Foodpanda NPS & Customer Reviews | Comparably
Foodpanda is
Ranked
#81
in
Food and Beverages Brands
Brand Page
Foodpanda
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Foodpanda is ranked #81 in Food and Beverages Brands

About Foodpanda's Brand

Provider of an online food-ordering platform. The company offers an online take-out marketplace by connecting restaurants with users through a mobile application. Its platform enables member restaurants to increase visibility and generate additional demand for their products. Foodpanda’s brand is ranked #982 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Foodpanda. When compared to other organizations within the Food and Beverages industry, Foodpanda is ranked #81. Among its major competitors, Foodpanda is ranked in 2nd place for NPS while Delivery Hero is 1st, and Deliveroo is 3rd.

Brand at a Glance

77%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service

Foodpanda Ranking

Foodpanda NPS

Foodpanda's Net Promoter Score (NPS) is a 11 with 43% Promoters, 25% Passives, and 32% Detractors. Net Promoter Score tracks whether Foodpanda's customers would recommend using the product based on a scale of -100 to 100.

Foodpanda Overall NPS

11
NPS
43%Promoters
25%Passives
32%Detractors
Foodpanda Overall NPS

Foodpanda NPS Trend

-100
-50
0
50
100
Feb 2024
13
Feb 202413
Mar 2024
12
Mar 202412
Apr 2024
12
Apr 202412
May 2024
12
May 202412
Jun 2024
12
Jun 202412
Oct 2024
14
Oct 202414
Mar 2025
12
Mar 202512
Apr 2025
12
Apr 202512
Jul 2025
12
Jul 202512
Oct 2025
12
Oct 202512
Nov 2025
10
Nov 202510
Jan 2026
12
Jan 202612

How Other Brands Compare

Foodpanda is ranked second for NPS among its competitors. Delivery Hero and Deliveroo come in first and third, with Foodsby coming in at #4.

Foodpanda's Logo
Foodpanda
Delivery Hero's Logo
Delivery Hero
Foodsby's Logo
Foodsby
Deliveroo's Logo
Deliveroo
Global Ranking#982#-#-#-
NPS1129-100-1
Valuation Updated every 24 hours for public companies-$32.37B$60.00M-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Foodpanda NPS by Gender

Female customers rated Foodpanda's NPS 2 points higher than Male customers.

Male

21

Foodpanda's NPS was rated 21 by Male customers on Comparably.

47%
Promoters
27%
Passives
26%
Detractors

Female

23

Foodpanda's NPS was rated 23 by Female customers on Comparably.

43%
Promoters
37%
Passives
20%
Detractors

Foodpanda NPS by Ethnicity

Foodpanda's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
-34
Caucasian-34
Asian or Pacific Islander
19
Asian or Pacific Islander19
Other
27
Other27

Foodpanda NPS by Age

Foodpanda's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

0
20
40
60
80
100
Promoters
47%
Passives
40%
Detractors
13%
18-2547%40%13%
Promoters
57%
Passives
0%
Detractors
43%
26-3057%0%43%
Promoters
60%
Passives
40%
Detractors
0%
36-4060%40%0%
Promoters
33%
Passives
0%
Detractors
67%
66+33%0%67%

Foodpanda NPS by Usage

Foodpanda's NPS was rated the highest by customers who have used Foodpanda's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
-25
Less than 1 Year-25
1 to 2 Years
20
1 to 2 Years20
2 to 5 Years
45
2 to 5 Years45

Foodpanda NPS vs. Competitors

Compared to its competitors, Foodpanda's NPS is rated right above Deliveroo, and is preceded by Delivery Hero.

Foodpanda NPS vs Companies in Food and Beverages

In the Food and Beverages industry, Foodpanda's NPS is rated right below McDonald's.

Foodpanda Customer Reviews

Out of the 7 Foodpanda customer reviews 5 were positive and 2 were constructive. Foodpanda customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
Delivery costs need to be lowered along with the margins kept by the firm.
What do you value most about this brand?
FoodPanda's consistency of improvement based on customer response is very admirable.
What do you value most about this brand?
Very easy to use, faster delivery
What do you value most about this brand?
delivery is fast and reliable
What do you value most about this brand?
convenient, reliable and efficient to my doorstep

Foodpanda Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Foodpanda users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

77
77%
23
23%
Foodpanda Customer Loyalty

Foodpanda Customer Loyalty Score by Gender

Male customers rated Foodpanda's Customer Loyalty score 5% higher than Female customers.

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Male
81%
Yes
Female
76%
Yes

Foodpanda Customer Loyalty Score by Ethnicity

Foodpanda's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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70
out of 100
Caucasian
77
out of 100
Asian or Pacific Islander
75
out of 100
Other

Foodpanda Customer Loyalty Score by Age

Foodpanda's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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0
20%
40%
60%
80%
100%
18-25
85%
18-2585%
26-30
49%
26-3049%
36-40
100%
36-40100%
66+
40%
66+40%

Foodpanda Customer Loyalty Score by Usage

Foodpanda's Customer Loyalty score was rated the highest by customers who have used Foodpanda's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
33%
1 to 2 Years
82%
2 to 5 Years
90%

Foodpanda Customer Loyalty Score by Industry

Foodpanda's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Consulting industry customers.

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Tech
82%
Accounting
93%
Business and Consumer Services
100%
Consulting
40%

Foodpanda Customer Loyalty vs. Competitors

Compared to its competitors, Foodpanda's Customer Loyalty score is rated right above Deliveroo, and is preceded by Delivery Hero.

COMPANYCustomer Loyalty Score
Foodsby100%
Delivery Hero81%
Foodpanda77%
Deliveroo69%
UberEATS69%

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VS
Foodsby's Logo
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Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, Foodpanda's Customer Loyalty score is rated right below Mars.

Unlock Foodpanda Customer Loyalty vs. Companies in Food and Beverages Data

Foodpanda's Logo
VS
Chick-fil-A's Logo
The Coca-Cola Company's Logo
PepsiCo's Logo
Red Bull's Logo
Hershey Company's Logo
McDonald's' Logo
Starbucks' Logo
Mars' Logo

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Foodpanda Product Quality

3.9/5

Foodpanda has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Foodpanda Product Information

Foodpanda’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Foodpanda's product the highest. Reviewers from the Consulting industry rated Foodpanda the lowest at 2.3.

Website
www.foodpanda.com
Company Size
1,001-5,000 Employees

Industry

Ecommerce and Marketplaces

Quick Insights into Foodpanda Product Quality

Foodpanda's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Consulting industry.

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Ranked Foodpanda Product Quality the Highest

36-40
4.4
Accounting
4.4
2 to 5 Years
4.1

Ranked Foodpanda Product Quality the Lowest

Caucasian
3.1
Less than 1 Year
3
Consulting
2.3

Foodpanda Product Quality Score by Gender

Female customers rated Foodpanda's Product Quality score 0.2 stars higher than Male customers.

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Male

3.7/5

Female

3.9/5

Foodpanda Product Quality Score by Ethnicity

Foodpanda's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.1
Caucasian3.1
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
3.7
Other3.7

Foodpanda Product Quality Score by Age

Foodpanda's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.1
18-254.1
26-30
3.3
26-303.3
36-40
4.4
36-404.4
66+
3.3
66+3.3

Foodpanda Product Quality Score by Usage

Foodpanda's Product Quality score was rated the highest by customers who have used Foodpanda's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3
1 to 2 Years
3.9
2 to 5 Years
4.1

Foodpanda Product Quality Score by Industry

Foodpanda's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Consulting industry customers.

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Tech
4.2
Accounting
4.4
Business and Consumer Services
3.6
Consulting
2.3

Foodpanda Product Quality vs. Competitors

Compared to its competitors, Foodpanda's Product Quality score is rated right above Deliveroo, and is preceded by Foodsby.

COMPANYProduct Quality Score
Delivery Hero4.1/5
Foodsby4/5
Foodpanda3.9/5
Deliveroo3.3/5
UberEATS2.8/5

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Foodpanda's Logo
VS
Delivery Hero's Logo
Foodsby's Logo
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UberEATS' Logo

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Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, Foodpanda's Product Quality score is rated right above McDonald's, and is preceded by PepsiCo.

COMPANYProduct Quality Score
Chick-fil-A4.3/5
The Coca-Cola Company4.2/5
Red Bull4.2/5
Starbucks4.1/5
Hershey Company4.1/5
Mars4/5
PepsiCo4/5
Foodpanda3.9/5
McDonald's3.7/5

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Foodpanda's Logo
VS
Chick-fil-A's Logo
The Coca-Cola Company's Logo
Red Bull's Logo
Starbucks' Logo
Hershey Company's Logo
Mars' Logo
PepsiCo's Logo
McDonald's' Logo

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Foodpanda Pricing

Foodpanda ROI & Value For Money

3.7/5

Foodpanda has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Foodpanda Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Consulting industry think that they had the lowest ROI from Foodpanda.

Quick Insights into Foodpanda ROI

Foodpanda's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Consulting industry.

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Ranked Foodpanda ROI the Highest

36-40
4.6
Tech
4.4
2 to 5 Years
4.1

Ranked Foodpanda ROI the Lowest

Caucasian
3.1
66+
3
Consulting
2.1

Foodpanda ROI Score by Gender

Female customers rated Foodpanda's ROI score 0.3 stars higher than Male customers.

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Male

3.4/5

Female

3.7/5

Foodpanda ROI Score by Ethnicity

Foodpanda's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.1
Caucasian3.1
Asian or Pacific Islander
3.7
Asian or Pacific Islander3.7
Other
3.4
Other3.4

Foodpanda ROI Score by Age

Foodpanda's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
3.7
18-253.7
26-30
3.5
26-303.5
36-40
4.6
36-404.6
66+
3
66+3

Foodpanda ROI Score by Usage

Foodpanda's ROI score was rated the highest by customers who have used Foodpanda's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
3.4
1 to 2 Years
3.3
2 to 5 Years
4.1

Foodpanda ROI Score by Industry

Foodpanda's ROI score was rated the highest by Tech industry customers, and the lowest by Consulting industry customers.

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Tech
4.4
Accounting
3.9
Business and Consumer Services
3.2
Consulting
2.1

Foodpanda Pricing vs. Competitors

Compared to its competitors, Foodpanda's ROI score is rated right above Deliveroo, and is preceded by Delivery Hero.

COMPANYPricing Score
Foodsby4.5/5
Delivery Hero3.9/5
Foodpanda3.7/5
Deliveroo3.1/5
UberEATS2.7/5

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Foodpanda's Logo
VS
Foodsby's Logo
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UberEATS' Logo

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ROI for Other Food and Beverages Brands

In the Food and Beverages industry, Foodpanda's ROI score is rated right above Starbucks, and is preceded by PepsiCo.

COMPANYPricing Score
Chick-fil-A4.1/5
The Coca-Cola Company3.9/5
Hershey Company3.9/5
Red Bull3.8/5
Mars3.8/5
PepsiCo3.8/5
Foodpanda3.7/5
Starbucks3.6/5
McDonald's3.6/5

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Foodpanda's Logo
VS
Chick-fil-A's Logo
The Coca-Cola Company's Logo
Hershey Company's Logo
Red Bull's Logo
Mars' Logo
PepsiCo's Logo
Starbucks' Logo
McDonald's' Logo

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Foodpanda Customer Satisfaction (CSAT)

Foodpanda Customer Satisfaction (CSAT) Score

78 / 100

Foodpanda has an overall Customer Satisfaction score of 78 rated by its users and customers.

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Very Satisfied35%
Satisfied43%
Neither Satisfied nor Dissatisfied12%
Dissatisfied4%
Very Dissatisfied6%
Very Satisfied
35%
Satisfied
43%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
6%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Foodpanda Customer Satisfaction

Foodpanda's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers from the Consulting industry.

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Ranked Foodpanda Customer Satisfaction the Highest

36-40
100%
Accounting
100%
2 to 5 Years
93%

Ranked Foodpanda Customer Satisfaction the Lowest

Less than 1 Year
40%
66+
33%
Consulting
33%

Foodpanda Customer Satisfaction Score by Gender

Female customers rated Foodpanda's Customer Satisfaction score 6 points higher than Male customers.

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74 / 100
Male
Very Satisfied
47%
Satisfied
27%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
13%
80 / 100
Female
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
5%

Foodpanda Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Foodpanda's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100
Very Satisfied33%
Satisfied34%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied33%
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%

CSAT according to Asian or Pacific Islander

Foodpanda's Customer Satisfaction (CSAT) score was rated 78% according to Asian or Pacific Islander users and customers.

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78 / 100
Very Satisfied26%
Satisfied52%
Neither Satisfied nor Dissatisfied18%
Dissatisfied0%
Very Dissatisfied4%
Very Satisfied
26%
Satisfied
52%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
4%

CSAT according to Other

Foodpanda's Customer Satisfaction (CSAT) score was rated 77% according to Other users and customers.

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77 / 100
Very Satisfied44%
Satisfied33%
Neither Satisfied nor Dissatisfied12%
Dissatisfied0%
Very Dissatisfied11%
Very Satisfied
44%
Satisfied
33%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
11%

Foodpanda Customer Satisfaction Score by Age

Foodpanda's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25 CSAT Score
90%
Very Satisfied
35%
Satisfied
55%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
18-2590%
26-30 CSAT Score
60%
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
26-3060%
36-40 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
36-40100%
66+ CSAT Score
33%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
66+33%

Foodpanda Customer Satisfaction Score by Usage

Foodpanda's Customer Satisfaction score was rated the highest by customers who have used Foodpanda's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
40
1 to 2 Years
79
2 to 5 Years
93

Foodpanda Customer Satisfaction Score by Industry

Foodpanda's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Consulting industry customers.

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Accounting
100
Business and Consumer Services
100
Consulting
33

Foodpanda Customer Satisfaction vs. Competitors

Compared to its competitors, Foodpanda's Customer Satisfaction score is rated right above Deliveroo, and is preceded by Delivery Hero.

COMPANYCustomer Satisfaction (CSAT) Score
Foodsby100%
Delivery Hero78%
Foodpanda78%
Deliveroo66%
UberEATS46%

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Foodsby's Logo
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Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, Foodpanda's Customer Satisfaction score is rated right above Mars, and is preceded by PepsiCo.

COMPANYCustomer Satisfaction (CSAT) Score
The Coca-Cola Company87%
Starbucks84%
Red Bull83%
Chick-fil-A81%
Hershey Company80%
PepsiCo79%
Foodpanda78%
Mars74%
McDonald's72%

Unlock Foodpanda Customer Satisfaction vs. Companies in Food and Beverages Data

Foodpanda's Logo
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The Coca-Cola Company's Logo
Starbucks' Logo
Red Bull's Logo
Chick-fil-A's Logo
Hershey Company's Logo
PepsiCo's Logo
Mars' Logo
McDonald's' Logo

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Foodpanda Customer Service

3.8/5

Foodpanda has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Foodpanda's Customer Service

Address

Schreiberhauer Str. 30, Berlin, 10317


Website

www.foodpanda.com


Phone Number

6

Quick Insights into Foodpanda Customer Service

Foodpanda's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Consulting industry.

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Ranked Foodpanda Customer Service the Highest

36-40
4.5
2 to 5 Years
4.1
Accounting
4.1

Ranked Foodpanda Customer Service the Lowest

66+
3
Caucasian
3
Consulting
2.1

Foodpanda Customer Service Score by Gender

Female customers rated Foodpanda's Customer Service score 0.3 stars higher than Male customers.

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Male

3.5/5

Female

3.8/5

Foodpanda Customer Service Score by Ethnicity

Foodpanda's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
3
Caucasian3
Asian or Pacific Islander
3.7
Asian or Pacific Islander3.7
Other
3.7
Other3.7

Foodpanda Customer Service Score by Age

Foodpanda's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
3.9
18-253.9
26-30
3.5
26-303.5
36-40
4.5
36-404.5
66+
3
66+3

Foodpanda Customer Service Score by Usage

Foodpanda's Customer Service score was rated the highest by customers who have used Foodpanda's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.3
1 to 2 Years
3.4
2 to 5 Years
4.1

Foodpanda Customer Service Score by Industry

Foodpanda's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Consulting industry customers.

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Tech
4.1
Accounting
4.1
Business and Consumer Services
3.2
Consulting
2.1

Foodpanda Customer Service vs. Competitors

Compared to its competitors, Foodpanda's Customer Service score is rated right above Deliveroo, and is preceded by Foodsby.

COMPANYCustomer Service Score
Delivery Hero4/5
Foodsby4/5
Foodpanda3.8/5
Deliveroo3.2/5
UberEATS2.6/5

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Foodpanda's Logo
VS
Delivery Hero's Logo
Foodsby's Logo
Deliveroo's Logo
UberEATS' Logo

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Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, Foodpanda's Customer Service score is rated right above McDonald's, and is preceded by PepsiCo.

COMPANYCustomer Service Score
Chick-fil-A4.3/5
Starbucks4.1/5
The Coca-Cola Company4/5
Red Bull4/5
Hershey Company3.9/5
Mars3.9/5
PepsiCo3.8/5
Foodpanda3.8/5
McDonald's3.6/5

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Foodpanda's Logo
VS
Chick-fil-A's Logo
Starbucks' Logo
The Coca-Cola Company's Logo
Red Bull's Logo
Hershey Company's Logo
Mars' Logo
PepsiCo's Logo
McDonald's' Logo

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Foodpanda as an Employer

3.5/5

Foodpanda has a 3.5/5 stars for its overall company culture rated by their employees

  Foodpanda CEO
top
50%
CEO of Foodpanda

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Foodpanda scored a 11 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Foodpanda would recommend the brand to a friend. ENPS measures how likely Foodpanda employees would recommend working at Foodpanda to a friend.

Net Promoter Score

11
NPS Score
43%Promoters
25%Passive
32%Detractors

Employee Net Promoter Score

10
eNPS Score
50%Promoters
10%Passive
40%Detractors

Global Ranking Snapshot

Foodpanda is ranked #982 in the Global Top 100 Brands. It ranks just behind Engro Foods and just ahead of OPPO.

RANKCOMPANYCEOINDUSTRY
980
AEG  AEG CEO
Dan Beckerman
Media and Entertainment
981
Engro Foods  Engro Foods CEO
Food and Beverages
982
Foodpanda  Foodpanda CEO
Ralf Wenzel
Food and Beverages
983
OPPO  OPPO CEO
Tony Chen
Consumer Goods
984
IGN Entertainment  IGN Entertainment CEO
Peer Schneider
Media and Entertainment
985
Illumina  Illumina CEO
Francis deSouza
Health and Wellness
986
Planned Parenthood  Planned Parenthood CEO
Alexis McGill Johnson
Health and Wellness

Food and Beverages Ranking Snapshot

Foodpanda is ranked #81 in the Food and Beverages Industry. It ranks just behind Engro Foods and just ahead of Mondelez International North America.

RANKCOMPANYLocation
79
Raising Cane's
Baton Rouge, LA
80
Engro Foods
81
Foodpanda
82
Mondelez International North America
Chicago, IL
83
J.M. Smucker Company
Orrville, OH
84
McCormick & Company
Sparks Glencoe, MD
85
Nando's