3
NPS
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Mohawk Industries
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About Mohawk Industries' Brand
A leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.
Brand at a Glance
65%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Mohawk Industries NPS
Mohawk Industries's Net Promoter Score (NPS) is a 3 with 43% Promoters, 17% Passives, and 40% Detractors. Net Promoter Score tracks whether Mohawk Industries's customers would recommend using the product based on a scale of -100 to 100.
Mohawk Industries Overall NPS
| 43% | Promoters |
|---|---|
| 17% | Passives |
| 40% | Detractors |
Mohawk Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 20 | Aug 2023 | 20 |
Oct 2023 22 | Oct 2023 | 22 |
Nov 2023 25 | Nov 2023 | 25 |
Dec 2023 24 | Dec 2023 | 24 |
Mar 2024 21 | Mar 2024 | 21 |
Apr 2024 23 | Apr 2024 | 23 |
Aug 2024 20 | Aug 2024 | 20 |
Oct 2024 13 | Oct 2024 | 13 |
Nov 2024 10 | Nov 2024 | 10 |
Dec 2024 8 | Dec 2024 | 8 |
Feb 2025 4 | Feb 2025 | 4 |
Mar 2025 1 | Mar 2025 | 1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mohawk Industries NPS by Gender
Mohawk Industries's NPS was rated -60 by Male customers on Comparably.
Male
-60
Mohawk Industries's NPS was rated -60 by Male customers on Comparably.
10%
Promoters
20%
Passives
70%
Detractors
Female
N/A
Mohawk Industries's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Mohawk Industries NPS by Ethnicity
Mohawk Industries's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Mohawk Industries NPS by Age
Mohawk Industries's NPS was rated -100 points by customers ages 66+ on Comparably.
Mohawk Industries NPS by Usage
Mohawk Industries's NPS was rated the highest by customers who have used Mohawk Industries's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years -75 | 2 to 5 Years | -75 |
Mohawk Industries Customer Reviews
Out of the 3 Mohawk Industries customer reviews 1 was positive and 2 were constructive. Mohawk Industries customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Mohawk Industries Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Mohawk Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mohawk Industries Customer Loyalty Score by Gender
Mohawk Industries's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Mohawk Industries.
Male
55%
Yes
Female
N/A
Yes
Mohawk Industries Customer Loyalty Score by Ethnicity
Mohawk Industries's Customer Loyalty score was rated 36% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mohawk Industries.
36
out of 100
Caucasian
Mohawk Industries Customer Loyalty Score by Age
Mohawk Industries's Customer Loyalty score was rated 40% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Mohawk Industries.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 40% | 66+ | 40% |
Mohawk Industries Customer Loyalty Score by Usage
Mohawk Industries's Customer Loyalty score was rated the highest by customers who have used Mohawk Industries's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mohawk Industries Product Quality
2.9/5
Mohawk Industries has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Mohawk Industries' overall Product Quality score rated by its users and customers.
Mohawk Industries Product Information
Mohawk Industries’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.mohawkind.com/
- Company Size
- 10,000+ Employees
Industry
Real Estate
Manufacturing
Construction
Quick Insights into Mohawk Industries Product Quality
Mohawk Industries's Product Quality score was rated highest by customers who have used Mohawk Industries's products/services for 1 to 2 Years, and rated lowest by customers who have used Mohawk Industries's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Mohawk Industries' Product Quality.
Ranked Mohawk Industries Product Quality the Highest
Ranked Mohawk Industries Product Quality the Lowest
Mohawk Industries Product Quality Score by Gender
Mohawk Industries's Product Quality score was rated 1.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Mohawk Industries.
Male
1.7/5
Female
N/A
Mohawk Industries Product Quality Score by Ethnicity
Mohawk Industries's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mohawk Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Mohawk Industries Product Quality Score by Age
Mohawk Industries's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mohawk Industries.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Mohawk Industries Product Quality Score by Usage
Mohawk Industries's Product Quality score was rated the highest by customers who have used Mohawk Industries's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Mohawk Industries Pricing
Mohawk Industries ROI & Value For Money
2.9/5
Mohawk Industries has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Mohawk Industries' overall ROI score rated by its users and customers.
Quick Insights into Mohawk Industries ROI
Mohawk Industries's ROI score was rated highest by customers who have used Mohawk Industries's products/services for 1 to 2 Years, and rated lowest by customers who have used Mohawk Industries's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Mohawk Industries' ROI score.
Ranked Mohawk Industries ROI the Highest
Ranked Mohawk Industries ROI the Lowest
Mohawk Industries ROI Score by Gender
Mohawk Industries's ROI score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mohawk Industries.
Male
1.6/5
Female
N/A
Mohawk Industries ROI Score by Ethnicity
Mohawk Industries's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mohawk Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Mohawk Industries ROI Score by Age
Mohawk Industries's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mohawk Industries.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Mohawk Industries ROI Score by Usage
Mohawk Industries's ROI score was rated the highest by customers who have used Mohawk Industries's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Mohawk Industries Customer Satisfaction (CSAT)
Mohawk Industries Customer Satisfaction (CSAT) Score
42 / 100
Mohawk Industries has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
15%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
8%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mohawk Industries Customer Satisfaction
Mohawk Industries's Customer Satisfaction score was rated highest by customers who have used Mohawk Industries's products/services for Less than 1 Year, and rated lowest by customers who have used Mohawk Industries's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Mohawk Industries' Customer Satisfaction.
Ranked Mohawk Industries Customer Satisfaction the Highest
Ranked Mohawk Industries Customer Satisfaction the Lowest
Mohawk Industries Customer Satisfaction Score by Gender
Mohawk Industries's Customer Satisfaction score was rated 22 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mohawk Industries.
22 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 67% |
Mohawk Industries Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mohawk Industries' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mohawk Industries.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
86%
Mohawk Industries Customer Satisfaction Score by Age
Mohawk Industries's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mohawk Industries.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Mohawk Industries Customer Satisfaction Score by Usage
Mohawk Industries's Customer Satisfaction score was rated the highest by customers who have used Mohawk Industries's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Mohawk Industries Customer Service
3/5
Mohawk Industries has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Mohawk Industries's Customer Service
Address
160 South Industrial Blvd., Calhoun, GA
Website
http://www.mohawkind.com/
Phone Number
(706)629-7721
Quick Insights into Mohawk Industries Customer Service
Mohawk Industries's Customer Service score was rated highest by customers who have used Mohawk Industries's products/services for 1 to 2 Years, and rated lowest by customers who have used Mohawk Industries's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Mohawk Industries' Customer Service score.
Ranked Mohawk Industries Customer Service the Highest
Ranked Mohawk Industries Customer Service the Lowest
Mohawk Industries Customer Service Score by Gender
Mohawk Industries's Customer Service score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mohawk Industries.
Male
1.6/5
Female
N/A
Mohawk Industries Customer Service Score by Ethnicity
Mohawk Industries's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mohawk Industries.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Mohawk Industries Customer Service Score by Age
Mohawk Industries's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mohawk Industries.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Mohawk Industries Customer Service Score by Usage
Mohawk Industries's Customer Service score was rated the highest by customers who have used Mohawk Industries's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Mohawk Industries as an Employer
2.8/5
Mohawk Industries has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Mohawk Industries
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Mohawk Industries scored a 3 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Mohawk Industries would recommend the brand to a friend. ENPS measures how likely Mohawk Industries employees would recommend working at Mohawk Industries to a friend.
Net Promoter Score
3
NPS Score
| 43% | Promoters |
|---|---|
| 17% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 32% | Promoters |
|---|---|
| 26% | Passive |
| 42% | Detractors |
