69
NPS
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CHARLES & KEITH
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About CHARLES & KEITH's Brand
Retailer of ladies footwear and accessories. The company designs and sells shoes, bags, belts and other accessories through an online portal and retail outlets internationally. Among its major competitors, CHARLES & KEITH is ranked in 1st place for NPS while Aldo is 2nd, and Calvin Klein is 3rd.
Brand at a Glance
71%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
CHARLES & KEITH Ranking
- #1 / 3 of its competitors
CHARLES & KEITH NPS
CHARLES & KEITH's Net Promoter Score (NPS) is a 69 with 69% Promoters, 31% Passives, and 0% Detractors. Net Promoter Score tracks whether CHARLES & KEITH's customers would recommend using the product based on a scale of -100 to 100.
CHARLES & KEITH Overall NPS
| 69% | Promoters |
|---|---|
| 31% | Passives |
| 0% | Detractors |
CHARLES & KEITH NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Oct 2022 80 | Oct 2022 | 80 |
Nov 2022 83 | Nov 2022 | 83 |
Feb 2023 75 | Feb 2023 | 75 |
Apr 2024 77 | Apr 2024 | 77 |
May 2024 70 | May 2024 | 70 |
Sep 2024 66 | Sep 2024 | 66 |
Apr 2025 69 | Apr 2025 | 69 |
How Other Brands Compare
CHARLES & KEITH is ranked first for NPS among its competitors. Aldo and Calvin Klein come in second and third.
CHARLES & KEITH |  Calvin Klein |  Aldo | |
| Global Ranking | #- | #413 | #- |
| NPS | 69 | 30 | 50 |
| Valuation Updated every 24 hours for public companies | - | $5.25B | $6.67B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CHARLES & KEITH NPS by Gender
CHARLES & KEITH's NPS was rated 80 by Female customers on Comparably.
Female
80
CHARLES & KEITH's NPS was rated 80 by Female customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
Male
N/A
CHARLES & KEITH's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
CHARLES & KEITH NPS by Ethnicity
CHARLES & KEITH's NPS was rated 100 points by Asian or Pacific Islander customers on Comparably.
-100
-50
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| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
CHARLES & KEITH NPS by Age
CHARLES & KEITH's NPS was rated 75 points by customers ages 18-25 on Comparably.
CHARLES & KEITH NPS by Usage
CHARLES & KEITH's NPS was rated 67 points by customers who have used CHARLES & KEITH's products/services for 1 to 2 Years.
-100
-50
0
50
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| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
CHARLES & KEITH NPS vs. Competitors
Compared to its competitors, CHARLES & KEITH's NPS is rated right above Aldo.
| COMPANY | NPS Score | |
|---|---|---|
| CHARLES & KEITH | 69 |
| Aldo | 50 |
| Calvin Klein | 30 |
CHARLES & KEITH Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of CHARLES & KEITH users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CHARLES & KEITH Customer Loyalty Score by Gender
CHARLES & KEITH's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
CHARLES & KEITH Customer Loyalty Score by Ethnicity
CHARLES & KEITH's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
CHARLES & KEITH Customer Loyalty Score by Age
CHARLES & KEITH's Customer Loyalty score was rated 78% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
CHARLES & KEITH Customer Loyalty Score by Usage
CHARLES & KEITH's Customer Loyalty score was rated 70% by customers who have used CHARLES & KEITH's products/services for 1 to 2 Years.
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CHARLES & KEITH Customer Loyalty vs. Competitors
Compared to its competitors, CHARLES & KEITH's Customer Loyalty score is rated right below Aldo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Calvin Klein | 77% |
| Aldo | 73% |
| CHARLES & KEITH | 71% |
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CHARLES & KEITH Product Quality
4.1/5
CHARLES & KEITH has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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CHARLES & KEITH Product Information
CHARLES & KEITH’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.charleskeith.com
- Company Size
- 201-500 Employees
Quick Insights into CHARLES & KEITH Product Quality
CHARLES & KEITH's Product Quality score was rated highest by Asian or Pacific Islander customers.
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Ranked CHARLES & KEITH Product Quality the Highest
CHARLES & KEITH Product Quality Score by Gender
CHARLES & KEITH's Product Quality score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
CHARLES & KEITH Product Quality Score by Ethnicity
CHARLES & KEITH's Product Quality score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CHARLES & KEITH.
0
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| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
CHARLES & KEITH Product Quality Score by Age
CHARLES & KEITH's Product Quality score was rated 4.5 stars by customers ages 18-25 on Comparably.
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0
1
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| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
CHARLES & KEITH Product Quality Score by Usage
CHARLES & KEITH's Product Quality score was rated 4.3 stars by customers who have used CHARLES & KEITH's products/services for 1 to 2 Years.
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CHARLES & KEITH Product Quality vs. Competitors
Compared to its competitors, CHARLES & KEITH's Product Quality score is rated right above Calvin Klein.
| COMPANY | Product Quality Score | |
|---|---|---|
| CHARLES & KEITH | 4.1/5 |
| Calvin Klein | 4.1/5 |
| Aldo | 3.6/5 |
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CHARLES & KEITH Pricing
CHARLES & KEITH ROI & Value For Money
4/5
CHARLES & KEITH has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into CHARLES & KEITH ROI
CHARLES & KEITH's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked CHARLES & KEITH ROI the Highest
CHARLES & KEITH ROI Score by Gender
CHARLES & KEITH's ROI score was rated 4.2 by Female customers on Comparably.
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Female
4.2/5
Male
N/A
CHARLES & KEITH ROI Score by Ethnicity
CHARLES & KEITH's ROI score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CHARLES & KEITH.
0
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| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
CHARLES & KEITH ROI Score by Age
CHARLES & KEITH's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
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0
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| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
CHARLES & KEITH ROI Score by Usage
CHARLES & KEITH's ROI score was rated 3.6 stars by customers who have used CHARLES & KEITH's products/services for 1 to 2 Years.
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CHARLES & KEITH Pricing vs. Competitors
Compared to its competitors, CHARLES & KEITH's ROI score is rated right above Calvin Klein.
| COMPANY | Pricing Score | |
|---|---|---|
| CHARLES & KEITH | 4/5 |
| Calvin Klein | 3.9/5 |
| Aldo | 3.5/5 |
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CHARLES & KEITH Customer Satisfaction (CSAT)
CHARLES & KEITH Customer Satisfaction (CSAT) Score
91 / 100
CHARLES & KEITH has an overall Customer Satisfaction score of 91 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CHARLES & KEITH Customer Satisfaction
CHARLES & KEITH's Customer Satisfaction score was rated highest by customers who have used CHARLES & KEITH's products/services for 1 to 2 Years.
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Ranked CHARLES & KEITH Customer Satisfaction the Highest
CHARLES & KEITH Customer Satisfaction Score by Gender
CHARLES & KEITH's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
CHARLES & KEITH Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
CHARLES & KEITH's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CHARLES & KEITH.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CHARLES & KEITH Customer Satisfaction Score by Age
CHARLES & KEITH's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
CHARLES & KEITH Customer Satisfaction Score by Usage
CHARLES & KEITH's Customer Satisfaction score was rated 100 points by customers who have used CHARLES & KEITH's products/services for 1 to 2 Years.
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CHARLES & KEITH Customer Satisfaction vs. Competitors
Compared to its competitors, CHARLES & KEITH's Customer Satisfaction score is rated right above Calvin Klein.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CHARLES & KEITH | 91% |
| Calvin Klein | 80% |
| Aldo | 75% |
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CHARLES & KEITH Customer Service
4/5
CHARLES & KEITH has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About CHARLES & KEITH's Customer Service
Address
6, Tai Seng Link, Singapore, 534101
Website
www.charleskeith.com
Phone Number
5
Quick Insights into CHARLES & KEITH Customer Service
CHARLES & KEITH's Customer Service score was rated highest by Asian or Pacific Islander customers.
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Ranked CHARLES & KEITH Customer Service the Highest
CHARLES & KEITH Customer Service Score by Gender
CHARLES & KEITH's Customer Service score was rated 4.4 by Female customers on Comparably.
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Female
4.4/5
Male
N/A
CHARLES & KEITH Customer Service Score by Ethnicity
CHARLES & KEITH's Customer Service score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
CHARLES & KEITH Customer Service Score by Age
CHARLES & KEITH's Customer Service score was rated 4.2 stars by customers ages 18-25 on Comparably.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
CHARLES & KEITH Customer Service Score by Usage
CHARLES & KEITH's Customer Service score was rated 4 stars by customers who have used CHARLES & KEITH's products/services for 1 to 2 Years.
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CHARLES & KEITH Customer Service vs. Competitors
Compared to its competitors, CHARLES & KEITH's Customer Service score is rated right above Aldo, and is preceded by Calvin Klein.
| COMPANY | Customer Service Score | |
|---|---|---|
| Calvin Klein | 4/5 |
| CHARLES & KEITH | 4/5 |
| Aldo | 3.6/5 |
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