17
NPS
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Digitas Health
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About Digitas Health's Brand
"Digitas Health delivers marketing, advertising, full-service marketing, digital, interactive, social media, digital media and SEO services."
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Digitas Health NPS
Digitas Health's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Digitas Health's customers would recommend using the product based on a scale of -100 to 100.
Digitas Health Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Digitas Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Mar 2023 66 | Mar 2023 | 66 |
Jul 2023 75 | Jul 2023 | 75 |
Jun 2024 40 | Jun 2024 | 40 |
Aug 2024 17 | Aug 2024 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digitas Health Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Digitas Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Digitas Health Product Quality
3.4/5
Digitas Health has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Digitas Health's overall Product Quality score rated by its users and customers.
Digitas Health Product Information
Digitas Health’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://digitashealth.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Media
Digitas Health Pricing
Digitas Health ROI & Value For Money
3.9/5
Digitas Health has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Digitas Health's overall ROI score rated by its users and customers.
Digitas Health Customer Satisfaction (CSAT)
Digitas Health Customer Satisfaction (CSAT) Score
80 / 100
Digitas Health has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Digitas Health Customer Service
3.7/5
Digitas Health has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Digitas Health's overall Customer Service score rated by its users and customers.
About Digitas Health's Customer Service
Address
Philadelphia, PA
Website
http://digitashealth.com/
Digitas Health as an Employer
2.5/5
Digitas Health has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Digitas Health scored a 17 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Digitas Health would recommend the brand to a friend. ENPS measures how likely Digitas Health employees would recommend working at Digitas Health to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 21% | Promoters |
|---|---|
| 22% | Passive |
| 57% | Detractors |
