71
NPS
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JAKKS Pacific
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About JAKKS Pacific's Brand
JAKKS Pacific designs, develops, produces, and markets consumer products for kids.
Brand at a Glance
60%
Customer Loyalty
2.8/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
JAKKS Pacific NPS
JAKKS Pacific's Net Promoter Score (NPS) is a 71 with 71% Promoters, 29% Passives, and 0% Detractors. Net Promoter Score tracks whether JAKKS Pacific's customers would recommend using the product based on a scale of -100 to 100.
JAKKS Pacific Overall NPS
| 71% | Promoters |
|---|---|
| 29% | Passives |
| 0% | Detractors |
JAKKS Pacific NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
May 2023 100 | May 2023 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
May 2024 100 | May 2024 | 100 |
Jan 2025 80 | Jan 2025 | 80 |
Mar 2025 66 | Mar 2025 | 66 |
Dec 2025 71 | Dec 2025 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JAKKS Pacific Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of JAKKS Pacific users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JAKKS Pacific Product Quality
2.8/5
JAKKS Pacific has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock JAKKS Pacific's overall Product Quality score rated by its users and customers.
JAKKS Pacific Product Information
JAKKS Pacific’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://jakks.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Consumer Services
Hardware and Devices
JAKKS Pacific Pricing
JAKKS Pacific ROI & Value For Money
4/5
JAKKS Pacific has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock JAKKS Pacific's overall ROI score rated by its users and customers.
JAKKS Pacific Customer Satisfaction (CSAT)
JAKKS Pacific Customer Satisfaction (CSAT) Score
50 / 100
JAKKS Pacific has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JAKKS Pacific Customer Service
4.2/5
JAKKS Pacific has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About JAKKS Pacific's Customer Service
Address
Malibu, CA
Website
http://jakks.com
Phone Number
310-456-7799
JAKKS Pacific as an Employer
3.0/5
JAKKS Pacific has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
JAKKS Pacific scored a 71 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of JAKKS Pacific would recommend the brand to a friend. ENPS measures how likely JAKKS Pacific employees would recommend working at JAKKS Pacific to a friend.
Net Promoter Score
71
NPS Score
| 71% | Promoters |
|---|---|
| 29% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 26% | Promoters |
|---|---|
| 21% | Passive |
| 53% | Detractors |
