20
NPS
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Exactech
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About Exactech's Brand
"Exactech develops, manufactures, markets and distributes orthopedic implant devices and related surgical instrumentation and biologic services." Among its major competitors, Exactech is ranked in 3rd place for NPS while ConforMIS is 1st, and Zimmer Biomet is 2nd.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
3.9/5
Customer Service
Exactech Ranking
- #3 / 4 of its competitors
Exactech NPS
Exactech's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Exactech's customers would recommend using the product based on a scale of -100 to 100.
Exactech Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Exactech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Jun 2024 33 | Jun 2024 | 33 |
Jul 2024 50 | Jul 2024 | 50 |
Aug 2025 20 | Aug 2025 | 20 |
How Other Brands Compare
Exactech is ranked third for NPS among its competitors. ConforMIS and Zimmer Biomet come in first and second, with PatientSafe Solutions coming in at #4.
Exactech |  Zimmer Biomet |  PatientSafe Solutions |  ConforMIS | |
| Global Ranking | #- | #999 | #- | #- |
| NPS | 20 | 27 | - | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $33.33B | $370.00M | $8.47M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Exactech NPS by Gender
Exactech's NPS was rated 34 by Male customers on Comparably.
Male
34
Exactech's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Exactech's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Exactech NPS vs. Competitors
Compared to its competitors, Exactech's NPS is rated right above TigerText, and is preceded by Zimmer Biomet.
| COMPANY | NPS Score | |
|---|---|---|
| ConforMIS | 100 |
| Zimmer Biomet | 27 |
| Exactech | 20 |
 | TigerText | N/A |
| PatientSafe Solutions | N/A |
Exactech Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Exactech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Exactech Customer Loyalty Score by Gender
Exactech's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Exactech Customer Loyalty Score by Industry
Exactech's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
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Exactech Customer Loyalty vs. Competitors
Compared to its competitors, Exactech's Customer Loyalty score is rated right above Zimmer Biomet, and is preceded by ConforMIS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ConforMIS | 100% |
| Exactech | 85% |
| Zimmer Biomet | 80% |
| TigerText | N/A |
| PatientSafe Solutions | N/A |
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Exactech Product Quality
4.1/5
Exactech has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Exactech Product Information
Exactech’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Exactech's product the highest.
- Website
- www.exac.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Quick Insights into Exactech Product Quality
Exactech's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Exactech Product Quality the Highest
Exactech Product Quality Score by Gender
Exactech's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Exactech Product Quality Score by Industry
Exactech's Product Quality score was rated 4.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Exactech Product Quality vs. Competitors
Compared to its competitors, Exactech's Product Quality score is rated right above Zimmer Biomet, and is preceded by ConforMIS.
| COMPANY | Product Quality Score | |
|---|---|---|
| ConforMIS | 4.5/5 |
| Exactech | 4.1/5 |
| Zimmer Biomet | 3.9/5 |
| TigerText | N/A |
| PatientSafe Solutions | N/A |
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Exactech Pricing
Exactech ROI & Value For Money
4.1/5
Exactech has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Exactech Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Exactech ROI
Exactech's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Exactech ROI the Highest
Exactech ROI Score by Gender
Exactech's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Exactech ROI Score by Industry
Exactech's ROI score was rated 4.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Exactech Pricing vs. Competitors
Compared to its competitors, Exactech's ROI score is rated right above Zimmer Biomet, and is preceded by ConforMIS.
| COMPANY | Pricing Score | |
|---|---|---|
| ConforMIS | 5/5 |
| Exactech | 4.1/5 |
| Zimmer Biomet | 3.9/5 |
| TigerText | N/A |
| PatientSafe Solutions | N/A |
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Exactech Customer Satisfaction (CSAT)
Exactech Customer Satisfaction (CSAT) Score
100 / 100
Exactech has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Exactech Customer Satisfaction vs. Competitors
Compared to its competitors, Exactech's Customer Satisfaction score is rated right above Zimmer Biomet, and is preceded by ConforMIS.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ConforMIS | 100% |
| Exactech | 100% |
| Zimmer Biomet | 68% |
| TigerText | 0% |
| PatientSafe Solutions | 0% |
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Exactech Customer Service
3.9/5
Exactech has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Exactech's Customer Service
Address
Gainesville, FL
Website
www.exac.com
Quick Insights into Exactech Customer Service
Exactech's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Exactech Customer Service the Highest
Exactech Customer Service Score by Gender
Exactech's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Exactech Customer Service Score by Industry
Exactech's Customer Service score was rated 4.1 stars by Healthcare, Hospitals and Medicine industry customers.
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Exactech Customer Service vs. Competitors
Compared to its competitors, Exactech's Customer Service score is rated right above TigerText, and is preceded by Zimmer Biomet.
| COMPANY | Customer Service Score | |
|---|---|---|
| ConforMIS | 5/5 |
| Zimmer Biomet | 3.9/5 |
| Exactech | 3.9/5 |
| TigerText | N/A |
| PatientSafe Solutions | N/A |
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Exactech as an Employer
2.4/5
Exactech has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Exactech scored a 20 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Exactech would recommend the brand to a friend. ENPS measures how likely Exactech employees would recommend working at Exactech to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 10% | Promoters |
|---|---|
| 20% | Passive |
| 70% | Detractors |
