39
NPS
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SchoolsFirst Federal Credit Union
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About SchoolsFirst Federal Credit Union's Brand
Who We Are: SchoolsFirst FCU is the largest credit union in California and the nation's largest credit union serving the educational community. We exclusively serve California school employees and their families. We were recently ranked the #1 credit union in California by Forbes, and recognized as one of the 50 Most Engaged Workplaces in North America by Achievers. What We Believe: There's a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families whose sacrifices make their work possible. Not only are we passionate about living our mission of providing Members with world-class personal service and financial security, but we're also dedicated to providing service to each other. That means creating an environment where you're empowered to do what you do best every day, with opportunities for ongoing development and growth.
Brand at a Glance
89%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
SchoolsFirst Federal Credit Union NPS
SchoolsFirst Federal Credit Union's Net Promoter Score (NPS) is a 39 with 65% Promoters, 9% Passives, and 26% Detractors. Net Promoter Score tracks whether SchoolsFirst Federal Credit Union's customers would recommend using the product based on a scale of -100 to 100.
SchoolsFirst Federal Credit Union Overall NPS
| 65% | Promoters |
|---|---|
| 9% | Passives |
| 26% | Detractors |
SchoolsFirst Federal Credit Union NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 40 | Mar 2024 | 40 |
Jul 2024 37 | Jul 2024 | 37 |
Dec 2024 35 | Dec 2024 | 35 |
Jan 2025 37 | Jan 2025 | 37 |
Feb 2025 39 | Feb 2025 | 39 |
May 2025 38 | May 2025 | 38 |
Jun 2025 40 | Jun 2025 | 40 |
Sep 2025 40 | Sep 2025 | 40 |
Nov 2025 40 | Nov 2025 | 40 |
Jan 2026 41 | Jan 2026 | 41 |
Mar 2026 39 | Mar 2026 | 39 |
Apr 2026 39 | Apr 2026 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SchoolsFirst Federal Credit Union NPS by Gender
Female customers rated SchoolsFirst Federal Credit Union's NPS 50 points higher than Male customers.
Male
0
SchoolsFirst Federal Credit Union's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
50
SchoolsFirst Federal Credit Union's NPS was rated 50 by Female customers on Comparably.
71%
Promoters
8%
Passives
21%
Detractors
SchoolsFirst Federal Credit Union NPS by Ethnicity
SchoolsFirst Federal Credit Union's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -23 | Caucasian | -23 |
Hispanic or Latino 56 | Hispanic or Latino | 56 |
SchoolsFirst Federal Credit Union NPS by Age
SchoolsFirst Federal Credit Union's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
SchoolsFirst Federal Credit Union NPS by Usage
SchoolsFirst Federal Credit Union's NPS was rated the highest by customers who have used SchoolsFirst Federal Credit Union's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Over 10 Years 19 | Over 10 Years | 19 |
SchoolsFirst Federal Credit Union Customer Reviews
Out of the 4 SchoolsFirst Federal Credit Union customer reviews 3 were positive and 1 was constructive. SchoolsFirst Federal Credit Union customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
SchoolsFirst Federal Credit Union Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of SchoolsFirst Federal Credit Union users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SchoolsFirst Federal Credit Union Customer Loyalty Score by Gender
Female customers rated SchoolsFirst Federal Credit Union's Customer Loyalty score 16% higher than Male customers.
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Male
78%
Yes
Female
94%
Yes
SchoolsFirst Federal Credit Union Customer Loyalty Score by Ethnicity
SchoolsFirst Federal Credit Union's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SchoolsFirst Federal Credit Union.
70
out of 100
Caucasian
100
out of 100
Hispanic or Latino
SchoolsFirst Federal Credit Union Customer Loyalty Score by Age
SchoolsFirst Federal Credit Union's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SchoolsFirst Federal Credit Union.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 82% | 41-45 | 82% |
66+ 64% | 66+ | 64% |
SchoolsFirst Federal Credit Union Customer Loyalty Score by Usage
SchoolsFirst Federal Credit Union's Customer Loyalty score was rated the highest by customers who have used SchoolsFirst Federal Credit Union's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SchoolsFirst Federal Credit Union Customer Loyalty Score by Industry
SchoolsFirst Federal Credit Union's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
SchoolsFirst Federal Credit Union Product Quality
3.9/5
SchoolsFirst Federal Credit Union has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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SchoolsFirst Federal Credit Union Product Information
SchoolsFirst Federal Credit Union’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated SchoolsFirst Federal Credit Union's product the highest. Reviewers from the Education industry rated SchoolsFirst Federal Credit Union the lowest at 2.7.
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into SchoolsFirst Federal Credit Union Product Quality
SchoolsFirst Federal Credit Union's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 36-40.
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Ranked SchoolsFirst Federal Credit Union Product Quality the Highest
Ranked SchoolsFirst Federal Credit Union Product Quality the Lowest
SchoolsFirst Federal Credit Union Product Quality Score by Gender
Female customers rated SchoolsFirst Federal Credit Union's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SchoolsFirst Federal Credit Union.
Male
3/5
Female
3.8/5
SchoolsFirst Federal Credit Union Product Quality Score by Ethnicity
SchoolsFirst Federal Credit Union's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SchoolsFirst Federal Credit Union.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
SchoolsFirst Federal Credit Union Product Quality Score by Age
SchoolsFirst Federal Credit Union's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SchoolsFirst Federal Credit Union.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
41-45 3.4 | 41-45 | 3.4 |
66+ 3.2 | 66+ | 3.2 |
SchoolsFirst Federal Credit Union Product Quality Score by Usage
SchoolsFirst Federal Credit Union's Product Quality score was rated the highest by customers who have used SchoolsFirst Federal Credit Union's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SchoolsFirst Federal Credit Union Product Quality Score by Industry
SchoolsFirst Federal Credit Union's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
SchoolsFirst Federal Credit Union Pricing
SchoolsFirst Federal Credit Union ROI & Value For Money
3.9/5
SchoolsFirst Federal Credit Union has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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SchoolsFirst Federal Credit Union Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Education industry think that they had the lowest ROI from SchoolsFirst Federal Credit Union.
Quick Insights into SchoolsFirst Federal Credit Union ROI
SchoolsFirst Federal Credit Union's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 36-40.
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Ranked SchoolsFirst Federal Credit Union ROI the Highest
Ranked SchoolsFirst Federal Credit Union ROI the Lowest
SchoolsFirst Federal Credit Union ROI Score by Gender
Female customers rated SchoolsFirst Federal Credit Union's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SchoolsFirst Federal Credit Union.
Male
3/5
Female
4/5
SchoolsFirst Federal Credit Union ROI Score by Ethnicity
SchoolsFirst Federal Credit Union's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SchoolsFirst Federal Credit Union.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
SchoolsFirst Federal Credit Union ROI Score by Age
SchoolsFirst Federal Credit Union's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SchoolsFirst Federal Credit Union.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.6 | 36-40 | 2.6 |
41-45 3.6 | 41-45 | 3.6 |
66+ 3.2 | 66+ | 3.2 |
SchoolsFirst Federal Credit Union ROI Score by Usage
SchoolsFirst Federal Credit Union's ROI score was rated the highest by customers who have used SchoolsFirst Federal Credit Union's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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SchoolsFirst Federal Credit Union ROI Score by Industry
SchoolsFirst Federal Credit Union's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
SchoolsFirst Federal Credit Union Customer Satisfaction (CSAT)
SchoolsFirst Federal Credit Union Customer Satisfaction (CSAT) Score
71 / 100
SchoolsFirst Federal Credit Union has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
19%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
4%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SchoolsFirst Federal Credit Union Customer Satisfaction
SchoolsFirst Federal Credit Union's Customer Satisfaction score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 36-40.
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Ranked SchoolsFirst Federal Credit Union Customer Satisfaction the Highest
Ranked SchoolsFirst Federal Credit Union Customer Satisfaction the Lowest
SchoolsFirst Federal Credit Union Customer Satisfaction Score by Gender
Female customers rated SchoolsFirst Federal Credit Union's Customer Satisfaction score 29 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SchoolsFirst Federal Credit Union.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 38% |
79 / 100
FemaleVery Satisfied | 65% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 14% |
SchoolsFirst Federal Credit Union Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SchoolsFirst Federal Credit Union's Customer Satisfaction (CSAT) score was rated 45% according to Caucasian users and customers.
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45 / 100
Very Satisfied
34%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
33%
CSAT according to Hispanic or Latino
SchoolsFirst Federal Credit Union's Customer Satisfaction (CSAT) score was rated 78% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SchoolsFirst Federal Credit Union.
78 / 100
Very Satisfied
78%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
SchoolsFirst Federal Credit Union Customer Satisfaction Score by Age
SchoolsFirst Federal Credit Union's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SchoolsFirst Federal Credit Union.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% | |||||||||||||||
| 41-45 | 60% | |||||||||||||||
| 66+ | 60% |
SchoolsFirst Federal Credit Union Customer Satisfaction Score by Usage
SchoolsFirst Federal Credit Union's Customer Satisfaction score was rated the highest by customers who have used SchoolsFirst Federal Credit Union's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SchoolsFirst Federal Credit Union Customer Satisfaction Score by Industry
SchoolsFirst Federal Credit Union's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}SchoolsFirst Federal Credit Union Customer Service
4/5
SchoolsFirst Federal Credit Union has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SchoolsFirst Federal Credit Union's overall Customer Service score rated by its users and customers.
About SchoolsFirst Federal Credit Union's Customer Service
Address
15332 Newport Ave, Tustin, CA 92780
Website
https://www.schoolsfirstfcu.org/
Phone Number
800-462-8328
SchoolsFirst Federal Credit Union's Social Links
Quick Insights into SchoolsFirst Federal Credit Union Customer Service
SchoolsFirst Federal Credit Union's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked SchoolsFirst Federal Credit Union's Customer Service score.
Ranked SchoolsFirst Federal Credit Union Customer Service the Highest
Ranked SchoolsFirst Federal Credit Union Customer Service the Lowest
SchoolsFirst Federal Credit Union Customer Service Score by Gender
Female customers rated SchoolsFirst Federal Credit Union's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SchoolsFirst Federal Credit Union.
Male
3.2/5
Female
4/5
SchoolsFirst Federal Credit Union Customer Service Score by Ethnicity
SchoolsFirst Federal Credit Union's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SchoolsFirst Federal Credit Union.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
SchoolsFirst Federal Credit Union Customer Service Score by Age
SchoolsFirst Federal Credit Union's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SchoolsFirst Federal Credit Union.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.3 | 36-40 | 3.3 |
41-45 3.1 | 41-45 | 3.1 |
66+ 3.3 | 66+ | 3.3 |
SchoolsFirst Federal Credit Union Customer Service Score by Usage
SchoolsFirst Federal Credit Union's Customer Service score was rated the highest by customers who have used SchoolsFirst Federal Credit Union's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SchoolsFirst Federal Credit Union Customer Service Score by Industry
SchoolsFirst Federal Credit Union's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Education industry customers.
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SchoolsFirst Federal Credit Union as an Employer
4.5/5
SchoolsFirst Federal Credit Union has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
CEO of SchoolsFirst Federal Credit Union
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
SchoolsFirst Federal Credit Union scored a 39 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of SchoolsFirst Federal Credit Union would recommend the brand to a friend. ENPS measures how likely SchoolsFirst Federal Credit Union employees would recommend working at SchoolsFirst Federal Credit Union to a friend.
Net Promoter Score
39
NPS Score
| 65% | Promoters |
|---|---|
| 9% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 55% | Promoters |
|---|---|
| 26% | Passive |
| 19% | Detractors |
