0
NPS
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CryoLife
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About CryoLife's Brand
CryoLife, Inc. (CryoLife) is a biological medical device company, which has been focused on the development of implantable biological
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
CryoLife NPS
CryoLife's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether CryoLife's customers would recommend using the product based on a scale of -100 to 100.
CryoLife Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
CryoLife NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Oct 2021 -50 | Oct 2021 | -50 |
Oct 2022 0 | Oct 2022 | 0 |
Sep 2023 -25 | Sep 2023 | -25 |
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CryoLife Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of CryoLife users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CryoLife Product Quality
3.5/5
CryoLife has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CryoLife's overall Product Quality score rated by its users and customers.
CryoLife Product Information
CryoLife’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.cryolife.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
SaaS
CryoLife Pricing
CryoLife ROI & Value For Money
3.3/5
CryoLife has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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CryoLife Customer Satisfaction (CSAT)
CryoLife Customer Satisfaction (CSAT) Score
75 / 100
CryoLife has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CryoLife Customer Service
3.3/5
CryoLife has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock CryoLife's overall Customer Service score rated by its users and customers.
About CryoLife's Customer Service
Address
1655 Roberts Blvd, Kennesaw, Kennesaw, GA
Website
http://www.cryolife.com
Phone Number
(770) 590-3747
CryoLife as an Employer
3.4/5
CryoLife has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
CryoLife scored a 0 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of CryoLife would recommend the brand to a friend. ENPS measures how likely CryoLife employees would recommend working at CryoLife to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
