West Elm NPS & Customer Reviews

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West Elm

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West Elm

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About West Elm's Brand

West Elm is an upscale retail store that features contemporary furniture designs and other housewares.

Brand at a Glance

55%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

West Elm NPS

West Elm's Net Promoter Score (NPS) is a -85 with 6% Promoters, 3% Passives, and 91% Detractors. Net Promoter Score tracks whether West Elm's customers would recommend using the product based on a scale of -100 to 100.

West Elm Overall NPS

-85

NPS

6%	Promoters
3%	Passives
91%	Detractors

West Elm NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -85	Feb 2025	-85
Mar 2025 -85	Mar 2025	-85
Apr 2025 -85	Apr 2025	-85
May 2025 -85	May 2025	-85
Jun 2025 -85	Jun 2025	-85
Jul 2025 -85	Jul 2025	-85
Aug 2025 -85	Aug 2025	-85
Sep 2025 -84	Sep 2025	-84
Oct 2025 -84	Oct 2025	-84
Nov 2025 -84	Nov 2025	-84
Dec 2025 -84	Dec 2025	-84
Jan 2026 -84	Jan 2026	-84

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

West Elm NPS by Gender

Male customers rated West Elm's NPS 5 points higher than Female customers.

Male

-87

West Elm's NPS was rated -87 by Male customers on Comparably.

Promoters

Passives

92%

Detractors

Female

-92

West Elm's NPS was rated -92 by Female customers on Comparably.

Promoters

Passives

95%

Detractors

West Elm NPS by Ethnicity

West Elm's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -90	Caucasian	-90
Hispanic or Latino -78	Hispanic or Latino	-78
African American/Black -84	African American/Black	-84
Asian or Pacific Islander -73	Asian or Pacific Islander	-73
Native American -100	Native American	-100
Other -96	Other	-96

West Elm NPS by Age

West Elm's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

35%

65%

26-30

96%

31-35

13%

87%

36-40

94%

41-45

94%

46-50

91%

51-55

95%

56-60

99%

61-65

98%

66+

98%

West Elm NPS by Usage

West Elm's NPS was rated the highest by customers who have used West Elm's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -93	Less than 1 Year	-93
1 to 2 Years -93	1 to 2 Years	-93
2 to 5 Years -94	2 to 5 Years	-94
5 to 10 Years -85	5 to 10 Years	-85
Over 10 Years -90	Over 10 Years	-90

West Elm Customer Reviews

Out of the 96 West Elm customer reviews 7 were positive and 89 were constructive. West Elm customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

West Elm Customer Loyalty

55%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

55% of West Elm users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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55%

45%

West Elm Customer Loyalty Score by Gender

Female customers rated West Elm's Customer Loyalty score 8% higher than Male customers.

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Male

53%

Yes

Female

61%

Yes

West Elm Customer Loyalty Score by Ethnicity

West Elm's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

West Elm Customer Loyalty Score by Age

West Elm's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 63%	18-25	63%
26-30 45%	26-30	45%
31-35 47%	31-35	47%
36-40 57%	36-40	57%
41-45 48%	41-45	48%
46-50 49%	46-50	49%
51-55 73%	51-55	73%
56-60 61%	56-60	61%
61-65 69%	61-65	69%
66+ 57%	66+	57%

West Elm Customer Loyalty Score by Usage

West Elm's Customer Loyalty score was rated the highest by customers who have used West Elm's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	31%
1 to 2 Years	50%
2 to 5 Years	67%
5 to 10 Years	65%
Over 10 Years	79%

West Elm Customer Loyalty Score by Industry

West Elm's Customer Loyalty score was rated the highest by Insurance industry customers, and the lowest by Venture Capital and Private Equity industry customers.

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Tech	44%
Accounting	70%
Aerospace and Aviation	46%
Fashion and Beauty	51%
Architecture and Planning	70%
Arts and Entertainment	52%
Banking and Financial Services	48%
Biotech and Pharmaceuticals	43%
Business and Consumer Services	86%
Construction	89%
Consulting	55%
Consumer Goods	61%
Consumer Services	70%
Education	58%
Furniture	64%
Government and Public Policy	51%
Healthcare, Hospitals and Medicine	63%
Hospitality	73%
Individual and Family Services	40%
Insurance	100%
Legal	60%
Manufacturing and Machinery	40%
Marketing, Advertising and Research	68%
Media and Entertainment	74%
Non-Profit	70%
Philanthropy	40%
Professional Services	78%
Real Estate	64%
Restaurants	40%
Retail	55%
Venture Capital and Private Equity	40%

West Elm Product Quality

1.5/5

West Elm has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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West Elm Product Information

West Elm’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated West Elm's product the highest. Reviewers from the Insurance industry rated West Elm the lowest at 1.8.

Website: http://www.westelm.com

Company Size: 501-1,000 Employees

Industry

Ecommerce and Marketplaces

Hardware and Devices

Real Estate

Quick Insights into West Elm Product Quality

West Elm's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers from the Venture Capital and Private Equity industry.

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Ranked West Elm Product Quality the Highest

Construction	3.2
18-25	2.4
Hispanic or Latino	1.9

Ranked West Elm Product Quality the Lowest

Male	1.5
Other	1.5
Venture Capital and Private Equity	1.5

West Elm Product Quality Score by Gender

West Elm's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

West Elm Product Quality Score by Ethnicity

West Elm's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.9	Hispanic or Latino	1.9
African American/Black 1.8	African American/Black	1.8
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

West Elm Product Quality Score by Age

West Elm's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2.4	18-25	2.4
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

West Elm Product Quality Score by Usage

West Elm's Product Quality score was rated the highest by customers who have used West Elm's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.6

West Elm Product Quality Score by Industry

West Elm's Product Quality score was rated the highest by Construction industry customers, and the lowest by Venture Capital and Private Equity industry customers.

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Tech	1.6
Accounting	1.5
Aerospace and Aviation	1.5
Fashion and Beauty	1.5
Architecture and Planning	2.1
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Construction	3.2
Consulting	1.5
Consumer Goods	1.5
Consumer Services	2
Education	1.5
Furniture	2
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.5
Insurance	1.8
Legal	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.7
Media and Entertainment	2.1
Non-Profit	2.3
Philanthropy	1.5
Professional Services	1.5
Real Estate	1.5
Restaurants	2
Retail	1.5
Venture Capital and Private Equity	1.5

West Elm Pricing

West Elm ROI & Value For Money

1.5/5

West Elm has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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West Elm Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Non-Profit industry. The users from the Accounting industry think that they had the lowest ROI from West Elm.

Quick Insights into West Elm ROI

West Elm's ROI score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Tech industry.

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Ranked West Elm ROI the Highest

Non-Profit	2.6
18-25	2.1
Hispanic or Latino	2.1

Ranked West Elm ROI the Lowest

Male	1.5
Other	1.5
Tech	1.5

West Elm ROI Score by Gender

West Elm's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

West Elm ROI Score by Ethnicity

West Elm's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 2.1	Hispanic or Latino	2.1
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

West Elm ROI Score by Age

West Elm's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2.1	18-25	2.1
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

West Elm ROI Score by Usage

West Elm's ROI score was rated the highest by customers who have used West Elm's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.6

West Elm ROI Score by Industry

West Elm's ROI score was rated the highest by Non-Profit industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Fashion and Beauty	1.5
Architecture and Planning	2.2
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Construction	2.4
Consulting	1.5
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Furniture	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.6
Insurance	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.8
Media and Entertainment	2
Non-Profit	2.6
Philanthropy	1.5
Professional Services	1.5
Real Estate	1.5
Restaurants	1.5
Retail	1.5
Venture Capital and Private Equity	2.6

West Elm Customer Satisfaction (CSAT)

West Elm Customer Satisfaction (CSAT) Score

11 / 100

West Elm has an overall Customer Satisfaction score of 11 rated by its users and customers.

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Very Satisfied	6%
Satisfied	5%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	10%
Very Dissatisfied	76%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

76%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into West Elm Customer Satisfaction

West Elm's Customer Satisfaction score was rated highest by customers from the Furniture industry, and rated lowest by customers from the Retail industry.

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Ranked West Elm Customer Satisfaction the Highest

Furniture	66%
18-25	36%
Hispanic or Latino	17%

Ranked West Elm Customer Satisfaction the Lowest

56-60	1%
Native American	0%
Retail	0%

West Elm Customer Satisfaction Score by Gender

Male customers rated West Elm's Customer Satisfaction score 1 points higher than Female customers.

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8 / 100

Male

	Very Satisfied	5%
	Satisfied	3%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	6%
	Very Dissatisfied	86%

7 / 100

Female

	Very Satisfied	4%
	Satisfied	3%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	11%
	Very Dissatisfied	81%

West Elm Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

West Elm's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.

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7 / 100

Very Satisfied	3%
Satisfied	4%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	84%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

84%

CSAT according to Hispanic or Latino

West Elm's Customer Satisfaction (CSAT) score was rated 17% according to Hispanic or Latino users and customers.

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17 / 100

Very Satisfied	12%
Satisfied	5%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	18%
Very Dissatisfied	65%

Very Satisfied

12%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

18%

Very Dissatisfied

65%

CSAT according to African American/Black

West Elm's Customer Satisfaction (CSAT) score was rated 7% according to African American/Black users and customers.

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7 / 100

Very Satisfied	7%
Satisfied	0%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	7%
Very Dissatisfied	73%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

73%

CSAT according to Asian or Pacific Islander

West Elm's Customer Satisfaction (CSAT) score was rated 14% according to Asian or Pacific Islander users and customers.

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14 / 100

Very Satisfied	14%
Satisfied	0%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	5%
Very Dissatisfied	76%

Very Satisfied

14%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

76%

CSAT according to Native American

West Elm's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

CSAT according to Other

West Elm's Customer Satisfaction (CSAT) score was rated 4% according to Other users and customers.

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4 / 100

Very Satisfied	2%
Satisfied	2%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	12%
Very Dissatisfied	84%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

84%

West Elm Customer Satisfaction Score by Age

West Elm's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

18-25

36%

26-30

31-35

36-40

13%

41-45

46-50

12%

51-55

56-60

61-65

66+

West Elm Customer Satisfaction Score by Usage

West Elm's Customer Satisfaction score was rated the highest by customers who have used West Elm's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4
1 to 2 Years	10
2 to 5 Years	3
5 to 10 Years	12
Over 10 Years	9

West Elm Customer Satisfaction Score by Industry

West Elm's Customer Satisfaction score was rated the highest by Furniture industry customers, and the lowest by Retail industry customers.

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{
	"title": "West Elm Customer Satisfaction Score by Industry",
	"text": "West Elm's Customer Satisfaction score was rated the highest by Furniture industry customers, and the lowest by Retail industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 4,
			"stars": 0,
			"csatScore": 4,
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			"label": "Accounting",
			"groupId": 495,
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			"groupId": 497,
			"score": 17,
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			"scoreClassName": "",
			"scoreLabel": 17
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		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 23,
			"stars": 0,
			"csatScore": 23,
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			"scoreClassName": "",
			"scoreLabel": 23
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 8,
			"stars": 0,
			"csatScore": 8,
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			"scoreClassName": "",
			"scoreLabel": 8
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 11,
			"stars": 0,
			"csatScore": 11,
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			"scoreClassName": "",
			"scoreLabel": 11
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		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 18,
			"stars": 0,
			"csatScore": 18,
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			"scoreClassName": "",
			"scoreLabel": 18
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 28,
			"stars": 0,
			"csatScore": 28,
			"text": "West Elm's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 28
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "West Elm's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "West Elm's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 4,
			"stars": 0,
			"csatScore": 4,
			"text": "West Elm's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 4
		},
		{
			"label": "Furniture",
			"groupId": 520,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "West Elm's Customer Satisfaction score is  rated by Furniture customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 66
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "West Elm's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 2,
			"stars": 0,
			"csatScore": 2,
			"text": "West Elm's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 2
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "West Elm's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Individual and Family Services",
			"groupId": 525,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "West Elm's Customer Satisfaction score is  rated by Individual and Family Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "West Elm's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "West Elm's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "West Elm's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 26,
			"stars": 0,
			"csatScore": 26,
			"text": "West Elm's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 26
		},
		{
			"label": "Philanthropy",
			"groupId": 545,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "West Elm's Customer Satisfaction score is  rated by Philanthropy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "West Elm's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 8,
			"stars": 0,
			"csatScore": 8,
			"text": "West Elm's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 8
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "West Elm's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "West Elm's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	4
Accounting	14
Aerospace and Aviation	0
Fashion and Beauty	17
Architecture and Planning	23
Arts and Entertainment	8
Banking and Financial Services	0
Biotech and Pharmaceuticals	11
Business and Consumer Services	18
Construction	28
Consulting	0
Consumer Goods	0
Education	4
Furniture	66
Government and Public Policy	12
Healthcare, Hospitals and Medicine	2
Hospitality	0
Individual and Family Services	0
Insurance	0
Legal	0
Manufacturing and Machinery	0
Marketing, Advertising and Research	26
Philanthropy	0
Professional Services	33
Real Estate	8
Restaurants	0
Retail	0

West Elm Customer Service

1.5/5

West Elm has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About West Elm's Customer Service

Address

San Francisco, CA

Website

http://www.westelm.com

Quick Insights into West Elm Customer Service

West Elm's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Venture Capital and Private Equity industry.

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Ranked West Elm Customer Service the Highest

18-25	2.2
Construction	1.7
1 to 2 Years	1.5

Ranked West Elm Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Venture Capital and Private Equity	1.5

West Elm Customer Service Score by Gender

West Elm's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

West Elm Customer Service Score by Ethnicity

West Elm's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

West Elm Customer Service Score by Age

West Elm's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 2.2	18-25	2.2
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

West Elm Customer Service Score by Usage

West Elm's Customer Service score was rated 1.5 stars by customers who have used West Elm's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

West Elm Customer Service Score by Industry

West Elm's Customer Service score was rated the highest by Construction industry customers, and the lowest by Venture Capital and Private Equity industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Fashion and Beauty	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Construction	1.7
Consulting	1.5
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Furniture	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.5
Insurance	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Media and Entertainment	1.5
Non-Profit	1.5
Philanthropy	1.5
Professional Services	1.5
Real Estate	1.5
Restaurants	1.5
Retail	1.5
Venture Capital and Private Equity	1.5

West Elm as an Employer

2.3/5

West Elm has a 2.3/5 stars for its overall company culture rated by their employees

bottom

CEO of West Elm

Alex Bellos

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

West Elm scored a -85 for Net Promoter Score and a -65 for Employee Net Promoter Score. NPS gauges how likely a customer of West Elm would recommend the brand to a friend. ENPS measures how likely West Elm employees would recommend working at West Elm to a friend.

Net Promoter Score

-85

NPS Score

6%	Promoters
3%	Passive
91%	Detractors

Employee Net Promoter Score

-65

eNPS Score

9%	Promoters
17%	Passive
74%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail