29
NPS
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Delivery Hero
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About Delivery Hero's Brand
Delivery Hero is one of the leading global online food ordering and delivery marketplaces. We process millions of orders per day, partnering with hundreds of thousands of restaurants and a fleet of fantastic riders. But we don’t stop at food. We’ve made it our mission to make our customers’ lives easier, delivering fast, easy and to your door. Our 27,000 employees all share one common goal: to always deliver an amazing experience. To achieve this goal, we’re working as one team across almost 30 brands in 40+ countries – and we’re always striving to create, innovate and grow. Our headquarters are based in Berlin, with around 2,000 Heroes from over 100 nationalities.
Brand at a Glance
81%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Delivery Hero NPS
Delivery Hero's Net Promoter Score (NPS) is a 29 with 52% Promoters, 25% Passives, and 23% Detractors. Net Promoter Score tracks whether Delivery Hero's customers would recommend using the product based on a scale of -100 to 100.
Delivery Hero Overall NPS
| 52% | Promoters |
|---|---|
| 25% | Passives |
| 23% | Detractors |
Delivery Hero NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 26 | Apr 2024 | 26 |
May 2024 26 | May 2024 | 26 |
Jun 2024 26 | Jun 2024 | 26 |
Jul 2024 27 | Jul 2024 | 27 |
Sep 2024 27 | Sep 2024 | 27 |
Oct 2024 26 | Oct 2024 | 26 |
Dec 2024 26 | Dec 2024 | 26 |
Mar 2025 28 | Mar 2025 | 28 |
Apr 2025 28 | Apr 2025 | 28 |
Jun 2025 28 | Jun 2025 | 28 |
Aug 2025 28 | Aug 2025 | 28 |
Oct 2025 28 | Oct 2025 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Delivery Hero NPS by Gender
Female customers rated Delivery Hero's NPS 14 points higher than Male customers.
Male
43
Delivery Hero's NPS was rated 43 by Male customers on Comparably.
61%
Promoters
21%
Passives
18%
Detractors
Female
57
Delivery Hero's NPS was rated 57 by Female customers on Comparably.
63%
Promoters
31%
Passives
6%
Detractors
Delivery Hero NPS by Ethnicity
Delivery Hero's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander 57 | Asian or Pacific Islander | 57 |
Other -9 | Other | -9 |
Delivery Hero NPS by Age
Delivery Hero's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Delivery Hero NPS by Usage
Delivery Hero's NPS was rated the highest by customers who have used Delivery Hero's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 19 | Less than 1 Year | 19 |
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years 44 | 2 to 5 Years | 44 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Delivery Hero Customer Reviews
Out of the 12 Delivery Hero customer reviews 11 were positive and 1 was constructive. Delivery Hero customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Delivery Hero Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Delivery Hero users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Delivery Hero Customer Loyalty Score by Gender
Female customers rated Delivery Hero's Customer Loyalty score 16% higher than Male customers.
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Male
78%
Yes
Female
94%
Yes
Delivery Hero Customer Loyalty Score by Ethnicity
Delivery Hero's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Delivery Hero.
64
out of 100
Caucasian
78
out of 100
Hispanic or Latino
78
out of 100
African American/Black
87
out of 100
Asian or Pacific Islander
84
out of 100
Other
Delivery Hero Customer Loyalty Score by Age
Delivery Hero's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Delivery Hero.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
26-30 85% | 26-30 | 85% |
31-35 82% | 31-35 | 82% |
36-40 81% | 36-40 | 81% |
41-45 100% | 41-45 | 100% |
61-65 100% | 61-65 | 100% |
Delivery Hero Customer Loyalty Score by Usage
Delivery Hero's Customer Loyalty score was rated the highest by customers who have used Delivery Hero's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Delivery Hero Customer Loyalty Score by Industry
Delivery Hero's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Delivery Hero Product Quality
4.1/5
Delivery Hero has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Delivery Hero Product Information
Delivery Hero’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Delivery Hero's product the highest. Reviewers from the Banking and Financial Services industry rated Delivery Hero the lowest at 3.8.
- Company Size
- 10,000+ Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Delivery Hero Product Quality
Delivery Hero's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Caucasian customers.
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Ranked Delivery Hero Product Quality the Highest
Ranked Delivery Hero Product Quality the Lowest
Delivery Hero Product Quality Score by Gender
Delivery Hero's Product Quality score was rated 4.2 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Delivery Hero.
Male
4.2/5
Female
4.2/5
Delivery Hero Product Quality Score by Ethnicity
Delivery Hero's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Delivery Hero.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.2 | Other | 4.2 |
Delivery Hero Product Quality Score by Age
Delivery Hero's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Delivery Hero.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.7 | 26-30 | 3.7 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4.3 | 36-40 | 4.3 |
41-45 4.8 | 41-45 | 4.8 |
61-65 4 | 61-65 | 4 |
Delivery Hero Product Quality Score by Usage
Delivery Hero's Product Quality score was rated the highest by customers who have used Delivery Hero's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Delivery Hero Product Quality Score by Industry
Delivery Hero's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Delivery Hero Pricing
Delivery Hero ROI & Value For Money
3.9/5
Delivery Hero has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Delivery Hero Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Accounting industry think that they had the lowest ROI from Delivery Hero.
Quick Insights into Delivery Hero ROI
Delivery Hero's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 18-25.
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Ranked Delivery Hero ROI the Highest
Ranked Delivery Hero ROI the Lowest
Delivery Hero ROI Score by Gender
Female customers rated Delivery Hero's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Delivery Hero.
Male
4.1/5
Female
4.3/5
Delivery Hero ROI Score by Ethnicity
Delivery Hero's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Delivery Hero.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.6 | Other | 3.6 |
Delivery Hero ROI Score by Age
Delivery Hero's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Delivery Hero.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 3.5 | 26-30 | 3.5 |
31-35 4 | 31-35 | 4 |
36-40 4.6 | 36-40 | 4.6 |
41-45 4.7 | 41-45 | 4.7 |
61-65 4.1 | 61-65 | 4.1 |
Delivery Hero ROI Score by Usage
Delivery Hero's ROI score was rated the highest by customers who have used Delivery Hero's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Delivery Hero ROI Score by Industry
Delivery Hero's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Delivery Hero Customer Satisfaction (CSAT)
Delivery Hero Customer Satisfaction (CSAT) Score
78 / 100
Delivery Hero has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
33%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
3%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Delivery Hero Customer Satisfaction
Delivery Hero's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers ages 18-25.
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Ranked Delivery Hero Customer Satisfaction the Highest
Ranked Delivery Hero Customer Satisfaction the Lowest
Delivery Hero Customer Satisfaction Score by Gender
Female customers rated Delivery Hero's Customer Satisfaction score 14 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Delivery Hero.
79 / 100
MaleVery Satisfied | 52% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 0% | |
Very Dissatisfied | 3% |
93 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 7% |
Delivery Hero Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Delivery Hero's Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.
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70 / 100
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Delivery Hero's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to African American/Black
Delivery Hero's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Delivery Hero.
75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Delivery Hero's Customer Satisfaction (CSAT) score was rated 85% according to Asian or Pacific Islander users and customers.
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85 / 100
Very Satisfied
35%
Satisfied
50%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
5%
CSAT according to Other
Delivery Hero's Customer Satisfaction (CSAT) score was rated 82% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Delivery Hero.
82 / 100
Very Satisfied
46%
Satisfied
36%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%
Delivery Hero Customer Satisfaction Score by Age
Delivery Hero's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Delivery Hero.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 86% | |||||||||||||||
| 31-35 | 71% | |||||||||||||||
| 36-40 | 79% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 61-65 | 100% |
Delivery Hero Customer Satisfaction Score by Usage
Delivery Hero's Customer Satisfaction score was rated the highest by customers who have used Delivery Hero's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Delivery Hero Customer Satisfaction Score by Industry
Delivery Hero's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Delivery Hero Customer Satisfaction Score by Industry",
"text": "Delivery Hero's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Delivery Hero's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Accounting",
"groupId": 495,
"score": 88,
"stars": 0,
"csatScore": 88,
"text": "Delivery Hero's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 88
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Delivery Hero's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Delivery Hero's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
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}
]
}Delivery Hero Customer Service
4/5
Delivery Hero has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Delivery Hero's overall Customer Service score rated by its users and customers.
About Delivery Hero's Customer Service
Address
Oranienburger Straße 70, Berlin 10117 Germany
Website
https://www.deliveryhero.com/
Phone Number
000-000-0000
Delivery Hero's Social Links
Quick Insights into Delivery Hero Customer Service
Delivery Hero's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Delivery Hero's Customer Service score.
Ranked Delivery Hero Customer Service the Highest
Ranked Delivery Hero Customer Service the Lowest
Delivery Hero Customer Service Score by Gender
Female customers rated Delivery Hero's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Delivery Hero.
Male
4.1/5
Female
4.2/5
Delivery Hero Customer Service Score by Ethnicity
Delivery Hero's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Delivery Hero.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.8 | Other | 3.8 |
Delivery Hero Customer Service Score by Age
Delivery Hero's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Delivery Hero.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.9 | 31-35 | 3.9 |
36-40 4.5 | 36-40 | 4.5 |
41-45 4.8 | 41-45 | 4.8 |
61-65 3.8 | 61-65 | 3.8 |
Delivery Hero Customer Service Score by Usage
Delivery Hero's Customer Service score was rated the highest by customers who have used Delivery Hero's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Delivery Hero Customer Service Score by Industry
Delivery Hero's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Delivery Hero as an Employer
4.3/5
Delivery Hero has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Delivery Hero scored a 29 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Delivery Hero would recommend the brand to a friend. ENPS measures how likely Delivery Hero employees would recommend working at Delivery Hero to a friend.
Net Promoter Score
29
NPS Score
| 52% | Promoters |
|---|---|
| 25% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 44% | Promoters |
|---|---|
| 27% | Passive |
| 29% | Detractors |
