Rbc NPS & Customer Reviews | Comparably
Rbc is
Ranked
#71
in
Banking and Financial Services Brands
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Rbc is ranked #71 in Banking and Financial Services Brands

About Rbc's Brand

RBC is a Russian multimedia holding company. Rbc’s brand is ranked #897 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Rbc. When compared to other organizations within the Banking and Financial Services industry, Rbc is ranked #71. Among its major competitors, Rbc is ranked in 2nd place for NPS while SchoolsFirst Federal Credit Union is 1st, and Scotiabank is 3rd.Their current market cap is $123.84B

Brand at a Glance

82%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service

Rbc Ranking

Rbc NPS

Rbc's Net Promoter Score (NPS) is a 24 with 53% Promoters, 18% Passives, and 29% Detractors. Net Promoter Score tracks whether Rbc's customers would recommend using the product based on a scale of -100 to 100.

Rbc Overall NPS

24
NPS
53%Promoters
18%Passives
29%Detractors
Rbc Overall NPS

Rbc NPS Trend

-100
-50
0
50
100
Apr 2024
23
Apr 202423
May 2024
24
May 202424
Jun 2024
25
Jun 202425
Aug 2024
27
Aug 202427
Sep 2024
24
Sep 202424
Oct 2024
24
Oct 202424
Nov 2024
26
Nov 202426
Dec 2024
24
Dec 202424
Jan 2025
24
Jan 202524
Jul 2025
24
Jul 202524
Aug 2025
24
Aug 202524
Oct 2025
24
Oct 202524

How Other Brands Compare

Rbc is ranked first for NPS among its competitors. Scotiabank and Td Bank come in second and third, with Santander coming in at #4. Among those competitors, it is the most valued company.

Rbc's Logo
Rbc
Td Bank's Logo
Td Bank
Scotiabank's Logo
Scotiabank
Santander's Logo
Santander
Global Ranking#897#-#-#-
NPS241516-21
Valuation Updated every 24 hours for public companies$123.84B$121.22B$68.70B$59.30B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Rbc NPS by Gender

Male customers rated Rbc's NPS 2 points higher than Female customers.

Male

13

Rbc's NPS was rated 13 by Male customers on Comparably.

46%
Promoters
21%
Passives
33%
Detractors

Female

11

Rbc's NPS was rated 11 by Female customers on Comparably.

35%
Promoters
41%
Passives
24%
Detractors

Rbc NPS by Ethnicity

Rbc's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
-33
Caucasian-33
African American/Black
13
African American/Black13
Asian or Pacific Islander
31
Asian or Pacific Islander31
Other
12
Other12

Rbc NPS by Age

Rbc's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

0
20
40
60
80
100
Promoters
50%
Passives
10%
Detractors
40%
18-2550%10%40%
Promoters
33%
Passives
17%
Detractors
50%
26-3033%17%50%
Promoters
42%
Passives
29%
Detractors
29%
31-3542%29%29%
Promoters
67%
Passives
33%
Detractors
0%
36-4067%33%0%
Promoters
28%
Passives
43%
Detractors
29%
41-4528%43%29%
Promoters
67%
Passives
33%
Detractors
0%
66+67%33%0%

Rbc NPS by Usage

Rbc's NPS was rated the highest by customers who have used Rbc's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
-30
Less than 1 Year-30
1 to 2 Years
11
1 to 2 Years11
2 to 5 Years
29
2 to 5 Years29
5 to 10 Years
28
5 to 10 Years28
Over 10 Years
30
Over 10 Years30

Rbc NPS vs. Competitors

Compared to its competitors, Rbc's NPS is rated right above Scotiabank, and is preceded by SchoolsFirst Federal Credit Union.

Rbc NPS vs Companies in Banking and Financial Services

In the Banking and Financial Services industry, Rbc's NPS is rated right above American Express, and is preceded by Block.

Rbc Customer Reviews

Out of the 9 Rbc customer reviews 7 were positive and 2 were constructive. Rbc customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
The interest rates are significantly higher than most of the bank's competitors
What do you value most about this brand?
I am always on the go and value the convenience they offer.
What do you value most about this brand?
user friendly websites and easy to understand
What do you value most about this brand?
safety of my money here
What do you value most about this brand?
everything RBC is a overall perfect bank

Rbc Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Rbc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82
82%
18
18%
Rbc Customer Loyalty

Rbc Customer Loyalty Score by Gender

Female customers rated Rbc's Customer Loyalty score 21% higher than Male customers.

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Male
74%
Yes
Female
95%
Yes

Rbc Customer Loyalty Score by Ethnicity

Rbc's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

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85
out of 100
Caucasian
87
out of 100
African American/Black
86
out of 100
Asian or Pacific Islander
66
out of 100
Other

Rbc Customer Loyalty Score by Age

Rbc's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

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0
20%
40%
60%
80%
100%
18-25
64%
18-2564%
26-30
85%
26-3085%
31-35
74%
31-3574%
36-40
100%
36-40100%
41-45
87%
41-4587%
66+
100%
66+100%

Rbc Customer Loyalty Score by Usage

Rbc's Customer Loyalty score was rated the highest by customers who have used Rbc's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
64%
1 to 2 Years
90%
2 to 5 Years
61%
5 to 10 Years
87%
Over 10 Years
100%

Rbc Customer Loyalty Score by Industry

Rbc's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
82%
Accounting
74%
Aerospace and Aviation
40%
Business and Consumer Services
70%

Rbc Customer Loyalty vs. Competitors

Compared to its competitors, Rbc's Customer Loyalty score is rated right above Scotiabank, and is preceded by SchoolsFirst Federal Credit Union.

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Customer Loyalty for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Rbc's Customer Loyalty score is rated right above PayPal, and is preceded by JPMorgan Chase & Co.

COMPANYCustomer Loyalty Score
USAA87%
American Express85%
Visa84%
JPMorgan Chase & Co83%
Rbc82%
PayPal79%
Mastercard78%
Stripe77%
Block76%

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PayPal's Logo
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Block's Logo

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Rbc Product Quality

3.7/5

Rbc has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Rbc Product Information

Rbc’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Rbc's product the highest. Reviewers from the Aerospace and Aviation industry rated Rbc the lowest at 3.1.

Website
http://rbcholding.com/
Company Size
10,000+ Employees

Industry

Content
Media
Sports & Entertainment

Quick Insights into Rbc Product Quality

Rbc's Product Quality score was rated highest by customers ages 66+, and rated lowest by Caucasian customers.

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Ranked Rbc Product Quality the Highest

66+
4.6
Tech
4.3
1 to 2 Years
4.1

Ranked Rbc Product Quality the Lowest

2 to 5 Years
3.1
Aerospace and Aviation
3.1
Caucasian
2.9

Rbc Product Quality Score by Gender

Female customers rated Rbc's Product Quality score 0.1 stars higher than Male customers.

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Male

3.6/5

Female

3.7/5

Rbc Product Quality Score by Ethnicity

Rbc's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
2.9
Caucasian2.9
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
3.9
Other3.9

Rbc Product Quality Score by Age

Rbc's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.

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0
1
2
3
4
5
18-25
3.9
18-253.9
26-30
3.9
26-303.9
31-35
3.4
31-353.4
36-40
3.6
36-403.6
41-45
3.5
41-453.5
66+
4.6
66+4.6

Rbc Product Quality Score by Usage

Rbc's Product Quality score was rated the highest by customers who have used Rbc's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
3.4
1 to 2 Years
4.1
2 to 5 Years
3.1
5 to 10 Years
3.8
Over 10 Years
3.7

Rbc Product Quality Score by Industry

Rbc's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
4.3
Accounting
3.3
Aerospace and Aviation
3.1
Business and Consumer Services
3.8

Rbc Product Quality vs. Competitors

Compared to its competitors, Rbc's Product Quality score is rated right above Scotiabank, and is preceded by SchoolsFirst Federal Credit Union.

COMPANYProduct Quality Score
SchoolsFirst Federal Credit Union3.9/5
Rbc3.7/5
Scotiabank3.6/5
Td Bank3.6/5
Santander2.8/5
Capital One2.3/5
Rambler&CoN/A

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Product Quality for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Rbc's Product Quality score is rated right above Block, and is preceded by Stripe.

COMPANYProduct Quality Score
Visa4.1/5
JPMorgan Chase & Co4/5
Mastercard4/5
Stripe3.8/5
Rbc3.7/5
Block3.6/5
American Express3.5/5
PayPal3.5/5
USAA3.3/5

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Rbc Pricing

Rbc ROI & Value For Money

3.7/5

Rbc has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Rbc Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Accounting industry think that they had the lowest ROI from Rbc.

Quick Insights into Rbc ROI

Rbc's ROI score was rated highest by customers who have used Rbc's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.

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Ranked Rbc ROI the Highest

2 to 5 Years
4.3
36-40
4.1
Aerospace and Aviation
4.1

Ranked Rbc ROI the Lowest

Over 10 Years
3.3
Accounting
3
Caucasian
2.7

Rbc ROI Score by Gender

Female customers rated Rbc's ROI score 0.5 stars higher than Male customers.

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Male

3.4/5

Female

3.9/5

Rbc ROI Score by Ethnicity

Rbc's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
2.7
Caucasian2.7
African American/Black
3.5
African American/Black3.5
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Other
3.7
Other3.7

Rbc ROI Score by Age

Rbc's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
3.4
26-303.4
31-35
3.9
31-353.9
36-40
4.1
36-404.1
41-45
3.3
41-453.3
66+
3.8
66+3.8

Rbc ROI Score by Usage

Rbc's ROI score was rated the highest by customers who have used Rbc's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.5
1 to 2 Years
3.5
2 to 5 Years
4.3
5 to 10 Years
3.5
Over 10 Years
3.3

Rbc ROI Score by Industry

Rbc's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.

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Tech
3.8
Accounting
3
Aerospace and Aviation
4.1
Business and Consumer Services
4

Rbc Pricing vs. Competitors

Compared to its competitors, Rbc's ROI score is rated right above Scotiabank, and is preceded by Td Bank.

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VS
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ROI for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Rbc's ROI score is rated right above Block, and is preceded by Stripe.

COMPANYPricing Score
Visa3.9/5
JPMorgan Chase & Co3.9/5
Mastercard3.9/5
Stripe3.7/5
Rbc3.7/5
Block3.6/5
PayPal3.4/5
American Express3.3/5
USAA3.2/5

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Rbc Customer Satisfaction (CSAT)

Rbc Customer Satisfaction (CSAT) Score

75 / 100

Rbc has an overall Customer Satisfaction score of 75 rated by its users and customers.

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Very Satisfied31%
Satisfied44%
Neither Satisfied nor Dissatisfied10%
Dissatisfied1%
Very Dissatisfied14%
Very Satisfied
31%
Satisfied
44%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
1%
Very Dissatisfied
14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Rbc Customer Satisfaction

Rbc's Customer Satisfaction score was rated highest by customers who have used Rbc's products/services for 1 to 2 Years, and rated lowest by customers who have used Rbc's products/services for Less than 1 Year.

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Ranked Rbc Customer Satisfaction the Highest

1 to 2 Years
100%
41-45
86%
African American/Black
86%

Ranked Rbc Customer Satisfaction the Lowest

Caucasian
58%
31-35
57%
Less than 1 Year
50%

Rbc Customer Satisfaction Score by Gender

Female customers rated Rbc's Customer Satisfaction score 13 points higher than Male customers.

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69 / 100
Male
Very Satisfied
26%
Satisfied
43%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
22%
82 / 100
Female
Very Satisfied
19%
Satisfied
63%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
6%

Rbc Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Rbc's Customer Satisfaction (CSAT) score was rated 58% according to Caucasian users and customers.

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58 / 100
Very Satisfied33%
Satisfied25%
Neither Satisfied nor Dissatisfied8%
Dissatisfied9%
Very Dissatisfied25%
Very Satisfied
33%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
9%
Very Dissatisfied
25%

CSAT according to African American/Black

Rbc's Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.

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86 / 100
Very Satisfied29%
Satisfied57%
Neither Satisfied nor Dissatisfied14%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Rbc's Customer Satisfaction (CSAT) score was rated 85% according to Asian or Pacific Islander users and customers.

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85 / 100
Very Satisfied23%
Satisfied62%
Neither Satisfied nor Dissatisfied7%
Dissatisfied0%
Very Dissatisfied8%
Very Satisfied
23%
Satisfied
62%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
8%

CSAT according to Other

Rbc's Customer Satisfaction (CSAT) score was rated 76% according to Other users and customers.

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76 / 100
Very Satisfied13%
Satisfied63%
Neither Satisfied nor Dissatisfied11%
Dissatisfied0%
Very Dissatisfied13%
Very Satisfied
13%
Satisfied
63%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
13%

Rbc Customer Satisfaction Score by Age

Rbc's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
18-25 CSAT Score
70%
Very Satisfied
30%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
10%
18-2570%
26-30 CSAT Score
83%
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
26-3083%
31-35 CSAT Score
57%
Very Satisfied
14%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
31-3557%
36-40 CSAT Score
80%
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
36-4080%
41-45 CSAT Score
86%
Very Satisfied
0%
Satisfied
86%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
41-4586%

Rbc Customer Satisfaction Score by Usage

Rbc's Customer Satisfaction score was rated the highest by customers who have used Rbc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
50
1 to 2 Years
100
2 to 5 Years
57
5 to 10 Years
86
Over 10 Years
76

Rbc Customer Satisfaction Score by Industry

Rbc's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech
78
Accounting
67
Aerospace and Aviation
67
Business and Consumer Services
67

Rbc Customer Satisfaction vs. Competitors

Compared to its competitors, Rbc's Customer Satisfaction score is rated right above SchoolsFirst Federal Credit Union.

COMPANYCustomer Satisfaction (CSAT) Score
Rbc75%
SchoolsFirst Federal Credit Union71%
Td Bank71%
Scotiabank70%
Santander51%
Capital One14%
Rambler&Co0%

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Santander's Logo
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Rambler&Co's Logo

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Customer Satisfaction for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Rbc's Customer Satisfaction score is rated right above Stripe, and is preceded by JPMorgan Chase & Co.

COMPANYCustomer Satisfaction (CSAT) Score
Visa82%
Mastercard79%
JPMorgan Chase & Co77%
Rbc75%
Stripe68%
PayPal64%
Block63%
American Express62%
USAA30%

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Mastercard's Logo
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Stripe's Logo
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American Express' Logo
USAA's Logo

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Rbc Customer Service

3.7/5

Rbc has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Rbc's Customer Service

Address

78, Profsoyuznaya street, Toronto, KS


Website

http://rbcholding.com/

Quick Insights into Rbc Customer Service

Rbc's Customer Service score was rated highest by customers ages 66+, and rated lowest by Caucasian customers.

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Ranked Rbc Customer Service the Highest

66+
4.3
Aerospace and Aviation
4.1
Asian or Pacific Islander
3.9

Ranked Rbc Customer Service the Lowest

Accounting
3.1
Less than 1 Year
3.1
Caucasian
2.8

Rbc Customer Service Score by Gender

Female customers rated Rbc's Customer Service score 0.6 stars higher than Male customers.

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Male

3.2/5

Female

3.8/5

Rbc Customer Service Score by Ethnicity

Rbc's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
2.8
Caucasian2.8
African American/Black
3.4
African American/Black3.4
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
3.4
Other3.4

Rbc Customer Service Score by Age

Rbc's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25
3.5
18-253.5
26-30
3.5
26-303.5
31-35
3.5
31-353.5
36-40
4.1
36-404.1
41-45
3.2
41-453.2
66+
4.3
66+4.3

Rbc Customer Service Score by Usage

Rbc's Customer Service score was rated the highest by customers who have used Rbc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.1
1 to 2 Years
3.6
2 to 5 Years
3.5
5 to 10 Years
3.6
Over 10 Years
3.5

Rbc Customer Service Score by Industry

Rbc's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.

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Tech
3.2
Accounting
3.1
Aerospace and Aviation
4.1
Business and Consumer Services
4

Rbc Customer Service vs. Competitors

Compared to its competitors, Rbc's Customer Service score is rated right above Scotiabank, and is preceded by Td Bank.

COMPANYCustomer Service Score
SchoolsFirst Federal Credit Union4/5
Td Bank3.8/5
Rbc3.7/5
Scotiabank3.7/5
Santander3.2/5
Capital One2/5
Rambler&CoN/A

Unlock Rbc Customer Service vs. Competitors Data

Rbc's Logo
VS
SchoolsFirst Federal Credit Union's Logo
Td Bank's Logo
Scotiabank's Logo
Santander's Logo
Capital One's Logo
Rambler&Co's Logo

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Customer Service for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Rbc's Customer Service score is rated right above Stripe, and is preceded by Mastercard.

COMPANYCustomer Service Score
Visa4/5
JPMorgan Chase & Co4/5
Mastercard3.9/5
Rbc3.7/5
Stripe3.6/5
Block3.4/5
American Express3.4/5
USAA3.3/5
PayPal3.3/5

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Rbc's Logo
VS
Visa's Logo
JPMorgan Chase & Co's Logo
Mastercard's Logo
Stripe's Logo
Block's Logo
American Express' Logo
USAA's Logo
PayPal's Logo

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Rbc as an Employer

4.1/5

Rbc has a 4.1/5 stars for its overall company culture rated by their employees

  Rbc CEO
top
5%
CEO of Rbc

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Rbc scored a 24 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Rbc would recommend the brand to a friend. ENPS measures how likely Rbc employees would recommend working at Rbc to a friend.

Net Promoter Score

24
NPS Score
53%Promoters
18%Passive
29%Detractors

Employee Net Promoter Score

21
eNPS Score
46%Promoters
29%Passive
25%Detractors

Global Ranking Snapshot

Rbc is ranked #897 in the Global Top 100 Brands. It ranks just behind Genesys and just ahead of Culver's Restaurants.

RANKCOMPANYCEOINDUSTRY
895
Pipedrive  Pipedrive CEO
Paulo Cunha
Tech
896
Genesys  Genesys CEO
Tony Bates
Tech
897
Rbc  Rbc CEO
David McKay
Banking and Financial Services
898
Culver's Restaurants  Culver's Restaurants CEO
Craig Culver
Food and Beverages
899
RB US  RB US CEO
Laxman Narasimhan
Consumer Goods
900
Kraken  Kraken CEO
David Ripley
Banking and Financial Services
901
NASCAR  NASCAR CEO
Brian France
Automotive and Transportation

Banking and Financial Services Ranking Snapshot

Rbc is ranked #71 in the Banking and Financial Services Industry. It ranks just behind Primerica and just ahead of Kraken.

RANKCOMPANYLocation
69
William Blair
Chicago, IL
70
Primerica
Duluth, GA
71
Rbc
Toronto, KS
72
Kraken
California City, CA
73
DTCC
New York City, NY
74
Raymond James Financial
75
DBS Bank