18
NPS
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DePuy Synthes
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About DePuy Synthes' Brand
DePuy Synthes provides the most comprehensive orthopaedic and neurological solutions in the world. Among its major competitors, DePuy Synthes is ranked in 5th place for NPS while ConforMIS is 1st, and Stryker is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
DePuy Synthes Ranking
- #4 / 4 of its competitors
DePuy Synthes NPS
DePuy Synthes's Net Promoter Score (NPS) is a 18 with 50% Promoters, 18% Passives, and 32% Detractors. Net Promoter Score tracks whether DePuy Synthes's customers would recommend using the product based on a scale of -100 to 100.
DePuy Synthes Overall NPS
| 50% | Promoters |
|---|---|
| 18% | Passives |
| 32% | Detractors |
DePuy Synthes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 23 | Feb 2024 | 23 |
Mar 2024 22 | Mar 2024 | 22 |
Apr 2024 22 | Apr 2024 | 22 |
May 2024 19 | May 2024 | 19 |
Jun 2024 19 | Jun 2024 | 19 |
Jul 2024 19 | Jul 2024 | 19 |
Aug 2024 19 | Aug 2024 | 19 |
Oct 2024 17 | Oct 2024 | 17 |
Nov 2024 19 | Nov 2024 | 19 |
Dec 2024 17 | Dec 2024 | 17 |
Mar 2025 18 | Mar 2025 | 18 |
May 2025 18 | May 2025 | 18 |
How Other Brands Compare
DePuy Synthes is ranked #4 for NPS among its competitors. Stryker and Smith & Nephew come in first and second, with Zimmer Biomet coming in at third.
DePuy Synthes |  Smith & Nephew |  Zimmer Biomet |  Stryker | |
| Global Ranking | #- | #925 | #999 | #- |
| NPS | 18 | 31 | 27 | 35 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $18.08B | $33.33B | $91.43B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DePuy Synthes NPS by Gender
Male customers rated DePuy Synthes's NPS 5 points higher than Female customers.
Male
15
DePuy Synthes's NPS was rated 15 by Male customers on Comparably.
48%
Promoters
19%
Passives
33%
Detractors
Female
10
DePuy Synthes's NPS was rated 10 by Female customers on Comparably.
40%
Promoters
30%
Passives
30%
Detractors
DePuy Synthes NPS by Ethnicity
DePuy Synthes's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -7 | Caucasian | -7 |
African American/Black 17 | African American/Black | 17 |
Asian or Pacific Islander 57 | Asian or Pacific Islander | 57 |
Other 34 | Other | 34 |
DePuy Synthes NPS by Age
DePuy Synthes's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
DePuy Synthes NPS by Usage
DePuy Synthes's NPS was rated the highest by customers who have used DePuy Synthes's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 13 | 1 to 2 Years | 13 |
2 to 5 Years -40 | 2 to 5 Years | -40 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years 100 | Over 10 Years | 100 |
DePuy Synthes NPS vs. Competitors
Compared to its competitors, DePuy Synthes's NPS is rated right below Zimmer Biomet.
| COMPANY | NPS Score | |
|---|---|---|
 | ConforMIS | 100 |
| Stryker | 35 |
| Smith & Nephew | 31 |
| Zimmer Biomet | 27 |
| DePuy Synthes | 18 |
DePuy Synthes Customer Reviews
Out of the 5 DePuy Synthes customer reviews 3 were positive and 2 were constructive. DePuy Synthes customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
DePuy Synthes Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of DePuy Synthes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DePuy Synthes Customer Loyalty Score by Gender
Male customers rated DePuy Synthes's Customer Loyalty score 32% higher than Female customers.
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Male
87%
Yes
Female
55%
Yes
DePuy Synthes Customer Loyalty Score by Ethnicity
DePuy Synthes's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DePuy Synthes.
65
out of 100
Caucasian
85
out of 100
African American/Black
74
out of 100
Asian or Pacific Islander
100
out of 100
Other
DePuy Synthes Customer Loyalty Score by Age
DePuy Synthes's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 64% | 26-30 | 64% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
46-50 100% | 46-50 | 100% |
51-55 55% | 51-55 | 55% |
56-60 70% | 56-60 | 70% |
DePuy Synthes Customer Loyalty Score by Usage
DePuy Synthes's Customer Loyalty score was rated the highest by customers who have used DePuy Synthes's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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DePuy Synthes Customer Loyalty Score by Industry
DePuy Synthes's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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DePuy Synthes Customer Loyalty vs. Competitors
Compared to its competitors, DePuy Synthes's Customer Loyalty score is rated right above Smith & Nephew, and is preceded by Stryker.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ConforMIS | 100% |
| Zimmer Biomet | 80% |
| Stryker | 76% |
| DePuy Synthes | 76% |
| Smith & Nephew | 74% |
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DePuy Synthes Product Quality
3.9/5
DePuy Synthes has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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DePuy Synthes Product Information
DePuy Synthes’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated DePuy Synthes's product the highest. Reviewers from the Tech industry rated DePuy Synthes the lowest at 3.1.
- Website
- http://www.depuysynthes.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Healthcare
Quick Insights into DePuy Synthes Product Quality
DePuy Synthes's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.
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Ranked DePuy Synthes Product Quality the Highest
Ranked DePuy Synthes Product Quality the Lowest
DePuy Synthes Product Quality Score by Gender
Male customers rated DePuy Synthes's Product Quality score 1.1 stars higher than Female customers.
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Male
4.2/5
Female
3.1/5
DePuy Synthes Product Quality Score by Ethnicity
DePuy Synthes's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 5 | Other | 5 |
DePuy Synthes Product Quality Score by Age
DePuy Synthes's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
31-35 3.2 | 31-35 | 3.2 |
36-40 5 | 36-40 | 5 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3.5 | 51-55 | 3.5 |
56-60 3.5 | 56-60 | 3.5 |
DePuy Synthes Product Quality Score by Usage
DePuy Synthes's Product Quality score was rated the highest by customers who have used DePuy Synthes's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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DePuy Synthes Product Quality Score by Industry
DePuy Synthes's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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DePuy Synthes Product Quality vs. Competitors
Compared to its competitors, DePuy Synthes's Product Quality score is rated right above Zimmer Biomet, and is preceded by Smith & Nephew.
| COMPANY | Product Quality Score | |
|---|---|---|
| ConforMIS | 4.5/5 |
| Stryker | 4.1/5 |
| Smith & Nephew | 3.9/5 |
| DePuy Synthes | 3.9/5 |
| Zimmer Biomet | 3.9/5 |
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DePuy Synthes Pricing
DePuy Synthes ROI & Value For Money
3.7/5
DePuy Synthes has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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DePuy Synthes Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from DePuy Synthes.
Quick Insights into DePuy Synthes ROI
DePuy Synthes's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.
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Ranked DePuy Synthes ROI the Highest
Ranked DePuy Synthes ROI the Lowest
DePuy Synthes ROI Score by Gender
Male customers rated DePuy Synthes's ROI score 0.3 stars higher than Female customers.
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Male
3.5/5
Female
3.2/5
DePuy Synthes ROI Score by Ethnicity
DePuy Synthes's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.5 | Other | 4.5 |
DePuy Synthes ROI Score by Age
DePuy Synthes's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
31-35 3.2 | 31-35 | 3.2 |
36-40 4.6 | 36-40 | 4.6 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3.2 | 51-55 | 3.2 |
56-60 3 | 56-60 | 3 |
DePuy Synthes ROI Score by Usage
DePuy Synthes's ROI score was rated the highest by customers who have used DePuy Synthes's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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DePuy Synthes ROI Score by Industry
DePuy Synthes's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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DePuy Synthes Pricing vs. Competitors
Compared to its competitors, DePuy Synthes's ROI score is rated right below Smith & Nephew.
| COMPANY | Pricing Score | |
|---|---|---|
| ConforMIS | 5/5 |
| Zimmer Biomet | 3.9/5 |
| Stryker | 3.8/5 |
| Smith & Nephew | 3.8/5 |
| DePuy Synthes | 3.7/5 |
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DePuy Synthes Customer Satisfaction (CSAT)
DePuy Synthes Customer Satisfaction (CSAT) Score
71 / 100
DePuy Synthes has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Very Satisfied
41%
Satisfied
30%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
5%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DePuy Synthes Customer Satisfaction
DePuy Synthes's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 51-55.
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Ranked DePuy Synthes Customer Satisfaction the Highest
Ranked DePuy Synthes Customer Satisfaction the Lowest
DePuy Synthes Customer Satisfaction Score by Gender
Male customers rated DePuy Synthes's Customer Satisfaction score 29 points higher than Female customers.
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73 / 100
MaleVery Satisfied | 56% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 4% | |
Very Dissatisfied | 17% |
44 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
DePuy Synthes Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
DePuy Synthes' Customer Satisfaction (CSAT) score was rated 46% according to Caucasian users and customers.
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46 / 100
Very Satisfied
23%
Satisfied
23%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
31%
CSAT according to African American/Black
DePuy Synthes' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Asian or Pacific Islander
DePuy Synthes' Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
DePuy Synthes Customer Satisfaction Score by Age
DePuy Synthes's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 31-35 | 60% | |||||||||||||||
| 51-55 | 20% | |||||||||||||||
| 56-60 | 67% |
DePuy Synthes Customer Satisfaction Score by Usage
DePuy Synthes's Customer Satisfaction score was rated the highest by customers who have used DePuy Synthes's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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DePuy Synthes Customer Satisfaction Score by Industry
DePuy Synthes's Customer Satisfaction score was rated 66 points by both Healthcare, Hospitals and Medicine and Tech industry customers.
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}DePuy Synthes Customer Satisfaction vs. Competitors
Compared to its competitors, DePuy Synthes's Customer Satisfaction score is rated right above Zimmer Biomet, and is preceded by Smith & Nephew.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ConforMIS | 100% |
| Stryker | 87% |
| Smith & Nephew | 79% |
| DePuy Synthes | 71% |
| Zimmer Biomet | 68% |
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DePuy Synthes Customer Service
3.6/5
DePuy Synthes has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About DePuy Synthes's Customer Service
Address
Raynham, MA 02767
Website
http://www.depuysynthes.com/
Phone Number
574-267-8143
Quick Insights into DePuy Synthes Customer Service
DePuy Synthes's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.
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Ranked DePuy Synthes Customer Service the Highest
Ranked DePuy Synthes Customer Service the Lowest
DePuy Synthes Customer Service Score by Gender
Male customers rated DePuy Synthes's Customer Service score 0.5 stars higher than Female customers.
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Male
3.7/5
Female
3.2/5
DePuy Synthes Customer Service Score by Ethnicity
DePuy Synthes's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.5 | Other | 4.5 |
DePuy Synthes Customer Service Score by Age
DePuy Synthes's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
31-35 3.2 | 31-35 | 3.2 |
36-40 4.6 | 36-40 | 4.6 |
46-50 3.1 | 46-50 | 3.1 |
51-55 3.4 | 51-55 | 3.4 |
56-60 3.1 | 56-60 | 3.1 |
DePuy Synthes Customer Service Score by Usage
DePuy Synthes's Customer Service score was rated the highest by customers who have used DePuy Synthes's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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DePuy Synthes Customer Service Score by Industry
DePuy Synthes's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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DePuy Synthes Customer Service vs. Competitors
Compared to its competitors, DePuy Synthes's Customer Service score is rated right below Zimmer Biomet.
| COMPANY | Customer Service Score | |
|---|---|---|
| ConforMIS | 5/5 |
| Stryker | 4/5 |
| Smith & Nephew | 3.9/5 |
| Zimmer Biomet | 3.9/5 |
| DePuy Synthes | 3.6/5 |
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DePuy Synthes as an Employer
4.3/5
DePuy Synthes has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
DePuy Synthes scored a 18 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of DePuy Synthes would recommend the brand to a friend. ENPS measures how likely DePuy Synthes employees would recommend working at DePuy Synthes to a friend.
Net Promoter Score
18
NPS Score
| 50% | Promoters |
|---|---|
| 18% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 56% | Promoters |
|---|---|
| 24% | Passive |
| 20% | Detractors |
