
Provider of an online food-ordering platform. The company offers an online take-out marketplace by connecting restaurants with users through a mobile application. Its platform enables member restaurants to increase visibility and generate additional demand for their products. Foodpanda’s brand is ranked #982 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Foodpanda. When compared to other organizations within the Food and Beverages industry, Foodpanda is ranked #81. Among its major competitors, Foodpanda is ranked in 2nd place for NPS while Delivery Hero is 1st, and Deliveroo is 3rd.
Foodpanda's Net Promoter Score (NPS) is a 11 with 43% Promoters, 25% Passives, and 32% Detractors. Net Promoter Score tracks whether Foodpanda's customers would recommend using the product based on a scale of -100 to 100.
| 43% | Promoters |
|---|---|
| 25% | Passives |
| 32% | Detractors |
| Summary | Date | Score |
|---|---|---|
Feb 2024 13 | Feb 2024 | 13 |
Mar 2024 12 | Mar 2024 | 12 |
Apr 2024 12 | Apr 2024 | 12 |
May 2024 12 | May 2024 | 12 |
Jun 2024 12 | Jun 2024 | 12 |
Oct 2024 14 | Oct 2024 | 14 |
Mar 2025 12 | Mar 2025 | 12 |
Apr 2025 12 | Apr 2025 | 12 |
Jul 2025 12 | Jul 2025 | 12 |
Oct 2025 12 | Oct 2025 | 12 |
Nov 2025 10 | Nov 2025 | 10 |
Jan 2026 12 | Jan 2026 | 12 |
Foodpanda is ranked second for NPS among its competitors. Delivery Hero and Deliveroo come in first and third, with Foodsby coming in at #4.
![]() Foodpanda | ![]() Delivery Hero | ![]() Foodsby | ![]() Deliveroo | |
| Global Ranking | #982 | #- | #- | #- |
| NPS | 11 | 29 | -100 | -1 |
| Valuation Updated every 24 hours for public companies | - | $32.37B | $60.00M | - |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated Foodpanda's NPS 2 points higher than Male customers.
Foodpanda's NPS was rated 21 by Male customers on Comparably.
Foodpanda's NPS was rated 23 by Female customers on Comparably.
Foodpanda's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Asian or Pacific Islander 19 | Asian or Pacific Islander | 19 |
Other 27 | Other | 27 |
Foodpanda's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Foodpanda's NPS was rated the highest by customers who have used Foodpanda's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years 45 | 2 to 5 Years | 45 |
Compared to its competitors, Foodpanda's NPS is rated right above Deliveroo, and is preceded by Delivery Hero.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Delivery Hero | 29 |
![]() | Foodpanda | 11 |
![]() | Deliveroo | -1 |
![]() | UberEATS | -16 |
![]() | Foodsby | -100 |
In the Food and Beverages industry, Foodpanda's NPS is rated right below McDonald's.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Chick-fil-A | 55 |
![]() | Red Bull | 42 |
![]() | The Coca-Cola Company | 39 |
![]() | Hershey Company | 35 |
![]() | Starbucks | 30 |
![]() | Mars | 27 |
![]() | PepsiCo | 24 |
![]() | McDonald's | 19 |
![]() | Foodpanda | 11 |
Out of the 7 Foodpanda customer reviews 5 were positive and 2 were constructive. Foodpanda customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Foodpanda users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated Foodpanda's Customer Loyalty score 5% higher than Female customers.
Foodpanda's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Foodpanda's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
26-30 49% | 26-30 | 49% |
36-40 100% | 36-40 | 100% |
66+ 40% | 66+ | 40% |
Foodpanda's Customer Loyalty score was rated the highest by customers who have used Foodpanda's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Foodpanda's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Consulting industry customers.
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Compared to its competitors, Foodpanda's Customer Loyalty score is rated right above Deliveroo, and is preceded by Delivery Hero.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Foodsby | 100% |
![]() | Delivery Hero | 81% |
![]() | Foodpanda | 77% |
![]() | Deliveroo | 69% |
![]() | UberEATS | 69% |
In the Food and Beverages industry, Foodpanda's Customer Loyalty score is rated right below Mars.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Chick-fil-A | 87% |
![]() | The Coca-Cola Company | 85% |
![]() | PepsiCo | 82% |
![]() | Red Bull | 81% |
![]() | Hershey Company | 81% |
![]() | McDonald's | 79% |
![]() | Starbucks | 78% |
![]() | Mars | 78% |
![]() | Foodpanda | 77% |
Foodpanda has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Foodpanda’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Foodpanda's product the highest. Reviewers from the Consulting industry rated Foodpanda the lowest at 2.3.
Foodpanda's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Consulting industry.
Female customers rated Foodpanda's Product Quality score 0.2 stars higher than Male customers.
Foodpanda's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.7 | Other | 3.7 |
Foodpanda's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.3 | 26-30 | 3.3 |
36-40 4.4 | 36-40 | 4.4 |
66+ 3.3 | 66+ | 3.3 |
Foodpanda's Product Quality score was rated the highest by customers who have used Foodpanda's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Foodpanda's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Consulting industry customers.
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Compared to its competitors, Foodpanda's Product Quality score is rated right above Deliveroo, and is preceded by Foodsby.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Delivery Hero | 4.1/5 |
![]() | Foodsby | 4/5 |
![]() | Foodpanda | 3.9/5 |
![]() | Deliveroo | 3.3/5 |
![]() | UberEATS | 2.8/5 |
In the Food and Beverages industry, Foodpanda's Product Quality score is rated right above McDonald's, and is preceded by PepsiCo.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Chick-fil-A | 4.3/5 |
![]() | The Coca-Cola Company | 4.2/5 |
![]() | Red Bull | 4.2/5 |
![]() | Starbucks | 4.1/5 |
![]() | Hershey Company | 4.1/5 |
![]() | Mars | 4/5 |
![]() | PepsiCo | 4/5 |
![]() | Foodpanda | 3.9/5 |
![]() | McDonald's | 3.7/5 |
Foodpanda has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Consulting industry think that they had the lowest ROI from Foodpanda.
Foodpanda's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Consulting industry.
Female customers rated Foodpanda's ROI score 0.3 stars higher than Male customers.
Foodpanda's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.4 | Other | 3.4 |
Foodpanda's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.5 | 26-30 | 3.5 |
36-40 4.6 | 36-40 | 4.6 |
66+ 3 | 66+ | 3 |
Foodpanda's ROI score was rated the highest by customers who have used Foodpanda's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Foodpanda's ROI score was rated the highest by Tech industry customers, and the lowest by Consulting industry customers.
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Compared to its competitors, Foodpanda's ROI score is rated right above Deliveroo, and is preceded by Delivery Hero.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Foodsby | 4.5/5 |
![]() | Delivery Hero | 3.9/5 |
![]() | Foodpanda | 3.7/5 |
![]() | Deliveroo | 3.1/5 |
![]() | UberEATS | 2.7/5 |
In the Food and Beverages industry, Foodpanda's ROI score is rated right above Starbucks, and is preceded by PepsiCo.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Chick-fil-A | 4.1/5 |
![]() | The Coca-Cola Company | 3.9/5 |
![]() | Hershey Company | 3.9/5 |
![]() | Red Bull | 3.8/5 |
![]() | Mars | 3.8/5 |
![]() | PepsiCo | 3.8/5 |
![]() | Foodpanda | 3.7/5 |
![]() | Starbucks | 3.6/5 |
![]() | McDonald's | 3.6/5 |
Foodpanda has an overall Customer Satisfaction score of 78 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Foodpanda's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers from the Consulting industry.
Female customers rated Foodpanda's Customer Satisfaction score 6 points higher than Male customers.
Very Satisfied | 47% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
Very Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 0% | |
Very Dissatisfied | 5% |
Foodpanda's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Foodpanda's Customer Satisfaction (CSAT) score was rated 78% according to Asian or Pacific Islander users and customers.
Foodpanda's Customer Satisfaction (CSAT) score was rated 77% according to Other users and customers.
Foodpanda's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 90% | |||||||||||||||
| 26-30 | 60% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 66+ | 33% |
Foodpanda's Customer Satisfaction score was rated the highest by customers who have used Foodpanda's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Foodpanda's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Consulting industry customers.
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{
"title": "Foodpanda Customer Satisfaction Score by Industry",
"text": "Foodpanda's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Consulting industry customers.",
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}Compared to its competitors, Foodpanda's Customer Satisfaction score is rated right above Deliveroo, and is preceded by Delivery Hero.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Foodsby | 100% |
![]() | Delivery Hero | 78% |
![]() | Foodpanda | 78% |
![]() | Deliveroo | 66% |
![]() | UberEATS | 46% |
In the Food and Beverages industry, Foodpanda's Customer Satisfaction score is rated right above Mars, and is preceded by PepsiCo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | The Coca-Cola Company | 87% |
![]() | Starbucks | 84% |
![]() | Red Bull | 83% |
![]() | Chick-fil-A | 81% |
![]() | Hershey Company | 80% |
![]() | PepsiCo | 79% |
![]() | Foodpanda | 78% |
![]() | Mars | 74% |
![]() | McDonald's | 72% |
Foodpanda has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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Schreiberhauer Str. 30, Berlin, 10317
www.foodpanda.com
6
Foodpanda's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Consulting industry.
Female customers rated Foodpanda's Customer Service score 0.3 stars higher than Male customers.
Foodpanda's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.7 | Other | 3.7 |
Foodpanda's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.5 | 26-30 | 3.5 |
36-40 4.5 | 36-40 | 4.5 |
66+ 3 | 66+ | 3 |
Foodpanda's Customer Service score was rated the highest by customers who have used Foodpanda's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Foodpanda's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Consulting industry customers.
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Compared to its competitors, Foodpanda's Customer Service score is rated right above Deliveroo, and is preceded by Foodsby.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Delivery Hero | 4/5 |
![]() | Foodsby | 4/5 |
![]() | Foodpanda | 3.8/5 |
![]() | Deliveroo | 3.2/5 |
![]() | UberEATS | 2.6/5 |
In the Food and Beverages industry, Foodpanda's Customer Service score is rated right above McDonald's, and is preceded by PepsiCo.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Chick-fil-A | 4.3/5 |
![]() | Starbucks | 4.1/5 |
![]() | The Coca-Cola Company | 4/5 |
![]() | Red Bull | 4/5 |
![]() | Hershey Company | 3.9/5 |
![]() | Mars | 3.9/5 |
![]() | PepsiCo | 3.8/5 |
![]() | Foodpanda | 3.8/5 |
![]() | McDonald's | 3.6/5 |
Foodpanda has a 3.5/5 stars for its overall company culture rated by their employees

Foodpanda scored a 11 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Foodpanda would recommend the brand to a friend. ENPS measures how likely Foodpanda employees would recommend working at Foodpanda to a friend.
| 43% | Promoters |
|---|---|
| 25% | Passive |
| 32% | Detractors |
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Foodpanda is ranked #982 in the Global Top 100 Brands. It ranks just behind Engro Foods and just ahead of OPPO.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
980 | ![]() | AEG | ![]() | Dan Beckerman | Media and Entertainment |
981 | ![]() | Engro Foods | ![]() | Food and Beverages | |
982 | ![]() | Foodpanda | ![]() | Ralf Wenzel | Food and Beverages |
983 | ![]() | OPPO | ![]() | Tony Chen | Consumer Goods |
984 | ![]() | IGN Entertainment | ![]() | Peer Schneider | Media and Entertainment |
985 | ![]() | Illumina | ![]() | Francis deSouza | Health and Wellness |
986 | ![]() | Planned Parenthood | ![]() | Alexis McGill Johnson | Health and Wellness |
Foodpanda is ranked #81 in the Food and Beverages Industry. It ranks just behind Engro Foods and just ahead of Mondelez International North America.
| RANK | COMPANY | Location | |
|---|---|---|---|
79 | ![]() | Raising Cane's | Baton Rouge, LA |
80 | ![]() | Engro Foods | |
81 | ![]() | Foodpanda | |
82 | ![]() | Mondelez International North America | Chicago, IL |
83 | ![]() | J.M. Smucker Company | Orrville, OH |
84 | ![]() | McCormick & Company | Sparks Glencoe, MD |
85 | ![]() | Nando's |