15
NPS
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Jordan's Furniture
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About Jordan's Furniture's Brand
Jordan's Furniture is a furniture retailer in New England.
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Jordan's Furniture NPS
Jordan's Furniture's Net Promoter Score (NPS) is a 15 with 56% Promoters, 3% Passives, and 41% Detractors. Net Promoter Score tracks whether Jordan's Furniture's customers would recommend using the product based on a scale of -100 to 100.
Jordan's Furniture Overall NPS
| 56% | Promoters |
|---|---|
| 3% | Passives |
| 41% | Detractors |
Jordan's Furniture NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 13 | Aug 2024 | 13 |
Sep 2024 13 | Sep 2024 | 13 |
Oct 2024 15 | Oct 2024 | 15 |
Nov 2024 16 | Nov 2024 | 16 |
Dec 2024 20 | Dec 2024 | 20 |
Feb 2025 14 | Feb 2025 | 14 |
Apr 2025 16 | Apr 2025 | 16 |
May 2025 14 | May 2025 | 14 |
Aug 2025 16 | Aug 2025 | 16 |
Sep 2025 18 | Sep 2025 | 18 |
Mar 2026 16 | Mar 2026 | 16 |
May 2026 14 | May 2026 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jordan's Furniture NPS by Gender
Male customers rated Jordan's Furniture's NPS 92 points higher than Female customers.
Male
58
Jordan's Furniture's NPS was rated 58 by Male customers on Comparably.
79%
Promoters
0%
Passives
21%
Detractors
Female
-34
Jordan's Furniture's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Jordan's Furniture NPS by Ethnicity
Jordan's Furniture's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 28 | Caucasian | 28 |
Other -66 | Other | -66 |
Jordan's Furniture NPS by Age
Jordan's Furniture's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Jordan's Furniture NPS by Usage
Jordan's Furniture's NPS was rated the highest by customers who have used Jordan's Furniture's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -42 | 5 to 10 Years | -42 |
Over 10 Years 16 | Over 10 Years | 16 |
Jordan's Furniture Customer Reviews
Out of the 9 Jordan's Furniture customer reviews 5 were positive and 4 were constructive. Jordan's Furniture customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Jordan's Furniture Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Jordan's Furniture users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jordan's Furniture Customer Loyalty Score by Gender
Female customers rated Jordan's Furniture's Customer Loyalty score 6% higher than Male customers.
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Male
74%
Yes
Female
80%
Yes
Jordan's Furniture Customer Loyalty Score by Ethnicity
Jordan's Furniture's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jordan's Furniture.
78
out of 100
Caucasian
70
out of 100
Other
Jordan's Furniture Customer Loyalty Score by Age
Jordan's Furniture's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
56-60 82% | 56-60 | 82% |
61-65 55% | 61-65 | 55% |
66+ 85% | 66+ | 85% |
Jordan's Furniture Customer Loyalty Score by Usage
Jordan's Furniture's Customer Loyalty score was rated the highest by customers who have used Jordan's Furniture's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Jordan's Furniture Customer Loyalty Score by Industry
Jordan's Furniture's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Jordan's Furniture Product Quality
3.5/5
Jordan's Furniture has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Jordan's Furniture Product Information
Jordan's Furniture’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Jordan's Furniture's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Jordan's Furniture the lowest at 3.3.
- Website
- http://www.jordans.com/
- Company Size
- 1,001-5,000 Employees
Industry
Retail
Quick Insights into Jordan's Furniture Product Quality
Jordan's Furniture's Product Quality score was rated highest by customers from the Real Estate industry, and rated lowest by customers ages 41-45.
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Ranked Jordan's Furniture Product Quality the Highest
Ranked Jordan's Furniture Product Quality the Lowest
Jordan's Furniture Product Quality Score by Gender
Male customers rated Jordan's Furniture's Product Quality score 1.2 stars higher than Female customers.
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Male
3.9/5
Female
2.7/5
Jordan's Furniture Product Quality Score by Ethnicity
Jordan's Furniture's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Jordan's Furniture.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 2.2 | Other | 2.2 |
Jordan's Furniture Product Quality Score by Age
Jordan's Furniture's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Jordan's Furniture.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.8 | 41-45 | 1.8 |
56-60 3.6 | 56-60 | 3.6 |
61-65 3.2 | 61-65 | 3.2 |
66+ 3.4 | 66+ | 3.4 |
Jordan's Furniture Product Quality Score by Usage
Jordan's Furniture's Product Quality score was rated the highest by customers who have used Jordan's Furniture's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Jordan's Furniture Product Quality Score by Industry
Jordan's Furniture's Product Quality score was rated the highest by Real Estate industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Jordan's Furniture Pricing
Jordan's Furniture ROI & Value For Money
3.2/5
Jordan's Furniture has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Jordan's Furniture Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Jordan's Furniture.
Quick Insights into Jordan's Furniture ROI
Jordan's Furniture's ROI score was rated highest by customers from the Real Estate industry, and rated lowest by customers ages 41-45.
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Ranked Jordan's Furniture ROI the Highest
Ranked Jordan's Furniture ROI the Lowest
Jordan's Furniture ROI Score by Gender
Male customers rated Jordan's Furniture's ROI score 1.2 stars higher than Female customers.
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Male
3.8/5
Female
2.6/5
Jordan's Furniture ROI Score by Ethnicity
Jordan's Furniture's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jordan's Furniture.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Other 2.5 | Other | 2.5 |
Jordan's Furniture ROI Score by Age
Jordan's Furniture's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Jordan's Furniture.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.6 | 41-45 | 1.6 |
56-60 3.1 | 56-60 | 3.1 |
61-65 2.6 | 61-65 | 2.6 |
66+ 3.5 | 66+ | 3.5 |
Jordan's Furniture ROI Score by Usage
Jordan's Furniture's ROI score was rated the highest by customers who have used Jordan's Furniture's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Jordan's Furniture ROI Score by Industry
Jordan's Furniture's ROI score was rated the highest by Real Estate industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Jordan's Furniture Customer Satisfaction (CSAT)
Jordan's Furniture Customer Satisfaction (CSAT) Score
62 / 100
Jordan's Furniture has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
16%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
7%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jordan's Furniture Customer Satisfaction
Jordan's Furniture's Customer Satisfaction score was rated highest by customers from the Real Estate industry, and rated lowest by customers ages 41-45.
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Ranked Jordan's Furniture Customer Satisfaction the Highest
Ranked Jordan's Furniture Customer Satisfaction the Lowest
Jordan's Furniture Customer Satisfaction Score by Gender
Male customers rated Jordan's Furniture's Customer Satisfaction score 34 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Jordan's Furniture.
79 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 14% |
45 / 100
FemaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 5% | |
Very Dissatisfied | 44% |
Jordan's Furniture Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jordan's Furniture's Customer Satisfaction (CSAT) score was rated 68% according to Caucasian users and customers.
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68 / 100
Very Satisfied
48%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
28%
CSAT according to Other
Jordan's Furniture's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jordan's Furniture.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
50%
Jordan's Furniture Customer Satisfaction Score by Age
Jordan's Furniture's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Jordan's Furniture.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 56-60 | 60% | |||||||||||||||
| 61-65 | 50% | |||||||||||||||
| 66+ | 67% |
Jordan's Furniture Customer Satisfaction Score by Usage
Jordan's Furniture's Customer Satisfaction score was rated the highest by customers who have used Jordan's Furniture's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Jordan's Furniture Customer Satisfaction Score by Industry
Jordan's Furniture's Customer Satisfaction score was rated the highest by Real Estate industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Jordan's Furniture Customer Service
3.4/5
Jordan's Furniture has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Jordan's Furniture's Customer Service
Address
100 stockwell drive, Avon, MA 02764
Website
http://www.jordans.com/
Phone Number
508-580-4900
Quick Insights into Jordan's Furniture Customer Service
Jordan's Furniture's Customer Service score was rated highest by customers from the Real Estate industry, and rated lowest by customers ages 41-45.
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Ranked Jordan's Furniture Customer Service the Highest
Ranked Jordan's Furniture Customer Service the Lowest
Jordan's Furniture Customer Service Score by Gender
Male customers rated Jordan's Furniture's Customer Service score 1.3 stars higher than Female customers.
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Male
4/5
Female
2.7/5
Jordan's Furniture Customer Service Score by Ethnicity
Jordan's Furniture's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jordan's Furniture.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 2.5 | Other | 2.5 |
Jordan's Furniture Customer Service Score by Age
Jordan's Furniture's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Jordan's Furniture.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
56-60 3.4 | 56-60 | 3.4 |
61-65 3.2 | 61-65 | 3.2 |
66+ 3.7 | 66+ | 3.7 |
Jordan's Furniture Customer Service Score by Usage
Jordan's Furniture's Customer Service score was rated the highest by customers who have used Jordan's Furniture's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Jordan's Furniture Customer Service Score by Industry
Jordan's Furniture's Customer Service score was rated the highest by Real Estate industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Jordan's Furniture as an Employer
4.2/5
Jordan's Furniture has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Jordan's Furniture scored a 15 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Jordan's Furniture would recommend the brand to a friend. ENPS measures how likely Jordan's Furniture employees would recommend working at Jordan's Furniture to a friend.
Net Promoter Score
15
NPS Score
| 56% | Promoters |
|---|---|
| 3% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 54% | Promoters |
|---|---|
| 19% | Passive |
| 27% | Detractors |
