100
NPS
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ConforMIS
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About ConforMIS' Brand
ConforMIS develops personalized, patient-specific implants and instrumentation for knee-related therapeutics. Among its major competitors, ConforMIS is ranked in 1st place for NPS while ABIOMED is 2nd, and Smith & Nephew is 3rd.Their current market cap is $8.47M
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
ConforMIS Ranking
- #1 / 4 of its competitors
ConforMIS NPS
ConforMIS's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether ConforMIS's customers would recommend using the product based on a scale of -100 to 100.
ConforMIS Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
ConforMIS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 100 | Jan 2024 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
How Other Brands Compare
ConforMIS is ranked first for NPS among its competitors. ABIOMED and Smith & Nephew come in second and third, with Glaukos Corporation coming in at #4. Among those competitors, it is the lowest valued company behind Smith & Nephew.
ConforMIS |  Smith & Nephew |  ABIOMED |  Glaukos Corporation | |
| Global Ranking | #- | #925 | #- | #- |
| NPS | 100 | 31 | 39 | - |
| Valuation Updated every 24 hours for public companies | $8.47M | $18.08B | $14.42B | $3.28B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ConforMIS NPS vs. Competitors
Compared to its competitors, ConforMIS's NPS is rated right above ABIOMED.
| COMPANY | NPS Score | |
|---|---|---|
| ConforMIS | 100 |
| ABIOMED | 39 |
| Smith & Nephew | 31 |
 | CR Bard | 29 |
 | Exactech | 20 |
 | DePuy Synthes | 18 |
 | Park-Ohio Holdings | 0 |
ConforMIS Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ConforMIS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ConforMIS Customer Loyalty vs. Competitors
Compared to its competitors, ConforMIS's Customer Loyalty score is rated right above Exactech.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ConforMIS | 100% |
| Exactech | 85% |
| DePuy Synthes | 76% |
| Smith & Nephew | 74% |
| CR Bard | 74% |
| ABIOMED | 73% |
| Park-Ohio Holdings | 10% |
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ConforMIS Product Quality
4.5/5
ConforMIS has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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ConforMIS Product Information
ConforMIS’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.conformis.com
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Consumer Services
Healthcare
ConforMIS Product Quality vs. Competitors
Compared to its competitors, ConforMIS's Product Quality score is rated right above Exactech.
| COMPANY | Product Quality Score | |
|---|---|---|
| ConforMIS | 4.5/5 |
| Exactech | 4.1/5 |
| Park-Ohio Holdings | 4/5 |
| ABIOMED | 3.9/5 |
| Smith & Nephew | 3.9/5 |
| DePuy Synthes | 3.9/5 |
| CR Bard | 3/5 |
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ConforMIS Pricing
ConforMIS ROI & Value For Money
5/5
ConforMIS has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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ConforMIS Pricing vs. Competitors
Compared to its competitors, ConforMIS's ROI score is rated right above Exactech.
| COMPANY | Pricing Score | |
|---|---|---|
| ConforMIS | 5/5 |
| Exactech | 4.1/5 |
| Park-Ohio Holdings | 4/5 |
| Smith & Nephew | 3.8/5 |
| ABIOMED | 3.7/5 |
| DePuy Synthes | 3.7/5 |
| CR Bard | 3.1/5 |
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ConforMIS Customer Satisfaction (CSAT)
ConforMIS Customer Satisfaction (CSAT) Score
100 / 100
ConforMIS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ConforMIS Customer Satisfaction vs. Competitors
Compared to its competitors, ConforMIS's Customer Satisfaction score is rated right above Exactech.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ConforMIS | 100% |
| Exactech | 100% |
| Park-Ohio Holdings | 100% |
| Smith & Nephew | 79% |
| ABIOMED | 74% |
| DePuy Synthes | 71% |
| CR Bard | 54% |
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ConforMIS Customer Service
5/5
ConforMIS has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About ConforMIS's Customer Service
Address
2 Fourth Ave., Burlington, MA
Website
http://www.conformis.com
Phone Number
(781) 345-0147
ConforMIS Customer Service vs. Competitors
Compared to its competitors, ConforMIS's Customer Service score is rated right above ABIOMED.
| COMPANY | Customer Service Score | |
|---|---|---|
| ConforMIS | 5/5 |
| ABIOMED | 4/5 |
| Park-Ohio Holdings | 4/5 |
| Smith & Nephew | 3.9/5 |
| Exactech | 3.9/5 |
| DePuy Synthes | 3.6/5 |
| CR Bard | 3/5 |
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ConforMIS as an Employer
3.0/5
ConforMIS has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ConforMIS scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of ConforMIS would recommend the brand to a friend. ENPS measures how likely ConforMIS employees would recommend working at ConforMIS to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
