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NPS
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Deliveroo
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About Deliveroo's Brand
Provider of an online food delivery platform designed to order restaurant meals. The company's online food delivery platform optimizes food ordering and delivery by integrating web and mobile consumers with restaurant tablet-based point-of-sale order management terminals, providing uses with food deliveries from their favorite restaurant.
Brand at a Glance
68%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Deliveroo NPS
Deliveroo's Net Promoter Score (NPS) is a -3 with 42% Promoters, 13% Passives, and 45% Detractors. Net Promoter Score tracks whether Deliveroo's customers would recommend using the product based on a scale of -100 to 100.
Deliveroo Overall NPS
| 42% | Promoters |
|---|---|
| 13% | Passives |
| 45% | Detractors |
Deliveroo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 2 | Dec 2023 | 2 |
Jan 2024 2 | Jan 2024 | 2 |
Feb 2024 1 | Feb 2024 | 1 |
Mar 2024 -1 | Mar 2024 | -1 |
Apr 2024 1 | Apr 2024 | 1 |
Jun 2024 -1 | Jun 2024 | -1 |
Sep 2024 1 | Sep 2024 | 1 |
Nov 2024 -4 | Nov 2024 | -4 |
Apr 2025 -2 | Apr 2025 | -2 |
May 2025 0 | May 2025 | 0 |
Dec 2025 -2 | Dec 2025 | -2 |
Mar 2026 -5 | Mar 2026 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Deliveroo NPS by Gender
Male customers rated Deliveroo's NPS 32 points higher than Female customers.
Male
-18
Deliveroo's NPS was rated -18 by Male customers on Comparably.
38%
Promoters
6%
Passives
56%
Detractors
Female
-50
Deliveroo's NPS was rated -50 by Female customers on Comparably.
20%
Promoters
10%
Passives
70%
Detractors
Deliveroo NPS by Ethnicity
Deliveroo's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -83 | Caucasian | -83 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -66 | Other | -66 |
Deliveroo NPS by Age
Deliveroo's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Deliveroo NPS by Usage
Deliveroo's NPS was rated the highest by customers who have used Deliveroo's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -30 | Less than 1 Year | -30 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -80 | 2 to 5 Years | -80 |
Deliveroo Customer Reviews
Out of the 5 Deliveroo customer reviews 2 were positive and 3 were constructive. Deliveroo customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Deliveroo Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Deliveroo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Deliveroo Customer Loyalty Score by Gender
Female customers rated Deliveroo's Customer Loyalty score 1% higher than Male customers.
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Male
72%
Yes
Female
73%
Yes
Deliveroo Customer Loyalty Score by Ethnicity
Deliveroo's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Deliveroo.
70
out of 100
Caucasian
78
out of 100
African American/Black
80
out of 100
Asian or Pacific Islander
55
out of 100
Other
Deliveroo Customer Loyalty Score by Age
Deliveroo's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Deliveroo.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 73% | 18-25 | 73% |
26-30 55% | 26-30 | 55% |
31-35 100% | 31-35 | 100% |
46-50 70% | 46-50 | 70% |
Deliveroo Customer Loyalty Score by Usage
Deliveroo's Customer Loyalty score was rated the highest by customers who have used Deliveroo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Deliveroo Customer Loyalty Score by Industry
Deliveroo's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Deliveroo Product Quality
3.3/5
Deliveroo has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Deliveroo's overall Product Quality score rated by its users and customers.
Deliveroo Product Information
Deliveroo’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Deliveroo's product the highest. Reviewers from the Accounting industry rated Deliveroo the lowest at 2.8.
- Website
- www.deliveroo.co.uk
- Company Size
- 501-1,000 Employees
Quick Insights into Deliveroo Product Quality
Deliveroo's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Deliveroo Product Quality the Highest
Ranked Deliveroo Product Quality the Lowest
Deliveroo Product Quality Score by Gender
Male customers rated Deliveroo's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Deliveroo.
Male
3.1/5
Female
2.5/5
Deliveroo Product Quality Score by Ethnicity
Deliveroo's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Deliveroo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 2.1 | Other | 2.1 |
Deliveroo Product Quality Score by Age
Deliveroo's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Deliveroo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 3.6 | 26-30 | 3.6 |
31-35 2.9 | 31-35 | 2.9 |
46-50 2.8 | 46-50 | 2.8 |
Deliveroo Product Quality Score by Usage
Deliveroo's Product Quality score was rated the highest by customers who have used Deliveroo's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Deliveroo Product Quality Score by Industry
Deliveroo's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Deliveroo Pricing
Deliveroo ROI & Value For Money
3.1/5
Deliveroo has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Deliveroo's overall ROI score rated by its users and customers.
Deliveroo Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from Deliveroo.
Quick Insights into Deliveroo ROI
Deliveroo's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Deliveroo's products/services for 2 to 5 Years.
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Ranked Deliveroo ROI the Highest
Ranked Deliveroo ROI the Lowest
Deliveroo ROI Score by Gender
Male customers rated Deliveroo's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Deliveroo.
Male
2.8/5
Female
2.6/5
Deliveroo ROI Score by Ethnicity
Deliveroo's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Deliveroo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 1.8 | Other | 1.8 |
Deliveroo ROI Score by Age
Deliveroo's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Deliveroo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 3 | 26-30 | 3 |
31-35 2.7 | 31-35 | 2.7 |
46-50 2.6 | 46-50 | 2.6 |
Deliveroo ROI Score by Usage
Deliveroo's ROI score was rated the highest by customers who have used Deliveroo's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Deliveroo ROI Score by Industry
Deliveroo's ROI score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Deliveroo Customer Satisfaction (CSAT)
Deliveroo Customer Satisfaction (CSAT) Score
65 / 100
Deliveroo has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
40%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
3%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Deliveroo Customer Satisfaction
Deliveroo's Customer Satisfaction score was rated highest by customers who have used Deliveroo's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Deliveroo Customer Satisfaction the Highest
Ranked Deliveroo Customer Satisfaction the Lowest
Deliveroo Customer Satisfaction Score by Gender
Male customers rated Deliveroo's Customer Satisfaction score 29 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Deliveroo.
69 / 100
MaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
40 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 10% | |
Very Dissatisfied | 30% |
Deliveroo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Deliveroo's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to African American/Black
Deliveroo's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Deliveroo's Customer Satisfaction (CSAT) score was rated 78% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Deliveroo.
78 / 100
Very Satisfied
11%
Satisfied
67%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
CSAT according to Other
Deliveroo's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Deliveroo.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
50%
Deliveroo Customer Satisfaction Score by Age
Deliveroo's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Deliveroo.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 70% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 46-50 | 67% |
Deliveroo Customer Satisfaction Score by Usage
Deliveroo's Customer Satisfaction score was rated the highest by customers who have used Deliveroo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Deliveroo Customer Satisfaction Score by Industry
Deliveroo's Customer Satisfaction score was rated 67 points by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Deliveroo Customer Satisfaction Score by Industry",
"text": "Deliveroo's Customer Satisfaction score was rated 67 points by both Accounting and Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Deliveroo's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Deliveroo's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "max",
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}
]
}Deliveroo Customer Service
3.2/5
Deliveroo has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Deliveroo's overall Customer Service score rated by its users and customers.
About Deliveroo's Customer Service
Address
WC1E 7HJ Bahamas
Website
www.deliveroo.co.uk
Phone Number
6
Quick Insights into Deliveroo Customer Service
Deliveroo's Customer Service score was rated highest by customers who have used Deliveroo's products/services for 1 to 2 Years, and rated lowest by customers who have used Deliveroo's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Deliveroo's Customer Service score.
Ranked Deliveroo Customer Service the Highest
Ranked Deliveroo Customer Service the Lowest
Deliveroo Customer Service Score by Gender
Male customers rated Deliveroo's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Deliveroo.
Male
2.7/5
Female
2.6/5
Deliveroo Customer Service Score by Ethnicity
Deliveroo's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Deliveroo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 1.7 | Other | 1.7 |
Deliveroo Customer Service Score by Age
Deliveroo's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Deliveroo.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 3 | 26-30 | 3 |
31-35 2.7 | 31-35 | 2.7 |
46-50 2.8 | 46-50 | 2.8 |
Deliveroo Customer Service Score by Usage
Deliveroo's Customer Service score was rated the highest by customers who have used Deliveroo's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Deliveroo Customer Service Score by Industry
Deliveroo's Customer Service score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Deliveroo as an Employer
3.9/5
Deliveroo has a 3.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Deliveroo scored a -3 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Deliveroo would recommend the brand to a friend. ENPS measures how likely Deliveroo employees would recommend working at Deliveroo to a friend.
Net Promoter Score
-3
NPS Score
| 42% | Promoters |
|---|---|
| 13% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
