

Retail	100%
46-50	75%
Male	66%

Ranked RH Customer Satisfaction the Lowest

56-60	33%
African American/Black	25%
Banking and Financial Services	0%

RH Customer Satisfaction Score by Gender

Male customers rated RH's Customer Satisfaction score 24 points higher than Female customers.

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66 / 100

Male

	Very Satisfied	48%
	Satisfied	18%
	Neither Satisfied nor Dissatisfied	15%
	Dissatisfied	11%
	Very Dissatisfied	8%

42 / 100

Female

	Very Satisfied	21%
	Satisfied	21%
	Neither Satisfied nor Dissatisfied	29%
	Dissatisfied	12%
	Very Dissatisfied	17%

RH Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

RH's Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.

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63 / 100

Very Satisfied	39%
Satisfied	24%
Neither Satisfied nor Dissatisfied	19%
Dissatisfied	10%
Very Dissatisfied	8%

Very Satisfied

39%

Satisfied

24%

Neither Satisfied nor Dissatisfied

19%

Dissatisfied

10%

Very Dissatisfied

CSAT according to Hispanic or Latino

RH's Customer Satisfaction (CSAT) score was rated 63% according to Hispanic or Latino users and customers.

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63 / 100

Very Satisfied	38%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	12%
Very Dissatisfied	0%

Very Satisfied

38%

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

12%

Very Dissatisfied

CSAT according to African American/Black

RH's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.

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25 / 100

Very Satisfied	25%
Satisfied	0%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	25%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

25%

Very Dissatisfied

25%

CSAT according to Asian or Pacific Islander

RH's Customer Satisfaction (CSAT) score was rated 44% according to Asian or Pacific Islander users and customers.

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44 / 100

Very Satisfied	33%
Satisfied	11%
Neither Satisfied nor Dissatisfied	34%
Dissatisfied	11%
Very Dissatisfied	11%

Very Satisfied

33%

Satisfied

11%

Neither Satisfied nor Dissatisfied

34%

Dissatisfied

11%

Very Dissatisfied

11%

CSAT according to Other

RH's Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.

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34 / 100

Very Satisfied	17%
Satisfied	17%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	16%
Very Dissatisfied	25%

Very Satisfied

17%

Satisfied

17%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

16%

Very Dissatisfied

25%

RH Customer Satisfaction Score by Age

RH's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

18-25

33%

26-30

58%

31-35

63%

36-40

60%

41-45

39%

46-50

75%

51-55

34%

56-60

33%

61-65

75%

66+

62%

RH Customer Satisfaction Score by Usage

RH's Customer Satisfaction score was rated the highest by customers who have used RH's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	44
1 to 2 Years	54
2 to 5 Years	62
5 to 10 Years	56
Over 10 Years	50

RH Customer Satisfaction Score by Industry

RH's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Banking and Financial Services industry customers.

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{
	"title": "RH Customer Satisfaction Score by Industry",
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			"stars": 0,
			"csatScore": 100,
			"text": "RH's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	55
Accounting	66
Aerospace and Aviation	67
Architecture and Planning	25
Arts and Entertainment	50
Banking and Financial Services	0
Professional Services	40
Retail	100

RH Customer Satisfaction vs. Competitors

Compared to its competitors, RH's Customer Satisfaction score is rated right above Sur La Table, and is preceded by Jordan's Furniture.

COMPANY		Customer Satisfaction (CSAT) Score
	Jordan's Furniture	65%
	RH	64%
	Sur La Table	62%
	Ethan Allen	46%
	Crate and Barrel	44%
	FRONTGATE	21%
	Interior Define	13%
	Ekornes	0%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, RH's Customer Satisfaction score is rated right above Chipotle, and is preceded by Trader Joe's.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	RH	64%
	Chipotle	62%

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RH Customer Service

3.8/5

RH has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About RH's Customer Service

Address

Corte Madera, CA

Website

http://www.restorationhardware.com/

Quick Insights into RH Customer Service

RH's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Banking and Financial Services industry.

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Ranked RH Customer Service the Highest

18-25	4.6
Aerospace and Aviation	4.6
1 to 2 Years	3.9

Ranked RH Customer Service the Lowest

Other	3.1
56-60	2.7
Banking and Financial Services	2.3

RH Customer Service Score by Gender

Male customers rated RH's Customer Service score 0.1 stars higher than Female customers.

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Male

3.6/5

Female

3.5/5

RH Customer Service Score by Ethnicity

RH's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.6	Caucasian	3.6
Hispanic or Latino 3.7	Hispanic or Latino	3.7
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 3.1	Other	3.1

RH Customer Service Score by Age

RH's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 4.6	18-25	4.6
26-30 3.9	26-30	3.9
31-35 3.9	31-35	3.9
36-40 3.4	36-40	3.4
41-45 2.9	41-45	2.9
46-50 3.9	46-50	3.9
51-55 2.9	51-55	2.9
56-60 2.7	56-60	2.7
61-65 3.7	61-65	3.7
66+ 3.8	66+	3.8

RH Customer Service Score by Usage

RH's Customer Service score was rated the highest by customers who have used RH's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	3.9
2 to 5 Years	3.9
5 to 10 Years	3.3
Over 10 Years	3.2

RH Customer Service Score by Industry

RH's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	3.4
Accounting	4.3
Aerospace and Aviation	4.6
Fashion and Beauty	2.8
Architecture and Planning	2.8
Arts and Entertainment	3.6
Banking and Financial Services	2.3
Hospitality	4.6
Professional Services	2.6
Real Estate	4.3
Retail	4.5

RH Customer Service vs. Competitors

Compared to its competitors, RH's Customer Service score is rated right above Jordan's Furniture.

COMPANY		Customer Service Score
	RH	3.8/5
	Jordan's Furniture	3.4/5
	Sur La Table	3.3/5
	Ethan Allen	2.6/5
	Crate and Barrel	2.5/5
	FRONTGATE	1.7/5
	Interior Define	1.5/5
	Ekornes	N/A

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Customer Service for Other Retail Brands

In the Retail industry, RH's Customer Service score is rated right above Chipotle, and is preceded by Bath & Body Works.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	RH	3.8/5
	Chipotle	3.6/5

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RH as an Employer

2.4/5

RH has a 2.4/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of RH

Gary Friedman

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

RH scored a 20 for Net Promoter Score and a -52 for Employee Net Promoter Score. NPS gauges how likely a customer of RH would recommend the brand to a friend. ENPS measures how likely RH employees would recommend working at RH to a friend.

Net Promoter Score

NPS Score

54%	Promoters
12%	Passive
34%	Detractors

Employee Net Promoter Score

-52

eNPS Score

19%	Promoters
10%	Passive
71%	Detractors

Global Ranking Snapshot

RH is ranked #932 in the Global Top 100 Brands. It ranks just behind Trane and just ahead of Valero Energy Corporation.

RANK			INDUSTRY
930	Highspot	Robert Wahbe	Business and Consumer Services
931	Trane	Michael Lamach	Energy and Manufacturing
932	RH	Gary Friedman	Retail
933	Valero Energy Corporation	Joe Gorder	Energy and Manufacturing
934	Talkdesk	Tiago Paiva	Tech
935	SeaWorld Parks & Entertainment	John Reilly	Media and Entertainment
936	Raymond James Financial	Paul Reilly	Banking and Financial Services

Retail Ranking Snapshot

RH is ranked #123 in the Retail Industry. It ranks just behind Padini Holdings and just ahead of Drybar.

RANK		Location
121	Jumia
122	Padini Holdings
123	RH	Corte Madera, CA
124	Drybar	Irvine, CA
125	Dolls Kill	San Francisco, CA
126	Ariat International
127	Parachute Home	Los Angeles, CA