40
NPS
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Bonia Corporation Bhd
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About Bonia Corporation Bhd's Brand
Bonia Corporation Bhd and its subsidiaries are principally engaged in designing, manufacturing, marketing, retailing, wholesaling and franchising of fashionable leather goods, accessories and apparel. It is also engaged in property development. Among its major competitors, Bonia Corporation Bhd is ranked in 2nd place for NPS while CHARLES & KEITH is 1st, and Padini Holdings is 3rd.
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Bonia Corporation Bhd Ranking
- #2 / 3 of its competitors
Bonia Corporation Bhd NPS
Bonia Corporation Bhd's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Bonia Corporation Bhd's customers would recommend using the product based on a scale of -100 to 100.
Bonia Corporation Bhd Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Bonia Corporation Bhd NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Feb 2023 50 | Feb 2023 | 50 |
Jun 2024 40 | Jun 2024 | 40 |
How Other Brands Compare
Bonia Corporation Bhd is ranked second for NPS among its competitors. CHARLES & KEITH and Padini Holdings come in first and third.
Bonia Corporation Bhd |  Padini Holdings |  CHARLES & KEITH | |
| Global Ranking | #- | #920 | #- |
| NPS | 40 | 21 | 69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bonia Corporation Bhd NPS by Gender
Bonia Corporation Bhd's NPS was rated 67 by Female customers on Comparably.
Female
67
Bonia Corporation Bhd's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
Bonia Corporation Bhd's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Bonia Corporation Bhd NPS vs. Competitors
Compared to its competitors, Bonia Corporation Bhd's NPS is rated right above Padini Holdings, and is preceded by CHARLES & KEITH.
| COMPANY | NPS Score | |
|---|---|---|
| CHARLES & KEITH | 69 |
| Bonia Corporation Bhd | 40 |
| Padini Holdings | 21 |
Bonia Corporation Bhd Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Bonia Corporation Bhd users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bonia Corporation Bhd Customer Loyalty Score by Gender
Bonia Corporation Bhd's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Bonia Corporation Bhd Customer Loyalty vs. Competitors
Compared to its competitors, Bonia Corporation Bhd's Customer Loyalty score is rated right above CHARLES & KEITH, and is preceded by Padini Holdings.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Padini Holdings | 77% |
| Bonia Corporation Bhd | 73% |
| CHARLES & KEITH | 71% |
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Bonia Corporation Bhd Product Quality
4.1/5
Bonia Corporation Bhd has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Bonia Corporation Bhd Product Information
Bonia Corporation Bhd’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.bonia.com
- Company Size
- 501-1,000 Employees
Quick Insights into Bonia Corporation Bhd Product Quality
Bonia Corporation Bhd's Product Quality score was rated highest by Female customers.
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Ranked Bonia Corporation Bhd Product Quality the Highest
Bonia Corporation Bhd Product Quality Score by Gender
Bonia Corporation Bhd's Product Quality score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Bonia Corporation Bhd Product Quality vs. Competitors
Compared to its competitors, Bonia Corporation Bhd's Product Quality score is rated right above Padini Holdings, and is preceded by CHARLES & KEITH.
| COMPANY | Product Quality Score | |
|---|---|---|
| CHARLES & KEITH | 4.1/5 |
| Bonia Corporation Bhd | 4.1/5 |
| Padini Holdings | 4/5 |
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Bonia Corporation Bhd Pricing
Bonia Corporation Bhd ROI & Value For Money
4.1/5
Bonia Corporation Bhd has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Bonia Corporation Bhd ROI
Bonia Corporation Bhd's ROI score was rated highest by Female customers.
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Ranked Bonia Corporation Bhd ROI the Highest
Bonia Corporation Bhd ROI Score by Gender
Bonia Corporation Bhd's ROI score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Bonia Corporation Bhd Pricing vs. Competitors
Compared to its competitors, Bonia Corporation Bhd's ROI score is rated right above CHARLES & KEITH.
| COMPANY | Pricing Score | |
|---|---|---|
| Bonia Corporation Bhd | 4.1/5 |
| CHARLES & KEITH | 4/5 |
| Padini Holdings | 3.8/5 |
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Bonia Corporation Bhd Customer Satisfaction (CSAT)
Bonia Corporation Bhd Customer Satisfaction (CSAT) Score
100 / 100
Bonia Corporation Bhd has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bonia Corporation Bhd Customer Satisfaction
Bonia Corporation Bhd's Customer Satisfaction score was rated highest by Female customers.
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Ranked Bonia Corporation Bhd Customer Satisfaction the Highest
Bonia Corporation Bhd Customer Satisfaction Score by Gender
Bonia Corporation Bhd's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bonia Corporation Bhd.
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Bonia Corporation Bhd Customer Satisfaction vs. Competitors
Compared to its competitors, Bonia Corporation Bhd's Customer Satisfaction score is rated right above CHARLES & KEITH.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bonia Corporation Bhd | 100% |
| CHARLES & KEITH | 91% |
| Padini Holdings | 86% |
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Bonia Corporation Bhd Customer Service
4.1/5
Bonia Corporation Bhd has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Bonia Corporation Bhd's Customer Service
Address
Taman Midah, Kuala Lumpur, 56000
Website
www.bonia.com
Phone Number
7
Quick Insights into Bonia Corporation Bhd Customer Service
Bonia Corporation Bhd's Customer Service score was rated highest by Female customers.
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Ranked Bonia Corporation Bhd Customer Service the Highest
Bonia Corporation Bhd Customer Service Score by Gender
Bonia Corporation Bhd's Customer Service score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bonia Corporation Bhd.
Female
4.6/5
Male
N/A
Bonia Corporation Bhd Customer Service vs. Competitors
Compared to its competitors, Bonia Corporation Bhd's Customer Service score is rated right above CHARLES & KEITH.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bonia Corporation Bhd | 4.1/5 |
| CHARLES & KEITH | 4/5 |
| Padini Holdings | 3.9/5 |
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