20
NPS
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Engro Foods is ranked #80 in Food and Beverages Brands
Engro Foods is ranked #80 in Food and Beverages Brands
About Engro Foods' Brand
Processor of dairy foods. The company provides milk processing, ice creams, frozen desserts and other dairy products. Engro Foods’s brand is ranked #981 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Engro Foods. When compared to other organizations within the Food and Beverages industry, Engro Foods is ranked #80.
Brand at a Glance
91%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Engro Foods Ranking
- #981 in Global Best Brands
- #80 in Food and Beverages
Engro Foods NPS
Engro Foods's Net Promoter Score (NPS) is a 20 with 49% Promoters, 22% Passives, and 29% Detractors. Net Promoter Score tracks whether Engro Foods's customers would recommend using the product based on a scale of -100 to 100.
Engro Foods Overall NPS
| 49% | Promoters |
|---|---|
| 22% | Passives |
| 29% | Detractors |
Engro Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 29 | May 2023 | 29 |
Jun 2023 28 | Jun 2023 | 28 |
Sep 2023 31 | Sep 2023 | 31 |
Oct 2023 32 | Oct 2023 | 32 |
Nov 2023 35 | Nov 2023 | 35 |
Dec 2023 29 | Dec 2023 | 29 |
Apr 2024 27 | Apr 2024 | 27 |
Jun 2024 25 | Jun 2024 | 25 |
Oct 2024 24 | Oct 2024 | 24 |
Dec 2024 20 | Dec 2024 | 20 |
Jun 2025 23 | Jun 2025 | 23 |
Nov 2025 18 | Nov 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Engro Foods NPS by Gender
Male customers rated Engro Foods's NPS 37 points higher than Female customers.
Male
66
Engro Foods's NPS was rated 66 by Male customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Female
29
Engro Foods's NPS was rated 29 by Female customers on Comparably.
43%
Promoters
43%
Passives
14%
Detractors
Engro Foods NPS by Ethnicity
Engro Foods's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Other 0 | Other | 0 |
Engro Foods NPS by Age
Engro Foods's NPS was rated 41 points by customers ages 18-25 on Comparably.
Engro Foods NPS by Usage
Engro Foods's NPS was rated the highest by customers who have used Engro Foods's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 25 | 1 to 2 Years | 25 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Over 10 Years 80 | Over 10 Years | 80 |
Engro Foods NPS vs Companies in Food and Beverages
In the Food and Beverages industry, Engro Foods's NPS is rated right above McDonald's, and is preceded by PepsiCo.
| COMPANY | NPS Score | |
|---|---|---|
 | Chick-fil-A | 55 |
 | Red Bull | 42 |
 | The Coca-Cola Company | 39 |
 | Hershey Company | 35 |
 | Starbucks | 30 |
 | Mars | 27 |
 | PepsiCo | 24 |
 | Engro Foods | 20 |
 | McDonald's | 19 |
Engro Foods Customer Reviews
Out of the 3 Engro Foods customer reviews 3 were positive and 0 were constructive. Engro Foods customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Engro Foods Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Engro Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Engro Foods Customer Loyalty Score by Gender
Male customers rated Engro Foods's Customer Loyalty score 13% higher than Female customers.
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Male
100%
Yes
Female
87%
Yes
Engro Foods Customer Loyalty Score by Ethnicity
Engro Foods's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Engro Foods.
100
out of 100
Asian or Pacific Islander
78
out of 100
Other
Engro Foods Customer Loyalty Score by Age
Engro Foods's Customer Loyalty score was rated 93% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 93% | 18-25 | 93% |
Engro Foods Customer Loyalty Score by Usage
Engro Foods's Customer Loyalty score was rated the highest by customers who have used Engro Foods's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Engro Foods Customer Loyalty Score by Industry
Engro Foods's Customer Loyalty score was rated 100% by Accounting industry customers.
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Customer Loyalty for Other Food and Beverages Brands
In the Food and Beverages industry, Engro Foods's Customer Loyalty score is rated right above Chick-fil-A.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Engro Foods | 91% |
| Chick-fil-A | 87% |
| The Coca-Cola Company | 85% |
| PepsiCo | 82% |
| Red Bull | 81% |
| Hershey Company | 81% |
| McDonald's | 79% |
| Starbucks | 78% |
| Mars | 78% |
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Engro Foods Product Quality
4.1/5
Engro Foods has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Engro Foods Product Information
Engro Foods’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Engro Foods's product the highest.
- Website
- www.engrofoods.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Engro Foods Product Quality
Engro Foods's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
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Ranked Engro Foods Product Quality the Highest
Ranked Engro Foods Product Quality the Lowest
Engro Foods Product Quality Score by Gender
Engro Foods's Product Quality score was rated 4.1 by both Female and Male customers on Comparably.
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Male
4.1/5
Female
4.1/5
Engro Foods Product Quality Score by Ethnicity
Engro Foods's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.5 | Other | 3.5 |
Engro Foods Product Quality Score by Age
Engro Foods's Product Quality score was rated 4.1 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Engro Foods Product Quality Score by Usage
Engro Foods's Product Quality score was rated the highest by customers who have used Engro Foods's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Engro Foods Product Quality Score by Industry
Engro Foods's Product Quality score was rated 5 stars by Accounting industry customers.
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Product Quality for Other Food and Beverages Brands
In the Food and Beverages industry, Engro Foods's Product Quality score is rated right above Mars, and is preceded by Hershey Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| The Coca-Cola Company | 4.2/5 |
| Red Bull | 4.2/5 |
| Starbucks | 4.1/5 |
| Hershey Company | 4.1/5 |
| Engro Foods | 4.1/5 |
| Mars | 4/5 |
| PepsiCo | 4/5 |
| McDonald's | 3.7/5 |
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Engro Foods Pricing
Engro Foods ROI & Value For Money
3.7/5
Engro Foods has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Engro Foods Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Engro Foods ROI
Engro Foods's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Engro Foods's products/services for 1 to 2 Years.
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Ranked Engro Foods ROI the Highest
Ranked Engro Foods ROI the Lowest
Engro Foods ROI Score by Gender
Engro Foods's ROI score was rated 4.1 by both Female and Male customers on Comparably.
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Male
4.1/5
Female
4.1/5
Engro Foods ROI Score by Ethnicity
Engro Foods's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.1 | Other | 4.1 |
Engro Foods ROI Score by Age
Engro Foods's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Engro Foods ROI Score by Usage
Engro Foods's ROI score was rated the highest by customers who have used Engro Foods's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Engro Foods ROI Score by Industry
Engro Foods's ROI score was rated 4.6 stars by Accounting industry customers.
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ROI for Other Food and Beverages Brands
In the Food and Beverages industry, Engro Foods's ROI score is rated right above Starbucks, and is preceded by PepsiCo.
| COMPANY | Pricing Score | |
|---|---|---|
| Chick-fil-A | 4.1/5 |
| The Coca-Cola Company | 3.9/5 |
| Hershey Company | 3.9/5 |
| Red Bull | 3.8/5 |
| Mars | 3.8/5 |
| PepsiCo | 3.8/5 |
| Engro Foods | 3.7/5 |
| Starbucks | 3.6/5 |
| McDonald's | 3.6/5 |
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Engro Foods Customer Satisfaction (CSAT)
Engro Foods Customer Satisfaction (CSAT) Score
81 / 100
Engro Foods has an overall Customer Satisfaction score of 81 rated by its users and customers.
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Very Satisfied
45%
Satisfied
36%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
5%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Engro Foods Customer Satisfaction
Engro Foods's Customer Satisfaction score was rated highest by customers who have used Engro Foods's products/services for 1 to 2 Years, and rated lowest by customers who have used Engro Foods's products/services for 5 to 10 Years.
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Ranked Engro Foods Customer Satisfaction the Highest
Ranked Engro Foods Customer Satisfaction the Lowest
Engro Foods Customer Satisfaction Score by Gender
Male customers rated Engro Foods's Customer Satisfaction score 33 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 16% | |
Very Dissatisfied | 0% |
Engro Foods Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Engro Foods' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Engro Foods' Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Engro Foods Customer Satisfaction Score by Age
Engro Foods's Customer Satisfaction score was rated 78 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 78% |
Engro Foods Customer Satisfaction Score by Usage
Engro Foods's Customer Satisfaction score was rated the highest by customers who have used Engro Foods's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Engro Foods Customer Satisfaction Score by Industry
Engro Foods's Customer Satisfaction score was rated 100 points by Accounting industry customers.
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}Customer Satisfaction for Other Food and Beverages Brands
In the Food and Beverages industry, Engro Foods's Customer Satisfaction score is rated right above Chick-fil-A, and is preceded by Red Bull.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Coca-Cola Company | 87% |
| Starbucks | 84% |
| Red Bull | 82% |
| Engro Foods | 81% |
| Chick-fil-A | 81% |
| Hershey Company | 80% |
| PepsiCo | 79% |
| Mars | 74% |
| McDonald's | 72% |
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Engro Foods Customer Service
3.7/5
Engro Foods has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Engro Foods's Customer Service
Address
5th, 6th Floor, Harbor Front Building, Karachi,
Website
www.engrofoods.com
Quick Insights into Engro Foods Customer Service
Engro Foods's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Engro Foods's products/services for 1 to 2 Years.
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Ranked Engro Foods Customer Service the Highest
Ranked Engro Foods Customer Service the Lowest
Engro Foods Customer Service Score by Gender
Female customers rated Engro Foods's Customer Service score 0.1 stars higher than Male customers.
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Male
4.1/5
Female
4.2/5
Engro Foods Customer Service Score by Ethnicity
Engro Foods's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Engro Foods.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 4 | Other | 4 |
Engro Foods Customer Service Score by Age
Engro Foods's Customer Service score was rated 4.2 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Engro Foods Customer Service Score by Usage
Engro Foods's Customer Service score was rated the highest by customers who have used Engro Foods's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Engro Foods Customer Service Score by Industry
Engro Foods's Customer Service score was rated 4.9 stars by Accounting industry customers.
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Customer Service for Other Food and Beverages Brands
In the Food and Beverages industry, Engro Foods's Customer Service score is rated right above McDonald's, and is preceded by PepsiCo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Starbucks | 4.1/5 |
| The Coca-Cola Company | 4/5 |
| Red Bull | 4/5 |
| Hershey Company | 3.9/5 |
| Mars | 3.9/5 |
| PepsiCo | 3.8/5 |
| Engro Foods | 3.7/5 |
| McDonald's | 3.6/5 |
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Engro Foods as an Employer
Consumer vs. Employees
Engro Foods scored a 20 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Engro Foods would recommend the brand to a friend. ENPS measures how likely Engro Foods employees would recommend working at Engro Foods to a friend.
Net Promoter Score
20
NPS Score
| 49% | Promoters |
|---|---|
| 22% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
Global Ranking Snapshot
Engro Foods is ranked #981 in the Global Top 100 Brands. It ranks just behind AEG and just ahead of Foodpanda.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
979 |  | Steel Dynamics |  | Mark Millett | Energy and Manufacturing |
980 |  | AEG |  | Dan Beckerman | Media and Entertainment |
981 | | Engro Foods |  | Food and Beverages | |
982 |  | Foodpanda | | Ralf Wenzel | Food and Beverages |
983 |  | OPPO |  | Tony Chen | Consumer Goods |
984 |  | IGN Entertainment |  | Peer Schneider | Media and Entertainment |
985 |  | Illumina |  | Francis deSouza | Health and Wellness |
Food and Beverages Ranking Snapshot
Engro Foods is ranked #80 in the Food and Beverages Industry. It ranks just behind Raising Cane's and just ahead of Foodpanda.
| RANK | COMPANY | Location | |
|---|---|---|---|
78 |  | Carrabba's Italian Grill | |
79 |  | Raising Cane's | Baton Rouge, LA |
80 | | Engro Foods | |
81 | | Foodpanda | |
82 |  | Mondelez International North America | Chicago, IL |
83 |  | J.M. Smucker Company | Orrville, OH |
84 |  | McCormick & Company | Sparks Glencoe, MD |
