37
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Fisher-Price
Marketing or Exec? Claim Your Free Account
About Fisher-Price's Brand
Fisher-Price has developed Laugh & Learn Learning Letters Monkey apllication that helps babies to interact with engaging animation
Brand at a Glance
87%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Fisher-Price NPS
Fisher-Price's Net Promoter Score (NPS) is a 37 with 61% Promoters, 15% Passives, and 24% Detractors. Net Promoter Score tracks whether Fisher-Price's customers would recommend using the product based on a scale of -100 to 100.
Fisher-Price Overall NPS
| 61% | Promoters |
|---|---|
| 15% | Passives |
| 24% | Detractors |
Fisher-Price NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 37 | Oct 2023 | 37 |
Dec 2023 39 | Dec 2023 | 39 |
Jan 2024 37 | Jan 2024 | 37 |
Feb 2024 36 | Feb 2024 | 36 |
Apr 2024 38 | Apr 2024 | 38 |
Jun 2024 39 | Jun 2024 | 39 |
Jul 2024 39 | Jul 2024 | 39 |
Aug 2024 41 | Aug 2024 | 41 |
Sep 2024 38 | Sep 2024 | 38 |
Oct 2024 36 | Oct 2024 | 36 |
Nov 2024 40 | Nov 2024 | 40 |
Jun 2025 37 | Jun 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fisher-Price NPS by Gender
Male customers rated Fisher-Price's NPS 27 points higher than Female customers.
Male
50
Fisher-Price's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
23
Fisher-Price's NPS was rated 23 by Female customers on Comparably.
56%
Promoters
11%
Passives
33%
Detractors
Fisher-Price NPS by Ethnicity
Fisher-Price's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 55 | Caucasian | 55 |
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
Fisher-Price NPS by Age
Fisher-Price's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Fisher-Price NPS by Usage
Fisher-Price's NPS was rated the highest by customers who have used Fisher-Price's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -20 | 1 to 2 Years | -20 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 21 | Over 10 Years | 21 |
Fisher-Price Customer Reviews
Out of the 3 Fisher-Price customer reviews 3 were positive and 0 were constructive. Fisher-Price customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Fisher-Price Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Fisher-Price users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fisher-Price Customer Loyalty Score by Gender
Female customers rated Fisher-Price's Customer Loyalty score 12% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Fisher-Price.
Male
78%
Yes
Female
90%
Yes
Fisher-Price Customer Loyalty Score by Ethnicity
Fisher-Price's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fisher-Price.
84
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Fisher-Price Customer Loyalty Score by Age
Fisher-Price's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Fisher-Price.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
66+ 82% | 66+ | 82% |
Fisher-Price Customer Loyalty Score by Usage
Fisher-Price's Customer Loyalty score was rated the highest by customers who have used Fisher-Price's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fisher-Price Customer Loyalty Score by Industry
Fisher-Price's Customer Loyalty score was rated 100% by both Accounting and Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Fisher-Price Product Quality
3.9/5
Fisher-Price has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Fisher-Price's overall Product Quality score rated by its users and customers.
Fisher-Price Product Information
Fisher-Price’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Fisher-Price's product the highest. Reviewers from the Education industry rated Fisher-Price the lowest at 2.6.
- Website
- http://www.fisher-price.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Education
Quick Insights into Fisher-Price Product Quality
Fisher-Price's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Fisher-Price's Product Quality.
Ranked Fisher-Price Product Quality the Highest
Ranked Fisher-Price Product Quality the Lowest
Fisher-Price Product Quality Score by Gender
Male customers rated Fisher-Price's Product Quality score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fisher-Price.
Male
4.7/5
Female
3.9/5
Fisher-Price Product Quality Score by Ethnicity
Fisher-Price's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fisher-Price.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Fisher-Price Product Quality Score by Age
Fisher-Price's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Fisher-Price.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 5 | 26-30 | 5 |
31-35 4.6 | 31-35 | 4.6 |
66+ 2.3 | 66+ | 2.3 |
Fisher-Price Product Quality Score by Usage
Fisher-Price's Product Quality score was rated the highest by customers who have used Fisher-Price's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Fisher-Price Product Quality Score by Industry
Fisher-Price's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Fisher-Price Pricing
Fisher-Price ROI & Value For Money
3.6/5
Fisher-Price has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Fisher-Price's overall ROI score rated by its users and customers.
Fisher-Price Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Education industry think that they had the lowest ROI from Fisher-Price.
Quick Insights into Fisher-Price ROI
Fisher-Price's ROI score was rated highest by Male customers, and rated lowest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked Fisher-Price's ROI score.
Ranked Fisher-Price ROI the Highest
Ranked Fisher-Price ROI the Lowest
Fisher-Price ROI Score by Gender
Male customers rated Fisher-Price's ROI score 1.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fisher-Price.
Male
4.5/5
Female
3.2/5
Fisher-Price ROI Score by Ethnicity
Fisher-Price's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fisher-Price.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Fisher-Price ROI Score by Age
Fisher-Price's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Fisher-Price.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.7 | 31-35 | 3.7 |
66+ 3.1 | 66+ | 3.1 |
Fisher-Price ROI Score by Usage
Fisher-Price's ROI score was rated the highest by customers who have used Fisher-Price's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Fisher-Price ROI Score by Industry
Fisher-Price's ROI score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Fisher-Price Customer Satisfaction (CSAT)
Fisher-Price Customer Satisfaction (CSAT) Score
81 / 100
Fisher-Price has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
35%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fisher-Price Customer Satisfaction
Fisher-Price's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Fisher-Price's Customer Satisfaction.
Ranked Fisher-Price Customer Satisfaction the Highest
Ranked Fisher-Price Customer Satisfaction the Lowest
Fisher-Price Customer Satisfaction Score by Gender
Male customers rated Fisher-Price's Customer Satisfaction score 6 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fisher-Price.
75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
69 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 23% | |
Dissatisfied | 0% | |
Very Dissatisfied | 8% |
Fisher-Price Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fisher-Price's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fisher-Price.
80 / 100
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
CSAT according to Asian or Pacific Islander
Fisher-Price's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fisher-Price.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Fisher-Price Customer Satisfaction Score by Age
Fisher-Price's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Fisher-Price.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 66+ | 67% |
Fisher-Price Customer Satisfaction Score by Usage
Fisher-Price's Customer Satisfaction score was rated the highest by customers who have used Fisher-Price's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Fisher-Price Customer Service
3.8/5
Fisher-Price has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Fisher-Price's overall Customer Service score rated by its users and customers.
About Fisher-Price's Customer Service
Address
East Aurora, NY
Website
http://www.fisher-price.com
Phone Number
(716) 687-3000
Quick Insights into Fisher-Price Customer Service
Fisher-Price's Customer Service score was rated highest by Male customers, and rated lowest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked Fisher-Price's Customer Service score.
Ranked Fisher-Price Customer Service the Highest
Ranked Fisher-Price Customer Service the Lowest
Fisher-Price Customer Service Score by Gender
Male customers rated Fisher-Price's Customer Service score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fisher-Price.
Male
4.5/5
Female
3.4/5
Fisher-Price Customer Service Score by Ethnicity
Fisher-Price's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fisher-Price.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Fisher-Price Customer Service Score by Age
Fisher-Price's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Fisher-Price.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4 | 26-30 | 4 |
31-35 4 | 31-35 | 4 |
66+ 2.6 | 66+ | 2.6 |
Fisher-Price Customer Service Score by Usage
Fisher-Price's Customer Service score was rated the highest by customers who have used Fisher-Price's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Fisher-Price Customer Service Score by Industry
Fisher-Price's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Fisher-Price as an Employer
3.3/5
Fisher-Price has a 3.3/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Fisher-Price scored a 37 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Fisher-Price would recommend the brand to a friend. ENPS measures how likely Fisher-Price employees would recommend working at Fisher-Price to a friend.
Net Promoter Score
37
NPS Score
| 61% | Promoters |
|---|---|
| 15% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 21% | Promoters |
|---|---|
| 26% | Passive |
| 53% | Detractors |
