-100
NPS
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Huawei Technologies Company
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About Huawei Technologies Company's Brand
Among its major competitors, Huawei Technologies Company is ranked in 2nd place for NPS while Xiaomi Technology is 1st.
Brand at a Glance
2.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Huawei Technologies Company Ranking
- #2 / 2 of its competitors
Huawei Technologies Company NPS
Huawei Technologies Company's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Huawei Technologies Company's customers would recommend using the product based on a scale of -100 to 100.
Huawei Technologies Company Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Huawei Technologies Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
How Other Brands Compare
Huawei Technologies Company is ranked second for NPS among its competitors. Xiaomi Technology comes in first.
Huawei Technologies Company |  Xiaomi Technology | |
| Global Ranking | #- | #714 |
| NPS | -100 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Huawei Technologies Company NPS vs. Competitors
Compared to its competitors, Huawei Technologies Company's NPS is rated right below Xiaomi Technology.
| COMPANY | NPS Score | |
|---|---|---|
| Xiaomi Technology | 43 |
| Huawei Technologies Company | -100 |
Huawei Technologies Company Product Quality
2.5/5
Huawei Technologies Company has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Huawei Technologies Company Product Information
Huawei Technologies Company’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.huawei.com
- Company Size
- 10,000+ Employees
Huawei Technologies Company Product Quality vs. Competitors
Compared to its competitors, Huawei Technologies Company's Product Quality score is rated right below Xiaomi Technology.
| COMPANY | Product Quality Score | |
|---|---|---|
| Xiaomi Technology | 4.2/5 |
| Huawei Technologies Company | 2.5/5 |
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Huawei Technologies Company Pricing
Huawei Technologies Company ROI & Value For Money
3.5/5
Huawei Technologies Company has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Huawei Technologies Company Pricing vs. Competitors
Compared to its competitors, Huawei Technologies Company's ROI score is rated right below Xiaomi Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| Xiaomi Technology | 4.2/5 |
| Huawei Technologies Company | 3.5/5 |
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Huawei Technologies Company Customer Satisfaction (CSAT)
Huawei Technologies Company Customer Satisfaction (CSAT) Score
100 / 100
Huawei Technologies Company has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Huawei Technologies Company Customer Satisfaction vs. Competitors
Compared to its competitors, Huawei Technologies Company's Customer Satisfaction score is rated right above Xiaomi Technology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Huawei Technologies Company | 100% |
| Xiaomi Technology | 89% |
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Huawei Technologies Company Customer Service
3.5/5
Huawei Technologies Company has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Huawei Technologies Company's Customer Service
Address
518129 British Indian Ocean
Website
www.huawei.com
Huawei Technologies Company Customer Service vs. Competitors
Compared to its competitors, Huawei Technologies Company's Customer Service score is rated right below Xiaomi Technology.
| COMPANY | Customer Service Score | |
|---|---|---|
| Xiaomi Technology | 4/5 |
| Huawei Technologies Company | 3.5/5 |
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Huawei Technologies Company as an Employer
Consumer vs. Employees
Huawei Technologies Company scored a -100 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of Huawei Technologies Company would recommend the brand to a friend. ENPS measures how likely Huawei Technologies Company employees would recommend working at Huawei Technologies Company to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
