-40
NPS
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National HealthCare Corporation
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About National HealthCare Corporation's Brand
Brand at a Glance
65%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
National HealthCare Corporation NPS
National HealthCare Corporation's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether National HealthCare Corporation's customers would recommend using the product based on a scale of -100 to 100.
National HealthCare Corporation Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
National HealthCare Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Nov 2022 -50 | Nov 2022 | -50 |
Apr 2024 -66 | Apr 2024 | -66 |
May 2024 -25 | May 2024 | -25 |
Aug 2025 -40 | Aug 2025 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National HealthCare Corporation Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of National HealthCare Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
National HealthCare Corporation Product Quality
2.8/5
National HealthCare Corporation has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock National HealthCare Corporation's overall Product Quality score rated by its users and customers.
National HealthCare Corporation Product Information
National HealthCare Corporation’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.nhccare.com
National HealthCare Corporation Pricing
National HealthCare Corporation ROI & Value For Money
2.6/5
National HealthCare Corporation has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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National HealthCare Corporation Customer Satisfaction (CSAT)
National HealthCare Corporation Customer Satisfaction (CSAT) Score
40 / 100
National HealthCare Corporation has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
National HealthCare Corporation Customer Service
2.5/5
National HealthCare Corporation has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock National HealthCare Corporation's overall Customer Service score rated by its users and customers.
About National HealthCare Corporation's Customer Service
Website
http://www.nhccare.com
National HealthCare Corporation as an Employer
2.9/5
National HealthCare Corporation has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of National HealthCare Corporation
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
National HealthCare Corporation scored a -40 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of National HealthCare Corporation would recommend the brand to a friend. ENPS measures how likely National HealthCare Corporation employees would recommend working at National HealthCare Corporation to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
