Pottery Barn NPS & Customer Reviews

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Pottery Barn

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Pottery Barn

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About Pottery Barn's Brand

Brand at a Glance

70%

Customer Loyalty

1.6/5

Product Quality

1.6/5

Pricing

1.5/5

Customer Service

Pottery Barn NPS

Pottery Barn's Net Promoter Score (NPS) is a -79 with 9% Promoters, 3% Passives, and 88% Detractors. Net Promoter Score tracks whether Pottery Barn's customers would recommend using the product based on a scale of -100 to 100.

Pottery Barn Overall NPS

-79

NPS

9%	Promoters
3%	Passives
88%	Detractors

Pottery Barn NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 -79	Jan 2025	-79
Feb 2025 -79	Feb 2025	-79
Apr 2025 -79	Apr 2025	-79
May 2025 -79	May 2025	-79
Jun 2025 -79	Jun 2025	-79
Jul 2025 -79	Jul 2025	-79
Aug 2025 -79	Aug 2025	-79
Sep 2025 -79	Sep 2025	-79
Oct 2025 -79	Oct 2025	-79
Nov 2025 -79	Nov 2025	-79
Dec 2025 -79	Dec 2025	-79
Jan 2026 -79	Jan 2026	-79

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Pottery Barn NPS by Gender

Pottery Barn's NPS was rated -88 by both Female and Male customers on Comparably.

Male

-88

Pottery Barn's NPS was rated -88 by Male customers on Comparably.

Promoters

Passives

94%

Detractors

Female

-88

Pottery Barn's NPS was rated -88 by Female customers on Comparably.

Promoters

Passives

93%

Detractors

Pottery Barn NPS by Ethnicity

Pottery Barn's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -91	Caucasian	-91
Hispanic or Latino -65	Hispanic or Latino	-65
African American/Black -84	African American/Black	-84
Asian or Pacific Islander -85	Asian or Pacific Islander	-85
Other -96	Other	-96

Pottery Barn NPS by Age

Pottery Barn's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

26-30

85%

31-35

100%

36-40

11%

84%

41-45

91%

46-50

92%

51-55

95%

56-60

100%

61-65

96%

66+

94%

Pottery Barn NPS by Usage

Pottery Barn's NPS was rated the highest by customers who have used Pottery Barn's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -96	Less than 1 Year	-96
1 to 2 Years -88	1 to 2 Years	-88
2 to 5 Years -89	2 to 5 Years	-89
5 to 10 Years -79	5 to 10 Years	-79
Over 10 Years -90	Over 10 Years	-90

Pottery Barn Customer Reviews

Out of the 139 Pottery Barn customer reviews 12 were positive and 127 were constructive. Pottery Barn customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Pottery Barn Customer Loyalty

70%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

70% of Pottery Barn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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70%

30%

Pottery Barn Customer Loyalty Score by Gender

Female customers rated Pottery Barn's Customer Loyalty score 13% higher than Male customers.

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Male

62%

Yes

Female

75%

Yes

Pottery Barn Customer Loyalty Score by Ethnicity

Pottery Barn's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Pottery Barn Customer Loyalty Score by Age

Pottery Barn's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 85%	18-25	85%
26-30 45%	26-30	45%
31-35 78%	31-35	78%
36-40 76%	36-40	76%
41-45 69%	41-45	69%
46-50 64%	46-50	64%
51-55 70%	51-55	70%
56-60 78%	56-60	78%
61-65 76%	61-65	76%
66+ 72%	66+	72%

Pottery Barn Customer Loyalty Score by Usage

Pottery Barn's Customer Loyalty score was rated the highest by customers who have used Pottery Barn's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	33%
1 to 2 Years	52%
2 to 5 Years	66%
5 to 10 Years	69%
Over 10 Years	83%

Pottery Barn Customer Loyalty Score by Industry

Pottery Barn's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Non-Profit industry customers.

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Tech	66%
Accounting	71%
Aerospace and Aviation	50%
Fashion and Beauty	100%
Architecture and Planning	63%
Arts and Entertainment	73%
Automotive and Transportation	100%
Banking and Financial Services	58%
Biotech and Pharmaceuticals	100%
Business and Consumer Services	72%
Chemicals	100%
Construction	66%
Consulting	74%
Consumer Goods	100%
Consumer Services	85%
Education	73%
Events Services	100%
Furniture	40%
Government and Public Policy	55%
Healthcare, Hospitals and Medicine	82%
Hospitality	40%
Individual and Family Services	70%
Insurance	64%
Legal	80%
Travel and Hospitality	70%
Marketing, Advertising and Research	58%
Media and Entertainment	70%
Military and Defense	82%
Non-Profit	40%
Professional Services	100%
Real Estate	85%
Retail	91%

Pottery Barn Product Quality

1.6/5

Pottery Barn has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.

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Pottery Barn Product Information

Pottery Barn’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Government and Public Policy industry rated Pottery Barn's product the highest. Reviewers from the Aerospace and Aviation industry rated Pottery Barn the lowest at 1.7.

Website: http://www.potterybarn.com

Company Size: 10,000+ Employees

Industry

Consumer Goods

Quick Insights into Pottery Barn Product Quality

Pottery Barn's Product Quality score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers from the Travel and Hospitality industry.

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Ranked Pottery Barn Product Quality the Highest

Government and Public Policy	4.2
18-25	3.8
Hispanic or Latino	1.9

Ranked Pottery Barn Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Travel and Hospitality	1.5

Pottery Barn Product Quality Score by Gender

Pottery Barn's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Pottery Barn Product Quality Score by Ethnicity

Pottery Barn's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.9	Hispanic or Latino	1.9
African American/Black 1.7	African American/Black	1.7
Asian or Pacific Islander 1.7	Asian or Pacific Islander	1.7
Other 1.5	Other	1.5

Pottery Barn Product Quality Score by Age

Pottery Barn's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.7	61-65	1.7
66+ 1.6	66+	1.6

Pottery Barn Product Quality Score by Usage

Pottery Barn's Product Quality score was rated the highest by customers who have used Pottery Barn's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.7
Over 10 Years	1.5

Pottery Barn Product Quality Score by Industry

Pottery Barn's Product Quality score was rated the highest by Government and Public Policy industry customers, and the lowest by Travel and Hospitality industry customers.

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Tech	1.8
Accounting	1.5
Aerospace and Aviation	1.7
Fashion and Beauty	1.9
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.6
Chemicals	1.5
Construction	1.5
Consulting	1.5
Consumer Goods	3.4
Consumer Services	1.5
Education	1.5
Events Services	3.5
Furniture	1.5
Government and Public Policy	4.2
Healthcare, Hospitals and Medicine	1.7
Hospitality	1.5
Individual and Family Services	2.8
Insurance	1.5
Legal	1.5
Travel and Hospitality	1.5
Marketing, Advertising and Research	1.5
Media and Entertainment	1.5
Military and Defense	1.6
Non-Profit	1.6
Professional Services	1.5
Real Estate	1.5
Retail	1.8

Pottery Barn Pricing

Pottery Barn ROI & Value For Money

1.6/5

Pottery Barn has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.

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Pottery Barn Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Events Services industry. The users from the Accounting industry think that they had the lowest ROI from Pottery Barn.

Quick Insights into Pottery Barn ROI

Pottery Barn's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Travel and Hospitality industry.

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Ranked Pottery Barn ROI the Highest

18-25	3.2
Events Services	3.1
Hispanic or Latino	1.9

Ranked Pottery Barn ROI the Lowest

Other	1.5
Over 10 Years	1.5
Travel and Hospitality	1.5

Pottery Barn ROI Score by Gender

Pottery Barn's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Pottery Barn ROI Score by Ethnicity

Pottery Barn's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.9	Hispanic or Latino	1.9
African American/Black 1.6	African American/Black	1.6
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Other 1.5	Other	1.5

Pottery Barn ROI Score by Age

Pottery Barn's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.2	18-25	3.2
26-30 1.6	26-30	1.6
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.8	66+	1.8

Pottery Barn ROI Score by Usage

Pottery Barn's ROI score was rated the highest by customers who have used Pottery Barn's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.8
Over 10 Years	1.5

Pottery Barn ROI Score by Industry

Pottery Barn's ROI score was rated the highest by Events Services industry customers, and the lowest by Travel and Hospitality industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Fashion and Beauty	2.4
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	2.1
Chemicals	2
Construction	1.5
Consulting	1.5
Consumer Goods	3
Consumer Services	1.6
Education	1.5
Events Services	3.1
Furniture	1.5
Government and Public Policy	2.9
Healthcare, Hospitals and Medicine	1.7
Hospitality	1.5
Individual and Family Services	2.1
Insurance	1.5
Legal	1.8
Travel and Hospitality	1.5
Marketing, Advertising and Research	1.7
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	2.6
Professional Services	1.5
Real Estate	1.5
Retail	1.7

Pottery Barn Customer Satisfaction (CSAT)

Pottery Barn Customer Satisfaction (CSAT) Score

8 / 100

Pottery Barn has an overall Customer Satisfaction score of 8 rated by its users and customers.

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Very Satisfied	5%
Satisfied	3%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	11%
Very Dissatisfied	78%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

78%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Pottery Barn Customer Satisfaction

Pottery Barn's Customer Satisfaction score was rated highest by customers from the Events Services industry, and rated lowest by customers from the Travel and Hospitality industry.

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Ranked Pottery Barn Customer Satisfaction the Highest

Events Services	67%
18-25	60%
Hispanic or Latino	15%

Ranked Pottery Barn Customer Satisfaction the Lowest

31-35	0%
African American/Black	0%
Travel and Hospitality	0%

Pottery Barn Customer Satisfaction Score by Gender

Female customers rated Pottery Barn's Customer Satisfaction score 2 points higher than Male customers.

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3 / 100

Male

	Very Satisfied	2%
	Satisfied	1%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	11%
	Very Dissatisfied	85%

5 / 100

Female

	Very Satisfied	4%
	Satisfied	1%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	8%
	Very Dissatisfied	86%

Pottery Barn Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Pottery Barn's Customer Satisfaction (CSAT) score was rated 5% according to Caucasian users and customers.

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5 / 100

Very Satisfied	4%
Satisfied	1%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	86%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

86%

CSAT according to Hispanic or Latino

Pottery Barn's Customer Satisfaction (CSAT) score was rated 15% according to Hispanic or Latino users and customers.

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15 / 100

Very Satisfied	15%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	8%
Very Dissatisfied	77%

Very Satisfied

15%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

77%

CSAT according to African American/Black

Pottery Barn's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	0%
Very Dissatisfied	91%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

91%

CSAT according to Asian or Pacific Islander

Pottery Barn's Customer Satisfaction (CSAT) score was rated 5% according to Asian or Pacific Islander users and customers.

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5 / 100

Very Satisfied	0%
Satisfied	5%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	16%
Very Dissatisfied	74%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

16%

Very Dissatisfied

74%

CSAT according to Other

Pottery Barn's Customer Satisfaction (CSAT) score was rated 4% according to Other users and customers.

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4 / 100

Very Satisfied	1%
Satisfied	3%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	3%
Very Dissatisfied	90%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

90%

Pottery Barn Customer Satisfaction Score by Age

Pottery Barn's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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100

Breakdown

Age

Score

18-25

60%

26-30

31-35

36-40

11%

41-45

46-50

51-55

56-60

61-65

66+

Pottery Barn Customer Satisfaction Score by Usage

Pottery Barn's Customer Satisfaction score was rated the highest by customers who have used Pottery Barn's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2
1 to 2 Years	6
2 to 5 Years	5
5 to 10 Years	10
Over 10 Years	4

Pottery Barn Customer Satisfaction Score by Industry

Pottery Barn's Customer Satisfaction score was rated the highest by Events Services industry customers, and the lowest by Travel and Hospitality industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Pottery Barn Customer Satisfaction Score by Industry",
	"text": "Pottery Barn's Customer Satisfaction score was rated the highest by Events Services industry customers, and the lowest by Travel and Hospitality industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 10,
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			"label": "Architecture and Planning",
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			"score": 0,
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			"scoreClassName": "",
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			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 0,
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			"scoreClassName": "",
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			"scoreClassName": "",
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			"groupId": 501,
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			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 9,
			"stars": 0,
			"csatScore": 9,
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			"scoreClassName": "",
			"scoreLabel": 9
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		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Pottery Barn's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Pottery Barn's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Events Services",
			"groupId": 517,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Pottery Barn's Customer Satisfaction score is  rated by Events Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Pottery Barn's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 2,
			"stars": 0,
			"csatScore": 2,
			"text": "Pottery Barn's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 2
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Pottery Barn's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Individual and Family Services",
			"groupId": 525,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Pottery Barn's Customer Satisfaction score is  rated by Individual and Family Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Pottery Barn's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "Pottery Barn's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Travel and Hospitality",
			"groupId": 530,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Pottery Barn's Customer Satisfaction score is  rated by Travel and Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 15,
			"stars": 0,
			"csatScore": 15,
			"text": "Pottery Barn's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 15
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Pottery Barn's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Pottery Barn's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Pottery Barn's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Pottery Barn's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 6,
			"stars": 0,
			"csatScore": 6,
			"text": "Pottery Barn's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 6
		}
	]
}

Tech	10
Accounting	5
Aerospace and Aviation	0
Fashion and Beauty	0
Architecture and Planning	0
Arts and Entertainment	0
Automotive and Transportation	0
Banking and Financial Services	0
Biotech and Pharmaceuticals	0
Business and Consumer Services	9
Construction	0
Consulting	0
Consumer Goods	50
Consumer Services	0
Education	0
Events Services	67
Government and Public Policy	0
Healthcare, Hospitals and Medicine	2
Hospitality	0
Individual and Family Services	0
Insurance	0
Legal	10
Travel and Hospitality	0
Marketing, Advertising and Research	15
Military and Defense	0
Non-Profit	0
Professional Services	0
Real Estate	0
Retail	6

Pottery Barn Customer Service

1.5/5

Pottery Barn has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Pottery Barn's Customer Service

Address

San Francisco, CA

Website

http://www.potterybarn.com

Phone Number

702-360-7002

Quick Insights into Pottery Barn Customer Service

Pottery Barn's Customer Service score was rated highest by customers from the Events Services industry, and rated lowest by customers from the Travel and Hospitality industry.

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Ranked Pottery Barn Customer Service the Highest

Events Services	3.5
18-25	3.2
1 to 2 Years	1.5

Ranked Pottery Barn Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Travel and Hospitality	1.5

Pottery Barn Customer Service Score by Gender

Pottery Barn's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Pottery Barn Customer Service Score by Ethnicity

Pottery Barn's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Other 1.5	Other	1.5

Pottery Barn Customer Service Score by Age

Pottery Barn's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 3.2	18-25	3.2
26-30 1.6	26-30	1.6
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Pottery Barn Customer Service Score by Usage

Pottery Barn's Customer Service score was rated 1.5 stars by customers who have used Pottery Barn's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Pottery Barn Customer Service Score by Industry

Pottery Barn's Customer Service score was rated the highest by Events Services industry customers, and the lowest by Travel and Hospitality industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Fashion and Beauty	1.6
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Chemicals	2
Construction	1.5
Consulting	1.5
Consumer Goods	2.4
Consumer Services	1.5
Education	1.5
Events Services	3.5
Furniture	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.5
Insurance	1.5
Legal	1.5
Travel and Hospitality	1.5
Marketing, Advertising and Research	1.5
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	1.5
Professional Services	1.5
Real Estate	1.5
Retail	1.5

Pottery Barn as an Employer

2.5/5

Pottery Barn has a 2.5/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of Pottery Barn

Laura Alber

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Pottery Barn scored a -79 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Pottery Barn would recommend the brand to a friend. ENPS measures how likely Pottery Barn employees would recommend working at Pottery Barn to a friend.

Net Promoter Score

-79

NPS Score

9%	Promoters
3%	Passive
88%	Detractors

Employee Net Promoter Score

-40

eNPS Score

22%	Promoters
16%	Passive
62%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail