Vivo NPS & Customer Reviews

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Vivo

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About Vivo's Brand

Enabling collaboration and discovery among scientists across all disciplines. Among its major competitors, Vivo is ranked in 4th place for NPS while Xiaomi Technology is 1st, and Huawei is 2nd.

Brand at a Glance

87%

Customer Loyalty

4.3/5

Product Quality

4.1/5

Pricing

4.1/5

Customer Service

Vivo Ranking

^#3 / 4 of its competitors

Vivo NPS

Vivo's Net Promoter Score (NPS) is a 30 with 55% Promoters, 20% Passives, and 25% Detractors. Net Promoter Score tracks whether Vivo's customers would recommend using the product based on a scale of -100 to 100.

Vivo Overall NPS

NPS

55%	Promoters
20%	Passives
25%	Detractors

Vivo NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2024 26	Jan 2024	26
Mar 2024 29	Mar 2024	29
May 2024 29	May 2024	29
Jul 2024 30	Jul 2024	30
Aug 2024 30	Aug 2024	30
Sep 2024 32	Sep 2024	32
Oct 2024 31	Oct 2024	31
Nov 2024 30	Nov 2024	30
Jan 2025 28	Jan 2025	28
Mar 2025 28	Mar 2025	28
Jul 2025 30	Jul 2025	30
Sep 2025 29	Sep 2025	29

How Other Brands Compare

Vivo is ranked third for NPS among its competitors. Xiaomi Technology and Huawei come in first and second, with OPPO coming in at #4.

	Vivo	Huawei	Xiaomi Technology	OPPO
Global Ranking	#-	#707	#714	#983
NPS	30	37	43	23
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Vivo NPS by Gender

Male customers rated Vivo's NPS 66 points higher than Female customers.

Male

Vivo's NPS was rated 66 by Male customers on Comparably.

76%

Promoters

14%

Passives

10%

Detractors

Female

Vivo's NPS was rated by Female customers on Comparably.

33%

Promoters

34%

Passives

33%

Detractors

Vivo NPS by Ethnicity

Vivo's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 53	Asian or Pacific Islander	53
Other 34	Other	34

Vivo NPS by Age

Vivo's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

73%

14%

13%

26-30

67%

33%

31-35

60%

40%

Vivo NPS by Usage

Vivo's NPS was rated the highest by customers who have used Vivo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 20	Less than 1 Year	20
1 to 2 Years 49	1 to 2 Years	49
2 to 5 Years 50	2 to 5 Years	50

Vivo NPS vs. Competitors

Compared to its competitors, Vivo's NPS is rated right above OPPO, and is preceded by Samsung Electronics.

COMPANY		NPS Score
	Xiaomi Technology	43
	Huawei	37
	Samsung Electronics	30
	Vivo	30
	OPPO	23
	Digitas Health	17
	Dudnyk	N/A
	Huawei Technologies Company	-100

Vivo Customer Reviews

Out of the 9 Vivo customer reviews 7 were positive and 2 were constructive. Vivo customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Vivo Customer Loyalty

87%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

87% of Vivo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

87%

13%

Vivo Customer Loyalty Score by Gender

Male customers rated Vivo's Customer Loyalty score 11% higher than Female customers.

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Male

96%

Yes

Female

85%

Yes

Vivo Customer Loyalty Score by Ethnicity

Vivo's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Asian or Pacific Islander

100

out of 100

Other

Vivo Customer Loyalty Score by Age

Vivo's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
26-30 85%	26-30	85%
31-35 82%	31-35	82%

Vivo Customer Loyalty Score by Usage

Vivo's Customer Loyalty score was rated the highest by customers who have used Vivo's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	100%
1 to 2 Years	78%
2 to 5 Years	100%

Vivo Customer Loyalty Score by Industry

Vivo's Customer Loyalty score was rated 82% by Tech industry customers.

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Tech	82%

Vivo Customer Loyalty vs. Competitors

Compared to its competitors, Vivo's Customer Loyalty score is rated right above Xiaomi Technology, and is preceded by OPPO.

COMPANY		Customer Loyalty Score
	OPPO	88%
	Vivo	87%
	Xiaomi Technology	84%
	Digitas Health	83%
	Huawei	81%
	Samsung Electronics	81%
	Huawei Technologies Company	N/A
	Dudnyk	N/A

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Vivo Product Quality

4.3/5

Vivo has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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Vivo Product Information

Vivo’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Vivo's product the highest.

Website: http://vivoweb.org/

Company Size: 51-200 Employees

Quick Insights into Vivo Product Quality

Vivo's Product Quality score was rated highest by customers who have used Vivo's products/services for 2 to 5 Years, and rated lowest by customers ages 31-35.

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Ranked Vivo Product Quality the Highest

2 to 5 Years	4.6
26-30	4.5
Other	4.5

Ranked Vivo Product Quality the Lowest

Female	4.1
Less than 1 Year	3.9
31-35	3.7

Vivo Product Quality Score by Gender

Male customers rated Vivo's Product Quality score 0.2 stars higher than Female customers.

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Male

4.3/5

Female

4.1/5

Vivo Product Quality Score by Ethnicity

Vivo's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 4.5	Other	4.5

Vivo Product Quality Score by Age

Vivo's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 4.5	26-30	4.5
31-35 3.7	31-35	3.7

Vivo Product Quality Score by Usage

Vivo's Product Quality score was rated the highest by customers who have used Vivo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.9
1 to 2 Years	4.5
2 to 5 Years	4.6

Vivo Product Quality Score by Industry

Vivo's Product Quality score was rated 4.1 stars by Tech industry customers.

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Tech	4.1

Vivo Product Quality vs. Competitors

Compared to its competitors, Vivo's Product Quality score is rated right above Huawei.

COMPANY		Product Quality Score
	Vivo	4.3/5
	Huawei	4.2/5
	Xiaomi Technology	4.2/5
	Samsung Electronics	4/5
	OPPO	4/5
	Digitas Health	3.4/5
	Huawei Technologies Company	2.5/5
	Dudnyk	N/A

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Vivo Pricing

Vivo ROI & Value For Money

4.1/5

Vivo has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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Vivo Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Vivo ROI

Vivo's ROI score was rated highest by customers who have used Vivo's products/services for 1 to 2 Years, and rated lowest by customers who have used Vivo's products/services for Less than 1 Year.

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Ranked Vivo ROI the Highest

1 to 2 Years	4.4
18-25	4.3
Other	4.3

Ranked Vivo ROI the Lowest

Asian or Pacific Islander	4
26-30	3.9
Less than 1 Year	3.4

Vivo ROI Score by Gender

Male customers rated Vivo's ROI score 0.1 stars higher than Female customers.

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Male

4.2/5

Female

4.1/5

Vivo ROI Score by Ethnicity

Vivo's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 4.3	Other	4.3

Vivo ROI Score by Age

Vivo's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 3.9	26-30	3.9
31-35 4.3	31-35	4.3

Vivo ROI Score by Usage

Vivo's ROI score was rated the highest by customers who have used Vivo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.4
1 to 2 Years	4.4
2 to 5 Years	4.4

Vivo ROI Score by Industry

Vivo's ROI score was rated 3.6 stars by Tech industry customers.

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Tech	3.6

Vivo Pricing vs. Competitors

Compared to its competitors, Vivo's ROI score is rated right above Huawei, and is preceded by Xiaomi Technology.

COMPANY		Pricing Score
	Xiaomi Technology	4.2/5
	Vivo	4.1/5
	Huawei	4/5
	Digitas Health	3.9/5
	OPPO	3.8/5
	Samsung Electronics	3.8/5
	Huawei Technologies Company	3.5/5
	Dudnyk	N/A

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Vivo Customer Satisfaction (CSAT)

Vivo Customer Satisfaction (CSAT) Score

94 / 100

Vivo has an overall Customer Satisfaction score of 94 rated by its users and customers.

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Very Satisfied	49%
Satisfied	45%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	1%
Very Dissatisfied	1%

Very Satisfied

49%

Satisfied

45%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Vivo Customer Satisfaction

Vivo's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Female customers.

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Ranked Vivo Customer Satisfaction the Highest

26-30	100%
Less than 1 Year	100%
Other	100%

Ranked Vivo Customer Satisfaction the Lowest

1 to 2 Years	86%
Asian or Pacific Islander	86%
Female	80%

Vivo Customer Satisfaction Score by Gender

Male customers rated Vivo's Customer Satisfaction score 10 points higher than Female customers.

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90 / 100

Male

	Very Satisfied	40%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	0%
	Very Dissatisfied	5%

80 / 100

Female

	Very Satisfied	20%
	Satisfied	60%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	0%
	Very Dissatisfied	0%

Vivo Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
86%
Other
100%

CSAT according to Asian or Pacific Islander

Vivo's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.

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86 / 100

Very Satisfied	33%
Satisfied	53%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

53%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Vivo's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	40%
Satisfied	60%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

40%

Satisfied

60%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Vivo Customer Satisfaction Score by Age

Vivo's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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100

Breakdown

Age

Score

18-25

93%

26-30

100%

Vivo Customer Satisfaction Score by Usage

Vivo's Customer Satisfaction score was rated the highest by customers who have used Vivo's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	100
1 to 2 Years	86
2 to 5 Years	89

Vivo Customer Satisfaction Score by Industry

Vivo's Customer Satisfaction score was rated 80 points by Tech industry customers.

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Tech	80

Vivo Customer Satisfaction vs. Competitors

Compared to its competitors, Vivo's Customer Satisfaction score is rated right above Xiaomi Technology, and is preceded by Huawei Technologies Company.

COMPANY		Customer Satisfaction (CSAT) Score
	Huawei Technologies Company	100%
	Vivo	94%
	Xiaomi Technology	89%
	Huawei	85%
	Samsung Electronics	83%
	OPPO	81%
	Digitas Health	80%
	Dudnyk	0%

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Vivo Customer Service

4.1/5

Vivo has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Vivo's Customer Service

Address

Pittsburgh, PA

Website

http://vivoweb.org/

Quick Insights into Vivo Customer Service

Vivo's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.

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Ranked Vivo Customer Service the Highest

18-25	4.4
2 to 5 Years	4.4
Other	4.3

Ranked Vivo Customer Service the Lowest

Female	3.8
Less than 1 Year	3.7
26-30	3.5

Vivo Customer Service Score by Gender

Male customers rated Vivo's Customer Service score 0.4 stars higher than Female customers.

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Male

4.2/5

Female

3.8/5

Vivo Customer Service Score by Ethnicity

Vivo's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 4.3	Other	4.3

Vivo Customer Service Score by Age

Vivo's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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100

Summary	Age	Customer Service Score
18-25 4.4	18-25	4.4
26-30 3.5	26-30	3.5
31-35 4.1	31-35	4.1

Vivo Customer Service Score by Usage

Vivo's Customer Service score was rated the highest by customers who have used Vivo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.7
1 to 2 Years	4.2
2 to 5 Years	4.4

Vivo Customer Service Score by Industry

Vivo's Customer Service score was rated 3.6 stars by Tech industry customers.

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Tech	3.6

Vivo Customer Service vs. Competitors

Compared to its competitors, Vivo's Customer Service score is rated right above Xiaomi Technology.

COMPANY		Customer Service Score
	Vivo	4.1/5
	Xiaomi Technology	4/5
	Huawei	4/5
	OPPO	3.9/5
	Samsung Electronics	3.8/5
	Digitas Health	3.7/5
	Huawei Technologies Company	3.5/5
	Dudnyk	N/A

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Vivo as an Employer

4.2/5

Vivo has a 4.2/5 stars for its overall company culture rated by their employees

top

20%

CEO of Vivo

Tom Dudnyk

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Vivo scored a 30 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Vivo would recommend the brand to a friend. ENPS measures how likely Vivo employees would recommend working at Vivo to a friend.

Net Promoter Score

NPS Score

55%	Promoters
20%	Passive
25%	Detractors

Employee Net Promoter Score

eNPS Score

46%	Promoters
14%	Passive
40%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail