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NPS
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Euroclear Bank
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About Euroclear Bank's Brand
Provider of banking services. The company operates as a banking institution, that offers commercial banking services for retail investors. It also offers securities settlement, asset management, bond trading, equities, derivatives, investment funds, loans, funds and tax services. Among its major competitors, Euroclear Bank is ranked in 2nd place for NPS while DTCC is 1st, and LCH is 3rd.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Euroclear Bank Ranking
- #2 / 3 of its competitors
Euroclear Bank NPS
Euroclear Bank's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Euroclear Bank's customers would recommend using the product based on a scale of -100 to 100.
Euroclear Bank Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Euroclear Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Jun 2023 0 | Jun 2023 | 0 |
Aug 2023 0 | Aug 2023 | 0 |
Feb 2024 25 | Feb 2024 | 25 |
Jul 2024 0 | Jul 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Euroclear Bank NPS vs. Competitors
Compared to its competitors, Euroclear Bank's NPS is rated right below DTCC.
| COMPANY | NPS Score | |
|---|---|---|
 | DTCC | 0 |
| Euroclear Bank | 0 |
Euroclear Bank Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Euroclear Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Euroclear Bank Customer Loyalty vs. Competitors
Compared to its competitors, Euroclear Bank's Customer Loyalty score is rated right above DTCC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Euroclear Bank | 85% |
| DTCC | 67% |
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Euroclear Bank Product Quality
4.1/5
Euroclear Bank has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Euroclear Bank Product Information
Euroclear Bank’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.euroclear.com
- Company Size
- 1,001-5,000 Employees
Euroclear Bank Product Quality vs. Competitors
Compared to its competitors, Euroclear Bank's Product Quality score is rated right above DTCC.
| COMPANY | Product Quality Score | |
|---|---|---|
| Euroclear Bank | 4.1/5 |
| DTCC | 3.4/5 |
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Euroclear Bank Pricing
Euroclear Bank ROI & Value For Money
3.7/5
Euroclear Bank has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Euroclear Bank Pricing vs. Competitors
Compared to its competitors, Euroclear Bank's ROI score is rated right below DTCC.
| COMPANY | Pricing Score | |
|---|---|---|
| DTCC | 3.7/5 |
| Euroclear Bank | 3.7/5 |
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Euroclear Bank Customer Satisfaction (CSAT)
Euroclear Bank Customer Satisfaction (CSAT) Score
100 / 100
Euroclear Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Euroclear Bank Customer Satisfaction vs. Competitors
Compared to its competitors, Euroclear Bank's Customer Satisfaction score is rated right above DTCC.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Euroclear Bank | 100% |
| DTCC | 62% |
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Euroclear Bank Customer Service
3.9/5
Euroclear Bank has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Euroclear Bank's Customer Service
Address
1 Boulevard du Roi Albert II, Brussels, 1210 Argentina
Website
www.euroclear.com
Euroclear Bank Customer Service vs. Competitors
Compared to its competitors, Euroclear Bank's Customer Service score is rated right below DTCC.
| COMPANY | Customer Service Score | |
|---|---|---|
| DTCC | 3.9/5 |
| Euroclear Bank | 3.9/5 |
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Euroclear Bank as an Employer
Consumer vs. Employees
Euroclear Bank scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Euroclear Bank would recommend the brand to a friend. ENPS measures how likely Euroclear Bank employees would recommend working at Euroclear Bank to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
