Spin Master NPS & Customer Reviews | Comparably
Spin Master is
Ranked
#77
in
Consumer Goods Brands
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Spin Master is ranked #77 in Consumer Goods Brands

About Spin Master's Brand

Spin Master Corp. (TSX:TOY) is a leading global children's entertainment company, creating exceptional play experiences through it’s three creative centres: Toys, Entertainment and Digital Games. With distribution in over 100 countries, Spin Master is best known for award-winning brands PAW Patrol®, Bakugan®, Kinetic Sand®, Air Hogs®, Hatchimals®, Rubik’s Cube® and GUND®, and is the global toy licensee for other popular properties. Spin Master Entertainment creates and produces compelling multiplatform content, through its in-house studio and partnerships with outside creators, including the preschool franchise PAW Patrol and numerous other original shows, short-form series and feature films. The Company has an established presence in digital games, anchored by the Toca Boca® and Sago Mini® brands, offering open-ended and creative game and educational play in digital environments. Spin Master’s brand is ranked #945 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Spin Master. When compared to other organizations within the Consumer Goods industry, Spin Master is ranked #77. Among its major competitors, Spin Master is ranked in 7th place for NPS while JAKKS Pacific is 1st, and Lego Group is 2nd.Their current market cap is $1.29B

Brand at a Glance

79%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service

Spin Master Ranking

Spin Master NPS

Spin Master's Net Promoter Score (NPS) is a 16 with 50% Promoters, 16% Passives, and 34% Detractors. Net Promoter Score tracks whether Spin Master's customers would recommend using the product based on a scale of -100 to 100.

Spin Master Overall NPS

16
NPS
50%Promoters
16%Passives
34%Detractors
Spin Master Overall NPS

Spin Master NPS Trend

-100
-50
0
50
100
Mar 2024
28
Mar 202428
May 2024
26
May 202426
Jun 2024
25
Jun 202425
Jul 2024
25
Jul 202425
Aug 2024
22
Aug 202422
Sep 2024
19
Sep 202419
Dec 2024
19
Dec 202419
Jan 2025
19
Jan 202519
Apr 2025
19
Apr 202519
Jun 2025
18
Jun 202518
Jul 2025
20
Jul 202520
Nov 2025
16
Nov 202516

How Other Brands Compare

Spin Master is ranked #4 for NPS among its competitors. Lego Group and Hasbro come in first and second, with Mattel, Inc. coming in at third. Among those competitors, it is the lowest valued company behind Hasbro.

Spin Master's Logo
Spin Master
Lego Group's Logo
Lego Group
Mattel, Inc. Logo
Mattel, Inc.
Hasbro's Logo
Hasbro
Global Ranking#945#20#111#327
NPS16542224
Valuation Updated every 24 hours for public companies$1.29B-$7.04B$13.10B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Spin Master NPS by Gender

Male customers rated Spin Master's NPS 14 points higher than Female customers.

Male

34

Spin Master's NPS was rated 34 by Male customers on Comparably.

56%
Promoters
22%
Passives
22%
Detractors

Female

20

Spin Master's NPS was rated 20 by Female customers on Comparably.

50%
Promoters
20%
Passives
30%
Detractors

Spin Master NPS by Ethnicity

Spin Master's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
45
Caucasian45
Asian or Pacific Islander
60
Asian or Pacific Islander60

Spin Master NPS by Age

Spin Master's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

0
20
40
60
80
100
Promoters
50%
Passives
17%
Detractors
33%
18-2550%17%33%
Promoters
100%
Passives
0%
Detractors
0%
26-30100%0%0%
Promoters
50%
Passives
50%
Detractors
0%
36-4050%50%0%
Promoters
67%
Passives
33%
Detractors
0%
41-4567%33%0%

Spin Master NPS by Usage

Spin Master's NPS was rated the highest by customers who have used Spin Master's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
0
Less than 1 Year0
1 to 2 Years
50
1 to 2 Years50
2 to 5 Years
40
2 to 5 Years40
5 to 10 Years
0
5 to 10 Years0
Over 10 Years
60
Over 10 Years60

Spin Master NPS vs. Competitors

Compared to its competitors, Spin Master's NPS is rated right below MGA Entertainment.

Spin Master NPS vs Companies in Consumer Goods

In the Consumer Goods industry, Spin Master's NPS is rated right below Tiffany & Co.

Spin Master Customer Reviews

Out of the 8 Spin Master customer reviews 6 were positive and 2 were constructive. Spin Master customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
Honor replacement of a product that broke in 36 days but because it was sold on Amazon by a third party vendor customer cares reply was it was manufactured too long ago for a warranty replacement. Explain that to my 4 year old granddaughter . Item was purchased on 6/11/23 for birthday on 9/9/23.
What do you value most about this brand?
One two of three hour
What do you value most about this brand?
I value Chess and Checkers the most our the the spin Master brand.
What do you value most about this brand?
nice and friendly service and quality product
What do you value most about this brand?
Quality, Selection, Assortment, Innovation, Online User-Friendly Platform

Spin Master Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Spin Master users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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79
79%
21
21%
Spin Master Customer Loyalty

Spin Master Customer Loyalty Score by Gender

Male customers rated Spin Master's Customer Loyalty score 16% higher than Female customers.

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Male
80%
Yes
Female
64%
Yes

Spin Master Customer Loyalty Score by Ethnicity

Spin Master's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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80
out of 100
Caucasian
82
out of 100
Asian or Pacific Islander

Spin Master Customer Loyalty Score by Age

Spin Master's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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0
20%
40%
60%
80%
100%
18-25
70%
18-2570%
26-30
100%
26-30100%
36-40
78%
36-4078%
41-45
70%
41-4570%

Spin Master Customer Loyalty Score by Usage

Spin Master's Customer Loyalty score was rated the highest by customers who have used Spin Master's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
55%
1 to 2 Years
78%
2 to 5 Years
100%
5 to 10 Years
70%
Over 10 Years
64%

Spin Master Customer Loyalty Score by Industry

Spin Master's Customer Loyalty score was rated 64% by Tech industry customers.

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Tech
64%

Spin Master Customer Loyalty vs. Competitors

Compared to its competitors, Spin Master's Customer Loyalty score is rated right above Mattel, Inc., and is preceded by MGA Entertainment.

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Spin Master's Logo
VS
Fisher-Price's Logo
Lego Group's Logo
MGA Entertainment's Logo
Mattel, Inc. Logo
Hasbro's Logo
JAKKS Pacific's Logo

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Customer Loyalty for Other Consumer Goods Brands

In the Consumer Goods industry, Spin Master's Customer Loyalty score is rated right above Crocs, and is preceded by Hershey Company.

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Spin Master's Logo
VS
Bath & Body Works' Logo
Lego Group's Logo
Colgate Palmolive's Logo
Red Bull's Logo
Hershey Company's Logo
Crocs' Logo
Gucci's Logo
Tiffany & Co's Logo

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Spin Master Product Quality

3.8/5

Spin Master has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Spin Master Product Information

Spin Master’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Spin Master's product the highest.

Website
http://www.spinmaster.com
Company Size
1,001-5,000 Employees

Industry

Consumer Goods

Quick Insights into Spin Master Product Quality

Spin Master's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Spin Master's products/services for 5 to 10 Years.

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Ranked Spin Master Product Quality the Highest

26-30
4.6
2 to 5 Years
4.4
Caucasian
4.4

Ranked Spin Master Product Quality the Lowest

Male
3.7
18-25
3.4
5 to 10 Years
2.6

Spin Master Product Quality Score by Gender

Female customers rated Spin Master's Product Quality score 0.2 stars higher than Male customers.

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Male

3.7/5

Female

3.9/5

Spin Master Product Quality Score by Ethnicity

Spin Master's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
4.4
Caucasian4.4
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3

Spin Master Product Quality Score by Age

Spin Master's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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0
1
2
3
4
5
18-25
3.4
18-253.4
26-30
4.6
26-304.6
36-40
3.9
36-403.9
41-45
4.6
41-454.6

Spin Master Product Quality Score by Usage

Spin Master's Product Quality score was rated the highest by customers who have used Spin Master's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.5
1 to 2 Years
4.1
2 to 5 Years
4.4
5 to 10 Years
2.6
Over 10 Years
4.3

Spin Master Product Quality Score by Industry

Spin Master's Product Quality score was rated 3.6 stars by Tech industry customers.

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Tech
3.6

Spin Master Product Quality vs. Competitors

Compared to its competitors, Spin Master's Product Quality score is rated right above MGA Entertainment, and is preceded by Hasbro.

COMPANYProduct Quality Score
Lego Group4.5/5
Mattel, Inc.4/5
Fisher-Price3.9/5
Hasbro3.9/5
Spin Master3.8/5
MGA Entertainment3.6/5
JAKKS Pacific2.8/5

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Spin Master's Logo
VS
Lego Group's Logo
Mattel, Inc. Logo
Fisher-Price's Logo
Hasbro's Logo
MGA Entertainment's Logo
JAKKS Pacific's Logo

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Product Quality for Other Consumer Goods Brands

In the Consumer Goods industry, Spin Master's Product Quality score is rated right below Tiffany & Co.

COMPANYProduct Quality Score
Lego Group4.5/5
Red Bull4.2/5
Colgate Palmolive4.2/5
Gucci4.2/5
Bath & Body Works4.1/5
Hershey Company4.1/5
Crocs4.1/5
Tiffany & Co4/5
Spin Master3.8/5

Unlock Spin Master Product Quality vs. Companies in Consumer Goods Data

Spin Master's Logo
VS
Lego Group's Logo
Red Bull's Logo
Colgate Palmolive's Logo
Gucci's Logo
Bath & Body Works' Logo
Hershey Company's Logo
Crocs' Logo
Tiffany & Co's Logo

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Spin Master Pricing

Spin Master ROI & Value For Money

3.7/5

Spin Master has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Spin Master Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Spin Master ROI

Spin Master's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used Spin Master's products/services for 5 to 10 Years.

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Ranked Spin Master ROI the Highest

26-30
5
Caucasian
4.5
1 to 2 Years
4.4

Ranked Spin Master ROI the Lowest

Male
3.7
18-25
3.5
5 to 10 Years
2.8

Spin Master ROI Score by Gender

Female customers rated Spin Master's ROI score 0.5 stars higher than Male customers.

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Male

3.7/5

Female

4.2/5

Spin Master ROI Score by Ethnicity

Spin Master's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
4.5
Caucasian4.5
Asian or Pacific Islander
4.4
Asian or Pacific Islander4.4

Spin Master ROI Score by Age

Spin Master's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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0
1
2
3
4
5
18-25
3.5
18-253.5
26-30
5
26-305
36-40
4
36-404
41-45
4.3
41-454.3

Spin Master ROI Score by Usage

Spin Master's ROI score was rated the highest by customers who have used Spin Master's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4
1 to 2 Years
4.4
2 to 5 Years
4.3
5 to 10 Years
2.8
Over 10 Years
4.3

Spin Master ROI Score by Industry

Spin Master's ROI score was rated 3.4 stars by Tech industry customers.

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Tech
3.4

Spin Master Pricing vs. Competitors

Compared to its competitors, Spin Master's ROI score is rated right above Fisher-Price, and is preceded by Lego Group.

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Spin Master's Logo
VS
JAKKS Pacific's Logo
Lego Group's Logo
Fisher-Price's Logo
Hasbro's Logo
Mattel, Inc. Logo
MGA Entertainment's Logo

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ROI for Other Consumer Goods Brands

In the Consumer Goods industry, Spin Master's ROI score is rated right above Crocs, and is preceded by Bath & Body Works.

Unlock Spin Master ROI vs. Companies in Consumer Goods Data

Spin Master's Logo
VS
Colgate Palmolive's Logo
Lego Group's Logo
Hershey Company's Logo
Red Bull's Logo
Gucci's Logo
Bath & Body Works' Logo
Crocs' Logo
Tiffany & Co's Logo

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Spin Master Customer Satisfaction (CSAT)

Spin Master Customer Satisfaction (CSAT) Score

80 / 100

Spin Master has an overall Customer Satisfaction score of 80 rated by its users and customers.

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Very Satisfied51%
Satisfied29%
Neither Satisfied nor Dissatisfied10%
Dissatisfied2%
Very Dissatisfied8%
Very Satisfied
51%
Satisfied
29%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
2%
Very Dissatisfied
8%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Spin Master Customer Satisfaction

Spin Master's Customer Satisfaction score was rated highest by customers who have used Spin Master's products/services for 2 to 5 Years, and rated lowest by customers who have used Spin Master's products/services for 1 to 2 Years.

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Ranked Spin Master Customer Satisfaction the Highest

2 to 5 Years
100%
36-40
100%
Asian or Pacific Islander
100%

Ranked Spin Master Customer Satisfaction the Lowest

18-25
80%
Female
80%
1 to 2 Years
67%

Spin Master Customer Satisfaction Score by Gender

Male customers rated Spin Master's Customer Satisfaction score 6 points higher than Female customers.

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86 / 100
Male
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
80 / 100
Female
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
0%

Spin Master Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Spin Master's Customer Satisfaction (CSAT) score was rated 89% according to Caucasian users and customers.

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89 / 100
Very Satisfied67%
Satisfied22%
Neither Satisfied nor Dissatisfied0%
Dissatisfied11%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Spin Master's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100
Very Satisfied60%
Satisfied40%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Spin Master Customer Satisfaction Score by Age

Spin Master's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

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0
20
40
60
80
100
18-25 CSAT Score
80%
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
18-2580%
36-40 CSAT Score
100%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
36-40100%
41-45 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
41-45100%

Spin Master Customer Satisfaction Score by Usage

Spin Master's Customer Satisfaction score was rated the highest by customers who have used Spin Master's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
75
1 to 2 Years
67
2 to 5 Years
100
Over 10 Years
100

Spin Master Customer Satisfaction Score by Industry

Spin Master's Customer Satisfaction score was rated 75 points by Tech industry customers.

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Tech
75

Spin Master Customer Satisfaction vs. Competitors

Compared to its competitors, Spin Master's Customer Satisfaction score is rated right above MGA Entertainment, and is preceded by Fisher-Price.

COMPANYCustomer Satisfaction (CSAT) Score
Lego Group89%
Mattel, Inc.85%
Fisher-Price81%
Spin Master80%
MGA Entertainment77%
Hasbro75%
JAKKS Pacific50%

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Spin Master's Logo
VS
Lego Group's Logo
Mattel, Inc. Logo
Fisher-Price's Logo
MGA Entertainment's Logo
Hasbro's Logo
JAKKS Pacific's Logo

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Customer Satisfaction for Other Consumer Goods Brands

In the Consumer Goods industry, Spin Master's Customer Satisfaction score is rated right above Hershey Company, and is preceded by Bath & Body Works.

COMPANYCustomer Satisfaction (CSAT) Score
Lego Group89%
Colgate Palmolive83%
Red Bull82%
Bath & Body Works81%
Spin Master80%
Hershey Company80%
Crocs79%
Gucci79%
Tiffany & Co72%

Unlock Spin Master Customer Satisfaction vs. Companies in Consumer Goods Data

Spin Master's Logo
VS
Lego Group's Logo
Colgate Palmolive's Logo
Red Bull's Logo
Bath & Body Works' Logo
Hershey Company's Logo
Crocs' Logo
Gucci's Logo
Tiffany & Co's Logo

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Spin Master Customer Service

3.7/5

Spin Master has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Spin Master's Customer Service

Address

M5V 3M2 Canada


Website

http://www.spinmaster.com


Phone Number

4168090524

Quick Insights into Spin Master Customer Service

Spin Master's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Spin Master's products/services for 5 to 10 Years.

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Ranked Spin Master Customer Service the Highest

26-30
5
Asian or Pacific Islander
4.5
1 to 2 Years
4.4

Ranked Spin Master Customer Service the Lowest

Male
3.7
41-45
3.5
5 to 10 Years
2.8

Spin Master Customer Service Score by Gender

Spin Master's Customer Service score was rated 3.7 by both Female and Male customers on Comparably.

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Male

3.7/5

Female

3.7/5

Spin Master Customer Service Score by Ethnicity

Spin Master's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
3.9
Caucasian3.9
Asian or Pacific Islander
4.5
Asian or Pacific Islander4.5

Spin Master Customer Service Score by Age

Spin Master's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25
3.5
18-253.5
26-30
5
26-305
36-40
3.9
36-403.9
41-45
3.5
41-453.5

Spin Master Customer Service Score by Usage

Spin Master's Customer Service score was rated the highest by customers who have used Spin Master's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.5
1 to 2 Years
4.4
2 to 5 Years
4.1
5 to 10 Years
2.8
Over 10 Years
3.9

Spin Master Customer Service Score by Industry

Spin Master's Customer Service score was rated 3.4 stars by Tech industry customers.

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Tech
3.4

Spin Master Customer Service vs. Competitors

Compared to its competitors, Spin Master's Customer Service score is rated right above MGA Entertainment, and is preceded by Hasbro.

COMPANYCustomer Service Score
Lego Group4.2/5
JAKKS Pacific4.2/5
Mattel, Inc.3.8/5
Fisher-Price3.8/5
Hasbro3.7/5
Spin Master3.7/5
MGA Entertainment3.4/5

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Spin Master's Logo
VS
Lego Group's Logo
JAKKS Pacific's Logo
Mattel, Inc. Logo
Fisher-Price's Logo
Hasbro's Logo
MGA Entertainment's Logo

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Customer Service for Other Consumer Goods Brands

In the Consumer Goods industry, Spin Master's Customer Service score is rated right below Tiffany & Co.

Unlock Spin Master Customer Service vs. Companies in Consumer Goods Data

Spin Master's Logo
VS
Lego Group's Logo
Gucci's Logo
Red Bull's Logo
Colgate Palmolive's Logo
Bath & Body Works' Logo
Hershey Company's Logo
Crocs' Logo
Tiffany & Co's Logo

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Spin Master as an Employer

3.2/5

Spin Master has a 3.2/5 stars for its overall company culture rated by their employees

  Spin Master CEO
bottom
25%
CEO of Spin Master

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Spin Master scored a 16 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Spin Master would recommend the brand to a friend. ENPS measures how likely Spin Master employees would recommend working at Spin Master to a friend.

Net Promoter Score

16
NPS Score
50%Promoters
16%Passive
34%Detractors

Employee Net Promoter Score

-20
eNPS Score
29%Promoters
22%Passive
49%Detractors

Global Ranking Snapshot

Spin Master is ranked #945 in the Global Top 100 Brands. It ranks just behind Fila and just ahead of Boar's Head.

RANKCOMPANYCEOINDUSTRY
943
Cold Stone Creamery  Cold Stone Creamery CEO
Doug Ducey
Food and Beverages
944
Fila  Fila CEO
Yoon-Soo Yoon
Fashion and Beauty
945
Spin Master  Spin Master CEO
Max Rangel
Consumer Goods
946
Boar's Head  Boar's Head CEO
Food and Beverages
947
Dolls Kill  Dolls Kill CEO
Bobby Farahi
Retail
948
IQVIA  IQVIA CEO
Ari Bousbib
Health and Wellness
949
Brainly  Brainly CEO
Michal Borkowski
Business and Consumer Services

Consumer Goods Ranking Snapshot

Spin Master is ranked #77 in the Consumer Goods Industry. It ranks just behind Legrand and just ahead of Cresco Labs.

RANKCOMPANYLocation
75
RB US
Parsippany, NJ
76
Legrand
77
Spin Master
Dubuque, IA
78
Cresco Labs
Chicago, IL
79
OPPO
Shenzhen
80
Mondelez International North America
Chicago, IL
81
J.M. Smucker Company
Orrville, OH