ABIOMED NPS & Customer Reviews

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ABIOMED

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ABIOMED

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About ABIOMED's Brand

ABIOMED, Inc. is a provider of mechanical circulatory. Among its major competitors, ABIOMED is ranked in 1st place for NPS while Symmetry Surgical is 2nd, and Medtronic is 3rd.Their current market cap is $14.42B

Brand at a Glance

73%

Customer Loyalty

3.9/5

Product Quality

3.7/5

Pricing

4/5

Customer Service

ABIOMED Ranking

^#1 / 4 of its competitors

ABIOMED NPS

ABIOMED's Net Promoter Score (NPS) is a 39 with 61% Promoters, 17% Passives, and 22% Detractors. Net Promoter Score tracks whether ABIOMED's customers would recommend using the product based on a scale of -100 to 100.

ABIOMED Overall NPS

NPS

61%	Promoters
17%	Passives
22%	Detractors

ABIOMED NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2022 66	Sep 2022	66
Dec 2022 -17	Dec 2022	-17
Mar 2023 -1	Mar 2023	-1
May 2023 13	May 2023	13
Jun 2023 11	Jun 2023	11
Aug 2023 27	Aug 2023	27
Nov 2023 33	Nov 2023	33
Feb 2024 38	Feb 2024	38
May 2024 36	May 2024	36
Jul 2024 40	Jul 2024	40
Oct 2024 43	Oct 2024	43
Jan 2025 39	Jan 2025	39

How Other Brands Compare

ABIOMED is ranked first for NPS among its competitors. Medtronic and CryoLife come in second and third, with National HealthCare Corporation coming in at #4. Among those competitors, it is the second most valued company behind Medtronic.

	ABIOMED	Medtronic	National HealthCare Corporation	CryoLife
Global Ranking	#-	#546	#-	#-
NPS	39	30	-40	0
Valuation Updated every 24 hours for public companies	$14.42B	$152.54B	$949.71M	$720.12M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

ABIOMED NPS vs. Competitors

Compared to its competitors, ABIOMED's NPS is rated right above Symmetry Surgical.

COMPANY		NPS Score
	ABIOMED	39
	Symmetry Surgical	34
	Medtronic	30
	CryoLife	0
	Senior Care Centers	-20
	National HealthCare Corporation	-40

ABIOMED Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of ABIOMED users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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73%

27%

ABIOMED Customer Loyalty vs. Competitors

Compared to its competitors, ABIOMED's Customer Loyalty score is rated right above Symmetry Surgical, and is preceded by Medtronic.

COMPANY		Customer Loyalty Score
	Senior Care Centers	83%
	Medtronic	77%
	ABIOMED	73%
	Symmetry Surgical	68%
	CryoLife	68%
	National HealthCare Corporation	65%

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ABIOMED Product Quality

3.9/5

ABIOMED has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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ABIOMED Product Information

ABIOMED’s product quality score is a 3.9 out of 5 as rated by its users and customers.

Website: http://abiomed.com

Company Size: 501-1,000 Employees

Industry

Healthcare

ABIOMED Product Quality vs. Competitors

Compared to its competitors, ABIOMED's Product Quality score is rated right above Medtronic, and is preceded by Symmetry Surgical.

COMPANY		Product Quality Score
	Symmetry Surgical	4/5
	ABIOMED	3.9/5
	Medtronic	3.9/5
	CryoLife	3.5/5
	Senior Care Centers	3/5
	National HealthCare Corporation	2.8/5

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ABIOMED Pricing

ABIOMED ROI & Value For Money

3.7/5

ABIOMED has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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ABIOMED Pricing vs. Competitors

Compared to its competitors, ABIOMED's ROI score is rated right above CryoLife, and is preceded by Symmetry Surgical.

COMPANY		Pricing Score
	Medtronic	3.9/5
	Symmetry Surgical	3.8/5
	ABIOMED	3.7/5
	CryoLife	3.3/5
	Senior Care Centers	3.2/5
	National HealthCare Corporation	2.6/5

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ABIOMED Customer Satisfaction (CSAT)

ABIOMED Customer Satisfaction (CSAT) Score

74 / 100

ABIOMED has an overall Customer Satisfaction score of 74 rated by its users and customers.

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Very Satisfied	47%
Satisfied	27%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

47%

Satisfied

27%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

20%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

ABIOMED Customer Satisfaction vs. Competitors

Compared to its competitors, ABIOMED's Customer Satisfaction score is rated right above Medtronic, and is preceded by CryoLife.

COMPANY		Customer Satisfaction (CSAT) Score
	Symmetry Surgical	100%
	CryoLife	75%
	ABIOMED	74%
	Medtronic	72%
	Senior Care Centers	67%
	National HealthCare Corporation	40%

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ABIOMED Customer Service

4/5

ABIOMED has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About ABIOMED's Customer Service

Address

Danvers, MA

Website

http://abiomed.com

Phone Number

(978) 646-1400

ABIOMED Customer Service vs. Competitors

Compared to its competitors, ABIOMED's Customer Service score is rated right above Medtronic.

COMPANY		Customer Service Score
	ABIOMED	4/5
	Medtronic	4/5
	Symmetry Surgical	3.8/5
	Senior Care Centers	3.5/5
	CryoLife	3.3/5
	National HealthCare Corporation	2.5/5

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ABIOMED as an Employer

3.3/5

ABIOMED has a 3.3/5 stars for its overall company culture rated by their employees

top

25%

CEO of ABIOMED

Michael Minogue

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

ABIOMED scored a 39 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of ABIOMED would recommend the brand to a friend. ENPS measures how likely ABIOMED employees would recommend working at ABIOMED to a friend.

Net Promoter Score

NPS Score

61%	Promoters
17%	Passive
22%	Detractors

Employee Net Promoter Score

-18

eNPS Score

32%	Promoters
18%	Passive
50%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail