-76
NPS
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Interior Define
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About Interior Define's Brand
Interior Define is an e-commerce site offering high-design, well-crafted furniture with personalization options. Among its major competitors, Interior Define is ranked in 4th place for NPS while Swoon is 1st, and RH is 2nd.Their current valuation is $80.00M
Brand at a Glance
52%
Customer Loyalty
1.8/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
Interior Define Ranking
- #4 / 4 of its competitors
Interior Define NPS
Interior Define's Net Promoter Score (NPS) is a -76 with 9% Promoters, 6% Passives, and 85% Detractors. Net Promoter Score tracks whether Interior Define's customers would recommend using the product based on a scale of -100 to 100.
Interior Define Overall NPS
| 9% | Promoters |
|---|---|
| 6% | Passives |
| 85% | Detractors |
Interior Define NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -80 | Oct 2021 | -80 |
Dec 2021 -51 | Dec 2021 | -51 |
Apr 2022 -29 | Apr 2022 | -29 |
May 2022 -37 | May 2022 | -37 |
Jun 2022 -44 | Jun 2022 | -44 |
Oct 2022 -64 | Oct 2022 | -64 |
Nov 2022 -67 | Nov 2022 | -67 |
Dec 2022 -76 | Dec 2022 | -76 |
Jan 2023 -76 | Jan 2023 | -76 |
Feb 2023 -78 | Feb 2023 | -78 |
Oct 2023 -75 | Oct 2023 | -75 |
Jun 2024 -78 | Jun 2024 | -78 |
How Other Brands Compare
Interior Define is ranked #4 for NPS among its competitors. Swoon and RH come in first and second, with Bassett Furniture coming in at third. Among those competitors, it is the lowest valued company behind RH.
Interior Define |  RH |  Bassett Furniture |  Swoon | |
| Global Ranking | #- | #932 | #- | #- |
| NPS | -76 | 20 | -52 | 23 |
| Valuation Updated every 24 hours for public companies | $80.00M | $10.31B | $240.57M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Interior Define NPS by Gender
Interior Define's NPS was rated -100 by Female customers on Comparably.
Female
-100
Interior Define's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Interior Define's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Interior Define NPS by Ethnicity
Interior Define's NPS was rated -82 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
Interior Define NPS by Usage
Interior Define's NPS was rated -100 points by customers who have used Interior Define's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
Interior Define NPS vs. Competitors
Compared to its competitors, Interior Define's NPS is rated right below Bassett Furniture.
| COMPANY | NPS Score | |
|---|---|---|
| Swoon | 23 |
| RH | 20 |
| Bassett Furniture | -52 |
| Interior Define | -76 |
Interior Define Customer Reviews
Out of the 2 Interior Define customer reviews 0 were positive and 2 were constructive. Interior Define customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Interior Define Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of Interior Define users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Interior Define Customer Loyalty Score by Gender
Interior Define's Customer Loyalty score was rated 59 by Female customers on Comparably.
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Female
59%
Yes
Male
N/A
Yes
Interior Define Customer Loyalty Score by Ethnicity
Interior Define's Customer Loyalty score was rated 43% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Interior Define.
43
out of 100
Caucasian
Interior Define Customer Loyalty Score by Usage
Interior Define's Customer Loyalty score was rated 55% by customers who have used Interior Define's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Interior Define Customer Loyalty vs. Competitors
Compared to its competitors, Interior Define's Customer Loyalty score is rated right below Bassett Furniture.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| RH | 70% |
| Swoon | 58% |
| Bassett Furniture | 54% |
| Interior Define | 52% |
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Interior Define Product Quality
1.8/5
Interior Define has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Interior Define Product Information
Interior Define’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
Quick Insights into Interior Define Product Quality
Interior Define's Product Quality score was rated highest by customers who have used Interior Define's products/services for 1 to 2 Years.
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Ranked Interior Define Product Quality the Highest
Interior Define Product Quality Score by Gender
Interior Define's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Interior Define.
Female
1.5/5
Male
N/A
Interior Define Product Quality Score by Ethnicity
Interior Define's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Interior Define.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Interior Define Product Quality Score by Usage
Interior Define's Product Quality score was rated 1.5 stars by customers who have used Interior Define's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Interior Define Product Quality vs. Competitors
Compared to its competitors, Interior Define's Product Quality score is rated right below Bassett Furniture.
| COMPANY | Product Quality Score | |
|---|---|---|
| RH | 3.7/5 |
| Swoon | 3.2/5 |
| Bassett Furniture | 2.1/5 |
| Interior Define | 1.8/5 |
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VS
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Interior Define Pricing
Interior Define ROI & Value For Money
1.7/5
Interior Define has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Quick Insights into Interior Define ROI
Interior Define's ROI score was rated highest by customers who have used Interior Define's products/services for 1 to 2 Years.
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Ranked Interior Define ROI the Highest
Interior Define ROI Score by Gender
Interior Define's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Interior Define.
Female
1.5/5
Male
N/A
Interior Define ROI Score by Ethnicity
Interior Define's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Interior Define.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Interior Define ROI Score by Usage
Interior Define's ROI score was rated 1.5 stars by customers who have used Interior Define's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Interior Define Pricing vs. Competitors
Compared to its competitors, Interior Define's ROI score is rated right below Bassett Furniture.
| COMPANY | Pricing Score | |
|---|---|---|
| RH | 3.6/5 |
| Swoon | 3.3/5 |
| Bassett Furniture | 2/5 |
| Interior Define | 1.7/5 |
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Interior Define Customer Satisfaction (CSAT)
Interior Define Customer Satisfaction (CSAT) Score
13 / 100
Interior Define has an overall Customer Satisfaction score of 13 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
3%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
10%
Very Dissatisfied
74%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Interior Define Customer Satisfaction
Interior Define's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Interior Define Customer Satisfaction the Highest
Interior Define Customer Satisfaction Score by Gender
Interior Define's Customer Satisfaction score was rated 10 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Interior Define.
10 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 90% |
Interior Define Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Interior Define's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Interior Define.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
Interior Define Customer Satisfaction Score by Usage
Interior Define's Customer Satisfaction score was rated 0 points by customers who have used Interior Define's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Interior Define Customer Satisfaction vs. Competitors
Compared to its competitors, Interior Define's Customer Satisfaction score is rated right below Bassett Furniture.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| RH | 64% |
| Swoon | 55% |
| Bassett Furniture | 21% |
| Interior Define | 13% |
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Interior Define Customer Service
1.5/5
Interior Define has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Interior Define's Customer Service
Address
833 W. Armitage Ave. , Chicago, IL 60614
Website
http://www.interiordefine.com
Phone Number
872-802-4119
Quick Insights into Interior Define Customer Service
Interior Define's Customer Service score was rated highest by customers who have used Interior Define's products/services for 1 to 2 Years.
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Ranked Interior Define Customer Service the Highest
Interior Define Customer Service Score by Gender
Interior Define's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Interior Define.
Female
1.5/5
Male
N/A
Interior Define Customer Service Score by Ethnicity
Interior Define's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Interior Define.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Interior Define Customer Service Score by Usage
Interior Define's Customer Service score was rated 1.5 stars by customers who have used Interior Define's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Interior Define Customer Service vs. Competitors
Compared to its competitors, Interior Define's Customer Service score is rated right below Bassett Furniture.
| COMPANY | Customer Service Score | |
|---|---|---|
| RH | 3.8/5 |
| Swoon | 3.3/5 |
| Bassett Furniture | 1.8/5 |
| Interior Define | 1.5/5 |
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Interior Define as an Employer
4.2/5
Interior Define has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Interior Define scored a -76 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Interior Define would recommend the brand to a friend. ENPS measures how likely Interior Define employees would recommend working at Interior Define to a friend.
Net Promoter Score
-76
NPS Score
| 9% | Promoters |
|---|---|
| 6% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
