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DTCC is

Ranked

#73

Banking and Financial Services Brands

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DTCC

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DTCC is ranked #73 in Banking and Financial Services Brands

About DTCC's Brand

Securing Today. Shaping Tomorrow. DTCC’s brand is ranked #904 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of DTCC. When compared to other organizations within the Banking and Financial Services industry, DTCC is ranked #73. Among its major competitors, DTCC is ranked in 1st place for NPS while Euroclear Bank is 2nd.

Brand at a Glance

67%

Customer Loyalty

3.4/5

Product Quality

3.7/5

Pricing

3.9/5

Customer Service

DTCC CMO

Marie Chinnici-Everitt

DTCC Ranking

^#73 in Banking and Financial Services
^#1 / 2 of its competitors

DTCC NPS

DTCC's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether DTCC's customers would recommend using the product based on a scale of -100 to 100.

DTCC Overall NPS

NPS

40%	Promoters
20%	Passives
40%	Detractors

DTCC NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2024 11	Mar 2024	11
Apr 2024 8	Apr 2024	8
May 2024 5	May 2024	5
Aug 2024 3	Aug 2024	3
Sep 2024 2	Sep 2024	2
Nov 2024 0	Nov 2024	0
Jan 2025 -3	Jan 2025	-3
Feb 2025 -3	Feb 2025	-3
Apr 2025 0	Apr 2025	0
May 2025 -3	May 2025	-3
Aug 2025 -1	Aug 2025	-1
Nov 2025 0	Nov 2025	0

How Other Brands Compare

DTCC is ranked first for NPS among its competitors. Euroclear Bank comes in second.

	DTCC	Euroclear Bank
Global Ranking	#904	#-
NPS	0	0

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

DTCC NPS by Gender

Female customers rated DTCC's NPS 37 points higher than Male customers.

Male

-51

DTCC's NPS was rated -51 by Male customers on Comparably.

12%

Promoters

25%

Passives

63%

Detractors

Female

-14

DTCC's NPS was rated -14 by Female customers on Comparably.

24%

Promoters

38%

Passives

38%

Detractors

DTCC NPS by Ethnicity

DTCC's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -15	Caucasian	-15
Hispanic or Latino -100	Hispanic or Latino	-100
Asian or Pacific Islander -40	Asian or Pacific Islander	-40

DTCC NPS by Age

DTCC's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

31-35

33%

67%

36-40

33%

67%

41-45

50%

DTCC NPS by Usage

DTCC's NPS was rated the highest by customers who have used DTCC's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years -25	1 to 2 Years	-25
5 to 10 Years -60	5 to 10 Years	-60
Over 10 Years 0	Over 10 Years	0

DTCC NPS vs. Competitors

Compared to its competitors, DTCC's NPS is rated right above Euroclear Bank.

COMPANY		NPS Score
	DTCC	0
	Euroclear Bank	0

DTCC NPS vs Companies in Banking and Financial Services

In the Banking and Financial Services industry, DTCC's NPS is rated right below USAA.

COMPANY		NPS Score
	Visa	32
	JPMorgan Chase & Co	31
	Mastercard	27
	Stripe	26
	Block	25
	American Express	18
	PayPal	9
	USAA	7
	DTCC	0

DTCC Customer Reviews

Out of the 3 DTCC customer reviews 2 were positive and 1 was constructive. DTCC customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

DTCC Customer Loyalty

67%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

67% of DTCC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

67%

33%

DTCC Customer Loyalty Score by Gender

Female customers rated DTCC's Customer Loyalty score 34% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of DTCC.

Male

66%

Yes

Female

100%

Yes

DTCC Customer Loyalty Score by Ethnicity

DTCC's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

Asian or Pacific Islander

DTCC Customer Loyalty Score by Age

DTCC's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of DTCC.

20%

40%

60%

80%

100%

Summary	Age	Score
31-35 70%	31-35	70%
36-40 100%	36-40	100%
41-45 55%	41-45	55%

DTCC Customer Loyalty Score by Usage

DTCC's Customer Loyalty score was rated the highest by customers who have used DTCC's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	70%
1 to 2 Years	78%
5 to 10 Years	100%
Over 10 Years	100%

DTCC Customer Loyalty Score by Industry

DTCC's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	100%
Accounting	70%
Banking and Financial Services	85%

DTCC Customer Loyalty vs. Competitors

Compared to its competitors, DTCC's Customer Loyalty score is rated right below Euroclear Bank.

COMPANY		Customer Loyalty Score
	Euroclear Bank	85%
	DTCC	67%

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Customer Loyalty for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, DTCC's Customer Loyalty score is rated right below Block.

COMPANY		Customer Loyalty Score
	USAA	87%
	American Express	85%
	Visa	84%
	JPMorgan Chase & Co	83%
	PayPal	79%
	Mastercard	78%
	Stripe	77%
	Block	76%
	DTCC	67%

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DTCC Product Quality

3.4/5

DTCC has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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DTCC Product Information

DTCC’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated DTCC's product the highest. Reviewers from the Accounting industry rated DTCC the lowest at 2.3.

Website: http://www.dtcc.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

FinTech

Quick Insights into DTCC Product Quality

DTCC's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked DTCC Product Quality the Highest

Female	4.5
Tech	4.3
Hispanic or Latino	4

Ranked DTCC Product Quality the Lowest

Over 10 Years	2.6
Accounting	2.3
Male	2.2

DTCC Product Quality Score by Gender

Female customers rated DTCC's Product Quality score 2.3 stars higher than Male customers.

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Male

2.2/5

Female

4.5/5

DTCC Product Quality Score by Ethnicity

DTCC's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 4	Hispanic or Latino	4
Asian or Pacific Islander 2.9	Asian or Pacific Islander	2.9

DTCC Product Quality Score by Age

DTCC's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

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Summary	Age	Score
31-35 3.8	31-35	3.8
36-40 3.1	36-40	3.1
41-45 3.2	41-45	3.2

DTCC Product Quality Score by Usage

DTCC's Product Quality score was rated the highest by customers who have used DTCC's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	3.9
5 to 10 Years	3.7
Over 10 Years	2.6

DTCC Product Quality Score by Industry

DTCC's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	4.3
Accounting	2.3
Banking and Financial Services	3.2

DTCC Product Quality vs. Competitors

Compared to its competitors, DTCC's Product Quality score is rated right below Euroclear Bank.

COMPANY		Product Quality Score
	Euroclear Bank	4.1/5
	DTCC	3.4/5

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Product Quality for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, DTCC's Product Quality score is rated right above USAA, and is preceded by PayPal.

COMPANY		Product Quality Score
	Visa	4.1/5
	JPMorgan Chase & Co	4/5
	Mastercard	4/5
	Stripe	3.8/5
	Block	3.6/5
	American Express	3.5/5
	PayPal	3.5/5
	DTCC	3.4/5
	USAA	3.3/5

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DTCC Pricing

DTCC ROI & Value For Money

3.7/5

DTCC has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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DTCC Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from DTCC.

Quick Insights into DTCC ROI

DTCC's ROI score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked DTCC ROI the Highest

Female	4
5 to 10 Years	3.5
Tech	3.3

Ranked DTCC ROI the Lowest

36-40	2.8
Accounting	2.6
Male	2.4

DTCC ROI Score by Gender

Female customers rated DTCC's ROI score 1.6 stars higher than Male customers.

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Male

2.4/5

Female

4/5

DTCC ROI Score by Ethnicity

DTCC's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.1	Caucasian	3.1
Hispanic or Latino 3.1	Hispanic or Latino	3.1
Asian or Pacific Islander 3	Asian or Pacific Islander	3

DTCC ROI Score by Age

DTCC's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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Summary	Age	Score
31-35 3	31-35	3
36-40 2.8	36-40	2.8
41-45 3.1	41-45	3.1

DTCC ROI Score by Usage

DTCC's ROI score was rated the highest by customers who have used DTCC's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.1
1 to 2 Years	3.1
5 to 10 Years	3.5
Over 10 Years	3.3

DTCC ROI Score by Industry

DTCC's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	3.3
Accounting	2.6
Banking and Financial Services	3.1

DTCC Pricing vs. Competitors

Compared to its competitors, DTCC's ROI score is rated right above Euroclear Bank.

COMPANY		Pricing Score
	DTCC	3.7/5
	Euroclear Bank	3.7/5

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ROI for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, DTCC's ROI score is rated right above Stripe, and is preceded by Mastercard.

COMPANY		Pricing Score
	Visa	3.9/5
	JPMorgan Chase & Co	3.9/5
	Mastercard	3.9/5
	DTCC	3.7/5
	Stripe	3.7/5
	Block	3.6/5
	PayPal	3.4/5
	American Express	3.3/5
	USAA	3.2/5

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DTCC Customer Satisfaction (CSAT)

DTCC Customer Satisfaction (CSAT) Score

62 / 100

DTCC has an overall Customer Satisfaction score of 62 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	23%
Satisfied	39%
Neither Satisfied nor Dissatisfied	18%
Dissatisfied	11%
Very Dissatisfied	9%

Very Satisfied

23%

Satisfied

39%

Neither Satisfied nor Dissatisfied

18%

Dissatisfied

11%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into DTCC Customer Satisfaction

DTCC's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers ages 41-45.

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Ranked DTCC Customer Satisfaction the Highest

Tech	100%
Female	88%
5 to 10 Years	75%

Ranked DTCC Customer Satisfaction the Lowest

Asian or Pacific Islander	60%
Male	43%
41-45	34%

DTCC Customer Satisfaction Score by Gender

Female customers rated DTCC's Customer Satisfaction score 45 points higher than Male customers.

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43 / 100

Male

	Very Satisfied	14%
	Satisfied	29%
	Neither Satisfied nor Dissatisfied	29%
	Dissatisfied	0%
	Very Dissatisfied	28%

88 / 100

Female

	Very Satisfied	38%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	12%
	Dissatisfied	0%
	Very Dissatisfied	0%

DTCC Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

DTCC's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.

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66 / 100

Very Satisfied	33%
Satisfied	33%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

33%

Satisfied

33%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

17%

CSAT according to Hispanic or Latino

DTCC's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.

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67 / 100

Very Satisfied	0%
Satisfied	67%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

67%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

DTCC's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.

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60 / 100

Very Satisfied	20%
Satisfied	40%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

20%

Satisfied

40%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

20%

DTCC Customer Satisfaction Score by Age

DTCC's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

31-35

67%

41-45

34%

DTCC Customer Satisfaction Score by Usage

DTCC's Customer Satisfaction score was rated the highest by customers who have used DTCC's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	67
1 to 2 Years	67
5 to 10 Years	75
Over 10 Years	67

DTCC Customer Satisfaction Score by Industry

DTCC's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	100
Banking and Financial Services	67

DTCC Customer Satisfaction vs. Competitors

Compared to its competitors, DTCC's Customer Satisfaction score is rated right below Euroclear Bank.

COMPANY		Customer Satisfaction (CSAT) Score
	Euroclear Bank	100%
	DTCC	62%

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Customer Satisfaction for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, DTCC's Customer Satisfaction score is rated right above American Express, and is preceded by Block.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Mastercard	79%
	JPMorgan Chase & Co	77%
	Stripe	68%
	PayPal	64%
	Block	63%
	DTCC	62%
	American Express	62%
	USAA	30%

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DTCC Customer Service

3.9/5

DTCC has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About DTCC's Customer Service

Address

55 Water Street, New York City, NY

Website

http://www.dtcc.com/

Phone Number

(718) 840-6897

Quick Insights into DTCC Customer Service

DTCC's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked DTCC Customer Service the Highest

Female	4.1
5 to 10 Years	3.7
41-45	3.6

Ranked DTCC Customer Service the Lowest

Caucasian	3
Accounting	2.6
Male	2.5

DTCC Customer Service Score by Gender

Female customers rated DTCC's Customer Service score 1.6 stars higher than Male customers.

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Male

2.5/5

Female

4.1/5

DTCC Customer Service Score by Ethnicity

DTCC's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DTCC.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3	Caucasian	3
Hispanic or Latino 3.5	Hispanic or Latino	3.5
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4

DTCC Customer Service Score by Age

DTCC's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
31-35 3	31-35	3
36-40 3	36-40	3
41-45 3.6	41-45	3.6

DTCC Customer Service Score by Usage

DTCC's Customer Service score was rated the highest by customers who have used DTCC's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	3.1
5 to 10 Years	3.7
Over 10 Years	3.1

DTCC Customer Service Score by Industry

DTCC's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.

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Tech	3.1
Accounting	2.6
Banking and Financial Services	3.6

DTCC Customer Service vs. Competitors

Compared to its competitors, DTCC's Customer Service score is rated right above Euroclear Bank.

COMPANY		Customer Service Score
	DTCC	3.9/5
	Euroclear Bank	3.9/5

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Customer Service for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, DTCC's Customer Service score is rated right above Stripe, and is preceded by Mastercard.

COMPANY		Customer Service Score
	Visa	4/5
	JPMorgan Chase & Co	4/5
	Mastercard	3.9/5
	DTCC	3.9/5
	Stripe	3.6/5
	Block	3.4/5
	American Express	3.4/5
	USAA	3.3/5
	PayPal	3.3/5

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DTCC as an Employer

2.7/5

DTCC has a 2.7/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of DTCC

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

DTCC scored a 0 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of DTCC would recommend the brand to a friend. ENPS measures how likely DTCC employees would recommend working at DTCC to a friend.

Net Promoter Score

NPS Score

40%	Promoters
20%	Passive
40%	Detractors

Employee Net Promoter Score

-37

eNPS Score

22%	Promoters
19%	Passive
59%	Detractors

Global Ranking Snapshot

DTCC is ranked #904 in the Global Top 100 Brands. It ranks just behind ServiceTitan Inc. and just ahead of Qlik.

RANK			INDUSTRY
902	Legrand	John Selldorff	Consumer Goods
903	ServiceTitan Inc.	Ara Mahdessian	Tech
904	DTCC		Banking and Financial Services
905	Qlik	Mike Capone	SaaS
906	Samsara	Sanjit Biswas	Business and Consumer Services
907	Khaadi	Asif Ali	Fashion and Beauty
908	Books A Million	Terrance Finley	Retail