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Legrand is

Ranked

#76

Consumer Goods Brands

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Legrand

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Legrand

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Legrand is ranked #76 in Consumer Goods Brands

About Legrand's Brand

Manufacturer and distributor of products and systems intended for electrical installations and information networks. The company specializes in electrical and digital building infrastructures for commercial, residential and industrial markets. Legrand’s brand is ranked #902 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Legrand. When compared to other organizations within the Consumer Goods industry, Legrand is ranked #76. Among its major competitors, Legrand is ranked in 6th place for NPS while ABB is 1st, and Siemens is 2nd.

Brand at a Glance

80%

Customer Loyalty

3.9/5

Product Quality

3.7/5

Pricing

4/5

Customer Service

Legrand Ranking

^#76 in Consumer Goods
^#4 / 4 of its competitors

Legrand NPS

Legrand's Net Promoter Score (NPS) is a 25 with 53% Promoters, 19% Passives, and 28% Detractors. Net Promoter Score tracks whether Legrand's customers would recommend using the product based on a scale of -100 to 100.

Legrand Overall NPS

NPS

53%	Promoters
19%	Passives
28%	Detractors

Legrand NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2024 17	Feb 2024	17
Mar 2024 18	Mar 2024	18
Jun 2024 17	Jun 2024	17
Aug 2024 15	Aug 2024	15
Sep 2024 15	Sep 2024	15
Nov 2024 15	Nov 2024	15
Dec 2024 17	Dec 2024	17
Mar 2025 20	Mar 2025	20
Apr 2025 22	Apr 2025	22
Jul 2025 24	Jul 2025	24
Aug 2025 23	Aug 2025	23
Nov 2025 25	Nov 2025	25

How Other Brands Compare

Legrand is ranked #4 for NPS among its competitors. Siemens and Schneider Electric come in first and second, with ABB Ltd coming in at third.

	Legrand	Schneider Electric	ABB Ltd	Siemens
Global Ranking	#902	#364	#419	#499
NPS	25	31	27	37
Valuation Updated every 24 hours for public companies	-	$32.77B	$67.56B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Legrand NPS by Gender

Legrand's NPS was rated 14 by Male customers on Comparably.

Male

Legrand's NPS was rated 14 by Male customers on Comparably.

50%

Promoters

14%

Passives

36%

Detractors

Female

N/A

Legrand's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Legrand NPS by Ethnicity

Legrand's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0
Asian or Pacific Islander 42	Asian or Pacific Islander	42
Other 34	Other	34

Legrand NPS by Age

Legrand's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

26-30

75%

25%

31-35

60%

20%

Legrand NPS by Usage

Legrand's NPS was rated the highest by customers who have used Legrand's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years 50	1 to 2 Years	50
2 to 5 Years 0	2 to 5 Years	0
5 to 10 Years 34	5 to 10 Years	34

Legrand NPS vs. Competitors

Compared to its competitors, Legrand's NPS is rated right above Hager Group, and is preceded by ABB Ltd.

COMPANY		NPS Score
	ABB	53
	Siemens	37
	Schneider Electric	31
	Danfoss	28
	ABB Ltd	27
	Legrand	25
	Hager Group	0

Legrand NPS vs Companies in Consumer Goods

In the Consumer Goods industry, Legrand's NPS is rated right below Tiffany & Co.

COMPANY		NPS Score
	Lego Group	54
	Red Bull	42
	Bath & Body Works	38
	Colgate Palmolive	36
	Hershey Company	35
	Crocs	34
	Gucci	31
	Tiffany & Co	31
	Legrand	25

Legrand Customer Reviews

Out of the 2 Legrand customer reviews 1 was positive and 1 was constructive. Legrand customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Legrand Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Legrand users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80%

20%

Legrand Customer Loyalty Score by Gender

Legrand's Customer Loyalty score was rated 81 by Male customers on Comparably.

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Male

81%

Yes

Female

N/A

Yes

Legrand Customer Loyalty Score by Ethnicity

Legrand's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Legrand.

100

out of 100

Caucasian

out of 100

Asian or Pacific Islander

100

out of 100

Other

Legrand Customer Loyalty Score by Age

Legrand's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Legrand.

20%

40%

60%

80%

100%

Summary	Age	Score
26-30 55%	26-30	55%
31-35 100%	31-35	100%

Legrand Customer Loyalty Score by Usage

Legrand's Customer Loyalty score was rated the highest by customers who have used Legrand's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	85%
1 to 2 Years	78%
2 to 5 Years	55%
5 to 10 Years	100%

Legrand Customer Loyalty Score by Industry

Legrand's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	100%
Architecture and Planning	78%

Legrand Customer Loyalty vs. Competitors

Compared to its competitors, Legrand's Customer Loyalty score is rated right above Schneider Electric, and is preceded by Siemens.

COMPANY		Customer Loyalty Score
	ABB	98%
	ABB Ltd	83%
	Danfoss	81%
	Siemens	80%
	Legrand	80%
	Schneider Electric	78%
	Hager Group	55%

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Customer Loyalty for Other Consumer Goods Brands

In the Consumer Goods industry, Legrand's Customer Loyalty score is rated right above Crocs, and is preceded by Hershey Company.

COMPANY		Customer Loyalty Score
	Bath & Body Works	87%
	Lego Group	86%
	Colgate Palmolive	85%
	Red Bull	81%
	Hershey Company	81%
	Legrand	80%
	Crocs	79%
	Gucci	76%
	Tiffany & Co	73%

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Legrand Product Quality

3.9/5

Legrand has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Legrand Product Information

Legrand’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Legrand's product the highest. Reviewers from the Tech industry rated Legrand the lowest at 4.

Website: www.legrand.com

Company Size: 10,000+ Employees

Quick Insights into Legrand Product Quality

Legrand's Product Quality score was rated highest by customers who have used Legrand's products/services for 5 to 10 Years, and rated lowest by customers who have used Legrand's products/services for 2 to 5 Years.

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Ranked Legrand Product Quality the Highest

5 to 10 Years	4.6
Other	4.6
31-35	4.4

Ranked Legrand Product Quality the Lowest

26-30	3.9
Caucasian	3.8
2 to 5 Years	3.5

Legrand Product Quality Score by Gender

Legrand's Product Quality score was rated 3.9 by Male customers on Comparably.

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Male

3.9/5

Female

N/A

Legrand Product Quality Score by Ethnicity

Legrand's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 4.6	Other	4.6

Legrand Product Quality Score by Age

Legrand's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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Summary	Age	Score
26-30 3.9	26-30	3.9
31-35 4.4	31-35	4.4

Legrand Product Quality Score by Usage

Legrand's Product Quality score was rated the highest by customers who have used Legrand's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	3.6
2 to 5 Years	3.5
5 to 10 Years	4.6

Legrand Product Quality Score by Industry

Legrand's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

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Tech	4
Architecture and Planning	4.1

Legrand Product Quality vs. Competitors

Compared to its competitors, Legrand's Product Quality score is rated right above Danfoss, and is preceded by Hager Group.

COMPANY		Product Quality Score
	ABB	4.3/5
	Siemens	4/5
	Schneider Electric	4/5
	ABB Ltd	4/5
	Hager Group	4/5
	Legrand	3.9/5
	Danfoss	3.9/5

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Product Quality for Other Consumer Goods Brands

In the Consumer Goods industry, Legrand's Product Quality score is rated right below Tiffany & Co.

COMPANY		Product Quality Score
	Lego Group	4.5/5
	Red Bull	4.2/5
	Colgate Palmolive	4.2/5
	Gucci	4.2/5
	Bath & Body Works	4.1/5
	Hershey Company	4.1/5
	Crocs	4.1/5
	Tiffany & Co	4/5
	Legrand	3.9/5

Unlock Legrand Product Quality vs. Companies in Consumer Goods Data

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Legrand Pricing

Legrand ROI & Value For Money

3.7/5

Legrand has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Legrand Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Tech industry think that they had the lowest ROI from Legrand.

Quick Insights into Legrand ROI

Legrand's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.

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Ranked Legrand ROI the Highest

31-35	4.1
Other	4.1
5 to 10 Years	4

Ranked Legrand ROI the Lowest

26-30	3.4
Less than 1 Year	3.2
Tech	3

Legrand ROI Score by Gender

Legrand's ROI score was rated 3.3 by Male customers on Comparably.

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Male

3.3/5

Female

N/A

Legrand ROI Score by Ethnicity

Legrand's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Other 4.1	Other	4.1

Legrand ROI Score by Age

Legrand's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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Summary	Age	Score
26-30 3.4	26-30	3.4
31-35 4.1	31-35	4.1

Legrand ROI Score by Usage

Legrand's ROI score was rated the highest by customers who have used Legrand's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.2
1 to 2 Years	3.5
2 to 5 Years	3.4
5 to 10 Years	4

Legrand ROI Score by Industry

Legrand's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

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Tech	3
Architecture and Planning	3.9

Legrand Pricing vs. Competitors

Compared to its competitors, Legrand's ROI score is rated right above Hager Group, and is preceded by ABB Ltd.

COMPANY		Pricing Score
	ABB	4.2/5
	Siemens	4/5
	Schneider Electric	3.9/5
	Danfoss	3.9/5
	ABB Ltd	3.8/5
	Legrand	3.7/5
	Hager Group	3.2/5

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ROI for Other Consumer Goods Brands

In the Consumer Goods industry, Legrand's ROI score is rated right above Crocs, and is preceded by Bath & Body Works.

COMPANY		Pricing Score
	Colgate Palmolive	4/5
	Lego Group	3.9/5
	Hershey Company	3.9/5
	Red Bull	3.8/5
	Gucci	3.8/5
	Bath & Body Works	3.8/5
	Legrand	3.7/5
	Crocs	3.7/5
	Tiffany & Co	3.7/5

Unlock Legrand ROI vs. Companies in Consumer Goods Data

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Legrand Customer Satisfaction (CSAT)

Legrand Customer Satisfaction (CSAT) Score

69 / 100

Legrand has an overall Customer Satisfaction score of 69 rated by its users and customers.

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Very Satisfied	38%
Satisfied	31%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	7%
Very Dissatisfied	8%

Very Satisfied

38%

Satisfied

31%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Legrand Customer Satisfaction

Legrand's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Legrand Customer Satisfaction the Highest

31-35	100%
5 to 10 Years	100%
Other	100%

Ranked Legrand Customer Satisfaction the Lowest

1 to 2 Years	75%
26-30	67%
Architecture and Planning	67%

Legrand Customer Satisfaction Score by Gender

Legrand's Customer Satisfaction score was rated 77 by Male customers on Comparably.

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77 / 100

Male

	Very Satisfied	23%
	Satisfied	54%
	Neither Satisfied nor Dissatisfied	23%
	Dissatisfied	0%
	Very Dissatisfied	0%

Legrand Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
86%
Other
100%

CSAT according to Asian or Pacific Islander

Legrand's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.

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86 / 100

Very Satisfied	29%
Satisfied	57%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

29%

Satisfied

57%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Legrand's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Legrand Customer Satisfaction Score by Age

Legrand's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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100

Breakdown

Age

Score

26-30

67%

31-35

100%

Legrand Customer Satisfaction Score by Usage

Legrand's Customer Satisfaction score was rated the highest by customers who have used Legrand's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	100
1 to 2 Years	75
5 to 10 Years	100

Legrand Customer Satisfaction Score by Industry

Legrand's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	100
Architecture and Planning	67

Legrand Customer Satisfaction vs. Competitors

Compared to its competitors, Legrand's Customer Satisfaction score is rated right above Hager Group, and is preceded by ABB Ltd.

COMPANY		Customer Satisfaction (CSAT) Score
	ABB	85%
	Danfoss	82%
	Siemens	78%
	Schneider Electric	77%
	ABB Ltd	74%
	Legrand	69%
	Hager Group	50%

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Customer Satisfaction for Other Consumer Goods Brands

In the Consumer Goods industry, Legrand's Customer Satisfaction score is rated right below Tiffany & Co.

COMPANY		Customer Satisfaction (CSAT) Score
	Lego Group	89%
	Colgate Palmolive	83%
	Red Bull	82%
	Bath & Body Works	81%
	Hershey Company	80%
	Crocs	79%
	Gucci	79%
	Tiffany & Co	72%
	Legrand	69%

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Legrand Customer Service

4/5

Legrand has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Legrand's Customer Service

Address

87045

Website

www.legrand.com

Phone Number

Quick Insights into Legrand Customer Service

Legrand's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 26-30.

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Ranked Legrand Customer Service the Highest

31-35	4.3
Less than 1 Year	4.1
Other	4

Ranked Legrand Customer Service the Lowest

Caucasian	3.6
1 to 2 Years	3.2
26-30	3.2

Legrand Customer Service Score by Gender

Legrand's Customer Service score was rated 3.6 by Male customers on Comparably.

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Male

3.6/5

Female

N/A

Legrand Customer Service Score by Ethnicity

Legrand's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Legrand.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.6	Caucasian	3.6
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 4	Other	4

Legrand Customer Service Score by Age

Legrand's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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100

Summary	Age	Customer Service Score
26-30 3.2	26-30	3.2
31-35 4.3	31-35	4.3

Legrand Customer Service Score by Usage

Legrand's Customer Service score was rated the highest by customers who have used Legrand's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	3.2
2 to 5 Years	3.4
5 to 10 Years	3.8

Legrand Customer Service Score by Industry

Legrand's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

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Tech	3.7
Architecture and Planning	3.9

Legrand Customer Service vs. Competitors

Compared to its competitors, Legrand's Customer Service score is rated right above ABB Ltd, and is preceded by Schneider Electric.

COMPANY		Customer Service Score
	ABB	4.2/5
	Siemens	4/5
	Schneider Electric	4/5
	Legrand	4/5
	ABB Ltd	3.9/5
	Danfoss	3.8/5
	Hager Group	2.5/5

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Customer Service for Other Consumer Goods Brands

In the Consumer Goods industry, Legrand's Customer Service score is rated right above Gucci, and is preceded by Lego Group.

COMPANY		Customer Service Score
	Lego Group	4.2/5
	Legrand	4/5
	Gucci	4/5
	Red Bull	4/5
	Colgate Palmolive	4/5
	Bath & Body Works	4/5
	Hershey Company	3.9/5
	Crocs	3.8/5
	Tiffany & Co	3.8/5

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Legrand as an Employer

4.5/5

Legrand has a 4.5/5 stars for its overall company culture rated by their employees

top

CEO of Legrand

John Selldorff

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Legrand scored a 25 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Legrand would recommend the brand to a friend. ENPS measures how likely Legrand employees would recommend working at Legrand to a friend.

Net Promoter Score

NPS Score

53%	Promoters
19%	Passive
28%	Detractors

Employee Net Promoter Score

eNPS Score

52%	Promoters
26%	Passive
22%	Detractors

Global Ranking Snapshot

Legrand is ranked #902 in the Global Top 100 Brands. It ranks just behind NASCAR and just ahead of ServiceTitan Inc..

RANK			INDUSTRY
900	Kraken	David Ripley	Banking and Financial Services
901	NASCAR	Brian France	Automotive and Transportation
902	Legrand	John Selldorff	Consumer Goods
903	ServiceTitan Inc.	Ara Mahdessian	Tech
904	DTCC		Banking and Financial Services
905	Qlik	Mike Capone	SaaS
906	Samsara	Sanjit Biswas	Business and Consumer Services

Consumer Goods Ranking Snapshot

Legrand is ranked #76 in the Consumer Goods Industry. It ranks just behind RB US and just ahead of Spin Master.

RANK		Location
74	Formlabs	Somerville, MA
75	RB US	Parsippany, NJ
76	Legrand
77	Spin Master	Dubuque, IA
78	Cresco Labs	Chicago, IL
79	OPPO	Shenzhen
80	Mondelez International North America	Chicago, IL