-7
NPS
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Ethan Allen
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About Ethan Allen's Brand
Ethan Allen Interiors Inc. (Ethan Allen) through its wholly owned subsidiary, Ethan Allen Global, Inc. Among its major competitors, Ethan Allen is ranked in 4th place for NPS while RH is 1st, and Pier 1 Imports is 2nd.Their current market cap is $629.33M
Brand at a Glance
82%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
2.6/5
Customer Service
Ethan Allen CMO
Ethan Allen Ranking
- #3 / 4 of its competitors
Ethan Allen NPS
Ethan Allen's Net Promoter Score (NPS) is a -7 with 41% Promoters, 11% Passives, and 48% Detractors. Net Promoter Score tracks whether Ethan Allen's customers would recommend using the product based on a scale of -100 to 100.
Ethan Allen Overall NPS
| 41% | Promoters |
|---|---|
| 11% | Passives |
| 48% | Detractors |
Ethan Allen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 3 | Jul 2024 | 3 |
Aug 2024 -1 | Aug 2024 | -1 |
Dec 2024 -1 | Dec 2024 | -1 |
Jan 2025 -3 | Jan 2025 | -3 |
Mar 2025 -4 | Mar 2025 | -4 |
Jun 2025 -6 | Jun 2025 | -6 |
Jul 2025 -6 | Jul 2025 | -6 |
Aug 2025 -6 | Aug 2025 | -6 |
Sep 2025 -7 | Sep 2025 | -7 |
Oct 2025 -7 | Oct 2025 | -7 |
Nov 2025 -5 | Nov 2025 | -5 |
Jan 2026 -9 | Jan 2026 | -9 |
How Other Brands Compare
Ethan Allen is ranked third for NPS among its competitors. RH and Mohawk Industries come in first and second, with West Elm coming in at #4. Among those competitors, it is the lowest valued company behind West Elm.
Ethan Allen |  RH |  West Elm |  Mohawk Industries | |
| Global Ranking | #- | #932 | #- | #- |
| NPS | -7 | 20 | -85 | 3 |
| Valuation Updated every 24 hours for public companies | $629.33M | $10.31B | $13.87B | $13.69B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ethan Allen NPS by Gender
Female customers rated Ethan Allen's NPS 21 points higher than Male customers.
Male
-46
Ethan Allen's NPS was rated -46 by Male customers on Comparably.
27%
Promoters
0%
Passives
73%
Detractors
Female
-25
Ethan Allen's NPS was rated -25 by Female customers on Comparably.
32%
Promoters
11%
Passives
57%
Detractors
Ethan Allen NPS by Ethnicity
Ethan Allen's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Hispanic or Latino 20 | Hispanic or Latino | 20 |
African American/Black 0 | African American/Black | 0 |
Other -42 | Other | -42 |
Ethan Allen NPS by Age
Ethan Allen's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Ethan Allen NPS by Usage
Ethan Allen's NPS was rated the highest by customers who have used Ethan Allen's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -31 | Over 10 Years | -31 |
Ethan Allen NPS vs. Competitors
Compared to its competitors, Ethan Allen's NPS is rated right above Crate and Barrel, and is preceded by Mohawk Industries.
| COMPANY | NPS Score | |
|---|---|---|
| RH | 20 |
 | Pier 1 Imports | 6 |
| Mohawk Industries | 3 |
| Ethan Allen | -7 |
 | Crate and Barrel | -23 |
 | Bassett Furniture | -52 |
 | Pottery Barn | -79 |
| West Elm | -85 |
Ethan Allen Customer Reviews
Out of the 12 Ethan Allen customer reviews 5 were positive and 7 were constructive. Ethan Allen customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Ethan Allen Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Ethan Allen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ethan Allen Customer Loyalty Score by Gender
Female customers rated Ethan Allen's Customer Loyalty score 2% higher than Male customers.
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Male
82%
Yes
Female
84%
Yes
Ethan Allen Customer Loyalty Score by Ethnicity
Ethan Allen's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ethan Allen.
83
out of 100
Caucasian
100
out of 100
Hispanic or Latino
70
out of 100
African American/Black
74
out of 100
Other
Ethan Allen Customer Loyalty Score by Age
Ethan Allen's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
51-55 85% | 51-55 | 85% |
56-60 73% | 56-60 | 73% |
61-65 82% | 61-65 | 82% |
66+ 92% | 66+ | 92% |
Ethan Allen Customer Loyalty Score by Usage
Ethan Allen's Customer Loyalty score was rated the highest by customers who have used Ethan Allen's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Ethan Allen Customer Loyalty Score by Industry
Ethan Allen's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Ethan Allen Customer Loyalty vs. Competitors
Compared to its competitors, Ethan Allen's Customer Loyalty score is rated right above Pier 1 Imports.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ethan Allen | 82% |
| Pier 1 Imports | 77% |
| RH | 70% |
| Pottery Barn | 70% |
| Mohawk Industries | 65% |
| Crate and Barrel | 65% |
| West Elm | 55% |
| Bassett Furniture | 54% |
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Ethan Allen Product Quality
2.8/5
Ethan Allen has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Ethan Allen Product Information
Ethan Allen’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Ethan Allen's product the highest. Reviewers from the Legal industry rated Ethan Allen the lowest at 1.5.
- Website
- http://ethanallen.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Ethan Allen Product Quality
Ethan Allen's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Ethan Allen's products/services for Less than 1 Year.
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Ranked Ethan Allen Product Quality the Highest
Ranked Ethan Allen Product Quality the Lowest
Ethan Allen Product Quality Score by Gender
Female customers rated Ethan Allen's Product Quality score 0.3 stars higher than Male customers.
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Male
2.2/5
Female
2.5/5
Ethan Allen Product Quality Score by Ethnicity
Ethan Allen's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 2 | Other | 2 |
Ethan Allen Product Quality Score by Age
Ethan Allen's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.3 | 31-35 | 2.3 |
51-55 2.7 | 51-55 | 2.7 |
56-60 1.8 | 56-60 | 1.8 |
61-65 3.4 | 61-65 | 3.4 |
66+ 2.7 | 66+ | 2.7 |
Ethan Allen Product Quality Score by Usage
Ethan Allen's Product Quality score was rated the highest by customers who have used Ethan Allen's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Ethan Allen Product Quality Score by Industry
Ethan Allen's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Legal industry customers.
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Ethan Allen Product Quality vs. Competitors
Compared to its competitors, Ethan Allen's Product Quality score is rated right above Bassett Furniture, and is preceded by Mohawk Industries.
| COMPANY | Product Quality Score | |
|---|---|---|
| RH | 3.7/5 |
| Pier 1 Imports | 3.5/5 |
| Crate and Barrel | 3/5 |
| Mohawk Industries | 2.9/5 |
| Ethan Allen | 2.8/5 |
| Bassett Furniture | 2.1/5 |
| Pottery Barn | 1.6/5 |
| West Elm | 1.5/5 |
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Ethan Allen Pricing
Ethan Allen ROI & Value For Money
2.9/5
Ethan Allen has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Ethan Allen Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Legal industry think that they had the lowest ROI from Ethan Allen.
Quick Insights into Ethan Allen ROI
Ethan Allen's ROI score was rated highest by customers ages 61-65, and rated lowest by customers who have used Ethan Allen's products/services for Less than 1 Year.
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Ranked Ethan Allen ROI the Highest
Ranked Ethan Allen ROI the Lowest
Ethan Allen ROI Score by Gender
Female customers rated Ethan Allen's ROI score 0.7 stars higher than Male customers.
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Male
2/5
Female
2.7/5
Ethan Allen ROI Score by Ethnicity
Ethan Allen's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 2.1 | Other | 2.1 |
Ethan Allen ROI Score by Age
Ethan Allen's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
51-55 2.7 | 51-55 | 2.7 |
56-60 1.8 | 56-60 | 1.8 |
61-65 4 | 61-65 | 4 |
66+ 2.5 | 66+ | 2.5 |
Ethan Allen ROI Score by Usage
Ethan Allen's ROI score was rated the highest by customers who have used Ethan Allen's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Ethan Allen ROI Score by Industry
Ethan Allen's ROI score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
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Ethan Allen Pricing vs. Competitors
Compared to its competitors, Ethan Allen's ROI score is rated right above Crate and Barrel, and is preceded by Mohawk Industries.
| COMPANY | Pricing Score | |
|---|---|---|
| RH | 3.6/5 |
| Pier 1 Imports | 3.1/5 |
| Mohawk Industries | 2.9/5 |
| Ethan Allen | 2.9/5 |
| Crate and Barrel | 2.7/5 |
| Bassett Furniture | 2/5 |
| Pottery Barn | 1.6/5 |
| West Elm | 1.5/5 |
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Ethan Allen Customer Satisfaction (CSAT)
Ethan Allen Customer Satisfaction (CSAT) Score
46 / 100
Ethan Allen has an overall Customer Satisfaction score of 46 rated by its users and customers.
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Very Satisfied
32%
Satisfied
14%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
12%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ethan Allen Customer Satisfaction
Ethan Allen's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers who have used Ethan Allen's products/services for Less than 1 Year.
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Ranked Ethan Allen Customer Satisfaction the Highest
Ranked Ethan Allen Customer Satisfaction the Lowest
Ethan Allen Customer Satisfaction Score by Gender
Female customers rated Ethan Allen's Customer Satisfaction score 6 points higher than Male customers.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 47% |
39 / 100
FemaleVery Satisfied | 32% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 18% | |
Very Dissatisfied | 39% |
Ethan Allen Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ethan Allen's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
19%
Very Dissatisfied
44%
CSAT according to Hispanic or Latino
Ethan Allen's Customer Satisfaction (CSAT) score was rated 60% according to Hispanic or Latino users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
CSAT according to African American/Black
Ethan Allen's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Ethan Allen's Customer Satisfaction (CSAT) score was rated 29% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ethan Allen.
29 / 100
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
57%
Ethan Allen Customer Satisfaction Score by Age
Ethan Allen's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% | |||||||||||||||
| 51-55 | 36% | |||||||||||||||
| 56-60 | 40% | |||||||||||||||
| 61-65 | 60% | |||||||||||||||
| 66+ | 27% |
Ethan Allen Customer Satisfaction Score by Usage
Ethan Allen's Customer Satisfaction score was rated the highest by customers who have used Ethan Allen's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Ethan Allen Customer Satisfaction Score by Industry
Ethan Allen's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Legal industry customers.
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{
"title": "Ethan Allen Customer Satisfaction Score by Industry",
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}Ethan Allen Customer Satisfaction vs. Competitors
Compared to its competitors, Ethan Allen's Customer Satisfaction score is rated right above Crate and Barrel, and is preceded by RH.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| RH | 64% |
| Ethan Allen | 46% |
| Crate and Barrel | 44% |
| Mohawk Industries | 42% |
| Pier 1 Imports | 40% |
| Bassett Furniture | 21% |
| West Elm | 11% |
| Pottery Barn | 8% |
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Ethan Allen Customer Service
2.6/5
Ethan Allen has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Ethan Allen's Customer Service
Address
Danbury, CT
Website
http://ethanallen.com
Phone Number
203-743-8000
Quick Insights into Ethan Allen Customer Service
Ethan Allen's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Ethan Allen's products/services for Less than 1 Year.
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Ranked Ethan Allen Customer Service the Highest
Ranked Ethan Allen Customer Service the Lowest
Ethan Allen Customer Service Score by Gender
Female customers rated Ethan Allen's Customer Service score 0.6 stars higher than Male customers.
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Male
1.8/5
Female
2.4/5
Ethan Allen Customer Service Score by Ethnicity
Ethan Allen's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
African American/Black 3.3 | African American/Black | 3.3 |
Other 1.9 | Other | 1.9 |
Ethan Allen Customer Service Score by Age
Ethan Allen's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.1 | 31-35 | 2.1 |
51-55 2.4 | 51-55 | 2.4 |
56-60 2.1 | 56-60 | 2.1 |
61-65 3.4 | 61-65 | 3.4 |
66+ 2 | 66+ | 2 |
Ethan Allen Customer Service Score by Usage
Ethan Allen's Customer Service score was rated the highest by customers who have used Ethan Allen's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Ethan Allen Customer Service Score by Industry
Ethan Allen's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Legal industry customers.
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Ethan Allen Customer Service vs. Competitors
Compared to its competitors, Ethan Allen's Customer Service score is rated right above Crate and Barrel, and is preceded by Mohawk Industries.
| COMPANY | Customer Service Score | |
|---|---|---|
| RH | 3.8/5 |
| Pier 1 Imports | 3.4/5 |
| Mohawk Industries | 3/5 |
| Ethan Allen | 2.6/5 |
| Crate and Barrel | 2.5/5 |
| Bassett Furniture | 1.8/5 |
| Pottery Barn | 1.5/5 |
| West Elm | 1.5/5 |
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Ethan Allen as an Employer
2.9/5
Ethan Allen has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Ethan Allen scored a -7 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Ethan Allen would recommend the brand to a friend. ENPS measures how likely Ethan Allen employees would recommend working at Ethan Allen to a friend.
Net Promoter Score
-7
NPS Score
| 41% | Promoters |
|---|---|
| 11% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 28% | Promoters |
|---|---|
| 16% | Passive |
| 56% | Detractors |
