FRONTGATE NPS & Customer Reviews

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FRONTGATE

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FRONTGATE

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About FRONTGATE's Brand

FRONTGATE designs and manufactures consumer products for luxury home lifestyle. Among its major competitors, FRONTGATE is ranked in 6th place for NPS while Amazon is 1st, and Kirkland's is 2nd.

Brand at a Glance

65%

Customer Loyalty

2.2/5

Product Quality

1.9/5

Pricing

1.7/5

Customer Service

FRONTGATE Ranking

^#4 / 4 of its competitors

FRONTGATE NPS

FRONTGATE's Net Promoter Score (NPS) is a -64 with 16% Promoters, 4% Passives, and 80% Detractors. Net Promoter Score tracks whether FRONTGATE's customers would recommend using the product based on a scale of -100 to 100.

FRONTGATE Overall NPS

-64

NPS

16%	Promoters
4%	Passives
80%	Detractors

FRONTGATE NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2024 -73	Jan 2024	-73
Feb 2024 -69	Feb 2024	-69
Mar 2024 -69	Mar 2024	-69
Jun 2024 -71	Jun 2024	-71
Aug 2024 -71	Aug 2024	-71
Sep 2024 -73	Sep 2024	-73
Nov 2024 -65	Nov 2024	-65
Dec 2024 -62	Dec 2024	-62
Mar 2025 -64	Mar 2025	-64
May 2025 -64	May 2025	-64
Jun 2025 -64	Jun 2025	-64
Oct 2025 -64	Oct 2025	-64

How Other Brands Compare

FRONTGATE is ranked #4 for NPS among its competitors. Amazon and RH come in first and second, with CVS Health coming in at third.

	FRONTGATE	Amazon	CVS Health	RH
Global Ranking	#-	#9	#118	#932
NPS	-64	49	18	20
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$1.64T	$92.35B	$10.31B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

FRONTGATE NPS by Gender

Female customers rated FRONTGATE's NPS 16 points higher than Male customers.

Male

-100

FRONTGATE's NPS was rated -100 by Male customers on Comparably.

Promoters

Passives

100%

Detractors

Female

-84

FRONTGATE's NPS was rated -84 by Female customers on Comparably.

Promoters

Passives

92%

Detractors

FRONTGATE NPS by Ethnicity

FRONTGATE's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -92	Caucasian	-92
Other -34	Other	-34

FRONTGATE NPS by Age

FRONTGATE's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

46-50

50%

56-60

100%

61-65

100%

66+

100%

FRONTGATE NPS by Usage

FRONTGATE's NPS was rated the highest by customers who have used FRONTGATE's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -100	Less than 1 Year	-100
1 to 2 Years -60	1 to 2 Years	-60
5 to 10 Years -66	5 to 10 Years	-66
Over 10 Years -100	Over 10 Years	-100

FRONTGATE NPS vs. Competitors

Compared to its competitors, FRONTGATE's NPS is rated right below HSN.

COMPANY		NPS Score
	Amazon	49
	Kirkland's	34
	RH	20
	CVS Health	18
	HSN	-30
	FRONTGATE	-64

FRONTGATE Customer Reviews

Out of the 4 FRONTGATE customer reviews 1 was positive and 3 were constructive. FRONTGATE customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

FRONTGATE Customer Loyalty

65%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

65% of FRONTGATE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

65%

35%

FRONTGATE Customer Loyalty Score by Gender

Female customers rated FRONTGATE's Customer Loyalty score 26% higher than Male customers.

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Male

44%

Yes

Female

70%

Yes

FRONTGATE Customer Loyalty Score by Ethnicity

FRONTGATE's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Other

FRONTGATE Customer Loyalty Score by Age

FRONTGATE's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.

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20%

40%

60%

80%

100%

Summary	Age	Score
46-50 55%	46-50	55%
56-60 64%	56-60	64%
61-65 78%	61-65	78%
66+ 59%	66+	59%

FRONTGATE Customer Loyalty Score by Usage

FRONTGATE's Customer Loyalty score was rated the highest by customers who have used FRONTGATE's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	10%
1 to 2 Years	64%
5 to 10 Years	85%
Over 10 Years	86%

FRONTGATE Customer Loyalty Score by Industry

FRONTGATE's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	82%
Healthcare, Hospitals and Medicine	70%

FRONTGATE Customer Loyalty vs. Competitors

Compared to its competitors, FRONTGATE's Customer Loyalty score is rated right below RH.

COMPANY		Customer Loyalty Score
	Amazon	89%
	CVS Health	80%
	Kirkland's	78%
	HSN	75%
	RH	70%
	FRONTGATE	65%

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FRONTGATE Product Quality

2.2/5

FRONTGATE has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.

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FRONTGATE Product Information

FRONTGATE’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated FRONTGATE's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated FRONTGATE the lowest at 1.5.

Website: http://www.frontgate.com/

Company Size: 501-1,000 Employees

Industry

Tech

Ecommerce and Marketplaces

Marketplaces

Quick Insights into FRONTGATE Product Quality

FRONTGATE's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers who have used FRONTGATE's products/services for Over 10 Years.

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Ranked FRONTGATE Product Quality the Highest

46-50	3.2
Other	2.6
1 to 2 Years	2

Ranked FRONTGATE Product Quality the Lowest

Healthcare, Hospitals and Medicine	1.5
Male	1.5
Over 10 Years	1.5

FRONTGATE Product Quality Score by Gender

Female customers rated FRONTGATE's Product Quality score 0.3 stars higher than Male customers.

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Male

1.5/5

Female

1.8/5

FRONTGATE Product Quality Score by Ethnicity

FRONTGATE's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Other 2.6	Other	2.6

FRONTGATE Product Quality Score by Age

FRONTGATE's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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Summary	Age	Score
46-50 3.2	46-50	3.2
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.6	66+	1.6

FRONTGATE Product Quality Score by Usage

FRONTGATE's Product Quality score was rated the highest by customers who have used FRONTGATE's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.7
1 to 2 Years	2
5 to 10 Years	1.5
Over 10 Years	1.5

FRONTGATE Product Quality Score by Industry

FRONTGATE's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	1.8
Healthcare, Hospitals and Medicine	1.5

FRONTGATE Product Quality vs. Competitors

Compared to its competitors, FRONTGATE's Product Quality score is rated right below HSN.

COMPANY		Product Quality Score
	Amazon	4.2/5
	Kirkland's	3.7/5
	RH	3.7/5
	CVS Health	3.5/5
	HSN	2.7/5
	FRONTGATE	2.2/5

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FRONTGATE Pricing

FRONTGATE ROI & Value For Money

1.9/5

FRONTGATE has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.

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FRONTGATE Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from FRONTGATE.

Quick Insights into FRONTGATE ROI

FRONTGATE's ROI score was rated highest by customers ages 46-50, and rated lowest by customers who have used FRONTGATE's products/services for Over 10 Years.

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Ranked FRONTGATE ROI the Highest

46-50	3.7
Other	2.6
1 to 2 Years	2.1

Ranked FRONTGATE ROI the Lowest

Caucasian	1.5
Male	1.5
Over 10 Years	1.5

FRONTGATE ROI Score by Gender

Female customers rated FRONTGATE's ROI score 0.2 stars higher than Male customers.

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Male

1.5/5

Female

1.7/5

FRONTGATE ROI Score by Ethnicity

FRONTGATE's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Other 2.6	Other	2.6

FRONTGATE ROI Score by Age

FRONTGATE's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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Summary	Age	Score
46-50 3.7	46-50	3.7
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

FRONTGATE ROI Score by Usage

FRONTGATE's ROI score was rated the highest by customers who have used FRONTGATE's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.8
1 to 2 Years	2.1
5 to 10 Years	1.8
Over 10 Years	1.5

FRONTGATE ROI Score by Industry

FRONTGATE's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.

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Tech	1.6
Healthcare, Hospitals and Medicine	1.8

FRONTGATE Pricing vs. Competitors

Compared to its competitors, FRONTGATE's ROI score is rated right below HSN.

COMPANY		Pricing Score
	Amazon	4.1/5
	Kirkland's	3.7/5
	RH	3.6/5
	CVS Health	3.4/5
	HSN	2.7/5
	FRONTGATE	1.9/5

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FRONTGATE Customer Satisfaction (CSAT)

FRONTGATE Customer Satisfaction (CSAT) Score

21 / 100

FRONTGATE has an overall Customer Satisfaction score of 21 rated by its users and customers.

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Very Satisfied	17%
Satisfied	4%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	70%

Very Satisfied

17%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

70%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into FRONTGATE Customer Satisfaction

FRONTGATE's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.

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Ranked FRONTGATE Customer Satisfaction the Highest

46-50	50%
Other	33%
1 to 2 Years	20%

Ranked FRONTGATE Customer Satisfaction the Lowest

Male	0%
Over 10 Years	0%
Tech	0%

FRONTGATE Customer Satisfaction Score by Gender

Female customers rated FRONTGATE's Customer Satisfaction score 0 points higher than Male customers.

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Male

	Very Satisfied	0%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	13%
	Very Dissatisfied	87%

12 / 100

Female

	Very Satisfied	8%
	Satisfied	4%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	13%
	Very Dissatisfied	75%

FRONTGATE Customer Satisfaction Score by Ethnicity

Caucasian
7%
Other
33%

CSAT according to Caucasian

FRONTGATE's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.

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7 / 100

Very Satisfied	4%
Satisfied	3%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	14%
Very Dissatisfied	79%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

79%

CSAT according to Other

FRONTGATE's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.

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33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

67%

FRONTGATE Customer Satisfaction Score by Age

FRONTGATE's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

46-50

50%

56-60

61-65

66+

FRONTGATE Customer Satisfaction Score by Usage

FRONTGATE's Customer Satisfaction score was rated the highest by customers who have used FRONTGATE's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	16
1 to 2 Years	20
5 to 10 Years	16
Over 10 Years	0

FRONTGATE Customer Satisfaction Score by Industry

FRONTGATE's Customer Satisfaction score was rated 0 points by both Healthcare, Hospitals and Medicine and Tech industry customers.

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Tech	0
Healthcare, Hospitals and Medicine	0

FRONTGATE Customer Satisfaction vs. Competitors

Compared to its competitors, FRONTGATE's Customer Satisfaction score is rated right below HSN.

COMPANY		Customer Satisfaction (CSAT) Score
	Amazon	84%
	Kirkland's	77%
	CVS Health	68%
	RH	64%
	HSN	42%
	FRONTGATE	21%

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FRONTGATE Customer Service

1.7/5

FRONTGATE has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.

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About FRONTGATE's Customer Service

Address

5566 West Chester Road, West Chester, OH

Website

http://www.frontgate.com/

Quick Insights into FRONTGATE Customer Service

FRONTGATE's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.

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Ranked FRONTGATE Customer Service the Highest

46-50	2.6
1 to 2 Years	2.4
Other	2

Ranked FRONTGATE Customer Service the Lowest

Male	1.5
Over 10 Years	1.5
Tech	1.5

FRONTGATE Customer Service Score by Gender

FRONTGATE's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

FRONTGATE Customer Service Score by Ethnicity

FRONTGATE's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Other 2	Other	2

FRONTGATE Customer Service Score by Age

FRONTGATE's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
46-50 2.6	46-50	2.6
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

FRONTGATE Customer Service Score by Usage

FRONTGATE's Customer Service score was rated the highest by customers who have used FRONTGATE's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	2.4
5 to 10 Years	1.6
Over 10 Years	1.5

FRONTGATE Customer Service Score by Industry

FRONTGATE's Customer Service score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.

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Tech	1.5
Healthcare, Hospitals and Medicine	1.5

FRONTGATE Customer Service vs. Competitors

Compared to its competitors, FRONTGATE's Customer Service score is rated right below HSN.

COMPANY		Customer Service Score
	Amazon	4.2/5
	RH	3.8/5
	Kirkland's	3.7/5
	CVS Health	3.7/5
	HSN	2.7/5
	FRONTGATE	1.7/5

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FRONTGATE as an Employer

4.2/5

FRONTGATE has a 4.2/5 stars for its overall company culture rated by their employees

top

CEO of FRONTGATE

Paul Tarvin

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

FRONTGATE scored a -64 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of FRONTGATE would recommend the brand to a friend. ENPS measures how likely FRONTGATE employees would recommend working at FRONTGATE to a friend.

Net Promoter Score

-64

NPS Score

16%	Promoters
4%	Passive
80%	Detractors

Employee Net Promoter Score

eNPS Score

33%	Promoters
67%	Passive
0%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail