23
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Swoon
Marketing or Exec? Claim Your Free Account
About Swoon's Brand
Swoon Editions is an online retailer of craftsman-made furniture in London.
Brand at a Glance
58%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Swoon NPS
Swoon's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Swoon's customers would recommend using the product based on a scale of -100 to 100.
Swoon Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Swoon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
May 2023 -25 | May 2023 | -25 |
Aug 2023 -40 | Aug 2023 | -40 |
Sep 2023 -17 | Sep 2023 | -17 |
Jan 2024 -1 | Jan 2024 | -1 |
Aug 2024 13 | Aug 2024 | 13 |
Nov 2025 22 | Nov 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Swoon NPS by Gender
Swoon's NPS was rated 34 by Female customers on Comparably.
Female
34
Swoon's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Swoon's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Swoon Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Swoon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Swoon Customer Loyalty Score by Gender
Swoon's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Swoon.
Female
70%
Yes
Male
N/A
Yes
Swoon Product Quality
3.2/5
Swoon has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Swoon's overall Product Quality score rated by its users and customers.
Swoon Product Information
Swoon’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Swoon Product Quality
Swoon's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Swoon's Product Quality.
Ranked Swoon Product Quality the Highest
Swoon Product Quality Score by Gender
Swoon's Product Quality score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Swoon.
Female
3.8/5
Male
N/A
Swoon Pricing
Swoon ROI & Value For Money
3.3/5
Swoon has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Swoon's overall ROI score rated by its users and customers.
Quick Insights into Swoon ROI
Swoon's ROI score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Swoon's ROI score.
Ranked Swoon ROI the Highest
Swoon ROI Score by Gender
Swoon's ROI score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Swoon.
Female
3.6/5
Male
N/A
Swoon Customer Satisfaction (CSAT)
Swoon Customer Satisfaction (CSAT) Score
55 / 100
Swoon has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Swoon Customer Satisfaction
Swoon's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Swoon's Customer Satisfaction.
Ranked Swoon Customer Satisfaction the Highest
Swoon Customer Satisfaction Score by Gender
Swoon's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Swoon.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Swoon Customer Service
3.3/5
Swoon has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Swoon's overall Customer Service score rated by its users and customers.
About Swoon's Customer Service
Address
London, MN
Website
http://www.swooneditions.com/
Quick Insights into Swoon Customer Service
Swoon's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Swoon's Customer Service score.
Ranked Swoon Customer Service the Highest
Swoon Customer Service Score by Gender
Swoon's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Swoon.
Female
3.5/5
Male
N/A
Swoon as an Employer
3.2/5
Swoon has a 3.2/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Swoon scored a 23 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Swoon would recommend the brand to a friend. ENPS measures how likely Swoon employees would recommend working at Swoon to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
