34
NPS
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Symmetry Surgical
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About Symmetry Surgical's Brand
Symmetry Surgical is a leading healthcare technology and solutions supplier of high-quality surgical instrumentation, a full line electrosurgery portfolio and minimally invasive surgical devices.
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Symmetry Surgical NPS
Symmetry Surgical's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Symmetry Surgical's customers would recommend using the product based on a scale of -100 to 100.
Symmetry Surgical Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Symmetry Surgical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
Apr 2023 33 | Apr 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Symmetry Surgical Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Symmetry Surgical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Symmetry Surgical Product Quality
4/5
Symmetry Surgical has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Symmetry Surgical's overall Product Quality score rated by its users and customers.
Symmetry Surgical Product Information
Symmetry Surgical’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Healthcare, Hospitals and Medicine
Symmetry Surgical Pricing
Symmetry Surgical ROI & Value For Money
3.8/5
Symmetry Surgical has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Symmetry Surgical's overall ROI score rated by its users and customers.
Symmetry Surgical Customer Satisfaction (CSAT)
Symmetry Surgical Customer Satisfaction (CSAT) Score
100 / 100
Symmetry Surgical has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Symmetry Surgical Customer Service
3.8/5
Symmetry Surgical has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Symmetry Surgical's Customer Service
Address
3034 Owen Dr., Antioch, TN 37013
Website
https://www.symmetrysurgical.com/
Phone Number
6158339107
Symmetry Surgical's Social Links
Symmetry Surgical as an Employer
2.4/5
Symmetry Surgical has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Symmetry Surgical scored a 34 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Symmetry Surgical would recommend the brand to a friend. ENPS measures how likely Symmetry Surgical employees would recommend working at Symmetry Surgical to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 11% | Promoters |
|---|---|
| 11% | Passive |
| 78% | Detractors |
