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OPPO is

Ranked

#79

Consumer Goods Brands

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OPPO

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OPPO is ranked #79 in Consumer Goods Brands

About OPPO's Brand

OPPO Digital designs and marketing digital electronic products, including MP3 players, portal media players, LCD TVs, ebooks, and more. OPPO’s brand is ranked #983 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of OPPO. When compared to other organizations within the Consumer Goods industry, OPPO is ranked #79. Among its major competitors, OPPO is ranked in 6th place for NPS while Apple is 1st, and Xiaomi Technology is 2nd.

Brand at a Glance

88%

Customer Loyalty

4/5

Product Quality

3.8/5

Pricing

3.9/5

Customer Service

OPPO Ranking

^#983 in Global Best Brands
^#79 in Consumer Goods
^#4 / 4 of its competitors

OPPO NPS

OPPO's Net Promoter Score (NPS) is a 23 with 54% Promoters, 15% Passives, and 31% Detractors. Net Promoter Score tracks whether OPPO's customers would recommend using the product based on a scale of -100 to 100.

OPPO Overall NPS

NPS

54%	Promoters
15%	Passives
31%	Detractors

OPPO NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 21	Dec 2024	21
Jan 2025 21	Jan 2025	21
Feb 2025 21	Feb 2025	21
Mar 2025 21	Mar 2025	21
May 2025 21	May 2025	21
Jun 2025 22	Jun 2025	22
Jul 2025 22	Jul 2025	22
Aug 2025 22	Aug 2025	22
Sep 2025 22	Sep 2025	22
Oct 2025 24	Oct 2025	24
Nov 2025 24	Nov 2025	24
Jan 2026 22	Jan 2026	22

How Other Brands Compare

OPPO is ranked #4 for NPS among its competitors. Apple and Xiaomi Technology come in first and second, with Huawei coming in at third.

	OPPO	Apple	Huawei	Xiaomi Technology
Global Ranking	#983	#5	#707	#714
NPS	23	48	37	43
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$2.11T	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

OPPO NPS by Gender

Male customers rated OPPO's NPS 2 points higher than Female customers.

Male

OPPO's NPS was rated 31 by Male customers on Comparably.

60%

Promoters

11%

Passives

29%

Detractors

Female

OPPO's NPS was rated 29 by Female customers on Comparably.

56%

Promoters

17%

Passives

27%

Detractors

OPPO NPS by Ethnicity

OPPO's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 40	Caucasian	40
African American/Black 62	African American/Black	62
Asian or Pacific Islander 28	Asian or Pacific Islander	28
Other 14	Other	14

OPPO NPS by Age

OPPO's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

55%

17%

28%

26-30

50%

10%

40%

31-35

70%

12%

18%

36-40

100%

41-45

50%

51-55

67%

33%

OPPO NPS by Usage

OPPO's NPS was rated the highest by customers who have used OPPO's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -5	Less than 1 Year	-5
1 to 2 Years 40	1 to 2 Years	40
2 to 5 Years 21	2 to 5 Years	21
5 to 10 Years 50	5 to 10 Years	50

OPPO NPS vs. Competitors

Compared to its competitors, OPPO's NPS is rated right above Huawei Technologies Company, and is preceded by Vivo.

COMPANY		NPS Score
	Apple	48
	Xiaomi Technology	43
	Huawei	37
	Samsung Electronics	30
	Vivo	30
	OPPO	23
	Huawei Technologies Company	-100
	Meizu	-100

OPPO NPS vs Companies in Consumer Goods

In the Consumer Goods industry, OPPO's NPS is rated right below Tiffany & Co.

COMPANY		NPS Score
	Lego Group	54
	Red Bull	42
	Bath & Body Works	38
	Colgate Palmolive	35
	Hershey Company	35
	Crocs	34
	Gucci	31
	Tiffany & Co	31
	OPPO	23

OPPO Customer Reviews

Out of the 27 OPPO customer reviews 16 were positive and 11 were constructive. OPPO customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

OPPO Customer Loyalty

88%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

88% of OPPO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

88%

12%

OPPO Customer Loyalty Score by Gender

Female customers rated OPPO's Customer Loyalty score 4% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of OPPO.

Male

83%

Yes

Female

87%

Yes

OPPO Customer Loyalty Score by Ethnicity

OPPO's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of OPPO.

out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

OPPO Customer Loyalty Score by Age

OPPO's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of OPPO.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 86%	18-25	86%
26-30 69%	26-30	69%
31-35 89%	31-35	89%
36-40 100%	36-40	100%
41-45 78%	41-45	78%
51-55 70%	51-55	70%

OPPO Customer Loyalty Score by Usage

OPPO's Customer Loyalty score was rated the highest by customers who have used OPPO's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	51%
1 to 2 Years	92%
2 to 5 Years	86%
5 to 10 Years	87%

OPPO Customer Loyalty Score by Industry

OPPO's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Business Supplies and Equipment industry customers.

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Tech	90%
Accounting	75%
Architecture and Planning	55%
Arts and Entertainment	85%
Banking and Financial Services	70%
Business and Consumer Services	100%
Business Supplies and Equipment	40%
Education	100%
Government and Public Policy	70%
Retail	100%

OPPO Customer Loyalty vs. Competitors

Compared to its competitors, OPPO's Customer Loyalty score is rated right above Vivo.

COMPANY		Customer Loyalty Score
	OPPO	88%
	Vivo	87%
	Apple	86%
	Xiaomi Technology	84%
	Huawei	81%
	Samsung Electronics	81%
	Huawei Technologies Company	N/A
	Meizu	N/A

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Customer Loyalty for Other Consumer Goods Brands

In the Consumer Goods industry, OPPO's Customer Loyalty score is rated right above Bath & Body Works.

COMPANY		Customer Loyalty Score
	OPPO	88%
	Bath & Body Works	87%
	Lego Group	86%
	Colgate Palmolive	85%
	Red Bull	81%
	Hershey Company	81%
	Crocs	79%
	Gucci	76%
	Tiffany & Co	73%

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OPPO Product Quality

4/5

OPPO has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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OPPO Product Information

OPPO’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated OPPO's product the highest. Reviewers from the Architecture and Planning industry rated OPPO the lowest at 3.2.

Website: http://oppodigital.com/

Company Size: 10,000+ Employees

Quick Insights into OPPO Product Quality

OPPO's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Business Supplies and Equipment industry.

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Ranked OPPO Product Quality the Highest

36-40	5
African American/Black	4.8
Business and Consumer Services	4.7

Ranked OPPO Product Quality the Lowest

Less than 1 Year	3.5
Caucasian	3.4
Business Supplies and Equipment	2.8

OPPO Product Quality Score by Gender

Female customers rated OPPO's Product Quality score 0.2 stars higher than Male customers.

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Male

3.9/5

Female

4.1/5

OPPO Product Quality Score by Ethnicity

OPPO's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.4	Caucasian	3.4
African American/Black 4.8	African American/Black	4.8
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 3.7	Other	3.7

OPPO Product Quality Score by Age

OPPO's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 4	18-25	4
26-30 3.8	26-30	3.8
31-35 4.2	31-35	4.2
36-40 5	36-40	5
41-45 3.6	41-45	3.6
51-55 3.5	51-55	3.5

OPPO Product Quality Score by Usage

OPPO's Product Quality score was rated the highest by customers who have used OPPO's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.5
1 to 2 Years	4.3
2 to 5 Years	3.8
5 to 10 Years	3.9

OPPO Product Quality Score by Industry

OPPO's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Business Supplies and Equipment industry customers.

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Tech	4.1
Accounting	3.7
Architecture and Planning	3.2
Arts and Entertainment	3.9
Banking and Financial Services	4.1
Business and Consumer Services	4.7
Business Supplies and Equipment	2.8
Education	4.5
Government and Public Policy	4.6
Retail	3.1

OPPO Product Quality vs. Competitors

Compared to its competitors, OPPO's Product Quality score is rated right above Huawei Technologies Company, and is preceded by Samsung Electronics.

COMPANY		Product Quality Score
	Vivo	4.3/5
	Apple	4.3/5
	Huawei	4.2/5
	Xiaomi Technology	4.2/5
	Samsung Electronics	4/5
	OPPO	4/5
	Huawei Technologies Company	2.5/5
	Meizu	N/A

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Product Quality for Other Consumer Goods Brands

In the Consumer Goods industry, OPPO's Product Quality score is rated right above Tiffany & Co, and is preceded by Crocs.

COMPANY		Product Quality Score
	Lego Group	4.5/5
	Red Bull	4.2/5
	Colgate Palmolive	4.2/5
	Gucci	4.2/5
	Bath & Body Works	4.1/5
	Hershey Company	4.1/5
	Crocs	4.1/5
	OPPO	4/5
	Tiffany & Co	4/5

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OPPO Pricing

OPPO ROI & Value For Money

3.8/5

OPPO has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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OPPO Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Business Supplies and Equipment industry think that they had the lowest ROI from OPPO.

Quick Insights into OPPO ROI

OPPO's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Business Supplies and Equipment industry.

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Ranked OPPO ROI the Highest

36-40	5
African American/Black	4.6
Business and Consumer Services	4.6

Ranked OPPO ROI the Lowest

Other	3.4
41-45	3.1
Business Supplies and Equipment	1.8

OPPO ROI Score by Gender

OPPO's ROI score was rated 3.8 by both Female and Male customers on Comparably.

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Male

3.8/5

Female

3.8/5

OPPO ROI Score by Ethnicity

OPPO's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.6	Caucasian	4.6
African American/Black 4.6	African American/Black	4.6
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 3.4	Other	3.4

OPPO ROI Score by Age

OPPO's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 3.7	26-30	3.7
31-35 4.2	31-35	4.2
36-40 5	36-40	5
41-45 3.1	41-45	3.1
51-55 4	51-55	4

OPPO ROI Score by Usage

OPPO's ROI score was rated the highest by customers who have used OPPO's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.4
1 to 2 Years	3.9
2 to 5 Years	3.6
5 to 10 Years	4

OPPO ROI Score by Industry

OPPO's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Business Supplies and Equipment industry customers.

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Tech	4.1
Accounting	3.2
Architecture and Planning	3.5
Arts and Entertainment	3.1
Banking and Financial Services	3.8
Business and Consumer Services	4.6
Business Supplies and Equipment	1.8
Education	4.2
Government and Public Policy	4.6
Retail	3.1

OPPO Pricing vs. Competitors

Compared to its competitors, OPPO's ROI score is rated right above Samsung Electronics, and is preceded by Apple.

COMPANY		Pricing Score
	Xiaomi Technology	4.2/5
	Vivo	4.1/5
	Huawei	4/5
	Apple	4/5
	OPPO	3.8/5
	Samsung Electronics	3.8/5
	Huawei Technologies Company	3.5/5
	Meizu	N/A

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ROI for Other Consumer Goods Brands

In the Consumer Goods industry, OPPO's ROI score is rated right above Red Bull, and is preceded by Hershey Company.

COMPANY		Pricing Score
	Colgate Palmolive	4/5
	Lego Group	3.9/5
	Hershey Company	3.9/5
	OPPO	3.8/5
	Red Bull	3.8/5
	Gucci	3.8/5
	Bath & Body Works	3.8/5
	Crocs	3.7/5
	Tiffany & Co	3.7/5

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OPPO Customer Satisfaction (CSAT)

OPPO Customer Satisfaction (CSAT) Score

81 / 100

OPPO has an overall Customer Satisfaction score of 81 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	50%
Satisfied	31%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	1%
Very Dissatisfied	12%

Very Satisfied

50%

Satisfied

31%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into OPPO Customer Satisfaction

OPPO's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers ages 51-55.

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Ranked OPPO Customer Satisfaction the Highest

36-40	100%
Education	100%
African American/Black	92%

Ranked OPPO Customer Satisfaction the Lowest

Arts and Entertainment	66%
Caucasian	60%
51-55	33%

OPPO Customer Satisfaction Score by Gender

Female customers rated OPPO's Customer Satisfaction score 12 points higher than Male customers.

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71 / 100

Male

	Very Satisfied	47%
	Satisfied	24%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	0%
	Very Dissatisfied	20%

83 / 100

Female

	Very Satisfied	51%
	Satisfied	32%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	5%
	Very Dissatisfied	7%

OPPO Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

OPPO's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.

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60 / 100

Very Satisfied	40%
Satisfied	20%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

40%

Satisfied

20%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

20%

CSAT according to African American/Black

OPPO's Customer Satisfaction (CSAT) score was rated 92% according to African American/Black users and customers.

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92 / 100

Very Satisfied	69%
Satisfied	23%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	8%

Very Satisfied

69%

Satisfied

23%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

OPPO's Customer Satisfaction (CSAT) score was rated 74% according to Asian or Pacific Islander users and customers.

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74 / 100

Very Satisfied	52%
Satisfied	22%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	0%
Very Dissatisfied	19%

Very Satisfied

52%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

19%

CSAT according to Other

OPPO's Customer Satisfaction (CSAT) score was rated 74% according to Other users and customers.

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74 / 100

Very Satisfied	45%
Satisfied	29%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	2%
Very Dissatisfied	16%

Very Satisfied

45%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

16%

OPPO Customer Satisfaction Score by Age

OPPO's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

18-25

80%

26-30

76%

31-35

70%

36-40

100%

41-45

75%

51-55

33%

OPPO Customer Satisfaction Score by Usage

OPPO's Customer Satisfaction score was rated the highest by customers who have used OPPO's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	76
1 to 2 Years	85
2 to 5 Years	70
5 to 10 Years	75

OPPO Customer Satisfaction Score by Industry

OPPO's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Arts and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "OPPO Customer Satisfaction Score by Industry",
	"text": "OPPO's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Arts and Entertainment industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 84,
			"stars": 0,
			"csatScore": 84,
			"text": "OPPO's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 84
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 79,
			"stars": 0,
			"csatScore": 79,
			"text": "OPPO's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 79
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "OPPO's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "OPPO's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "OPPO's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "OPPO's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "OPPO's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "OPPO's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		}
	]
}

Tech	84
Accounting	79
Architecture and Planning	67
Arts and Entertainment	66
Banking and Financial Services	67
Education	100
Government and Public Policy	100
Retail	67

OPPO Customer Satisfaction vs. Competitors

Compared to its competitors, OPPO's Customer Satisfaction score is rated right above Meizu, and is preceded by Samsung Electronics.

COMPANY		Customer Satisfaction (CSAT) Score
	Huawei Technologies Company	100%
	Vivo	94%
	Xiaomi Technology	89%
	Apple	85%
	Huawei	85%
	Samsung Electronics	83%
	OPPO	81%
	Meizu	0%

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Customer Satisfaction for Other Consumer Goods Brands

In the Consumer Goods industry, OPPO's Customer Satisfaction score is rated right above Bath & Body Works, and is preceded by Colgate Palmolive.

COMPANY		Customer Satisfaction (CSAT) Score
	Lego Group	89%
	Red Bull	83%
	Colgate Palmolive	83%
	OPPO	81%
	Bath & Body Works	81%
	Hershey Company	80%
	Crocs	79%
	Gucci	79%
	Tiffany & Co	73%

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OPPO Customer Service

3.9/5

OPPO has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About OPPO's Customer Service

Address

Shenzhen China

Website

http://oppodigital.com/

Phone Number

16509611118

Quick Insights into OPPO Customer Service

OPPO's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Business Supplies and Equipment industry.

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Ranked OPPO Customer Service the Highest

36-40	5
Business and Consumer Services	4.7
African American/Black	4.6

Ranked OPPO Customer Service the Lowest

Less than 1 Year	3.4
Other	3.4
Business Supplies and Equipment	1.8

OPPO Customer Service Score by Gender

OPPO's Customer Service score was rated 3.8 by both Female and Male customers on Comparably.

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Male

3.8/5

Female

3.8/5

OPPO Customer Service Score by Ethnicity

OPPO's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.5	Caucasian	4.5
African American/Black 4.6	African American/Black	4.6
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Other 3.4	Other	3.4

OPPO Customer Service Score by Age

OPPO's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

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100

Summary	Age	Customer Service Score
18-25 3.7	18-25	3.7
26-30 3.5	26-30	3.5
31-35 4.2	31-35	4.2
36-40 5	36-40	5
41-45 3.7	41-45	3.7
51-55 3.5	51-55	3.5

OPPO Customer Service Score by Usage

OPPO's Customer Service score was rated the highest by customers who have used OPPO's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.4
1 to 2 Years	4
2 to 5 Years	3.6
5 to 10 Years	3.9

OPPO Customer Service Score by Industry

OPPO's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Business Supplies and Equipment industry customers.

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Tech	4.1
Accounting	3.2
Architecture and Planning	3.5
Arts and Entertainment	2.6
Banking and Financial Services	3.8
Business and Consumer Services	4.7
Business Supplies and Equipment	1.8
Education	4.2
Government and Public Policy	4.6
Retail	3

OPPO Customer Service vs. Competitors

Compared to its competitors, OPPO's Customer Service score is rated right above Samsung Electronics, and is preceded by Huawei.

COMPANY		Customer Service Score
	Apple	4.2/5
	Vivo	4.1/5
	Xiaomi Technology	4/5
	Huawei	4/5
	OPPO	3.9/5
	Samsung Electronics	3.8/5
	Huawei Technologies Company	3.5/5
	Meizu	N/A

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Customer Service for Other Consumer Goods Brands

In the Consumer Goods industry, OPPO's Customer Service score is rated right above Hershey Company, and is preceded by Bath & Body Works.

COMPANY		Customer Service Score
	Lego Group	4.2/5
	Gucci	4/5
	Red Bull	4/5
	Colgate Palmolive	4/5
	Bath & Body Works	4/5
	OPPO	3.9/5
	Hershey Company	3.9/5
	Crocs	3.8/5
	Tiffany & Co	3.8/5

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OPPO as an Employer

4.7/5

OPPO has a 4.7/5 stars for its overall company culture rated by their employees

top

CEO of OPPO

Tony Chen

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

OPPO scored a 23 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of OPPO would recommend the brand to a friend. ENPS measures how likely OPPO employees would recommend working at OPPO to a friend.

Net Promoter Score

NPS Score

54%	Promoters
15%	Passive
31%	Detractors

Employee Net Promoter Score

eNPS Score

57%	Promoters
12%	Passive
31%	Detractors

Global Ranking Snapshot

OPPO is ranked #983 in the Global Top 100 Brands. It ranks just behind Foodpanda and just ahead of IGN Entertainment.

RANK			INDUSTRY
981	Engro Foods		Food and Beverages
982	Foodpanda	Ralf Wenzel	Food and Beverages
983	OPPO	Tony Chen	Consumer Goods
984	IGN Entertainment	Peer Schneider	Media and Entertainment
985	Illumina	Francis deSouza	Health and Wellness
986	Planned Parenthood	Alexis McGill Johnson	Health and Wellness
987	Reliance	Mukesh Ambani	Energy and Manufacturing